Patch Maintenance on Easter Monday - can you please just not?

ApoAlaia

This Monday was a write-off due to the server upgrade.

Next Monday is a bank holiday in Most EU countries and you schedule not just a regular maintenance, but a patch maintenance?

Can you please just not?

Can you please extend us the same courtesy you extend to NA and do not schedule maintenance during bank holidays?

ApoAlaia

For reference, from:

https://forums.elderscrollsonline.com/en/discussion/630305/can-t-exchange-crate-motifs-for-gems-anymore#latest



@ZOS_GinaBruno @ZOS_Kevin you can still do the decent thing here and run the patch on Tuesday or Wednesday like you did for MLK day in the US for instance.

React

This patch is supposedly fixing the NUMEROUS gamebreaking combat bugs for gamepads, which us PC players have dealt with for almost a month now. I'd much rather the maintenance come as soon as possible, rather than being forced to deal with a completely broken game for an even longer period of time.

ApoAlaia

React wrote: »

This patch is supposedly fixing the NUMEROUS gamebreaking combat bugs for gamepads, which us PC players have dealt with for almost a month now. I'd much rather the maintenance come as soon as possible, rather than being forced to deal with a completely broken game for an even longer period of time.

Is 24 hrs more.

Literally the following day and it wouldn't be an issue.

You know, like they do with NA bank holidays. Nothing more, nothing less.

The EU megaserver was already down for the majority of Tuesday this week.

React

ApoAlaia wrote: »

React wrote: »

This patch is supposedly fixing the NUMEROUS gamebreaking combat bugs for gamepads, which us PC players have dealt with for almost a month now. I'd much rather the maintenance come as soon as possible, rather than being forced to deal with a completely broken game for an even longer period of time.

Is 24 hrs more.

Literally the following day and it wouldn't be an issue.

You know, like they do with NA bank holidays. Nothing more, nothing less.

The EU megaserver was already down for the majority of Tuesday this week.

I can't cast abilities and jump. I can't cast abilities and sprint. I can't break free properly. I can't interrupt properly. I can't see my animations when I break free.

Really don't think they need to delay fixing this colossal mess any longer.

ApoAlaia

React wrote: »

ApoAlaia wrote: »

React wrote: »

This patch is supposedly fixing the NUMEROUS gamebreaking combat bugs for gamepads, which us PC players have dealt with for almost a month now. I'd much rather the maintenance come as soon as possible, rather than being forced to deal with a completely broken game for an even longer period of time.

Is 24 hrs more.

Literally the following day and it wouldn't be an issue.

You know, like they do with NA bank holidays. Nothing more, nothing less.

The EU megaserver was already down for the majority of Tuesday this week.

I can't cast abilities and jump. I can't cast abilities and sprint. I can't break free properly. I can't interrupt properly. I can't see my animations when I break free.

Really don't think they need to delay fixing this colossal mess any longer.

Well, we will have to agree to disagree then.

I experience the same issues but there are also things I can do, providing that the servers are up, specially on a day that most PC/EU players will be on holiday.

I would take the patch - that we don't know yet what fixes it contains - 24 hours later and be able to play on Monday than... well, not be able to play for more than half of Monday's sociable hours.

InappropriateMount

The patch maintenance normally gets moved to a Tuesday if there's a national holiday on the Monday - honestly gotten used to seeing patches on Tuesdays or Wednesdays.

But sadly Easter Monday is only a bank holiday in most of Europe and Commonwealth countries. Pretty sure if it was a national holiday in the US, the patch would have been on Tuesday.

heinousmoz

I can't cast abilities and jump. I can't cast abilities and sprint. I can't break free properly. I can't interrupt properly. I can't see my animations when I break free.

Really don't think they need to delay fixing this colossal mess any longer.

Not sure where it states that they're fixing every one of those bugs you listed? Or in fact any of the bugs that you listed?

Who can remember the sheer number of updates in PC/Mac Patch Notes v8.2.10?

The sum total of which was:

The Elder Scrolls Online v8.2.10 contains a fix for the Sadrith Mora Spore Steed appearing invisible when mount upgrades were applied. The size of this patch is approximately 125MB.

React

heinousmoz wrote: »

I can't cast abilities and jump. I can't cast abilities and sprint. I can't break free properly. I can't interrupt properly. I can't see my animations when I break free.

Really don't think they need to delay fixing this colossal mess any longer.

Not sure where it states that they're fixing every one of those bugs you listed? Or in fact any of the bugs that you listed?

Who can remember the sheer number of updates in PC/Mac Patch Notes v8.2.10?

The sum total of which was:

The Elder Scrolls Online v8.2.10 contains a fix for the Sadrith Mora Spore Steed appearing invisible when mount upgrades were applied. The size of this patch is approximately 125MB.

...in the threads where the bugs were reported? Lol

https://forums.elderscrollsonline.com/en/discussion/629277/u37-bugfix-broke-jumping-break-free-interrupting-and-more-on-gamepad-controller#latest

https://forums.elderscrollsonline.com/en/discussion/629361/u37-pc-break-free-animation-is-horrendously-bugged-in-pvp-with-video-explanation#latest

https://forums.elderscrollsonline.com/en/discussion/630176/hey-console-players-when-the-patch-finishes-today-try-to-do-this#latest

OrangePandas

Well, there goes my plans for the bank holiday
Honestly, it could be fixing every bug in the game but with the downtime this week and, not being able to make up for that on Monday is sad.

ApoAlaia

OrangePandas wrote: »

Well, there goes my plans for the bank holiday
Honestly, it could be fixing every bug in the game but with the downtime this week and, not being able to make up for that on Monday is sad.

It is sad and frustrating.

However the saddest thing is that I don't think is malicious, I think they genuinely don't care.

They probably weren't even aware about Easter Monday even though two years ago we were in exactly the same position.

The fact that we didn't have patch maintenance on Easter Monday last year was in all likelihood a fluke.

Not sure what is worse, deliberate Ill will or uncaring thoughtlessness.

Soarora

The incremental patches don't result in much downtime as far as I remember.

ApoAlaia

Soarora wrote: »

The incremental patches don't result in much downtime as far as I remember.

In all likelihood from 9AM UTC to 2PM UTC.

Besides chapter releases the longest 'non-exceptional' maintenance window.

Had this been scheduled for Tuesday rather than Monday - as it would have been the case had Monday been a national holiday in the US - however it would probably not have caused a single eyebrow to be raised; as a matter of fact it would have been received with unbridled glee if all those fixes mentioned above are truly being rolled out.

However as it stands the sheer thoughtlessness becomes indistinguishable from contempt.

MreeBiPolar

React wrote: »

This patch is supposedly fixing the NUMEROUS gamebreaking combat bugs for gamepads, which us PC players have dealt with for almost a month now. I'd much rather the maintenance come as soon as possible, rather than being forced to deal with a completely broken game for an even longer period of time.

Figures

Saint-Ange

we all know it suffice you test and like a new game to get into it and ditch the old one.
sure with the time investment in a mmorpg we at least still log for the daiy/month rewards until we don't. the game goes from C to D and then one day ..

if I was the captain of this company putting down the game for an holiday would not happend volontarily and I'd have the one who came with that idea under scrutiny because inside jobs are a thing, especially in the IT and at ranks that can hold the rudder.

not only the mentioned monday is an holiday but all mondays are the second week-end day for many workers in europe. restaurants, shops, etc.

ApoAlaia

MreeBiPolar wrote: »

React wrote: »

This patch is supposedly fixing the NUMEROUS gamebreaking combat bugs for gamepads, which us PC players have dealt with for almost a month now. I'd much rather the maintenance come as soon as possible, rather than being forced to deal with a completely broken game for an even longer period of time.

Figures

Yes, the fact that the maintenance may happen on a working day while this person is asleep might potentially factor in their priorities

Danikat

They briefly got better with this last year, I remember they scheduled maitenance for a Tuesday to avoid the May Day bank holiday, but it looks like that idea was forgotten about.

It's disapointing that they'll reschedule mainteance for US holidays but not European ones. And before anyone says it's because they're a US company the EU servers are in Europe so the people maintaining them will be too. They may actually have to pay them double for working on a bank holiday, at the very least they'll have to give them an additional day of holiday to use later on.

It's not a big deal for me, I'll just play Guild Wars 2 instead, which is online even when they're doing maintenance.

ApoAlaia

Hey, they haven't put the banner up yet, maybe they are reconsidering

karthrag_inak

React wrote: »

This patch is supposedly fixing the NUMEROUS gamebreaking combat bugs for gamepads, which us PC players have dealt with for almost a month now. I'd much rather the maintenance come as soon as possible, rather than being forced to deal with a completely broken game for an even longer period of time.

Or, perhaps, you could play on the keyboard for a bit - one day - so that all the folks that have that day off can actually just play the game at all.

-khajiit shrugs-

React

karthrag_inak wrote: »

React wrote: »

This patch is supposedly fixing the NUMEROUS gamebreaking combat bugs for gamepads, which us PC players have dealt with for almost a month now. I'd much rather the maintenance come as soon as possible, rather than being forced to deal with a completely broken game for an even longer period of time.

Or, perhaps, you could play on the keyboard for a bit - one day - so that all the folks that have that day off can actually just play the game at all.

-khajiit shrugs-

Yeah, I'm just not buying the whole "Fixes should be further delayed so that I can play on my day off" argument. If it's just 24 hours, then surely you can just wait until the maintenance is done to play, right?

Armanie

Wait, they delayed a maintenance according to US holiday but won't do the same for EU?
If so that's.. disappointing

InappropriateMount

I mean - a lot of us on EU are tired of the seemingly double standards.
Official holiday in the US only? Maintenance moved regardless of any planned bug fixes.
Official holiday for pretty much of EU and lots of countries outside of it? Meh, who cares.


It was only recently they started to add UTC/GMT to posts in the forums after it was pointed out it was unfair to only use EDT and so many people were like 'who cares, just convert it'. It's very easy to be critical of the opinions of people here when you've never been affected by it. We just want a little bit of consideration.

Sure it would be nice if bugs got fixed at the first opportunity, we would all love that. They could bug fix tomorrow for all I care. The issue I have, that others also have I'm sure, is the double standards when it comes to holidays in the US vs holidays for the majority of the EU server and then some.

When they stop delaying patches for US holidays, then maybe more people will agree with you here.

jaws343

InappropriateMount wrote: »

I mean - a lot of us on EU are tired of the seemingly double standards.
Official holiday in the US only? Maintenance moved regardless of any planned bug fixes.
Official holiday for pretty much of EU and lots of countries outside of it? Meh, who cares.


It was only recently they started to add UTC/GMT to posts in the forums after it was pointed out it was unfair to only use EDT and so many people were like 'who cares, just convert it'. It's very easy to be critical of the opinions of people here when you've never been affected by it. We just want a little bit of consideration.

Sure it would be nice if bugs got fixed at the first opportunity, we would all love that. They could bug fix tomorrow for all I care. The issue I have, that others also have I'm sure, is the double standards when it comes to holidays in the US vs holidays for the majority of the EU server and then some.

When they stop delaying patches for US holidays, then maybe more people will agree with you here.

Official US holidays are federal day offs, and require paying employees double pay to work those days. So, it is financially not an option. But also, it is a holiday for the employees.

European holidays are not that, so there is no business reason to move things.

InappropriateMount

There's this wonderful thing called courtesy and goodwill gestures.

Plus they did it last year.

ArchMikem

Since when is "Easter Monday" a thing. Didn't I read somewhere EU bank holidays were nothing more than them saying "yknow I want this day off" and suddenly it's a holiday? There's more to do in life than play this video game.

Kisakee

React wrote: »

karthrag_inak wrote: »

React wrote: »

This patch is supposedly fixing the NUMEROUS gamebreaking combat bugs for gamepads, which us PC players have dealt with for almost a month now. I'd much rather the maintenance come as soon as possible, rather than being forced to deal with a completely broken game for an even longer period of time.

Or, perhaps, you could play on the keyboard for a bit - one day - so that all the folks that have that day off can actually just play the game at all.

-khajiit shrugs-

Yeah, I'm just not buying the whole "Fixes should be further delayed so that I can play on my day off" argument. If it's just 24 hours, then surely you can just wait until the maintenance is done to play, right?

It it's on regular schedule it will be within the last six to seven hours before ticket reset so there's a good chance that you will miss out on those if they need to delay it unless you get up early in the morning to earn them. So no, we can't just play after.

ZOS_Kraken

Hello,

Please remember that while we may have a difference of opinion, we would all like the forums to remain a constructive place. Please keep our conversations civil and on topic.

Zos_Kraken

ApoAlaia

ArchMikem wrote: »

Since when is "Easter Monday" a thing.

In the UK since 1871, in other European countries unsure.

Either way, still no banner, I remain hopeful that they might show some consideration.

Hamish999

jaws343 wrote: »

InappropriateMount wrote: »

I mean - a lot of us on EU are tired of the seemingly double standards.
Official holiday in the US only? Maintenance moved regardless of any planned bug fixes.
Official holiday for pretty much of EU and lots of countries outside of it? Meh, who cares.


It was only recently they started to add UTC/GMT to posts in the forums after it was pointed out it was unfair to only use EDT and so many people were like 'who cares, just convert it'. It's very easy to be critical of the opinions of people here when you've never been affected by it. We just want a little bit of consideration.

Sure it would be nice if bugs got fixed at the first opportunity, we would all love that. They could bug fix tomorrow for all I care. The issue I have, that others also have I'm sure, is the double standards when it comes to holidays in the US vs holidays for the majority of the EU server and then some.

When they stop delaying patches for US holidays, then maybe more people will agree with you here.

Official US holidays are federal day offs, and require paying employees double pay to work those days. So, it is financially not an option. But also, it is a holiday for the employees.

European holidays are not that, so there is no business reason to move things.

I don't know about other European countries but Good Friday and Easter Monday are statutory holidays in the UK and require overtime payments etc if you work them.

Edit: A list of the official statutory public holidays in the UK https://www.gov.uk/bank-holidays

jaws343

Hamish999 wrote: »

jaws343 wrote: »

InappropriateMount wrote: »

I mean - a lot of us on EU are tired of the seemingly double standards.
Official holiday in the US only? Maintenance moved regardless of any planned bug fixes.
Official holiday for pretty much of EU and lots of countries outside of it? Meh, who cares.


It was only recently they started to add UTC/GMT to posts in the forums after it was pointed out it was unfair to only use EDT and so many people were like 'who cares, just convert it'. It's very easy to be critical of the opinions of people here when you've never been affected by it. We just want a little bit of consideration.

Sure it would be nice if bugs got fixed at the first opportunity, we would all love that. They could bug fix tomorrow for all I care. The issue I have, that others also have I'm sure, is the double standards when it comes to holidays in the US vs holidays for the majority of the EU server and then some.

When they stop delaying patches for US holidays, then maybe more people will agree with you here.

Official US holidays are federal day offs, and require paying employees double pay to work those days. So, it is financially not an option. But also, it is a holiday for the employees.

European holidays are not that, so there is no business reason to move things.

I don't know about other European countries but Good Friday and Easter Monday are statutory holidays in the UK and require overtime payments etc if you work them.

Edit: A list of the official statutory public holidays in the UK https://www.gov.uk/bank-holidays

Yeah, and that isn't the case in the US, where ZOS employees work.

ApoAlaia

jaws343 wrote: »

Hamish999 wrote: »

jaws343 wrote: »

InappropriateMount wrote: »

I mean - a lot of us on EU are tired of the seemingly double standards.
Official holiday in the US only? Maintenance moved regardless of any planned bug fixes.
Official holiday for pretty much of EU and lots of countries outside of it? Meh, who cares.


It was only recently they started to add UTC/GMT to posts in the forums after it was pointed out it was unfair to only use EDT and so many people were like 'who cares, just convert it'. It's very easy to be critical of the opinions of people here when you've never been affected by it. We just want a little bit of consideration.

Sure it would be nice if bugs got fixed at the first opportunity, we would all love that. They could bug fix tomorrow for all I care. The issue I have, that others also have I'm sure, is the double standards when it comes to holidays in the US vs holidays for the majority of the EU server and then some.

When they stop delaying patches for US holidays, then maybe more people will agree with you here.

Official US holidays are federal day offs, and require paying employees double pay to work those days. So, it is financially not an option. But also, it is a holiday for the employees.

European holidays are not that, so there is no business reason to move things.

I don't know about other European countries but Good Friday and Easter Monday are statutory holidays in the UK and require overtime payments etc if you work them.

Edit: A list of the official statutory public holidays in the UK https://www.gov.uk/bank-holidays

Yeah, and that isn't the case in the US, where ZOS employees work.

In my opinion scheduling a maintenance on the European server on a bank holiday that is observed in most of the target countries shows that those customers are not the priority.