Update on Next Incremental Patch

ZOS_GinaBruno

Hi everyone,

We’d like to give you an update on our plans for the next incremental patch. We recognize the most recently published patch for PC and consoles did not fix all the active game crashes you’ve been experiencing since Update 28 was released, and we’ve been hard at work identifying these crashes and working on getting them fixed.

In an effort to get this patch out to everyone as quickly as possible, we are currently targeting December 7 for the next PC patch and December 9 for consoles. This patch will include fixes for some of the more prevalent game crashes - including those currently being experienced in dungeons and Trials - some console-specific crash fixes, refunds for missing skill points for PC players, and a few additional fixes. Note that we do still plan to start the Undaunted Event this Thursday, December 3.

All patches are currently in certification; in the event plans change, we’ll let you know as soon as we can. We appreciate your continued patience.

shalalaA7X

@ZOS_GinaBruno in addition to some of the the crashes is the housing permissions issue being fixed as well?

ZOS_GinaBruno

shalalaA7X wrote: »

@ZOS_GinaBruno in addition to some of the the crashes is the housing permissions issue being fixed as well?

Yes, that is included in the upcoming patch.

xclassgaming

ZOS_GinaBruno wrote: »

Hi everyone,

We’d like to give you an update on our plans for the next incremental patch. We recognize the most recently published patch for PC and consoles did not fix all the active game crashes you’ve been experiencing since Update 28 was released, and we’ve been hard at work identifying these crashes and working on getting them fixed.

In an effort to get this patch out to everyone as quickly as possible, we are currently targeting December 7 for the next PC patch and December 9 for consoles. This patch will include fixes for some of the more prevalent game crashes - including those currently being experienced in dungeons and Trials - some console-specific crash fixes, refunds for missing skill points for PC players, and a few additional fixes. Note that we do still plan to start the Undaunted Event this Thursday, December 3.

All patches are currently in certification; in the event plans change, we’ll let you know as soon as we can. We appreciate your continued patience.

Thank you for addressing this, unfortunately it seems alot of people do not realize we are in the middle of a pandemic where you are all working from home, which probably makes fixes and development much more of a challenge. So thank you.


Plus people, spamming "FIX IT" on every post and hurling abusive things towards the devs isn't going to help.

croakie

@ZOS_GinaBruno Thank you for the update. Hopefully this fixes the problems and I can play with my friends again.

Arunei

@ZOS_GinaBruno
While it's nice to see an update on this, why exactly are you still holding the Undaunted Event when there are going to be several days where a lot of people are going to be still having problems? Are you going to extend the event to make up for those days? Console players will have it even worse, since close to half the event for them will still be bugged and glitchy.

I don't understand why the event isn't just delayed until January, or another month without an event planned. Why not hold it after the patch, especially since there's every possibility whatever patch is released on the 7th won't actually fix everything it's expected to? It just seems like a better idea to delay it until after the patch, to make sure everything is working as it should. What will the plan be if problems like dungeons crashing still persist after the patch comes?

Edit to add that obviously when I say 'you' I don't mean Gina specifically, I'm talking about the devs. Just putting this out there since there's going to be at least one person otherwise going "you know Gina can't control that" or something.

cosplayerrain

@ZOS_GinaBruno what about the minor slayer that has to be reapplied each time someone dies in a trial? That’s a huge dps loss. Ppl have to reapply 3-6 pieces of gear. Is that being fixed?

Pyr0xyrecuprotite

It might be worth putting out an official list of which dungeons are still problematic, at the start of the Undaunted event, so people can avoid them (and also if the issue is specific to a platform or cross-platform).

Fang Lair (Caluurion) is one of them, and the lich boss (Garron the Returned) in Wayrest Sewers 2. I haven't been into any dungeons recently, so have not seen issues myself. I think one of the patches fixed the spider boss in Spindleclutch 1, but I don't know if the last boss of Banished Cells 2 is still buggy or not? etc.

A quick look at the bug reports part of the forums also lists:

• crashes in 7th arena of DSA
• disconnects in Cloudrest trial
• crashes to desktop at specific bosses in several vet trials (vKA, vSS, vHoF, vAS)
• Crypt of Hearts 1 at Dogas the Berserker boss
• disconnects during last boss fight of vet Scalecaller Peak (shield phase)
• Unhallowed Grave - lose all combat abilities during fight vs Voria the Heart-Thief
• some IC Sewer sweeper boss abilities also crash Xbox users. (Might or might not be related)

croakie

I have not had any problem in Banished Cells 1 or 2. The ones I've had a problem with are:

Wayrest 2 Litch Boss
Scalecaller final boss
Fang Lair Caluurion

ghost_bg_ESO

people wouldn't have spammed FIX IT if it wasn't released broken...

"This patch will include fixes for some of the more prevalent game crashes."

Nothing for queue/group finder...

whatever... it is still something.

Nattoki

@ZOS_GinaBruno
Is the new patch also going to include a fix for the minor brittle bug?

Odovacar

Welp, looks like I'll keep farming mats until after the 9th then (and I still blue screen). I do, however, take into consideration the challenges of working remote.

Lastly, I hope the team may consider extending the Undaunted Celebration as everyone will still encounter the same problems and more than likely even worst, imo.

Tommy_The_Gun

Thanks for the update.

I... I can solo that FG1 for the event (if that will be necessary) ... I just want my skill point back

Pearly

cosplayerrain wrote: »

@ZOS_GinaBruno what about the minor slayer that has to be reapplied each time someone dies in a trial? That’s a huge dps loss. Ppl have to reapply 3-6 pieces of gear. Is that being fixed?

That was in the patch notes for the last incremental.

Double_Jay

I got ESO+ for 3 months just before the update that broke the game this much. This to be able to continue joining my vAS+2 progression group and continue doing DLC dungeon content, for equipment/sticker book and just for fun. However due to these errors/bugs, our progression group is unable to run because we're not super experienced and trying to get better, but with 1-2 crashes on average with every pull (sometimes even 3 right at the start), and the broken animations and mechanics in this trial, it's impossible for us to enjoy doing this or make any sort of progress. It's also impossible to obtain certain monster sets at this time (Thurvokun, for instance).

Last hotfix that you rolled out sooner than planned, claimed to fix the crashes, but didn't actually... in fact we've noticed more crashes since, than we had before this hotfix.

This all together leads me to conclude:
I'm not able to reasonably access the content I'm paying for, some of the content I'm actually not able to access at all at this time.
Just the poor state of the game is making it no fun to play, at this point I only really log on to do dailies and things organised by my guild. Not even Cyrodiil is fun to play, because of how laggy it still is... not that I would have bought ESO+ to be able to play this.
I don't think me not being able to access certain content due to crashes, or me not wanting to play and make use of my subscription, is my fault in any way.

Am I going to get an extension of my subscription based on how long it took you from the point of breaking the game to the point of fixing the game? Or at least half of that time or something?? Any sort of reimbursement really...

I realise that you're all also dealing with difficulties because of the pandemic and maybe the game is really this difficult to fix, but you're supposed to have patches tested by professionals before you push them out, this isn't some indie game, only PTS does not count as properly testing...

I really hope you manage to redeem yourself somehow, because at this point I don't think I want to spend another penny on your game ever again, and I'm assuming you don't want people to feel that way. You have no idea how much I regret getting this last subscription and I really feel like you've done me, and everyone else playing this game, wrong. It's not just that you have one accidental bad patch, this isn't the first time. Even so: accidents can happen, and can be overlooked, but also just the lack of communication and lying that something is going to be fixed, which then doesn't happen, makes it even worse....

Sorry if this comes across as offensive or rude, but I was really invested in this game. I used to play PvP, but I've basically already been forced out of Cyrodiil and now PvE is broken too... It's just really frustrating and I'm trying to hold back, but I don't know if I succeeded enough in that.

Ingenon

@ZOS_GinaBruno
Thanks for the update!
Hopefully the Dec 9 console patch will fix the blue screens and freezes I am experiencing since Markarth release.

colossalvoids

Waiting for 4 people currently after they crashed in an instance, wonder if it will be an actual end to this or we can put the game aside for some months again.

AgaTheGreat

Oh great, I've just DCed like many other PS4 EU players.

vivisectvib16_ESO

xclassgaming wrote: »

ZOS_GinaBruno wrote: »

Hi everyone,

We’d like to give you an update on our plans for the next incremental patch. We recognize the most recently published patch for PC and consoles did not fix all the active game crashes you’ve been experiencing since Update 28 was released, and we’ve been hard at work identifying these crashes and working on getting them fixed.

In an effort to get this patch out to everyone as quickly as possible, we are currently targeting December 7 for the next PC patch and December 9 for consoles. This patch will include fixes for some of the more prevalent game crashes - including those currently being experienced in dungeons and Trials - some console-specific crash fixes, refunds for missing skill points for PC players, and a few additional fixes. Note that we do still plan to start the Undaunted Event this Thursday, December 3.

All patches are currently in certification; in the event plans change, we’ll let you know as soon as we can. We appreciate your continued patience.

Thank you for addressing this, unfortunately it seems alot of people do not realize we are in the middle of a pandemic where you are all working from home, which probably makes fixes and development much more of a challenge. So thank you.

As a developer who works from home full-time, location should not effect your ability to push out quality assured fixes and updates.

FrancisCrawford

Thanks, @ZOS_GinaBruno, and I have a two-part suggestion to please pass along:

1. Give event tickets, etc. for Bolgrul quests as well as for dungeon completion.
2. Whether or not you do #1, please ensure that the game can handle greatly increased traffic to Bolgrul-quest delves.

renne

Pearly wrote: »

cosplayerrain wrote: »

@ZOS_GinaBruno what about the minor slayer that has to be reapplied each time someone dies in a trial? That’s a huge dps loss. Ppl have to reapply 3-6 pieces of gear. Is that being fixed?

That was in the patch notes for the last incremental.

It hasn't been fixed on console.

renne

@ZOS_GinaBruno can you confirm if this includes fixes for FL, WR2 and SCP?

[Deleted User]

Hello everyone,

Recently we've had to remove several posts for flaming, baiting, bashing, advertising, and spam, all being against the Forum Rules. For further posts be sure to stay constructive and respectful to avoid thread derailment and action on one's own account.

Thank you for understanding.

Shokti

The game, and ZOS' lack of response to the issues in this last patch (and the patches before for as long as I can remember), is honestly pathetic. I love this game....but why would I want to continue playing it in the current state? It isn't fun. It's frustrating...It doesn't work properly .... what's worse is you won't even acknowledge the true scope of the issue.

I have never seen my ESO discords with this many people playing other games....I've never seen raiding guilds have so much trouble filling rosters. People are sick of this mess. You are losing people every day... I suspect you know this.

Ignoring your community and pretending the problem isn't there is only making this worse. This whole thing just makes me sad.

Rudrani

Shokti wrote: »

The game, and ZOS' lack of response to the issues in this last patch (and the patches before for as long as I can remember), is honestly pathetic. I love this game....but why would I want to continue playing it in the current state? It isn't fun. It's frustrating...It doesn't work properly .... what's worse is you won't even acknowledge the true scope of the issue.

I have never seen my ESO discords with this many people playing other games....I've never seen raiding guilds have so much trouble filling rosters. People are sick of this mess. You are losing people every day... I suspect you know this.

Ignoring your community and pretending the problem isn't there is only making this worse. This whole thing just makes me sad.

joyho shokti. i agree!

Jaraal

Arunei wrote: »

I don't understand why the event isn't just delayed until January, or another month without an event planned. Why not hold it after the patch, especially since there's every possibility whatever patch is released on the 7th won't actually fix everything it's expected to? It just seems like a better idea to delay it until after the patch, to make sure everything is working as it should. What will the plan be if problems like dungeons crashing still persist after the patch comes?

Well, folks that keep crashing in dungeons can always buy those Opal style pages at inflated six or seven figure prices from guild traders when/if the game is fixed and they can finally stay in the game long enough. Shame about the inevitable lost event tickets, though. At least they can be bought in the crown store for those who want to finish their Indrik collections.

markhalliday8

So are you going to give us an update on the PvP fixes?
The constant lag, crashes, 999 ping, proc sets and certain classes being useless?
About the healers you destroyed?


Are PvP players forgotten about once again?

soulferin

markhalliday8 wrote: »

So are you going to give us an update on the PvP fixes?
The constant lag, crashes, 999 ping, proc sets and certain classes being useless?
About the healers you destroyed?


Are PvP players forgotten about once again?

At best we can count on next big update to be a little bit for pvp ;p

LightYagami

ZOS_GinaBruno wrote: »

This patch will include fixes for some of the more prevalent game crashes - including those currently being experienced in dungeons and Trials - some console-specific crash fixes, refunds for missing skill points for PC players, and a few additional fixes.

Can we interpret that there won't be fixes for PvP this round?

markhalliday8

soulferin wrote: »

markhalliday8 wrote: »

So are you going to give us an update on the PvP fixes?
The constant lag, crashes, 999 ping, proc sets and certain classes being useless?
About the healers you destroyed?


Are PvP players forgotten about once again?

At best we can count on next big update to be a little bit for pvp ;p

What next update? Have they released what its going to be?

ClawOfTheTwoMoons

Hey thanks for the apology about the service people pay for not working. Really appreciate that. Thanks for getting the fix to your paying customers in a timely fashion too right before a event that has people doing content that is broken. You guys are killing it!