Maintenance for the week of November 25:
• [COMPLETE] PC/Mac: NA and EU megaservers for maintenance – November 25, 4:00AM EST (9:00 UTC) - 7:00AM EST (12:00 UTC)
• Xbox: NA and EU megaservers for maintenance – November 27, 6:00AM EST (11:00 UTC) - 9:00AM EST (14:00 UTC)
• PlayStation®: NA and EU megaservers for maintenance – November 27, 6:00AM EST (11:00 UTC) - 9:00AM EST (14:00 UTC)

Unable to login - username or password incorrect or inactive - PC/EU

Roukoru
Roukoru
✭✭✭
Unable to login to PC/EU server after disconnected.
Error is "username or password incorrect or inactive".
Restart the client don't help.
Edited by ZOS_Bill on May 26, 2022 8:44PM
置之死地而后生 (In the land of death -- fight!)
  • Sheridan
    Sheridan
    ✭✭✭✭
    Same here. Well, glad to know it's not my personal problem of hacked account or something, then. I guess it has something to do with the ongoing account system maintenance.
  • nesmewno
    nesmewno
    ✭✭
    uff :#
    I have the same.
    Will have to wait for the end maintenance? :'(:'(
  • IndorilArwynLlethran
    Same. :/
  • Hargam
    Hargam
    ✭✭
    The same. :/
    I'm done for today then.
  • Youmee
    Youmee
    ✭✭✭
    Can not login on my both alt accounts
  • mocap
    mocap
    ✭✭✭✭✭
    I guess you are all from Russia? Something weird is happening with RU accounts. I hope it isn't... you know...
  • Sheridan
    Sheridan
    ✭✭✭✭
    mocap wrote: »
    I guess you are all from Russia? Something weird is happening with RU accounts. I hope it isn't... you know...

    Yeah, I have the same thought... :(
  • Sjestenka
    Sjestenka
    ✭✭✭
    Russian as well, having same error. Oh-kaaaay.. Gonna take a good long bath. Fingers crossed this crap is fixed by the time i'm back. Been looking forward to escaping reality the whole day -.- Hm, should i tell you about my 35 y.o. coworker who put a Z sticker on his locker today? And that he's closeted gay, and that his most trusted television tells him he should stay closeted? Nah, you probably wouldn't wanna know anyway.
  • Wyrd88
    Wyrd88
    ✭✭✭✭
    Got the same error, from that country as well.

    Was able to log in with VPN tho, so there's a workaround.
  • Youmee
    Youmee
    ✭✭✭
    Sjestenka wrote: »
    Russian as well, having same error. Oh-kaaaay.. Gonna take a good long bath. Fingers crossed this crap is fixed by the time i'm back. Been looking forward to escaping reality the whole day -.- Hm, should i tell you about my 35 y.o. coworker who put a Z sticker on his locker today? And that he's closeted gay, and that his most trusted television tells him he should stay closeted? Nah, you probably wouldn't wanna know anyway.

    You think we want to know? Here in the wonderful game about walking lizards and talking cats? No.

    I am Russian and my steam account works fine, non steam alts are having trouble. No worries, I guess account maintenance will fix that.
  • Van_Winkle
    Van_Winkle
    ✭✭✭✭
    Maintenance is over and still impossible to enter the game.
  • Sheridan
    Sheridan
    ✭✭✭✭
    Youmee wrote: »
    No worries, I guess account maintenance will fix that.
    Nope, I still have the same error...

  • yascuko001
    yascuko001
    Soul Shriven
    Same problem :'(
  • MIX555
    MIX555
    Soul Shriven
    Согласен , проблема массовая. Надеюсь нам озвучат что-нибудь по этому поводу.
  • Foto1
    Foto1
    ✭✭✭✭
    Same. :/
    PC/EU CP 1200+
    Artaxerks stamina dk khajiit
    Wayna Qhapaq magicka dk argonian
    Rorekur stamina sorc orc
    Maria de Medici magicka sorc breton
    Cordeilla stamina warden wood elf
    Quienn Gwendolen magicka warden high elf
    Nefertari stamina necro khajiit
    Boadicea Icenian magicka templar dark elf
    Clarice de Medici healer nb breton
  • Sheridan
    Sheridan
    ✭✭✭✭
    I've submitted a ticket.
  • LikiLoki
    LikiLoki
    ✭✭✭✭
    Ha/ If there was a situation that the revenue stream was reduced due to blocking transactions, then perhaps they decided to unload their old server a little at our expense :D
  • Sheridan
    Sheridan
    ✭✭✭✭
    LikiLoki wrote: »
    Ha/ If there was a situation that the revenue stream was reduced due to blocking transactions, then perhaps they decided to unload their old server a little at our expense :D

    Well, according to some reports, Steam users seem to be fine. I can still log in on site, and my account is displayed as "Active". So I guess it's not some deliberate action on Zenimax part...
  • LikiLoki
    LikiLoki
    ✭✭✭✭
    Sheridan wrote: »
    LikiLoki wrote: »
    Ha/ If there was a situation that the revenue stream was reduced due to blocking transactions, then perhaps they decided to unload their old server a little at our expense :D

    Well, according to some reports, Steam users seem to be fine. I can still log in on site, and my account is displayed as "Active". So I guess it's not some deliberate action on Zenimax part...

    Yes. I have an account linked to steam since it could be done, but I don't want to download it again. I'm using a vpn now :/
  • Azralar
    Azralar
    Soul Shriven
    Same problem but also with steam account.
    m1u8pt6nmuxj.png
  • Melilotta
    Melilotta
    ✭✭✭
    Same country, same problem.
  • Invitationotfound

    Same problem :#:#:#
  • MEZON
    MEZON
    Soul Shriven
    Wyrd88 wrote: »
    Got the same error, from that country as well.

    Was able to log in with VPN tho, so there's a workaround.
    LikiLoki wrote: »
    Sheridan wrote: »
    LikiLoki wrote: »
    Ha/ If there was a situation that the revenue stream was reduced due to blocking transactions, then perhaps they decided to unload their old server a little at our expense :D

    Well, according to some reports, Steam users seem to be fine. I can still log in on site, and my account is displayed as "Active". So I guess it's not some deliberate action on Zenimax part...

    Yes. I have an account linked to steam since it could be done, but I don't want to download it again. I'm using a vpn now :/

    Which VPN are you using? Is it secure and safe?
  • Youmee
    Youmee
    ✭✭✭
    LikiLoki wrote: »
    Ha/ If there was a situation that the revenue stream was reduced due to blocking transactions, then perhaps they decided to unload their old server a little at our expense :D

    I have also heard that free to play accounts can not login. I have no problems logging in on a steam acc with active ESO Plus
  • LikiLoki
    LikiLoki
    ✭✭✭✭
    MEZON wrote: »
    Wyrd88 wrote: »
    Got the same error, from that country as well.

    Was able to log in with VPN tho, so there's a workaround.
    LikiLoki wrote: »
    Sheridan wrote: »
    LikiLoki wrote: »
    Ha/ If there was a situation that the revenue stream was reduced due to blocking transactions, then perhaps they decided to unload their old server a little at our expense :D

    Well, according to some reports, Steam users seem to be fine. I can still log in on site, and my account is displayed as "Active". So I guess it's not some deliberate action on Zenimax part...

    Yes. I have an account linked to steam since it could be done, but I don't want to download it again. I'm using a vpn now :/

    Which VPN are you using? Is it secure and safe?

    https://windscribe.com I and many other people use it. He has a good reputation and a free limit of 10 gigabytes
  • Invitationotfound
    MEZON wrote: »
    Which VPN are you using? Is it secure and safe?

    Нет, это вообще не безопасно и не всегда стабильо. OpenVPN два раза упал пока доехал до Чайденхолла, но пинг вменяемый. That never happened under Trump.

  • LikiLoki
    LikiLoki
    ✭✭✭✭
    Youmee wrote: »
    LikiLoki wrote: »
    Ha/ If there was a situation that the revenue stream was reduced due to blocking transactions, then perhaps they decided to unload their old server a little at our expense :D

    I have also heard that free to play accounts can not login. I have no problems logging in on a steam acc with active ESO Plus

    I don't have a paid subscription, but my account history goes back 5 years. I suspect that the problem after maintenance is with those people who have the ability to launch the game in two ways. I can run both through steam and through the client. Until the last update of course
  • Roukoru
    Roukoru
    ✭✭✭
    well, ZOS fixed it.
    Thank you for disproving my speculation about reiteration of some kind of an iron curtain.
    p.s. however, vpn-only access some time ago looks a bit... suspicious
    置之死地而后生 (In the land of death -- fight!)
  • Melilotta
    Melilotta
    ✭✭✭
    I don't use steam. Had ESO+ until recently, not anymore. Can't log in (PC EU).

    Update: Fixed indeed. Thanks, ZOS!
    Edited by Melilotta on May 10, 2022 8:27PM
  • Torvard
    Torvard
    Soul Shriven
    Same problem.
This discussion has been closed.