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Never recieved an Access Code email - its been hours now...(solved)
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nfsug76✭in german forum i read that they change a o2.de email adress to gmx.net and the guy get the code and can play....0 -
I am having the issue. I have added the no reply email to my contact list. I have yet to receive the Access code.0
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Boromir60✭✭ZOS_JessicaFolsom wrote: »Not the early access code is my problem. it is the missing mail with the code to verify that my pc (with a new ip) is allowed to use the account.
Oh, the one-time code. Sorry for the misunderstanding. Could you temporarily turn off your computer's firewall and try sending the one-time code again. It's also possible that the email is being blocked by your email domain. Could you add noreply@mail.elderscrollsonline.com to your email's whitelist/contacts list?
I deactivated my firewall, added noreply@mail.elderscrollsonline.com to my contacts. It didn't help.
I also tried to contact the support for changing my mailaddress to gmail and I'm still waiting for the answer.![:\](https://forums.elderscrollsonline.com/resources/emoji/confused.png ":\")
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if you preordered form game stop your code should be on your preorder receipt , mine was I entered it week ago with no issuesscroyektum wrote: »So how do we fix the access code problem? I have the same issue and cant log in:( oh also got my game from gamestop
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nfsug76✭so the emailprovider is the problem. gmx and google mailadress gets all codes provided in minutes....0
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I'm having the same problem. My email is not receiving the code to make my computer 'trusted'.Edited by shadowdragon5thb14_ESO on March 30, 2014 3:40PMThe Harbinger of sweet rolls.0 -
I was not given an early access code form the store that I preorder my game from because I preordered it before the keys were given out. I did not know this until. Thursday night I to went to the store to get the code and they were not able to give me any answers, but directed me to call there corporate office which I promptly did. They told me that they were not given enough 5 day codes to give out and had therefor run out of the codes and asked that I contact Zeimax to possibly get what I had paid for. So I requested a phone call and received an email instead stating:
Helping you is our passion!
We will assume your issue has been resolved if we do not hear from you within 120 hours.
We look forward to working with you again should you need us!
Subject
I purchased the Imperial edition from my local Game Stop. This was before the co...
Response By Email (Alfonza) (03/28/2014 09:43 PM)
Hello
I know its frustrating, getting bounced around like this, it seems to be an emerging issue with game codes a few customer have recently received their codes.
Thank you for your continued interest and support!
Warm Regards,
Alfonza- Account specialist for the The Elder Scrolls Online
Customer By CSS Web (Gabriel Luchs) (03/28/2014 06:15 PM)
I purchased the Imperial edition from my local Game Stop. This was before the codes were given for the 5 day prepay. So I stopped by the store to find out how I could get the code. The manager there could not find out how I could get it and he referred me to there corporate office to see if I could get the 5 day code from them. I did that and they said that they were not given enough codes for the 5 day. I paid for the 5 day code, so I would like what I paid for.
Question Reference # 140328-003237
Date Created: 03/28/2014 06:15 PM
Date Last Updated: 03/28/2014 09:43 PM
Status: Waiting
I responded to this e-mail in the morning yesterday and still have yet to receive an answer.
1) I did not request an email I requested a phone call.
2) This does not help me as the fact that other people are getting there codes makes me feel worse that I do not have mine.
3) I paid for a product that had a promise of 5 days of early access and yet I do not have it.
I would like my 5 day access code or some other compensation, because this is unfair to me. I paid for something and I am not getting it.
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"I would like my 5 day access code or some other compensation, because this is unfair to me. I paid for something and I am not getting it."
Im with you !! i got my game from gamestop and they told me they ran outa 5 day codes !!0 -
Laplace✭✭✭EXACT same problem here. I bought Imperial Edition, still no access code email. I'm using Gmail. I already sent a ticket about this. Reference # 140330-024032.
I want what I paid for. I am missing game time that I was promised because of this nonsense.1 -
xSharok✭Same problem here. I've tried at least 20 times to get an access code waiting 10 minutes every time and still nothing. Anyone was finally able to get the one-time access code ?0
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i just got an email that said buy it now and get a 5day code ... I ALREADY BOUGHT 2 ACCOUNTS and STILL no code ..... i think we deserve an extra 30day game time !! i took off from work , friends , and family to play this and here i am nerd raging !!0
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Syn✭I preordered my physical Imperial edition on 2/4, no code.. I've called Best Buy twice about it. The last time they said they "ran out" and it will take 24 to 48 hours to send a new one. That cuts my 5 day early access (which I paid for) down to three... so now I resort to begging Zenimax to take pity on me.0
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frniners✭If you bought from Bethesda then go into your account and then click on Billing history and your code is on that page0
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This is the problem - people are buying the game on the ESO website, their bank accounts are being charged, they are receiving a confirmation email, however nothing is reflected in their billing history on their account, nor is "early access" listed on their account status.Edited by scottius_ESO on March 30, 2014 9:34PM3
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ZOS_JasonI✭✭✭✭Hey there, everyone. There seems to be some confusion as there are two separate issues being discussed in this thread. The original post of this thread is about users not receiving the OTP access codes via email, which are needed to play the game on an unrecognized computer. If you're experiencing this issue, be sure to open a ticket so that a member of our Support Team can better assist you.
If you're unable to log in during 5-day Early Access due to a login error, please be aware that we're currently investigating an issue causing a delay between a payment being made and the associated game account being activated. We'll provide an update as soon as we can. In the meantime, we ask that you open a help ticket. Thank you all for your patience.
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ok so admen are lost too, we the people have put in work orders , such as mineZOS_JasonL wrote: »Hey there, everyone. There seems to be some confusion as there are two separate issues being discussed in this thread. The original post of this thread is about users not receiving the OTP access codes via email, which are needed to play the game on an unrecognized computer. If you're experiencing this issue, be sure to open a ticket so that a member of our Support Team can better assist you.
If you're unable to log in during 5-day Early Access due to a login error, please be aware that we're currently investigating an issue causing a delay between a payment being made and the associated game account being activated. We'll provide an update as soon as we can. In the meantime, we ask that you open a help ticket. Thank you all for your patience.
Helping you is our passion!
We will assume your issue has been resolved if we do not hear from you within 120 hours.
We look forward to working with you again should you need us!
Subject
i pre ordered eso imp and normal edition and spoke with gamestop, they were able...
Response By Email (Trevor) (03/29/2014 10:37 PM)
Hello again!
Thank you for contacting The Elder Scrolls Online Team.
We would recommend that you go directly to the store from which the prepurchase was made and try to have them pull your access code from your preorder history. Again, as this prepurchase was made through a retailer, we will be unable to assist you with any issues relating to the code associated with that prepurchase.
Currently, the best way to keep an eye out for upcoming news about The Elder Scrolls Online is to watch our official page and social channels:
http://elderscrollsonline.com
https://www.facebook.com/ElderScrollsOnline
http://www.twitter.com/TESOnline
http://plus.google.com/+ElderScrollsOnline
Thank you for your continued interest and support!
Warm Regards,
The Elder Scrolls Online Team
Customer By CSS Email (John Meis) (03/29/2014 10:33 PM)
they said when i asked them for a code that it should have been printed but as my receipt shows it didn't , what more can they do ? we can not refund my money for the imp edition and re buy seeing how no one can do that since 1 mo ago it was stopped =(
On Saturday, March 29, 2014 8:53 PM, ESO English Support <ESO_Help@helpmail.elderscrollsonline.com> wrote:
Response By Email (Trevor) (03/29/2014 09:52 PM)
Greetings!
Thank you for contacting The Elder Scrolls Online Team.
We are very sorry to hear that you are having trouble with your preorder from Gamestop. However, as they are a stand-alone retailer, we would highly advise you to contact them and discuss this matter further with them. As you have made you pre-purchase at a retailer, we will be unable to provide you an early access code for that pre-purchase.
Currently, the best way to keep an eye out for upcoming news about The Elder Scrolls Online is to watch our official page and social channels:
http://elderscrollsonline.com
https://www.facebook.com/ElderScrollsOnline
http://www.twitter.com/TESOnline
http://plus.google.com/+ElderScrollsOnline
Thank you for your continued interest and support!
Warm Regards,
The Elder Scrolls Online Team
Customer By CSS Web (John Meis) (03/29/2014 07:40 PM)
i pre ordered eso imp and normal edition and spoke with gamestop, they were able to give me my 3 day code for the normal edition but not the imp edition due to the fact they stopped taking pre orders on it so if she canceled mine i wouldn't be able to reorder it to get my code , what can be done to fix this ? i have my receipts
Question Reference # 140329-003649
Date Created: 03/29/2014 07:40 PM
Date Last Updated: 03/29/2014 10:37 PM
Status: Waiting
Reply, Reply All or Forward | More
Me
To ESO English Support
Today at 12:47 PM
I spoke with Gamestop CS and they told me that ESO did not have enough codes for the imp pre order and that the codes were not generated from gamestop but from ESO so i needed to email you once again and ask that you give me my 5day code because i pre ordered the game , i got my 3 day code for my girl but not my 5day code , i see this as bad business . i have the receipt as prof of me pre ordering the 2 games so please just give me my code i will be more than happy to show my prof
What i am seeing is i spent a ton of time and cash on a game i CAN NOT PLAY !0 -
ZOS_JasonL wrote: »Hey there, everyone. There seems to be some confusion as there are two separate issues being discussed in this thread. The original post of this thread is about users not receiving the OTP access codes via email, which are needed to play the game on an unrecognized computer. If you're experiencing this issue, be sure to open a ticket so that a member of our Support Team can better assist you.
If you're unable to log in during 5-day Early Access due to a login error, please be aware that we're currently investigating an issue causing a delay between a payment being made and the associated game account being activated. We'll provide an update as soon as we can. In the meantime, we ask that you open a help ticket. Thank you all for your patience.
I never received an OTP access code via email, after 6 login attempts. That to me speaks more than an early access code. And yet, I get email spam from TESO to the account, and "badge" notifications from forums. Hmmm....
I have opened three tickets, and have not received any response over the several hours. I imagine help desk is swamped, and I do hope they are working here in the US and are not the 10 rupees on the dollar help desk agents in Bangalore.This does not bode well for further performance, I am not confident you can put out a stable product at this point if you can't manage simple two factor authentication protocols.3 -
So here it is a day later and NO reply ... i am thinking money back. This is bs . I lost a day of work for .... NOTHING but ESO BS.2
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so i asked my friend who got his 5 day pass to hold 3 toon names for me , he just told me 2 of them are taken. kinda kills the whole point of getting the 5 day pass so as to make sure people do not take the names i have used since EverQuest0
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I have three tickets open over the last 48 hours, the first to report that I didn't get a one time access code. Quick response from tech support was to send me a forum access. Second ticket to tell them that they didn't solve my problem. Third ticket today requested a phone reply that hasn't happened in 8 hours.0
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ducate✭I have three tickets open over the last 48 hours, the first to report that I didn't get a one time access code. Quick response from tech support was to send me a forum access. Second ticket to tell them that they didn't solve my problem. Third ticket today requested a phone reply that hasn't happened in 8 hours.
Same here...
Still waiting since 24 hours and 3 tickets + phone support ..nothing.
worst of all i m receiving emailfrom TESO for pre lunch + forum inscription ... lol
first time it happens to me...nice pre lunch.
Sounds like no one have this issue solved , right ?
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This continues to mock me on my account page:
I am giving them to close of business day today ( 6pm) to resolve my issue before I demand a full refund.
You copy that @ZOS_JasonL ?
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AnitIam✭I had the same issue. Log a consumer complaint with the Federal Trade Commission at https://www.consumer.ftc.gov/articles/0341-file-complaint-ftc
GameStop and ZOS did not make the terms clear and it needs investigation. So many of us have been ignored by both entities.1 -
Can't speak for Gamestop, but I will pursue that link. Thanks. Also, the fact that you can't call an 800 support number is complete horsesh**- they call you? When? in 120 hrs? By then Early access is over, they got your money, you got no playing time. I preordered Mar2nd. Wish I knew then what I know now.
Edited by iKandiman on March 31, 2014 10:59PM1
