Auto ban

DiDro

Good afternoon. I received an email about blocking my game account with the justification "Cheating/Exploiting". To my regret, I absolutely do not understand the reason why this happened. I did not violate Code of Conduct 5.1 and 5.2. Only official addons. I could help in resolving this issue if I understood the reason. I've been playing TESO since beta and have never been banned for such cases. If it concerns my trading or PvP activity, then I will provide any evidence of my innocence.
All day I can not send a response. And I didn't get a response to my email either.
Question Reference # 230801-008760
I hope for understanding @DiDro

VaranisArano

Are you on PS/EU? Seems to be a ban wave going on.

DiDro

Im in PC/EU

VaranisArano

DiDro wrote: »

Im in PC/EU

Then you aren't the only one in the same boat:
https://forums.elderscrollsonline.com/en/discussion/640191/booted-from-server-then-says-account-permanently-banned#latest

DiDro

DiDro

It was written by a robot or I did not understand something

VaranisArano

DiDro wrote: »

It was written by a robot or I did not understand something

I'd go ahead and appeal. Keep an eye on the Dev Tracker for any Dev comments about it too.

When this has happened erroneously to large groups of people in the past, usually it's because ZOS' automated cheat detectors flagged something they shouldn't have. So Support is like "our systems say you cheated" while it takes time for them to go into the system and find out what went wrong and then unban the players who got caught improperly.

DiDro

VaranisArano wrote: »

DiDro wrote: »

It was written by a robot or I did not understand something

I'd go ahead and appeal. Keep an eye on the Dev Tracker for any Dev comments about it too.

When this has happened erroneously to large groups of people in the past, usually it's because ZOS' automated cheat detectors flagged something they shouldn't have. So Support is like "our systems say you cheated" while it takes time for them to go into the system and find out what went wrong and then unban the players who got caught improperly.

Thanks for your comments and advice. But I can't file an appeal on the site. It is constantly spinning and does not reach the ability to send a rebuttal (as in the screenshot in the first message)

TruthSeeker

I have just received exactly the same email (at 18.57 BST) telling me that I am banned:

Question Subject: The Elder Scrolls Online - Account Suspended Pending Investigation

Question Reference # 230802-004831

Date Created: 08/02/2023 01:57 PM
Date Last Updated: 08/02/2023 01:57 PM

Status: Read Answer Provided
Message Log:
The Elder Scrolls Online Team response on 08/02/2023 01:57 PM
Greetings,

This account was caught cheating and has been temporarily suspended pending investigation. Please be patient as these types of investigations can take several days or even weeks as we sort through all the data. Rest assured, if your account was caught mistakenly or due to no fault of your own, we will restore your access and allow you to continue playing the game.

If you reported this exploit through our Help Portal, please provide us the ticket number so that we can confirm your valuable assistance in nailing down this issue.

As a reminder, cheating or exploiting in-game mechanics is in direct violation of the following sections of our Code of Conduct:

5.1 Users are forbidden from using any unapproved third party applications, programs, scripts or any other game modifying mechanic used to change the game play experience on a ZeniMax Game, Service, forum, or other games or services provided by ZeniMax, including the distribution of said programs via ZeniMax services, sites, forums, communities, etc. This would include but is not limited to using or distributing speed hacks, aim bots, mouse controllers, spam bots, automated game play devices, etc. Third party applications are defined as any program, application or script written by an individual, company, corporation, or private party not employed by or contracted to perform services by ZeniMax.

5.2 In relation to online/competitive games, users will not exploit any bug, or abuse any game system (such as the scoring or award systems) in a ZeniMax Game, Service, forum, or other games or services provided by ZeniMax. Users will not intentionally use or share any bug found within any ZeniMax Game, real or fictitious, regardless of whether or not it grants an unfair advantage. You will not directly or indirectly communicate the existence of any such bug to any other user of the ZeniMax Service (in game or on a ZeniMax service). Report bugs and exploits using the in-game portal or via help.bethesda.net.

We will follow up with you once our investigation is complete.

Regards,
The Elder Scrolls Online Team

I just tried to log into the game thinking that it must be a mistake only to receive the message that "This account is permanently banned"!!!

I have never cheated and would never cheat. This situation is outrageous.

TruthSeeker

I'm on PS4 btw, and played on EU and NA.

Izanagi.Xiiib16_ESO

@ZOS_Kevin could you take a look and see if this can be checked out.

Wolfkeks

@ZOS_Kevin @ZOS_GinaBruno
Looks like some kind of system failure.

ZOS_Kraken

Hello. We have some information on this issue in a this thread:

https://forums.elderscrollsonline.com/en/discussion/640191/booted-from-server-then-says-account-permanently-banned/p2.

styroporiane

I have this problem in EU/PlayStation. Kicked from server and got a permaban.
Got the Information, that ZOS took care of that problem.

DiDro

ZOS_Kraken wrote: »

Hello. We have some information on this issue in a this thread:

https://forums.elderscrollsonline.com/en/discussion/640191/booted-from-server-then-says-account-permanently-banned/p2.

Good morning. I'm following the topic you mentioned. But their problem is under investigation, and mine is written without giving a reason.
I do not use 3rd Party software or Cheats. I am a large trade guild owner and need to manage a lot of goods and gold as part of running my trading guild. I am happy to provide any further information you require to prove my innocence.
But I can't even file an appeal on the site. Please let me know your current situation. I have not received a response to my email either.

DiDro

I got unbanned. the reason I never found out. Yes and no need

ZOS_Bill

As the OP issue has now been resolved, we are going to close this thread from further comments.