Instantly perma banned with no warning

mb10

Hi there,

Unsure if im allowed to post this here but ive been permanently banned for an ingame arugment where someone messaged me and called me an 'idiot' because i killed them in PVP.
Been on ESO since 2015 and never even had a warning, so to get instantly permanent banned because of this is quite disheartening and harsh imo...

Hoping for any advice or support on what can be done here.

Ticket # is: 230802-004126


Update i seem to have received an automated email saying i was banned for cheating... All i do is play battlegrounds on ESO and its on Playstation. Genuinely have no idea what the cheating reference is about, i thought it was because of the argument as i got kicked out mid-game as it was happening.
It's given me code of conduct references about third party software (surely not even possible on playstation?) and exploiting bugs which im not aware of that at all either. Hoping to get more information on this...

VaranisArano

Are you on PS/EU?

https://forums.elderscrollsonline.com/en/discussion/640191/booted-from-server-then-says-account-permanently-banned

mb10

VaranisArano wrote: »

Are you on PS/EU?

https://forums.elderscrollsonline.com/en/discussion/640191/booted-from-server-then-says-account-permanently-banned

Yep exactly, i am on PS EU

TruthSeeker

Same thing happening on PS4. Shocking.

ZOS_Kevin

Hi All, we just posted a brief update on this. We've shared that communication below.

ZOS_GinaBruno wrote: »

We can confirm a number of accounts were recently suspended temporarily while we investigate a recent in-game exploit. As mentioned in the email from our Support Team, we will follow up after investigations are complete.

bjornborn

Same here 😢. 12k hours of playing eso and banned just like this !

ZOS_Bill

@mb10

We have sent you a forum PM with an update on the ticket status.