PTS Will Not Load Past Login Screen More Often Than Not

CyberDiva

Since Update 38 hit the PTS, I see this lovely message not going away a lot. And, I do mean a hell of a lot. I spend more time staring at the login message these days than getting into the PTS. Often times, closing it and the launcher, then restarting both do not resolve the issue as it should. I have verified my internet connection is just fine, I have no PC issues (also verified), and nothing is blocking the game (also verified). In fact, I do not have this problem at all with the Live server or any other game -- only the PTS for ESO, and only since Update 38.
Thank you!

Aka_

I have also experienced this issue

flizomica

Thirding! Just tried to log in. After three attempts, I only made it to the character select screen once and timed out when I tried to load a character.

Synaryn

I thought I was the only one, figured it was my rural internet. Something's sure up with the server connection on PTS, hope it doesn't carry over to live.

shadyjane62

Synaryn wrote: »

I thought I was the only one, figured it was my rural internet. Something's sure up with the server connection on PTS, hope it doesn't carry over to live.

I have fibre optic from my city utilities, we are the fourth fastest in the nation and I stare at login screens a lot.

Don't think it's your rural internet.

SatanicSister

Can't log in. Had a bad connection the entire morning, now it's escalated to that:

blktauna

Even if I get in I get kicked pretty quick.

Altyrann

Same here

Caligamy_ESO

Oh same.. I just assumed PTS was down or something and stopped trying to play on it. *shrugs*

On a GbE line

Ragged_Claw

Yes same here, I've had this for several days now, just hanging then timing out etc. Also can't stay on for more than a few minutes at a time. I gave up a couple of days ago.

HackTheMinotaur

@ZOS_Kevin @ZOS_GinaBruno any info on this? It’s extremely difficult to log into PTS right now to do any consistent testing.

SkaraMinoc

After waiting 1-2 mins I closed game, started ESO again, and got in.

Faulgor

Same.

Hope this isn't part of the server architecture rewrite.

Logos

I have found that this happens to me near (if not) 100% of the time when I'm in another window on another screen either loading in the game or zoning. If I stay in game (in borderless windowed mode) it works fine every time. Which is a major pain. I got disconnected while writing this. @ZOS_Kevin @ZOS_GinaBruno

Logos

Or if ESO app is running in the task manage after alt-f4'ing out of the load screen. Which btw, live won't let me press "play" when that's happening, but the PTS will.

phileunderx2

Trying to log on now and not getting past character selection.

Sturmfaenger

No answer from the server, losing connection to lobby, and when you make it to the character selection... you are getting kicked while loading character. :-(

I did not have those problems in the first week of PTS. Last week I only lost connection once after having played a while.
(On the EU live server I have no such problems.)

I tried several times this week to enter PTS, at different times - it was not possible.

I hope those login problems since monday's patch won't transfer to the live servers.

YandereGirlfriend

Same experiences here. Also last weekend.

Djennku

Getting "login timeout" and "lost connection to server" when trying to login and get past the character loading page.

Aelorin

Hello, OP, as you I can't get past the login screen anymore.

GeneralEU

This PTS have very big problem with login and with lost connection ;/

thejadefalcon

Oh good, it's not just me then. It was fine for the first couple of days of PTS, but I got kicked twice, maybe thrice, as I loaded into a brand new character, skipping the tutorial (loaded back to character select and they were created and where they were supposed to be) and then soon after this problem developed. I haven't been able to get onto the PTS since the start of week one.

And yes, I've done all of this stuff.

corrosion42

Yep I've had issues logging in since Friday. Live server is fine, no problems at all.

Logos

It's worse today, I can't get it to work. Gave up after nearly two dozen attempts (live is working fine). Every once in a while I made it to character select and then go stuck on requesting character.

Belhawk1

me too, lobby connection lost.

Dovahkiin02191973

These errors have been present since day one of testing. They got better after Patch 9.0.1 but are now much worse. It isn't the players' fault or the computer they are playing on. These errors are on ZOS's end of the game. OK I can deal with it. We are getting another patch maintenance on Monday and most likely a character wipe as we are done with 2 weeks of testing. Unless things about their schedule have changed the EU server characters will get copied over to the PTS and everyone will get to start anew. Hopefully some if not all of this will be ironed out at that point.

Daedralist

Been trying since last night. I can not get it. Glad I'm not the only person experiencing this. Means the issue isn't on my end. I kept trying and finally got in after like 4 minutes of trying

Aka_

Now I just simply cannot even log in, and when I do, I can't get past the character loading screen. Sigh. Error 344. Well, at least things will be redone on Monday so there's not much loss there.

Dovahkiin02191973

Yep - Login isn't possible right now. So I am going to chill on the game and wait until Monday. Testing is done. No one can login. Ugh!

Belhawk1

things that causes the pts server to boot you off.
loggin
load character
enter/leave dungeons or buildings
using portals or wayshrines
fast travel to wayshrine or Inn

WHEN is beth going to FIX!!!! the broken PTS server???

Jestir

I was actually really excited to mess with the arcanist class and give some more in-depth feedback than what I already have but I absolutely can't do that if it takes a half an hour/several game relaunches to get to the character select only to be kicked 90% of the time it tries to load anything past that point.