Maintenance for the week of January 6:
· [COMPLETE] NA megaservers for maintenance – January 8, 4:00AM EST (9:00 UTC) - 8:00AM EST (13:00 UTC)
· [COMPLETE] EU megaservers for maintenance – January 8, 9:00 UTC (4:00AM EST) - 13:00 UTC (8:00AM EST)

Sever maintance - you never give an estimate

koboyashi_ESO
koboyashi_ESO
Soul Shriven
Most companies give their customers estimate when their service is undergoing maintenance Can you, please, start doing the same thing even if it is a ballpark figure.
_______________________________________________________
- What do you prefer: a reconstruction of historical fencing or a real sword fight?
- Historical reconstruction of course. In the real sword fight, they just glare at each other, mumble insults and then ..a deathblow.
And in a historical reconstruction you have to think, plan your long term and short term strategy and more importantly count points.
_______________________________________________________
Those who beat their swords into plowshares will plow for those who don't.
  • Johnclabob14_ESO
    I know right? I LITERALLY JUST got home from work. They took the server down before I went to work and RIGHT as I get home...frustrating lol.

    What's worse though is not knowing if sitting here waiting for them to come back up is a waste of time or not...
  • Esteevius
    Esteevius
    ✭✭
    I agree. That's what I'm currently looking for on the forums. Some kind of Online ETA.
    - Esteevius
    "Wisdom Comes To Those That Are."
  • sh3ppub19_ESO
    Yeah 1am on the east coast is prime playing time for the working people on the west coast.
  • Rude_Tune
    Rude_Tune
    Soul Shriven
    I agree, It would be nice to know estimated duration.
  • darkkterror_ESO
    darkkterror_ESO
    ✭✭✭
    Sure, but if they give an estimate and then miss it they'll be rewarded with nothing but mass amounts of nerd rage.
  • Nox_Aeterna
    Nox_Aeterna
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    Well , they listen to feedback , this time they gave us 10 mins warning.

    One step at a time.
    "Never attribute to malice that which is adequately explained by stupidity."
    -Hanlon's razor
  • cjtignub17_ESO
    cjtignub17_ESO
    ✭✭✭
    This is ridiculous to have downtime at 10:00pm on USA west coast it needs to be much later for the NA-Megaserver.

    Also you should really give people an estimate so they know if they should go do other things or wait 30 minutes for game to come up.
  • Johnclabob14_ESO
    Yeah 1am on the east coast is prime playing time for the working people on the west coast.
    I can't tell if that was sarcasm of not (too tired for the sarcasm meter to work apparently) but...there are PLENTY of people who work hours that only allow for playtime during the middle of the night...just say'n.


  • jpbreonub17_ESO
    Most companies give their customers estimate when their service is undergoing maintenance Can you, please, start doing the same thing even if it is a ballpark figure.

    No, because then you start howling when the time estimate expires.
  • Deidriana
    Deidriana
    It doesn't have to be a crazy estimate. Just something like "This will take at least a few hours" Or "This will just be a server reset" Or "We are working hard and it will be as soon as possible but we have no F'n Clue!" I don't know if I should sit and wait or not.
  • Tuchaka
    Tuchaka
    ✭✭
    game just launched unrealistic expectations
  • SteveCampsOut
    SteveCampsOut
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    ✭✭
    Well at least this time they gave us a 15 minute heads up! Better than the one at 12:30pm this afternoon where we just got dumped with no notice whatsoever!
    @ֆȶɛʋɛƈǟʍքֆօʊȶ⍟
    Sanguine & Psijic Group Beta Tester.

    NA Server:
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    Erik Ramzey CH782 Nightblade AD
    Growling Kahjiti CH782 Nightblade EP
    One of Many Faces CH782 Sorcerer DC
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    EU Server:
    Guildmaster of Pacrooti's Hirelings AD Based LGBT Friendly Guild.
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    Stug-Grog M'God CH701 Templar DC
    One With Many Faces CH701 Nightblade DC
    Trixie Truskan CH701 Sorcerer EP
    Grumpetasaurus Rex CH701 Warden EP
  • MeOnFire
    MeOnFire
    Doesn't matter when it goes down, it will be a bad time for someone around the world...
  • Worstluck
    Worstluck
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    Just basic tech support...if you think something will take you 20 minutes, you tell them one hour. If you think it will take you two hours, tell them four. If you don't know, you say, "I'm sorry I don't know. We will have it done asap".

    Hopefully this downtime isn't too long...just started playing ;P
    Worstluck - Breton Nightblade "Some of us refused to bow. We knew the old ways would lead us back to having a kingdom of our own."
    ―Madanach
    Elfluck - Dunmer Dragonknight "When I will walk the earth again, the Faithful among you shall receive your reward: to be set above all other mortals forever. As for the rest: the weak shall be winnowed: the timid shall be cast down: the mighty shall tremble at my feet and pray for pardon."
    ―Mehrunes Dagon
    Deadluck -Imperial Templar "Men are but flesh and blood. They know their doom, but not the hour"
    ―Uriel Septim

    Daggerfall Covenant
  • ZOS_JanS
    ZOS_JanS
    ✭✭✭✭
    Greetings, everyone!

    The maintenance had to take place so that our team could address an issue. We will provide you with an update as soon as possible to let you know when the maintenance is over.
    The Elder Scrolls Online Social Team - ZeniMax Online Studios
    Facebook | Twitter | Google+ | Tumblr | Pinterest | YouTube | ESO Knowledge Base
    Staff Post
  • Ranadicus
    Ranadicus
    People need to chill. I have been around for many MMO launches and this one is going pretty smooth so far. Unscheduled server maintenance is going to happen in a new MMO. That having been said, the repeating 5 minute countdown on the login screen is just plain useless.
  • koboyashi_ESO
    koboyashi_ESO
    Soul Shriven
    No, because then you start howling when the time estimate expires.

    I am sorry jpbreonub17 but I do not howl. I speak out against disrespect that they show to us all.

    I am complaining about the level of service and the fact that we are kept in the dark about ETA of the downtime shows the level of the respect this company has for its highest paying customers (most people who are on right now have Imperial edition).

    _______________________________________________________
    - What do you prefer: a reconstruction of historical fencing or a real sword fight?
    - Historical reconstruction of course. In the real sword fight, they just glare at each other, mumble insults and then ..a deathblow.
    And in a historical reconstruction you have to think, plan your long term and short term strategy and more importantly count points.
    _______________________________________________________
    Those who beat their swords into plowshares will plow for those who don't.
  • jesskitten07rwb17_ESO
    umm everyone complaining, you do know this is a new company, new mmo etc they probably dont know their estimates yet. we are also in early access and not in release
  • skarvika
    skarvika
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    I'm hungry as hell, so I put something in the oven that's going to take 35 minutes because I thought playing ESO would distract me...then I come back and they're doing maintenance.
    tumblr_mzpo5dmADE1qd3e8co1_250.gif
    QQing is a full time job
  • karma81
    karma81
    Was there an exploit with the mail system?
  • CaptainSilverbrow
    CaptainSilverbrow
    ✭✭✭
    Yeah 1am on the east coast is prime playing time for the working people on the west coast.
    I can't tell if that was sarcasm of not (too tired for the sarcasm meter to work apparently) but...there are PLENTY of people who work hours that only allow for playtime during the middle of the night...just say'n.

    It wasn't, and it wasn't presumption intended to offend or carry a negative connotation, either; he stated an empirical fact. When it's later here it's 10 o'clock there, and there are folks just getting home from work and hunkering down for some quality, late night time in front of their PCs and consoles in any mode of virtual locale. There are significantly fewer people logging on at 1am (not BEING logged in, actually only just LOGGING in) than there are at 10pm. Stop cantankerously looking for elements of opprobrium where there are none, observe passive (free of contention) analysis of the tone of a given post before resorting to denunciation.
  • Jeralrik
    Jeralrik
    ✭✭✭
    I don't mind servers coming down for maintenance if it's needed bring em down and fix issues. After all most of us in the Early access are past beta testers we know the procedure we report the bugs so they can squash em so that when the game officially launches to the rest of the player base they won't experience bugs, uncompletable quests and over powered bosses in dungeons or a Frog Race that just won't work, hehe.
    Keep reporting the bugs an we get a better game out of it.
  • skarvika
    skarvika
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    karma81 wrote: »
    Was there an exploit with the mail system?
    I do know there were quite a few gold sellers going around. Might have something to do with that...don't take my word for it though, just a suggestion.
    QQing is a full time job
  • TeRyn
    TeRyn
    ✭✭✭
    What's worse though is not knowing if sitting here waiting for them to come back up is a waste of time or not...

    Sitting in your chair for an undetermined amount of time doing nothing is ALWAYS a waste of your time. L2managefreetime.

    Also as a side note, I agree it would be nice to know an ETA. My loginbuttonclicking is tiring.
    Edited by TeRyn on April 2, 2014 5:53AM
  • karma81
    karma81
    skarvika wrote: »
    karma81 wrote: »
    Was there an exploit with the mail system?
    I do know there were quite a few gold sellers going around. Might have something to do with that...don't take my word for it though, just a suggestion.

    Wouldnt suprise me, I have seen a lot of underhanded gold seller mail tactics in other games!
  • jacxx
    jacxx
    Soul Shriven
    I think since the game is so new that we can expect a lot of maintenance. Its frustrating but what you going to do.
  • miscub17_ESO4
    ZOS_JanS wrote: »
    Greetings, everyone!

    The maintenance had to take place so that our team could address an issue. We will provide you with an update as soon as possible to let you know when the maintenance is over.

    Can you guys please just state that immediately, i.e. in the yellow box above the forums or on twitter? We just feel more involved in this when you tell us at least a little bit! Don't just dump us :(

    And - as suggested above - give information about the duration:
    - we estimate it only needs a restart
    - minor bugfixes, < hour estimated
    - multiple hours

    That would help us a LOT to figure out if we should wait or just move on doing other things.

    Thanks :)

    Edited by miscub17_ESO4 on April 2, 2014 5:57AM
  • Spiritwolf
    I hope they will have a message stating what was worked on ... would be nice to know.
  • TheGodless1
    TheGodless1
    ✭✭✭
    No, because then you start howling when the time estimate expires.

    I am sorry jpbreonub17 but I do not howl. I speak out against disrespect that they show to us all.

    I am complaining about the level of service and the fact that we are kept in the dark about ETA of the downtime shows the level of the respect this company has for its highest paying customers (most people who are on right now have Imperial edition).

    Ummm where do you get your information that most that play at this hour are Imperials? You just exude idiocy with this statement. It's not disrespect. IT's that you FEEL slighted. It's probably past your bedtime anyhow. Only little kids respond with this kind of rhetoric. And everyone playing now paid. Regardless of which edition we all have the right to be here. This selfish little attitude of yours won't help you at all in a social aspect. Your mommy needs to blister your hide a few times and teach YOU some respect!
  • magic_is_might
    magic_is_might
    ✭✭✭
    They are supposedly fixing a huge exploit at the moment. People need to be patient... Can't believe the level of whinyness and entitlement here.
    Sienna Nightsky | Aldmeri Dominion | Nightblade Woodelf
This discussion has been closed.