Will we ever see a normal times for PC EU mainenances?

martygod12

This always seemed so unfair to me, NA players have maintenance during the night while everyone is sleeping and we here in europe gets slapped on it and have it during the day ... you want to play for an hour or two before you go to work and bam, maintenacne through the whole morning and afternoon lol, while NA players gets the stuff done while sleeping and have everything working as soon as they wake up. Super fair lol.

Why just dont do it separatly for both servers at night? Or at least make some compromise and start it earlier at least at midnight or 1 AM EDT so the EU players arent blocked for the half of the day ...

AlienSlof

When the game first launched, they did. I'm guessing they didn't want to pay a German night shift, or they like to coordinate the updates with each other in real time.

martygod12

AlienSlof wrote: »

When the game first launched, they did. I'm guessing they didn't want to pay a German night shift, or they like to coordinate the updates with each other in real time.

It is so unbelievably stupid and unfair towards EU players. There is even literally no country in europe right now at UTC time lol, even england is +1, but majority of the europe is +2 or +3 so thats 3 PM and 4 PM for the whole europe basically. Thats just not acceptable.

And everyone can be snarky about "you can manage one day without playing dont you? type of opinions". Thats completelly irrelevant, its about principal. Why should one group of players be affected by maintenances that much, while the other not even a bit since its happening during the night. There should be the same terms for everyone, and not having one group so disadvantaged over the other.

vsrs_au

What's "normal"
There are timezones covering 24 hours, across the globe.

martygod12 wrote: »

There should be the same terms for everyone, and not having one group so disadvantaged over the other.

That's clearly impossible, for the reason I just mentioned above.

Daoin

maybe after maintenance, but doubtful. actaully though it is out of prime time for servers and the majority of players. if they changed times i guess it would erode alot of that.

martygod12

vsrs_au wrote: »

What's "normal"
There are timezones covering 24 hours, across the globe.

martygod12 wrote: »

There should be the same terms for everyone, and not having one group so disadvantaged over the other.

That's clearly impossible, for the reason I just mentioned above.

Normal for europe clearly eg. during the night. There just cant be mainenance for both servers at the same time when there is 6-7 hours difference between them.

And sure there are timezones covering 24H, but the servers are clearly marked NA and EU so they should make it a priority to have the maintenance times scheduled in a way it limits people from those continents as least as possible.

Daoin

working 9-5 i would guess at (rough times) in countries with the high player bases. but could be wrong never really looked into that just an opinion or guess

martygod12

Daoin wrote: »

working 9-5 i would guess at (rough times) in countries with the high player bases. but could be wrong never really looked into that just an opinion or guess

You mean like most people are at work? That is not the norm nowadays, sure its majority, but lot of people works in the afternoon or at night.

And thats also irellevant. My main point is still, that while NA gets all the work done at night, when the absolute majority of the people are sleeping, EU must suffer it during the day, when sure lot of people are at work, but definitely there is much bigger group of people who are not and cant play, compared to the group of people who dont sleep in america and want to play during the night.

Maintenance for both serves just should be done during the night.

I bought the game, I pay for ESO plus eg. I am paying regularly for some product, some service, and I am unable to acces the product anytime I want. While the people in america, pay the sime price for the product and they can acess it at any time. Of course assuming you are a regular person and are sleeping at night, or eventhough unlucky working during the night, so it does not bother you if there is a mainenance going on.

So why should I have limited acess to the game, compared to other group of people, whilst paying the same price for the product?

VindictiveRidge

I'm in the USA and on a night-shift schedule that I maintain even on days off to ensure a consistent sleep pattern. I get up around 3 PM, and go to bed around 7 AM. I'm no happier to miss out on play time as the next gamer, but until ZOS is able to cast a global Time Stop and get maintenance done before it wears off, they have to work it in SOMEWHERE. I have to assume (or at least, would like to assume) that they have studied usage patterns and done their best to choose a window that impacts the smallest number of players.

martygod12

VindictiveRidge wrote: »

I'm in the USA and on a night-shift schedule that I maintain even on days off to ensure a consistent sleep pattern. I get up around 3 PM, and go to bed around 7 AM. I'm no happier to miss out on play time as the next gamer, but until ZOS is able to cast a global Time Stop and get maintenance done before it wears off, they have to work it in SOMEWHERE. I have to assume (or at least, would like to assume) that they have studied usage patterns and done their best to choose a window that impacts the smallest number of players.

Yes exactly, the smallest number of players. Which works fo NA since its at night. Surely not for you and I am sorry for that, but globally like it or not most people does sleep during the night at the time of the maintenance.

But not in europe, where it is happening during the day. So as you said, they should try to impact smallest number of players possible. That means make a separate maintenance time for EU so it also happens at night, so the smallest possible number of players are impacted by this.

Maitsukas

Separate maintenance times only work if there are separate game clients PC-NA and PC-EU. It was used from the game's launch until the final patch before One Tamriel released, after that the PC-EU version was made obsolete.

Having separate clients would be inconvenient for people that play on both PC-NA and PC-EU, since it would take double the storage space (it would be around 200 GB total), and more time would be spent on booting between the clients, especially on lower-end PCs.

martygod12

Maitsukas wrote: »

Separate maintenance times only work if there are separate game clients PC-NA and PC-EU. It was used from the game's launch until the final patch before One Tamriel released, after that the PC-EU version was made obsolete.

Having separate clients would be inconvenient for people that play on both PC-NA and PC-EU, since it would take double the storage space (it would be around 200 GB total), and more time would be spent on booting between the clients, especially on lower-end PCs.

Ok but people playing on both severs is definitely not the majority. IDK still they should come up with the solution, which will not disadvantage one server over other. As I said you are paying the sam price for the service, but the terms are not similar, clearly one group is getting their money worth more.

Lady_Galadhiel

Vote with your wallet.
European costumers will always be second class costumers for this company.

DaciValt

The time wouldn't be so much of a problem if it wasn't so long.

Most MMO's who still do weekly maint never exceed a couple of hours but here it's over double that amount of time and that just adds to the problem for EU.

So instead of the usual 9am-11am (or hell even 10am in some instances), its 9am-2pm which kinda blows my mind for a regular maint cycle.

AlienSlof

Monday maintenance is the least problem for me as Monday is my big housework day. By the time I've cleaned to my satisfaction (which takes most of the day because I'm very fussy!) the servers are back up.

I still preferred it when they did the EU maintenance at night, though. It does often feel like we Euros play second fiddle to America sometimes.

martygod12

AlienSlof wrote: »

Monday maintenance is the least problem for me as Monday is my big housework day. By the time I've cleaned to my satisfaction (which takes most of the day because I'm very fussy!) the servers are back up.

I still preferred it when they did the EU maintenance at night, though. It does often feel like we Euros play second fiddle to America sometimes.

Sure of course, you can do other things, I also did some other things today naturaly, but convenience is not the only problem.

As I said, there are two groups of people, both paying the same amout of money for the same service, and yet one group is favored against the other and the service is more acessible to them, again for the exact same amount of money. They get better poduct then us, thats what bothers me.

Not to mention people in Asia, who has the maintenacne in the afternoon/evening. The absenece of Asian megaserver is ridiculous. If you want to be a big game and want to have a world wide player base, then you need to do something for it also.

Snamyap

I'd rather the devs patch our server after a good night's sleep instead of sleep deprived in the middle of the night. You do understand that they are humans like you and me, right?

Lady_Galadhiel

Snamyap wrote: »

I'd rather the devs patch our server after a good night's sleep instead of sleep deprived in the middle of the night. You do understand that they are humans like you and me, right?

What about americans? They aren't humans? Because they DO the maintenance in the middle of the night.

LadyLethalla

I'm in Australia, on the east coast. Maintenance for me is currently from 6pm (at this time of year), and it's scheduled to finish at 11pm. So, all in my PRIME GAME TIME. I did most of my dailies today during my lunch break and the last couple after I finished work late. In my opinion, THIS is the worst location in the world to be, during maintenance. Mutter mutter mutter mutter...

Azphel

For major patch maintenances it would make sense to synchronize EU and NA downtimes for raiders. Assuming ESO raiders organize world first races?

Regular maintenances should be done at night (server time) - or very early in the morning.

redlink1979

Since it's an American based company, their schedule tends to be according American time zones.
It will always be unfair to someone since the game it's played globally.

martygod12 wrote: »

(...) Why just dont do it separatly for both servers at night? (...)

Convenience.
https://forums.elderscrollsonline.com/en/discussion/502391/why-do-the-servers-go-down-for-maintenance-at-the-same-time

martygod12

Snamyap wrote: »

I'd rather the devs patch our server after a good night's sleep instead of sleep deprived in the middle of the night. You do understand that they are humans like you and me, right?

Yes of course you would, if you playing on NA server, cause everything is happening while you are sleeping and then you wake up like a prince to a finished product. Whilst here in EU we get the game shut dowm for the half of the day every week.

Ok make the EU eso+ subscription cheaper then. Or you know, make a way so both the servers get the maintenacne done at night and have their product acessible at all time.

I am paying for some product/service. The company´s job should be making sure that service is available, I dont care how they do it, thats their job not mine.

martygod12

redlink1979 wrote: »

Since it's an American based company, their schedule tends to be according American time zones.
It will always be unfair to someone since the game it's played globally.

martygod12 wrote: »

(...) Why just dont do it separatly for both servers at night? (...)

Convenience.
https://forums.elderscrollsonline.com/en/discussion/502391/why-do-the-servers-go-down-for-maintenance-at-the-same-time

Then make a small european based studio which will take care of eu mainenance. That the company is based in america is irrelevant.

martygod12

Plus making the EU maintenace at night would benefit also Asian players, who have it the absolute worst.

Of course there should be an Asia megaserver, but sadly its not.

But by at night eu maintenance, the asians would have it at least during morning and early afternoon, and not in the evening at their absolute prime time. So it would benefit also them at least a little bit.

AuroranGoldenEagle

LadyLethalla wrote: »

I'm in Australia, on the east coast. Maintenance for me is currently from 6pm (at this time of year), and it's scheduled to finish at 11pm. So, all in my PRIME GAME TIME. I did most of my dailies today during my lunch break and the last couple after I finished work late. In my opinion, THIS is the worst location in the world to be, during maintenance. Mutter mutter mutter mutter...

Yep, yep, yep! Office worker on AEST, by the time I get home, maintenance is already on, and I often have to be asleep before it finishes
I can lose dailies, tickets and rewards sometimes if the timing is bad. I get that they have to perform mainteinence sometime, but damn does it sting a little...

Snamyap

Lady_Galadhiel wrote: »

Snamyap wrote: »

I'd rather the devs patch our server after a good night's sleep instead of sleep deprived in the middle of the night. You do understand that they are humans like you and me, right?

What about americans? They aren't humans? Because they DO the maintenance in the middle of the night.

Worker's rights in the US are horrible compared to the EU.

martygod12 wrote: »

Snamyap wrote: »

I'd rather the devs patch our server after a good night's sleep instead of sleep deprived in the middle of the night. You do understand that they are humans like you and me, right?

Yes of course you would, if you playing on NA server, cause everything is happening while you are sleeping and then you wake up like a prince to a finished product. Whilst here in EU we get the game shut dowm for the half of the day every week.

Ok make the EU eso+ subscription cheaper then. Or you know, make a way so both the servers get the maintenacne done at night and have their product acessible at all time.

I am paying for some product/service. The company´s job should be making sure that service is available, I dont care how they do it, thats their job not mine.

I play on EU-PC. I've also been playing online games for 23 years and just accept this as part of the experience. I also have a job so the servers coming down during the day doesn't impact me in the slightest, and if I do have a day of I'll another way to pass the time. I'm not going to lose sleep over this.

evan302

Snamyap wrote: »

I... just accept this as part of the experience. I also have a job so the servers coming down during the day doesn't impact me in the slightest...

Well, if day-time maintenance doesn't affect you, of course you can accept it. The point is, it does affect a lot of players. The two social guilds I'm in are very active during the day, some people don't work, others have flexible hours, while others log on at lunch to get little chores like writs out of the way.

I have to say I've played 3 other MMOs before coming to this one and I was wondering if we get more maintenance here (probably yes), or if I never noticed it on the other games because it was always done in the very early morning starting 1 - 2 am GMT.
I'll also note that none of those 3 games were made by an E.U. company, so the idea that we have to put up with this because ZoS is based in the U.S. doesn't really hold water.

FriedEggSandwich

You can't please all of the people all of the time. Monday morning is most likely good for the majority. They've tried different ways of doing it in the past. What they've settled on now is probably a compromise between what's good for them, and what's good for the majority of us.

Lady_Galadhiel

.

Snamyap wrote: »

Lady_Galadhiel wrote: »

Snamyap wrote: »

I'd rather the devs patch our server after a good night's sleep instead of sleep deprived in the middle of the night. You do understand that they are humans like you and me, right?

What about americans? They aren't humans? Because they DO the maintenance in the middle of the night.

Worker's rights in the US are horrible compared to the EU.

Well there does exist nightshift jobs in the EU too.

Norith_Gilheart_Flail

I think that regardless of what people feel entitled to, that it needs to be remembered that as they are headquartered in the US, they can do what they want, when they want with their game, and you can either accept that, or stop playing.

I am in Australia, and as much as I want to obviously continue playing, the fact is I can't so I go and do something else with my time.

martygod12

Zavijah_Arventi wrote: »

I think that regardless of what people feel entitled to, that it needs to be remembered that as they are headquartered in the US, they can do what they want, when they want with their game, and you can either accept that, or stop playing.

I am in Australia, and as much as I want to obviously continue playing, the fact is I can't so I go and do something else with my time.

Sorry but what kind of idiotic opinion is that? So basically you tell me that I should just pay them money and not to expect any quality of service cause they "can do what they want" .. lol realy?

Even if they are HQ on freakin mars, their job is to make their product as convenient and acessible as possible, when they are freaking taking money from us.

There are tons of EU players subscribing for ESO+, so basically we are paying them just to do their job lol. And they are not doing it properly.

So no the cant do what they want, they could if the game and all its features were free, but not if they are charging money for it.