Early Access Error

glocklan

So here's My dilemma:
So I bought the Imperial Physical Edition from EB Games Australia. The day I paid for it they gave me the early access and digital content code so they gave it to me and blah blah. So me thinking it was the 5 days code activated it and was eagerly awaiting the Early Access Launch Last night. But I couldn't play last night so I checked the billing history of my account and it said 3 days access. So I called EB and got a 5 day code and I cant activate it now because I have the three day one activated. Would it make any difference if I just took that code and put it on a new account? Because the support is really slow and not responding to my email apart from getting the account confirmation which I give but they never respond after that. Its really getting on my nerves.

glocklan

bump

glocklan

anyone?

ZOS_JasonI

Hey there, @glocklan. Do you mind providing us with your ticket number so we can look into the issue further? Thanks!

glocklan

Where can I find that? Because it wasn't an emailed one it was a phone call support but I never got a call just an email asking for confirmation of account details and it never went further @ZOS_JasonL

Quidel

i'v been having the same issue. got 5 day early access, everything is updated and had a ticket in and "being worked on" since 1-2 hours of the 5 day start. still can't log in. no error code just tells me The Elder Scrolls Online (NA). my ticket has been escalated 2 or 3 times and now my $80 extra 2 days is gone and never got to use it. Ticket number 140330-012572 @ZOS_JasonL

glocklan

I just created a new Account and activated my new code on that one

Quidel

I had the imperial digital download, i'm not going to fork over another $80 to make a new account that may or may not work.