Crown Store took my crowns but never gave me my items

lazloarcadia

I've submitted this as a bug ticket (it never occurred to me to screen shot the bug report I submitted) but there has still been no resolution on this. I'm turning to the forums in the event that there is more I should have done, or should be actively doing.

Bottom line: I saved up my monthly crowns from my ESO + membership to buy the Crown Store Crafting Motif 34: Assassins League Style. Everything seemed fine, but the item never shows up. I thought maybe I'd misunderstood the purchase process and it was simply added to my character. So I checked my in game mail (not there), checked under my crafting menus (not unlocked), checked the outfit station options (not unlocked), etc. In short, I never got it.

I've submitted this in-game as "bug report" and under the "ask for help" however both suggest I will not be contacted for follow up on this issue. So how do I even know it didn't fall off the face of the earth.... along with my crowns and purchased motif?

I know the transaction completed because it certainly took my 3000 crowns but I never got anything for it.

If someone can help with this, I'd really appreciate it

lazloarcadia

Question Reference # 201006-000564

ZOS_Adrikoth

Greetings @lazloarcadia

A reply has been sent regarding a separate ticket submitted for this issue, #201004-007423.

Please reply with the requested information and a member of our support team will assist as quickly as possible.

In the future, please be aware that tickets submitted as Bug Reports or Feedback do not receive direct support from our customer support team.

lazloarcadia

My apology. I just found the Motif in my bag. I must have gathered it with other mail without realizing it. Please feel free to close this ticket.

#feeling like an idiot.

deviousthevile

Happens to the best of us bud. I tried to get Fear Struck artifact shield after I already bought it on a previous cycle. Felt like a goon when supported emailed me back to tell me I already had it.