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New Patcher Rollout

ZOS_Kevin
ZOS_Kevin
Community Manager
Hello everyone! After plenty of testing during the last PTS period, we are pleased to announce the rollout of our new patcher on the live servers for PC/Mac. The rollout of the new patcher will happen in four phases, with new countries being added during each phase. As we give countries access to the new patcher, we will make note of it in the list below by noting next to the country name (has the new patcher.) We will also note what phase we are currently in by specifying whether it has not started, in progress, or complete, next to the phase number. The countries getting the patcher are listed in order below.

Thanks for your patience as we roll this out to all countries listed below. A special thanks to everyone who helped test out the launcher during the last PTS and provided feedback.

Phase 1 (Complete)
  1. Netherlands (Has the new patcher)
  2. Sweden (Has the new patcher)
  3. Czech Republic/ Finland (Has the new patcher)
  4. Norway/ Denmark (Has the new patcher)
  5. Hungary/ Switzerland/ Romania (Has the new patcher)

Phase 2 (Complete)
  1. Poland (Has the new patcher)
  2. Spain/ Turkey (Has the new patcher)
  3. Italy/ Austria/ Belgium/ Portugal/ Greece/ Ireland (Has the new patcher)

Phase 3 (Complete)
  1. United Kingdom of Great Britain and Northern Ireland/ France (Has the new patcher)
  2. Germany (Has the new patcher)
  3. United States of America (Has the new patcher)

Phase 4 (Not Started)
This phase will encompass all other countries where ESO is available, that are not listed above.

Known Issues
  • Some Czech Republic players may not have their country recognized, thus making them unable to upgrade the patch at this time. We are aware of the issue and working toward a solution.
  • Audio issues with sound volume and sound effects. We have a bug in for this and are working on a fix for the future.
Edited by ZOS_Kevin on December 11, 2023 5:21PM
Community Manager for ZeniMax Online Studio and Elder Scrolls OnlineDev Tracker | Service Alerts | ESO Twitter
Staff Post
  • Sarannah
    Sarannah
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    Quick question: How are the countries for the new launcher selected, and why in that order? Is this based on player numbers in that country? Hours played in that country? Available hardware in that country? That country's physical distance to the ESO server? That country's kindness? How?

    Will this new launcher also have to stay open while running ESO?
  • vsrs_au
    vsrs_au
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    @ZOS_Kevin , why do you specifically mention a patcher? Is the new patcher an integrated part of the new ESO launcher mentioned months ago, or will the new patcher be a separate delivery to the new launcher?
    PC(Steam) / EU / play from Melbourne, Australia / avg ping 390
  • Baertram
    Baertram
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    Launcher = Patcher
    It always was the same with the old launcher, it also patched the game files ;-)


    >Will this new launcher also have to stay open while running ESO?
    The old launcher did not need to be opened while playing the game? You could have even started the game directly by eso64.exe without using the launcher, it was only needed to update the game files (patcher), and beside that it handled some settings like the language of the videos, live or PTS launch, downloads.
  • vsrs_au
    vsrs_au
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    Baertram wrote: »
    Launcher = Patcher
    It always was the same with the old launcher, it also patched the game files ;-)


    >Will this new launcher also have to stay open while running ESO?
    The old launcher did not need to be opened while playing the game? You could have even started the game directly by eso64.exe without using the launcher, it was only needed to update the game files (patcher), and beside that it handled some settings like the language of the videos, live or PTS launch, downloads.
    So, basically launcher ⊃ patcher :)
    (sorry, it's my mathematics training kicking in)
    PC(Steam) / EU / play from Melbourne, Australia / avg ping 390
  • wilykcat
    wilykcat
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    Will new laucher have the option to be closed out when game is running?
  • Thy_Game_Is_Over
    Thy_Game_Is_Over
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    United Kingdom of Great Britain and Northern Ireland/ France


    france was conquered by the irish? see what i miss by not watching the news?

    or maybe it's the other way around?
  • snowsong
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    Thank you for the news and instructions that include how to try out the new launcher when it's ready for our various countries to try the BETA version! Accessibility seems like a nice option to add too. The changes sound interesting. :smiley:
    STORM-CATS =^..^=GUILD
    http://storm-cats.weebly.com/
    [Snowsong is using ROG G752VS on NA server.]
  • Techwolf_Lupindo
    Techwolf_Lupindo
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    This is so silly. Steam has a great system for patching and yet spend $$$$$ on re-inventing the wheel and still not meeting the performance of the Steam system.
  • msetten
    msetten
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    I live in The Netherlands and upgraded to the new launcher/patcher. But I am having a problem with it. When selecting the live version of the game, the play button says "Loading" and is greyed out. After about a minute, I get an error message: "Network Error [4.6]". The Launcher has detected a network error. [1:1:404:0].

    I can then start the game, so it isn't the most serious bug. But it is still annoying having to wait a minute.
  • Sheridan
    Sheridan
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    Can you finally make an option for an auto-closing on game launch, please?
  • Maitsukas
    Maitsukas
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    wilykcat wrote: »
    Will new laucher have the option to be closed out when game is running?

    The game can already run without the need of the launcher, I only use it to update the game.

    Just go to your ESO Installation\game\eso64.exe.
    Call me Mait
  • Baertram
    Baertram
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    With the current launcher I click on the play button and then close the launcher via the X manually, works fine.

    From my understanding that "close launcher" was only relevant because sometimes the game made the launcher get stuck and you could only close it via the task manager then.
    I've created myself a bat file to close the launcher.

    But maybe the new launcher won't get stuck like old one any longer, and there is no need to close it anymore.
    Beside that, yes, we can always run eso64.exe directly without the launcher. But using the launcher to check for updates and then directly click on play is much more comfortable.
  • Baertram
    Baertram
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    This is so silly. Steam has a great system for patching and yet spend $$$$$ on re-inventing the wheel and still not meeting the performance of the Steam system.

    Okay and what about all the non steam ESO installations and people disliking Steam?
    Should they be forced to create a steama ccount and install that client just for the 1 game then?

    I personally dislike software like steam and prefer standalone launchers for games.
    As long as updating works fine, and it does for ESO, you only got benefits imo:
    -No downtimes if the steam servers are down
    -No distraction by an integrated shoppig platform
    -Better variation of "install to" folders and thus used drive's space
    -No cryptical folder system
    -Updates only run for the 1 thing I want to play, and not for a list of many games where I need to change the update order manually in oder to play the 1 game I just wanted to start
    -No included spyware/gaming behavior tracking
    -For me steam downloads often are slooooow. They all of sudden drop from 40 MB/s to kb speed and will not increase anymore until I close steam, clear caches etc. Never had that happen with any other software so far.

  • wilykcat
    wilykcat
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    I agree with your comment 👍.

    I prefer downloading games from their original source (the official website) instead of 3rd party platforms. By doing so, the games install better and have much better performance. Also it's less risky.

    Things I never use: Steam, add-ons, social media (including discord), and twitch tv.
    Edited by wilykcat on September 1, 2023 12:24PM
  • Tandor
    Tandor
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    United Kingdom of Great Britain and Northern Ireland/ France


    france was conquered by the irish? see what i miss by not watching the news?

    or maybe it's the other way around?

    It's the latest way of getting round the Windsor Framework...
  • Elsonso
    Elsonso
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    United Kingdom of Great Britain and Northern Ireland/ France

    Yes. Interesting word salad there.
    PC NA/EU: @Elsonso
    XBox EU/NA: @ElsonsoJannus
    X/Twitter: ElsonsoJannus
  • Xandreia_
    Xandreia_
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    ZOS_Kevin wrote: »
    [*] United Kingdom of Great Britain and Northern Ireland

    As a Brit this is hilarious! absolutely no one ever gives the full name of the UK, its just UK and Northern Ireland this is honestly the first time I've seen it written, ever :D
  • Tandor
    Tandor
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    Xandreia_ wrote: »
    ZOS_Kevin wrote: »
    [*] United Kingdom of Great Britain and Northern Ireland

    As a Brit this is hilarious! absolutely no one ever gives the full name of the UK, its just UK and Northern Ireland this is honestly the first time I've seen it written, ever :D

    I imagine this is where they got it from:--

    https://en.wikipedia.org/wiki/United_Kingdom

    As far as I've always been concerned, as an Englishman, Great Britain consists of England, Wales, and Scotland, with the addition of Northern Ireland making it into the United Kingdom. So yes, strictly speaking it is the United Kingdom of Great Britain and Northern Ireland, but commonly known as the UK.
  • Xandreia_
    Xandreia_
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    Tandor wrote: »
    Xandreia_ wrote: »
    ZOS_Kevin wrote: »
    [*] United Kingdom of Great Britain and Northern Ireland

    As a Brit this is hilarious! absolutely no one ever gives the full name of the UK, its just UK and Northern Ireland this is honestly the first time I've seen it written, ever :D

    I imagine this is where they got it from:--

    https://en.wikipedia.org/wiki/United_Kingdom

    As far as I've always been concerned, as an Englishman, Great Britain consists of England, Wales, and Scotland, with the addition of Northern Ireland making it into the United Kingdom. So yes, strictly speaking it is the United Kingdom of Great Britain and Northern Ireland, but commonly known as the UK.

    Even letters from government offices just say UK and Northern Ireland 😂 when I saw this I sprinted into my kitchen to check a tax credit letter to make sure I wasn't tripping 😂
    Edited by Xandreia_ on September 1, 2023 11:20PM
  • Tommy_The_Gun
    Tommy_The_Gun
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    Is this "new launcher" thing the reason why right now it works like um.... a snail ? Something must be off server side.

    I mean it takes 2 - 3 minutes for the launcher to show clickable "Play" button, even thought there is no update. It is actually faster to launch the game manually via eso64.exe...
  • Elvenheart
    Elvenheart
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    A big thank you to all the players in all the countries that will help test the new patcher so all the bugs can be fixed before it makes it to my country! 😃
  • vsrs_au
    vsrs_au
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    Elvenheart wrote: »
    A big thank you to all the players in all the countries that will help test the new patcher so all the bugs can be fixed before it makes it to my country! 😃
    Yes, us "Phase 4" players will definitely benefit from that.
    PC(Steam) / EU / play from Melbourne, Australia / avg ping 390
  • jbrianj
    jbrianj
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    The new patcher does not work for me. I get a connection timeout.

    I live in The Netherlands.
  • jbrianj
    jbrianj
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    @ZOS_Kevin

    Do you have any idea why I get a connection timeout? it gets stuck on Loading... and then about 30 seconds later gives a connection timeout.

    The PTS immediately works.
  • AcadianPaladin
    AcadianPaladin
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    I want the launcher to automatically close after it does its job and launches the game. Seems simple enough.

    I start the game via the exe file, but I'd rather use the launcher but I play in full screen and closing the launcher is cumbersome.
    PC NA(no Steam), PvE, mostly solo
  • jbrianj
    jbrianj
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    I want the launcher to automatically close after it does its job and launches the game. Seems simple enough.

    I start the game via the exe file, but I'd rather use the launcher but I play in full screen and closing the launcher is cumbersome.

    You could probably make a simple .bat script that kills the process of the launcher once the ESO.exe is running, but I agree, it should just be an option in the launcher.
  • ZOS_Kevin
    ZOS_Kevin
    Community Manager
    Hi all. We have updated the tracker to reflect that Sweden now has access to the new patcher.
    Community Manager for ZeniMax Online Studio and Elder Scrolls OnlineDev Tracker | Service Alerts | ESO Twitter
    Staff Post
  • ZOS_Kevin
    ZOS_Kevin
    Community Manager
    Also, if you are running into issues, please make sure to place a ticket for the issue and we will work with our teams to help resolve anything you are experiencing.
    Community Manager for ZeniMax Online Studio and Elder Scrolls OnlineDev Tracker | Service Alerts | ESO Twitter
    Staff Post
  • jbrianj
    jbrianj
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    @ZOS_Kevin

    Hey Kevin,

    Where are we supposed to report issues? There's no category on the support page under "Feedback / Bug" for the new Launcher/Patcher.

    The issue I have is that Disk Usage shows negative values (probably due to some integer overflow) during Repair.

    I was just testing the (much faster) Repair function, and noticed this behavior.

    93exap6imqw6.png


  • woe
    woe
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    Canada feels bad man
    uwu
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