The Costs of Performance (Using Performance as an Excuse for Feature Removal)

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  • Amottica
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    Jaraal wrote: »

    Over 1/5 of the Steam players have left since this hit the PTS, and the number gets larger every day. I guess it depends on your definition of "droves."

    https://steamcharts.com/app/306130



    I would suggest that looking at the 30 day moving average vs month to month and looking at this across the next few months will give a much better indication of what effect this may have had. Character-based achievements vs account side, to me, seems to be such a trial reason to leave a game, one of the best MMORPGs available today. If they did leave because of this change then it seems we will never see them here again as it seems this cannot be undone and we are discussing something for the heck of it.

    Case in point, go back a couple of years ago, before Covid. Steam charts show a drop in average and peak players for about three months. Then it picked back up where it left off. Changes made to ESO were not the issue. WoW released an update, players went and checked it out but quickly returned to ESO because this is a better game. I cannot recall if that was Azeroth or Shadowlands.

    Adding here.

    The post after this one I quoted suggested Zenimax could roll back the game to before this update. Of course, they can. I expect they have a backup to the live game for when they do major updates.

    However, that is extremely unlikely. People have been up in arms about change to this game at times and I have not seen anything that suggested Zenimax has ever rolled back the game as a result. Every day that passes makes it more of a certainty they will not roll back the game.
    Edited by Amottica on March 19, 2022 9:23PM
  • Jaraal
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    In the Global Reveal, "players want this" is the ONLY reason they gave for AwA. No where in the initial show did they mention Performance Improvement.
    Look at the date of the so called "Q&A" and then look at how many pages of the 94+ page PTS Feedback went for before they gave us the "Q&A". And if you read the PTS Thread, ( I assume you read the PTS thread) what the Q&A gave us was a 'generic PR response that didn't address our true concerns.
    Had this (performance improvement) been the real reason for destroying our re-playability, they would have had that as a main focus in the World Reveal. Remember how proud they were to remove deer and bugs from PvP?
    No, the idea of performance just feels too much like a after thought because of all the backlash from those who tested this mess on PTS.
    FYI, this DID reduce not just the enjoyment of playing but locked out re-playability of game. Welcome to Tamriel Once.

    Well, it's live now, still crickets from ZoS, and gee, look at the responses of just how great the performance improvements are going. Lol.
    Just my 2 drakes.
    Huzzah!

    And it's a double edged sword. They went from 'you guys have been asking for this for years, so we're doing it' to 'we did this mainly for performance reasons.' So they put all their chips on a reason that will forever haunt them if performance never actually gets better.

    So many things have been modified or cut out of the original game in the name of performance. But when the performance improvements never come, it only builds up resentment for the high price paid for what appears to be for nothing.


    Kesstryl wrote: »
    New World has problems worse than ESO. FF14 has way more players than ESO, I wonder how they handle their achievements?

    The difference is that they didn't change their basic game functions and negate millions of hours of work by the players halfway through, like ESO has done.




    Edited by Jaraal on March 19, 2022 9:53PM
  • Gaeliannas
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    I think the players and ZOS may have very different definitions of what "performance" means. Most players would equate performance to meaning the game runs smoother, less lag, more responsive, and an overall improved game experience. While I have no idea if they do or not, ZOS may define it as being able to add more content without having to invest in more hardware, which means just keeping the status quo expenditure & game experience wise, while continuing with the yearly releases of chapters, DLC's, etc. So focusing on performance, may not actually mean a better game experience to the player, just the same experience.

    I only wonder about this, because hardware investment is by far the easiest and most effective way to add performance across the board to any application/game/whatever. It is costly though, especially if regular replacements and upgrades haven't been happening at regular intervals all along. If that is the case, it would probably be in the $2-4m range (maybe even more) to implement all at once now. Which would be a pretty tough pill to swallow and why they keep trying to code/design their way out of this hole.

    Anyhow, as much as they talk about improving performance, I can not recall them ever saying anything about improving their infrastructure to address performance issues. Which I would assume they would be doing, if they had ever done so.

    Edited by Gaeliannas on March 19, 2022 10:19PM
  • dzugarueb17_ESO
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    Amottica wrote: »
    Character-based achievements vs account side, to me, seems to be such a trial reason to leave a game, one of the best MMORPGs available today.

    Unability to replay the game from scratch is a trivial reason to you? This has been said a million times already - a vast number of people consider the game an almost single player game because there is no other TES game for more than 10 years and no other TES game even on the horizon. Now its the first TES game where new game button is broken in a hard way. Does it have something to do with achievements at all?

  • wenchmore420b14_ESO
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    Gaeliannas wrote: »
    I think the players and ZOS may have very different definitions of what "performance" means. Most players would equate performance to meaning the game runs smoother, less lag, more responsive, and an overall improved game experience. While I have no idea if they do or not, ZOS may define it as being able to add more content without having to invest in more hardware, which means just keeping the status quo expenditure & game experience wise, while continuing with the yearly releases of chapters, DLC's, etc. So focusing on performance, may not actually mean a better game experience to the player, just the same experience.

    I only wonder about this, because hardware investment is by far the easiest and most effective way to add performance across the board to any application/game/whatever. It is costly though, especially if regular replacements and upgrades haven't been happening at regular intervals all along. If that is the case, it would probably be in the $2-4m range (maybe even more) to implement all at once now. Which would be a pretty tough pill to swallow and why they keep trying to code/design their way out of this hole.

    Anyhow, as much as they talk about improving performance, I can not recall them ever saying anything about improving their infrastructure to address performance issues. Which I would assume they would be doing, if they had ever done so.

    Very insightful! Definingly food for thought. Very well written.
    But as far as not wanting to spend money on new hardware or not being able to spend that much, in 2016 (?) they had a contest with grand prize of $1 million dollars. They had another contest to send the winner and a friend on a exotic vacation.
    They bought a commercial spot during the Super Bowl to push the Morrowind Chapter. And we know how expensive Super Bowl ads are. They have the capital.

    No, the "cost" of this performance is our characters history and re-playability.

    Edited by wenchmore420b14_ESO on March 20, 2022 12:00AM
    Drakon Koryn~Oryndill, Rogue~Mage,- CP ~Doesn't matter any more
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  • Amottica
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    Unability to replay the game from scratch is a trivial reason to you?

    I have not experienced a real issue with my new character. The ones I have read about, some seem to be something that will be fixed and the others are not that important to me.

    So yes based on my actual experience so far I have not experienced an inability to play this new character.
  • Jaraal
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    Gaeliannas wrote: »
    Anyhow, as much as they talk about improving performance, I can not recall them ever saying anything about improving their infrastructure to address performance issues. Which I would assume they would be doing, if they had ever done so.

    They stated in 2020 that they were getting new servers, but that we shouldn't expect to see any performance improvements from the hardware change.

    Then we got this at the end of 2021:
    The ESO EU and NA Datacenter hardware refresh is ongoing, but our timelines have been greatly extended by the global shortage of computer hardware. To give you all an idea of the impact, some key hardware devices are delayed by one year, most are delayed by 3-5 months. We had intended to have this process complete this year, but it has taken us far longer than we thought it would. This is as frustrating for us as it is for you, trust me – but progress is being made and we will get there.

    https://www.elderscrollsonline.com/en-us/news/post/61335

    What I find interesting about that is that Mr Firor went on to say this:
    The thing we are most proud of over the course of 2021—and 2020—is that we have given you all a safe virtual place to get away from the realities of the outside world, even if only for an hour or two. So many of you have played ESO (including many millions for the first time over the last two years) and have found solace and peace in Tamriel when events on Earth became overwhelming. The ultimate goal of any game like ESO is to make the virtual environment an alternative to daily life in the real world, even if only for a little while. In this, ESO excels, and we are very proud of what we have achieved.

    .... and then in 2022 they have abruptly ripped away some of that "solace and peace" that we found in exploring Tamriel anew with our alternate characters. It was all for naught... and it hurts. And yet they insist on maintaining silence about our loss, ignoring pages and pages of impassioned pleas for restoration, and instead give us canned responses about being "performant" and needing to get this new content out to sell us on schedule.

    Not even a simple "We're sorry."



    Edited by Jaraal on March 20, 2022 12:01AM
  • Gaeliannas
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    Jaraal wrote: »

    They stated in 2020 that they were getting new servers, but that we shouldn't expect to see any performance improvements from the hardware change.

    I actually found that statement to be rather confusing when they made it, because if they performed a 1 to 1 replacement of servers & storage bought in 2012 with servers & storage in 2020 or 2021, it would be virtually impossible to not see a vast performance increase due to improved CPU's, faster memory and better bus architectures, not to mention you can pretty much buy flash storage arrays for the price high end spinning disks cost 10 years ago. So I basically took it to mean they would be buying less hardware than they did in 2012, in order to maintain the current level of performance, and save a serious amount of investment in hardware.
  • Jaraal
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    Gaeliannas wrote: »

    I actually found that statement to be rather confusing when they made it, because if they performed a 1 to 1 replacement of servers & storage bought in 2012 with servers & storage in 2020 or 2021, it would be virtually impossible to not see a vast performance increase due to improved CPU's, faster memory and better bus architectures, not to mention you can pretty much buy flash storage arrays for the price high end spinning disks cost 10 years ago. So I basically took it to mean they would be buying less hardware than they did in 2012, in order to maintain the current level of performance, and save a serious amount of investment in hardware.

    It's possible that the data bottleneck is in the transmission system, rather than the computation system. I know they run all their data through Akamai anti-DDoS servers, and we don't have the details on what kind of limits are inherent with that.
  • dzugarueb17_ESO
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    Amottica wrote: »

    I have not experienced a real issue with my new character. The ones I have read about, some seem to be something that will be fixed and the others are not that important to me.

    So yes based on my actual experience so far I have not experienced an inability to play this new character.

    Many of those cant and wont be fixed, and that's obvious - because the data was irreversibly deleted. Moreover, ZOS didn't even acknowledged anything of those as a bug, despite thousands of angry posts already! Thats what the thread is about - the direction they're taking. Not important to you, you personally haven't noticed anything wrong (first they came for the roleplayers, and I did not speak out, right?), and a successful MMO can't be possibly run into the ground, right?

  • _adhyffbjjjf12
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    Many of those cant and wont be fixed, and that's obvious - because the data was irreversibly deleted. Moreover, ZOS didn't even acknowledged anything of those as a bug, despite thousands of angry posts already! Thats what the thread is about - the direction they're taking. Not important to you, you personally haven't noticed anything wrong (first they came for the roleplayers, and I did not speak out, right?), and a successful MMO can't be possibly run into the ground, right?

    The OPs post boils down to ZOS should fix their code and hire extra resources so there is no opportunity cost in terms of reduced features, which would be good practice if they are long term planners. I suspect however managers rather than tech leads have too much control.
    Its not cheap though, this is the state of the game:

    - WVW - Broken and not remotely fit for purpose. Requires an acknowledged (finally) major rewrite of the core code. Huge cost, probably equivalent to a 2- 5 of expansions worth of dev resource.
    - BG, Impacted by performance issues and animation cancelling and build issues. Unattractive to new players, dead population. Significant redesign required.
    - Housing - broken. ZOS cynically market large housing even though they had to put a hard limit on the amount of furniture because the engine cannot cope. Assume big build to instance housing sections or change core engine.
    - Dungeons and raids. Buggy, performance issues. Almost certainly should be considered in core engine redesign.

    The only thing that actually works in ESO is open world PVE in general and gfx, which is good. The above represents years of work that will likely be watered down based on past record.
    Edited by _adhyffbjjjf12 on March 20, 2022 11:44AM
  • Viem
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    Jaraal wrote: »

    They stated in 2020 that they were getting new servers, but that we shouldn't expect to see any performance improvements from the hardware change.

    Then we got this at the end of 2021:

    https://www.elderscrollsonline.com/en-us/news/post/61335

    What I find interesting about that is that Mr Firor went on to say this:

    .... and then in 2022 they have abruptly ripped away some of that "solace and peace" that we found in exploring Tamriel anew with our alternate characters. It was all for naught... and it hurts. And yet they insist on maintaining silence about our loss, ignoring pages and pages of impassioned pleas for restoration, and instead give us canned responses about being "performant" and needing to get this new content out to sell us on schedule.

    Not even a simple "We're sorry."



    Mate you are simply amazing and thank you for trying to keep hope alive for #cancelESOAwA.
  • matterandstuff
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    Just pointing out that the Steam average player count for the last thirty days has now crashed to the lowest level since December 2019. The significance of that (beyond it being a long time ago and pre-pandemic) is that it's the month after the Undaunted event had to be cancelled within hours because it broke the servers, after possibly the worst six months performance-wise in the history of the game, with the dungeon finder barely usable for long periods of time and having to be drastically reworked. December 2019 is what the player numbers looked like after months of such severe performance woes that anything now still pales by comparison; the game lost more than a third of its player base in the second half of that year.

    That after ESO's pandemic boom and a couple of pretty successful years since, they're now back down at those numbers does not sound like a game in a healthy state.
  • Stamicka
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    Just pointing out that the Steam average player count for the last thirty days has now crashed to the lowest level since December 2019. The significance of that (beyond it being a long time ago and pre-pandemic) is that it's the month after the Undaunted event had to be cancelled within hours because it broke the servers, after possibly the worst six months performance-wise in the history of the game, with the dungeon finder barely usable for long periods of time and having to be drastically reworked. December 2019 is what the player numbers looked like after months of such severe performance woes that anything now still pales by comparison; the game lost more than a third of its player base in the second half of that year.

    That after ESO's pandemic boom and a couple of pretty successful years since, they're now back down at those numbers does not sound like a game in a healthy state.

    The overall ESO population will probably be fine. Unfortunately for endgame whether PVE or PvP, the game is incredibly dead.
    PC NA and Xbox NA
  • Eira_Rosynhwyr
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    Stamicka wrote: »
    Blocking and Barswapping
    During the “year of performance” ZOS changed the way block and barswapping worked. It is significantly slower than it once was and it is very noticeable for endgame players. I have seen PVE tanks as well as PvPers complain about the clunkiness of block and barswap. This clunkiness only started occurring after the “performance improving” changes were made to these features.
    One of the most aggravating things for me in this game (save for recently issues) is bar swapping. I'll bar swap... or at least think I did. In reality I'm mashing the wrong buttons, wasting resources, and doing nothing useful. Depending on circumstances, I may not even realize it for a few seconds. What's more, even when it does work, it's still a lost GCD.
  • Extinct_Solo_Player
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    Amottica wrote: »

    Who do you suggest deals with the changes to the game if not us? There is no other party.

    From what I understand it merely changed so the server was the central control, instead of our client telling us we had held up the block but it was not actually doing so yet. Some person named Gilian posted a video demonstrating this.

    Just going off what I have seen. Not an expert.

    Yep they moved them to server side and also added other things like skill checks when targeting a player around corners and such to the server. A very short-sighted change in the name of "performance" when the servers are clearly one of the main issues in relation to lag. They should just revert the changes from Q1 2020 back to client side and it will reduce the delay by a noticeable amount.
    Edited by Extinct_Solo_Player on March 22, 2022 10:54AM
  • ADarklore
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    Just pointing out that the Steam average player count for the last thirty days has now crashed to the lowest level since December 2019. The significance of that (beyond it being a long time ago and pre-pandemic) is that it's the month after the Undaunted event had to be cancelled within hours because it broke the servers, after possibly the worst six months performance-wise in the history of the game, with the dungeon finder barely usable for long periods of time and having to be drastically reworked. December 2019 is what the player numbers looked like after months of such severe performance woes that anything now still pales by comparison; the game lost more than a third of its player base in the second half of that year.

    That after ESO's pandemic boom and a couple of pretty successful years since, they're now back down at those numbers does not sound like a game in a healthy state.

    You just answered yourself. Because of restrictions being lifted, people are able to GO OUT and do other things now besides being lock inside the house. I'm sure many people were ONLY playing ESO because there was little else TO DO... just because we're losing them as a player doesn't mean the game has gotten worse or that it had somehow improved during the pandemic, if anything it got WORSE during the pandemic but again, people kept playing because they couldn't go out and do anything else. I'm honestly not surprised to see the numbers going down as places open up again and are starting to get back to having life off the computer. I just wish ZOS would get their people back to the office so they could start working together as an in-person team to figure this stuff out instead of continuing to try to do everything remotely... which clearly IS NOT WORKING.
    CP: 1965 ** ESO+ Gold Road ** ~~ Stamina Arcanist ~~ Magicka Warden ~~ Magicka Templar ~~ ***** Strictly a solo PvE quester *****
  • Jaraal
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    Just pointing out that the Steam average player count for the last thirty days has now crashed to the lowest level since December 2019. The significance of that (beyond it being a long time ago and pre-pandemic) is that it's the month after the Undaunted event had to be cancelled within hours because it broke the servers, after possibly the worst six months performance-wise in the history of the game, with the dungeon finder barely usable for long periods of time and having to be drastically reworked. December 2019 is what the player numbers looked like after months of such severe performance woes that anything now still pales by comparison; the game lost more than a third of its player base in the second half of that year.

    That after ESO's pandemic boom and a couple of pretty successful years since, they're now back down at those numbers does not sound like a game in a healthy state.

    As of today, it's the biggest 30 day percentage drop since February of 2016, and still dropping.

    It speaks for itself.
  • RisenEclipse
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    Jaraal wrote: »

    As of today, it's the biggest 30 day percentage drop since February of 2016, and still dropping.

    It speaks for itself.

    The numbers also show that the average amount of players playing via steam is 13,807.7. The last time it was like this was December of 2019.

    The peak amount of players is currently at 26,541. The last time it was this low was technically December of 2021, but also March of 2020.

    March 2020 was when the pandemic was really only just starting and December 2019 was still pre pandemic. The numbers only say that the game is only going back to pre pandemic numbers now that everyone is going home. So of course the population gain is going to be a large negative percentage.

    I'm not saying people HAVEN'T left the game and stopped playing because of the issues going on. But the numbers certainly do not indicate that yet, and should not be used as an argument yet for people leaving in droves because of game issues. Besides those are just Steam numbers. They are only a mild idea on how the actual game pop is going. So all in all, wait until we have more certain results of people leaving angry vs leaving due to pandemic restrictions lifting.
    Edited by RisenEclipse on March 22, 2022 5:47PM
  • DarrowLykos
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    Servers = Spit and duct tape = more money coming in, less money going out. (Common problem in a lot of businesses)

    Business first, game second.
  • RisenEclipse
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    Servers = Spit and duct tape = more money coming in, less money going out. (Common problem in a lot of businesses)

    Business first, game second.

    Which usually ends up backfiring completely. You know... when the problem needing the "spit and duck tape" solution becomes worse and worse. So rather then paying the maybe highish cost now to repair it when it needs to, you just keep adding that duct tape on. Until later down the road it becomes so bad that you're looking at a massive repair or replace job, which wouldn't have had to happened at all if you just did a proper fix in the beginning.

    This isn't a ZOS exclusive thing. This is a corporation thing. Because not wanting to spend a bit of money now, only to have to spend ten times that much later, is SO much more smart...
    Edited by RisenEclipse on March 22, 2022 6:19PM
  • matterandstuff
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    The numbers also show that the average amount of players playing via steam is 13,807.7. The last time it was like this was December of 2019.

    The peak amount of players is currently at 26,541. The last time it was this low was technically December of 2021, but also March of 2020.

    March 2020 was when the pandemic was really only just starting and December 2019 was still pre pandemic. The numbers only say that the game is only going back to pre pandemic numbers now that everyone is going home. So of course the population gain is going to be a large negative percentage.

    I'm not saying people HAVEN'T left the game and stopped playing because of the issues going on. But the numbers certainly do not indicate that yet, and should not be used as an argument yet for people leaving in droves because of game issues. Besides those are just Steam numbers. They are only a mild idea on how the actual game pop is going. So all in all, wait until we have more certain results of people leaving angry vs leaving due to pandemic restrictions lifting.

    Those weren't even numbers when ESO was doing well pre-pandemic, though. The second half of 2019 was possibly the performance nadir of ESO for all-time (the dungeon finder was nonfunctional for a lot of it and had to be rewritten from scratch), the game bled a third of its player base, and the Undaunted event of November 2019 was a such a disaster it had to be cancelled after only hours because it completely broke the servers (and this was completely predicted). They didn't just lose the pandemic boost, they went back down to the numbers they had before the previous boom in 2019.
  • MasterSpatula
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    Which usually ends up backfiring completely. You know... when the problem needing the "spit and duck tape" solution becomes worse and worse. So rather then paying the maybe highish cost now to repair it when it needs to, you just keep adding that duct tape on. Until later down the road it becomes so bad that you're looking at a massive repair or replace job, which wouldn't have had to happened at all if you just did a proper fix in the beginning.

    This isn't a ZOS exclusive thing. This is a corporation thing. Because not wanting to spend a bit of money now, only to have to spend ten times that much later, is SO much more smart...

    OT a bit, but this is why I always say, "Cheap and frugal aren't the same thing; they're opposites."
    "A probable impossibility is preferable to an improbable possibility." - Aristotle
  • Gaeliannas
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    Which usually ends up backfiring completely. You know... when the problem needing the "spit and duck tape" solution becomes worse and worse. So rather then paying the maybe highish cost now to repair it when it needs to, you just keep adding that duct tape on. Until later down the road it becomes so bad that you're looking at a massive repair or replace job, which wouldn't have had to happened at all if you just did a proper fix in the beginning.

    This isn't a ZOS exclusive thing. This is a corporation thing. Because not wanting to spend a bit of money now, only to have to spend ten times that much later, is SO much more smart...

    It is quite sad how often that happens. Many people on the business side also never seem to get how it works though and many have this naïve thought about how computers become cheaper over time... so the longer you wait to buy them the cheaper it should be right? Nope, wrong.
    Edited by Gaeliannas on March 22, 2022 11:00PM
  • Tandor
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    Lumsdenml wrote: »

    I don't think this was the sole reason it was done. I think a lot of people (despite what the vocal minority on the forums say) asked for this, and they just mentioned that one of the side benefits is that it would help with performance. I'd say we are too early in to say if that is true or not, but I don't think performance was the driving reason for this.

    There is leterally an entire thread entitled "ESO PvP Update – January 2022" where they tell you they are working on a solution to this issue.

    There's a difference between asking for account-wide achievements and being happy with the way in which it was implemented. That is very clear from the discussions both on this forum and on the PTS forum. Many of those who want account-wide achievements don't want to lose individual character progression tracking, and when polls and other threads have asked about account-wide achievements it turned out that most contributors on both sides of the argument were happy with the compromise of having character-based achievements with an account-wide achievement summary.
  • TPishek
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    Jaraal wrote: »

    As of today, it's the biggest 30 day percentage drop since February of 2016, and still dropping.

    It speaks for itself.

    I would guess that the drop had more to do with the fact people couldn't stay connected or log in at all, rather than something a majority of people probably don't even notice.
  • Gaeliannas
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    TPishek wrote: »

    I would guess that the drop had more to do with the fact people couldn't stay connected or log in at all, rather than something a majority of people probably don't even notice.

    A majority didn't notice? Pretty sure everyone in my entire guild noticed the horrendous performance and bugs, if they were able to log in. Our Discord has been blowing up about it for the past week... everyone noticed.
  • TPishek
    TPishek
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    Gaeliannas wrote: »

    A majority didn't notice? Pretty sure everyone in my entire guild noticed the horrendous performance and bugs, if they were able to log in. Our Discord has been blowing up about it for the past week... everyone noticed.

    I meant achievements being merged, not the performance.
  • Jaraal
    Jaraal
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    TPishek wrote: »

    I would guess that the drop had more to do with the fact people couldn't stay connected or log in at all, rather than something a majority of people probably don't even notice.

    It started when people found out that their alts' achievements would be wiped out and that quests, NPC ambient dialogue, and maps would become dysfunctional. If you look back at the PTS AWA feedback thread when it first started, many people said that they would be cancelling their subs, had gotten refunds for High Isle pre-orders, and some said they had already stopped playing because of the disregard for eight previous years of hard work. Some also stated that it was no longer worth paying full price for a game one could only play through once completely.

    As far as not being able to log in: the numbers continue to drop on a daily basis, even after the disclosure and repair of failing hardware. Coincidentally, the numbers for Lost Ark and Elden Ring are both going down as well, so one would think that people who played those games and lost interest would be coming back to ESO.... but it hasn't happened.


    Edited by Jaraal on March 26, 2022 8:53AM
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