Response time ZOS regarding tickets

Lumberidge

Greetings,

How long does it usually take for the ZOS team to pick up a ticket? I have one open since Wednesday the 11th with the status ''Waiting for agent' and since the email said they will assume my ticket will be resolved if they do not hear from me within 4 days, I'm worried it will not be picked up.

I can imagine the ZOS team is very busy so I do not want to spam them with reminders or anything.

Thank you in advance for your answers.

ZOS_Bill

@Lumberidge

Thanks for your ticket number. We have sent you a forum PM regarding your ticket.

VaranisArano

Step 1: post your ticket # here so that the ZOS team members here can check on it.

As a general rule of thumb, if you got an email, it's a good idea to reply to it. Don't start multiple tickets since it moves you to the back of the queue.

Lumberidge

My ticket number is 230111-003544

ZOS_Kevin

Hi @Lumberidge, have you heard back from anyone on your ticket yet? If not, we can pass that info along now.

Lumberidge

Hi @ZOS_Kevin ,

Thank you for your reply.

Other than the PM Bill sent me i have not heard from anyone about the ticket.

ZOS_Kevin

Thanks for the follow up. We'll reach out to our customer service team with the ticket you mentioned above.

ZOS_Kevin

@Lumberidge We checked in with Customer Service. They have your ticket and it's in the correct place. They advised just to hang tight as they work through their queue of tickets to get to yours.

Lumberidge

@ZOS_Kevin could you send me a PM? If you are willing, i think/hope you can help me further.