Maintenance for the week of January 30:
• PC/Mac: No maintenance – January 30
• Xbox: NA and EU megaservers for maintenance – February 1, 6:00AM EST (11:00 UTC) - 9:00AM EST (14:00 UTC)
• PlayStation®: NA and EU megaservers for maintenance – February 1, 6:00AM EST (11:00 UTC) - 9:00AM EST (14:00 UTC)

Addressing Login Issues

ZOS_MattFiror
Just a quick note to give everyone an update on our ongoing server/login issues. Over the past few weeks, we’ve seen a large increase in the number of players logging into the PC EU server. This caused some congestion and the issues you saw on that server including long load screens and guild traders not updating, to name a few. Now that things are more stable, we are continuing to very closely monitor server performance, especially during peak play times on our North American and European PC servers.

We are taking this very seriously, especially as our player logins have increased substantially over the last two weeks - this increase is normal during this time of year as we go through our Anniversary event in the run up to the annual Chapter launch. Additionally, we have the Free Play Event starting today on all platforms. So, if needed, we will institute a login queue on servers that are experiencing particularly heavy load due to the combination of the Anniversary and Free Play events. Doing so will throttle the number of players loading in at one time to help avoid issues once in-game. We anticipate this to be primarily on the PC servers, and if needed, just during prime times for each.

Please note there is an issue occasionally affecting the login queue where it will show you have 1 second left but will never actually progress – simply log out and back in which will get you to character select.

We will keep you posted if we have to take additional action other than login queues as we get through the next couple of weeks. Thanks for your patience and for being part of this amazing community.
Matt Firor
Studio Director, ZeniMax Online Studios
Staff Post
  • NettleCarrier
    NettleCarrier
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    Thanks for the update, it would be nice to fix that 1 second queue bug though. Some days I can run into this three or four times in a row and it is beyond frustrating.
    GM of Gold Coast Corsairs - PCNA
  • TechMaybeHic
    TechMaybeHic
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    I'm assuming all these extra logins impact performance more than just login queues?

    I guess I'd add to that; what good can you do by monitoring it? Not exactly in good shape prime time as it is for many years before some increase of players.
    Edited by TechMaybeHic on April 13, 2022 7:58PM
  • Dukar_Duck
    Dukar_Duck
    Soul Shriven
    Thanks for the update! I hope the team can address the issues quickly!
  • helloelli
    helloelli
    Soul Shriven
    we’ve seen a large increase in the number of players logging into the PC EU server.

    yeah, all the na players logging in to eu when we couldnt log to na

    jokes aside, hope all goes smoothly!
    PC/NA | all DC PvX | SMoD guild lead
  • redspecter23
    redspecter23
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    It's nice to see an admission that the login queue will occasionally break and be infinite at 1 second.

    If you have the power to do so, please change the text on that queue message in game to read, "If this 1 second queue lasts longer than 10 seconds, please cancel and attempt to log in again."

    You have a pile of new potential customers trying out your game and the absolute first thing they might encounter is an infinite load screen with no indication that it's broken. In the interest of not angering brand new customers, update the message on that login in queue splash screen to mention the bug. Ideally, you could just fix the bug, but changing the text should be a VERY easy band aid solution that will help new paying customers access your game.

    This precisely! Same goes with the launcher issues, claiming it cannot download the patch manifest or requesting repair. New players don't know you can just exit and try again and then they fall into the trap of trying the repair and spending half their day trying to get in. Doubly worse if they also get the queue issue.

    I was considering adding that one as well. The false repair prompt wastes so much player time when you can usually just close the launcher and reopen it. Again, ideally it would be fixed, but simply turning it off and on again works here as well as with the infinite queue bug. Players don't know and throw away potentially hours of time on an unnecessary repair.
  • MageCatF4F
    MageCatF4F
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    Some of your new players may experience very poor in-game performance in the form of graphic stuttering, audio stutter and lag freezes, depending on their hardware specs. This can be somewhat ameliorated by manually adjusting Set MaxCoresToUse.4 "-1" to Set MaxCoresToUse.4 "2".

    Although it would be far better if you had your team fix whatever they broke in U33 that caused this issue.

    https://forums.elderscrollsonline.com/en/discussion/599878/fps-after-patch#latest
  • coletas
    coletas
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    Yeah, show the new people how do paying customers play PvP...
    ... In any other game
  • FeedbackOnly
    FeedbackOnly
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    What about the legit login queues? I got a 2 second queue today
  • kamimark
    kamimark
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    Please note there is an issue occasionally affecting the login queue where it will show you have 1 second left but will never actually progress – simply log out and back in which will get you to character select.

    Could you maybe fix that *before* allowing everyone in the world into the game? How is doing this now a good idea?
    Kitty Rainbow Dash. pick, pick, stab.
  • sarahthes
    sarahthes
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    Arunei wrote: »
    So tell me how having a Free Play event during some of the worst performance the game has experienced is a good idea. Many new players' first impressions of the game will be a laggy buggy mess, assuming they can even get passed the queue. How is that good? Wouldn't it be a better use of resources to get some of these things fixed first?

    Harrowstorm was worse than this...
  • Gythral
    Gythral
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    Seems like PC-EU is PC-ins not working again atm!
    307 (6:£:1561:126)
    Booted FRom Server...
    Edited by Gythral on April 14, 2022 1:55PM
    “Be as a tower, that, firmly set,
    Shakes not its top for any blast that blows!”
    Dante Alighieri, The Divine Comedy
  • neferpitou73
    neferpitou73
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    Parrot1986 wrote: »
    How can throttling players who can log in who have suffered with issues for weeks to accommodate a free to play event even be a sensible solution?

    For years we have heard “EU has the highest concurrent players” as an excuse for EU generally having the worst of the performance for PC but this never seems to get fixed and instead of fixing it you put on a new event which will further impact performance at the expense of existing paying customers.

    I’m amazed at how different this stance is to making PvP changes. You state there you don’t want to add new features or changes until you can get performance right but for the overall game you are happy to throw events like this on whilst you have such recent high impacting issues. But hey crowns are on sale so that makes it all good!

    I believe it when I see it that those PvP changes actually go into effect and that entire post wasn't just putting out fires from the "wahwahwah" controversy. I get the same feeling from this post.
    Edited by neferpitou73 on April 14, 2022 3:12PM
  • SammyKhajit
    SammyKhajit
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    Not a good way to treat your ESO+ customers.
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