Crown Store purchase didn't arrive, but still took my crowns!

lazloarcadia

I've submitted this as a bug ticket (it never occurred to me to screen shot the bug report I submitted) but there has still been no resolution on this. I'm turning to the forums in the event that there is more I should have done, or should be actively doing.

Bottom line: I saved up my monthly crowns from my ESO + membership to buy the Crown Store Crafting Motif 34: Assassins League Style. Everything seemed fine, but the item never shows up. I thought maybe I'd misunderstood the purchase process and it was simply added to my character. So I checked my in game mail (not there), checked under my crafting menus (not unlocked), checked the outfit station options (not unlocked), etc. In short, I never got it.

I've submitted this in-game as "bug report" and under the "ask for help" however both suggest I will not be contacted for follow up on this issue. So how do I even know it didn't fall off the face of the earth.... along with my crowns and purchased motif?

I know the transaction completed because it certainly took my 3000 crowns but I never got anything for it.

If someone can help with this, I'd really appreciate it.

Taleof2Cities

Be sure to list the ticket number so a friendly forums mod can follow up for you, @lazloarcadia.

lazloarcadia

Taleof2Cities wrote: »

Be sure to list the ticket number so a friendly forums mod can follow up for you, @lazloarcadia.

So how do I find the ticket of an open issue once it is already submitted?

lazloarcadia

Question Reference # 201006-000564

ZOS_ConnorG

Greetings all,

After review we have closed this thread as there is another thread about this topic already. If you wish to continue this discussion you may do so on the other thread located here.