I did something dumb. I recently changed my raffles in my guilds to once a month instead of once a week. I usually send my raffle prizes to an alt account so I do not get them mixed in with my stuff. I have done this for over 6 years, same process. When it was raffle time I would get on that account and return the mails. When I changed to once a month raffles, I went to go get my stuff on that alt account. Well not even thinking about it being a month, the mails were no longer there. I sent the mails on 12.13 and went to go get them on 1.17. The mails where not in the account I sent them to, or in the original account that sent them. I put in a ticket to see if I could get the mails sent to either one of the accounts. I have gotten the worst support ever for a ticket.
Edited by ZOS_Icy on January 20, 2023 6:52PM
Ticket Number 230117-004451
First I was told this, "The maximum amount of time a mail can remain in an inbox is 30 days for regular mail, and 3 days for COD mails. If it was sent to you from another player, it will be returned to the sender, but if it had already been returned from another player, or was from a guild store, it will simply empty and delete itself."
I said to support I had not gotten the items sent back after 30 days. I told them I checked both accounts.
I was then sent this, "We have confirmed that the mail is still sitting in the mailbox of the other mentioned Elder Scrolls Online account. The owner of the account the mail was sent to, is still able to grab it from the mailbox."
I went to go check and still no mails in either account.
Then sent this, "I have confirmed the findings that the alternate account that the mail was sent do does indeed currently have items waiting in their mailbox. However, in order to investigate your issue, I will need more information. If you are missing items, please check your Guild logs to see if you deposited them in your bank by accident."
I checked both accounts again, and still no mails. I sent screen shots of mail, with nothing in it.
Next response back, "Thank you for providing us with this information. As the sent items were not claimed from the mailbox within the 30 day time frame. If the items were not claimed before 30 day time frame they are permanently gone and the contents of the messages cannot be restored."
Now, I am being told the stuff just deletes itself after 30days. I know this is all my fault for not checking the mail in time. However the support for this is what bothers me. Please just take the time to read all the messages before responding. The amount of money I have dumped into this game, just give me a real answer and not some automated message. At least do not tell me conflicting statements. End of rant.