Lost account details

Prydwyn

Hi, I hope someone here can help. I am posting this on behalf of my friend, who has recently come out of hospital after 9 1/2 months, 2 of which were in a coma,and where he also suffered a stroke. He is now back home and recovering well, and wanted to get back to playing ESO. Unfortunately he has forgotten his password, and the answer to his security question. His account has remained active all the time he has been away (he never stopped the monthly payments).is there anyway that he can get his account recovered?

ZOS_Bill

@Prydwyn

Yes, your friend can open a support ticket through our account recovery form.

Prydwyn

He's done that, but hasn't received any automated response saying the ticket has been received (which I would expect to happen)

ZOS_Bill

@Prydwyn

Do you have your friend's ticket number?

If so, we can check on the current status.