Before raising a support ticket, wanted to see if anyone might have insight into an issue that my wife is having with her game.
Edited by ZOS_Bill on March 10, 2022 9:58PM
At the character select screen, all of her characters show different amounts of Champion Points, all of them incorrect. For example, she should be a 2084, but the character select screen is showing anywhere from between 2054 and 2057. No matter what character she signs in with, it then shows as 2054 and all Champion Points are no longer assigned. Then, if she were to start crafting, for example, when she turns in her first quest, you will see the CP bar at the bottom of the right start cycling up from 2054 to 2084, stopping partway through (where her actual level should be). Even then, the character screen will only show her at 2054. This behavior is the same on two different XB Series X consoles for her.
What we have tried:
1. Cleared the local game data.
2. Soft restart on the console.
3. Hard restart on the console.
4. Uninstalled and reinstall the game, in its entirety.
It is worth mentioning that this started on Monday, the 28th of February. While it doesn't coincide with any updates, the behavior is the same on multiple consoles, so it does not appear to be specific to any single console, i.e. the steps above having not done anything to improve/change the current situation.
Has anyone seen anything like this before? Based on behavior, I am assuming that this is a database-related issue, and will likely need to get support involved.