Not getting the access code

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konstan
konstan
Last night, for some reason, ESO decided that it does not recognize my computer and said it sent a one time access code.
No access code was received.
Opened a ticket. got the initial generic response about deleting spaces around the code (even though my ticket clearly stated that I was not getting the code)
I have gotten emails before, including previous one time access codes.

Ticket 201209-006302
FYI the 2 hour response turnaround time needs to be improved.
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