Not getting the "access code"... Anyone else?

konstan

Last night, for some reason, ESO decided that it does not recognize my computer and said it sent a one time access code.
I got no code.
Opened a ticket and 2 hours later for a generic blurb with the usual "delete the spaces" and "add noreply@xxx" to your accepted sender list.
What is the deal with the access codes? Why does their email not work all of a sudden?
I have gotten emails from them before, including previous one time access codes.
And the 24 hour thing, what's up with that?

konstan

If anyone from support is seeing this, ticket 201209-006302

ZOS_Adrikoth

Greetings @konstan

We can confirm that your ticket is still open and a member of our support team will reply as soon as possible.

Please be aware that updating your ticket multiple times will put it at the end of the line and delay the response time. With that in mind, we recommend only updating your ticket as necessary.

konstan

Still nothing?

Taleof2Cities

Not having an up-to-date e-mail address is the issue with the vast majority of players, @konstan.

Be sure to follow through with the Support ticket ... before assuming it's a ZOS issue.

konstan

Taleof2Cities wrote: »

Not having an up-to-date e-mail address is the issue with the vast majority of players, @konstan.

I get other communication from them at this email. I've gotten one time codes before. I use this email address every day and it is what is listed under my account profile.

What do you mean?

konstan

Going on 6 hours from the last update; 22 hours since the ticket was opened.
How is this acceptable?

konstan

10 hours since the last update, 25 hours since I opened the ticket.

konstan

What is the status of my ticket? Why is it taking so long? Over 24 hours for a simple login issue??

konstan

My ticket still says "waiting on agent" but "last updated" is now "35 minutes ago". I did not updated it. My last update is from yesterday. What is going on?

konstan

kadochka

I just tried switching from EU to NA (PC) to login and see my other characters again.. it prompted me for a code, and I haven't received anything. I tried waiting, refreshing, and relogging to force the code through. Nothing.
What just broke???
*insert "Let me in! LET ME IIINNN!" meme here*

Chess_Templar

Same here, "error 404" on Access Code email since 29th december... Its been one week and the customer support respond to me every 2 day... I'm waiting for the customer support to switch to another email (which is a very bad solution if you asked me : what if it happen again? How many new email will suffise?) for 3 day on this last request.

If I see this post : https://forums.elderscrollsonline.com/en/discussion/556214/no-access-code
There is low hope that even switching email would work and its their last solution to that problem...

I will kept this updated when I will have more news on my part.

Edit 6 jan: Even with a change of email address it didn't worked, I'm waiting for another 2 day to get more help from support...
Edit 7 jan: After 24h wait, the email address switch works! I recommand not trying to reconnect the day the email is switched, since it start a timer of 24h you will have to wait anyway... But not so fun fact, when I've told support it didn't work january the 6th, they just plainly deleted my ticket and I have no history left on my account to prove anything...

Chess_Templar

Taleof2Cities wrote: »

Not having an up-to-date e-mail address is the issue with the vast majority of players, @konstan.

Be sure to follow through with the Support ticket ... before assuming it's a ZOS issue.

Having the same issue, I'm also very curious at what is an up-to-date e-mail address? What differenciate the two and how can you setup your email address to be as up-to-date as possible @Taleof2Cities ?

Taleof2Cities

Chess_Templar wrote: »

Taleof2Cities wrote: »

Not having an up-to-date e-mail address is the issue with the vast majority of players, @konstan.

Be sure to follow through with the Support ticket ... before assuming it's a ZOS issue.

Having the same issue, I'm also very curious at what is an up-to-date e-mail address? What differenciate the two and how can you setup your email address to be as up-to-date as possible @Taleof2Cities ?

It simply means you making sure your current e-mail address is listed in your account info ... so access codes can be received promptly.

ZOS_Adrikoth

Hello @Roukoru

Please see this article for steps that may be able to help if you are not receiving your access code.

If the issue persists, then please submit a support ticket using the link in the article.