List of deleted toons gone says support...

GoldenBanjo

hello, i deleted a toon on 1/7/2021...support trying to help me restore it says they cant find the toon in list of deleted characters or that the character existed at all.
so is it possible that support didnt see any character becuase i changed my old email and user id to a new ones before the deletion happened? thus changing what list they saw? cause i find it odd they cant find any data.

Eedat

I'm gonna be honest here, this sounds super sketchy. All the account info was changed right before you deleted a toon?

GoldenBanjo

yes. i changed it to update it cause im paranoid...then a week later i deleted toon cause i have issues.

GoldenBanjo

Eedat wrote: »

I'm gonna be honest here, this sounds super sketchy. All the account info was changed right before you deleted a toon?

not sure what you mean.

Danikat

GoldenBanjo wrote: »

hello, i deleted a toon on 1/7/2021...support trying to help me restore it says they cant find the toon in list of deleted characters or that the character existed at all.
so is it possible that support didnt see any character becuase i changed my old email and user id to a new ones before the deletion happened? thus changing what list they saw? cause i find it odd they cant find any data.

Have you told Support that happened?

Everyone on this forum is a player like you, we can guess at what happened and how it might affect your request but we don't know for sure. Since you're already talking to Support the best way to find out if this might be an issue is to update your ticket with this new information and let them tell you.

BisDasBlutGefriert

Danikat wrote: »

Have you told Support that happened?

Everyone on this forum is a player like you, we can guess at what happened and how it might affect your request but we don't know for sure. Since you're already talking to Support the best way to find out if this might be an issue is to update your ticket with this new information and let them tell you.

Exactly! Might also be helpful to move this post over to support category, explain what happened, and put your ticket number on it too. They've been pretty awesome lately at getting back to people who put their ticket up.

Although, it is 730pm, you might not get a response till tomorrow. Never hurts to try though!

Good luck 😁👍🏻

Ratzkifal

If you deleted a toon, then created a new one, it's possible that the data from your old character was overwritten by the new one.

stefan.gustavsonb16_ESO

Ratzkifal wrote: »

If you deleted a toon, then created a new one, it's possible that the data from your old character was overwritten by the new one.

No. This is not how databases work. Not at all. There are change logs, and backups. And I am not assuming that they use a database for the game data -- there is simply no other way to create a data repository of the size and complexity that an MMO represents without using a database, and they are explicitly calling it their "database backend".

The problem here is that they can't find it, because the search information provided by the OP was insufficient, and because support quite understandably did not spend time on doing detective work when their first search turned up blank.

InaMoonlight

I've gotten told once that a toon couldn't be un-deleted because of a mix of two things. 1. The char had been deleted too long (about a year). 2. I had deleted too many chars in between which pretty much ended pushing it off the list.

That has a very big chance of being what happened, but do mention that you changed account id in the meanwhile, it also has a big chance of mattering - also be 100% sure its same server/platform ^-^

zaria

stefan.gustavsonb16_ESO wrote: »

Ratzkifal wrote: »

If you deleted a toon, then created a new one, it's possible that the data from your old character was overwritten by the new one.

No. This is not how databases work. Not at all. There are change logs, and backups. And I am not assuming that they use a database for the game data -- there is simply no other way to create a data repository of the size and complexity that an MMO represents without using a database, and they are explicitly calling it their "database backend".

The problem here is that they can't find it, because the search information provided by the OP was insufficient, and because support quite understandably did not spend time on doing detective work when their first search turned up blank.

There is no backup of individual characters and an character consist of an lots of rows: character, stats, inventory, achievements and so on.
However then you delete an character all who happens is that the status is set to deleted.
Now as InaMoonlight says, they will clear out this from time to time but not often.

ZOS_Bill

@GoldenBanjo

You can post your ticket number in the thread if you need any updates on your current ticket.