PC EU Current Status & Login Queues

ZOS_GinaBruno

Hi everyone, we’d like to take a minute to explain what the current status of the PC EU server is since maintenance ended earlier today.

As many of you noticed, today we needed to extend PC maintenance due to running into some backend issues (we understand this is a pretty vague statement, but in this case, it basically took longer than expected for things to spin back up). Once we were able to open, we were right in the middle of EU primetime, and the server was flooded with people trying to log in. In an effort to avoid taking the server down a second time, we implemented a login queue to throttle how many players could get in, reducing the load slightly. While it’s frustrating to encounter a queue, this has allowed players to successfully get in, and we are actively raising the queue to get more people in faster.

Thanks for your ongoing patience.

Milo

Why not just move the maintenance to the middle of the night, so its not coming back up at the start of the primetime?

fierackas

Most EU players have given up and gone to bed

SirNom

why not improve the server so that it can handle primetime without a queue? at least for now, move the time of the maintenance so EU players do not suffer.

XaRz

fierackas wrote: »

Most EU players have given up and gone to bed

Some users has cancelled his ESO plus account subscription. Sorry, perhaps if all of us were cancelling the subscription then only perhaps, EU server will be better attended.

BloodyCatz

"since maintenance ended earlier today."


How long then was planned for it? 24h?


But everything else i can understand. I mean consequences after opening again server.....

vgabor

Milo wrote: »

Why not just move the maintenance to the middle of the night, so its not coming back up at the start of the primetime?

^ This.

Currently both NA and EU maintenance starts at 4am EDT which is 8am UTC, how about you move EU starting time up to 4am UTC in the future, so even if extended it will be finishing before EU primetime.

Dovakhan

BloodyCatz wrote: »

"since maintenance ended earlier today."


How long then was planned for it? 24h?


But everything else i can understand. I mean consequences after opening again server.....

No, it cannot be understood.

You can do the maintenance at night. You can temporarely increase the bandwitch for the prime hour after maintenance. You can have better login servers, or a secondary one to handle requests in parallel in cases like this. There are a ****ing lot of solutions avaliable for these kind of situations.

And on top of that, queues are painfully slow, with people reporting their clans being at 1-2% of what they normally are at this hour.

ZoM_Head

Milo wrote: »

Why not just move the maintenance to the middle of the night, so its not coming back up at the start of the primetime?

Search posts going back as far as 2015, it has been suggested numerous times without an answer.

BloodyCatz

Dovakhan wrote: »

BloodyCatz wrote: »

"since maintenance ended earlier today."


How long then was planned for it? 24h?


But everything else i can understand. I mean consequences after opening again server.....

No, it cannot be understood.

You can do the maintenance at night. You can temporarely increase the bandwitch for the prime hour after maintenance. You can have better login servers, or a secondary one to handle requests in parallel in cases like this. There are a ****ing lot of solutions avaliable for these kind of situations.

And on top of that, queues are painfully slow, with people reporting their clans being at 1-2% of what they normally are at this hour.

Yes ofc, there are many ways of solutions. For example, if they decide do at night maintenance. Example, 03:00 AM till 13:00 PM. =10h. We all could play all second half day (afternoon).

Varana

ZOS_GinaBruno wrote: »

Hi everyone, we’d like to take a minute to explain what the current status of the PC EU server is since maintenance ended earlier today.

Sorry, but what have you done all day?
It's not your fault that the maintenance was frelled up.
But it is your responsibility to communicate with your customers.
This happened during US work hours.
There was no statement except the banner (which doesn't even show in some forum sections) that the maintenance had been extended. No explanation, no information, no statement on the way forward.
And then no one could log in - just a banner. No explanation, no information, no statement on the way forward.
Then a ridiculous queue was put in place - mine started at 1 hour 4 minutes 14 seconds and stayed at that until I was kicked from the server for inactivity or whatever. Not counting down, giving a realistic expectation (as in "haha, don't even try logging in, you moron, you won't get in anyway!", which would've been the appropriate message). Over one hour and not changing - that's not a queue, that's complete and utter BS. And again: No explanation, no information, no statement on the way forward.
Only now, this.
Sorry, this is your frelling job.

Thanks for your ongoing patience.

And if I don't have any?
"No thanks to you then, eff off!"?

terrannova

still cant get in. Guess what. its monday night. not prime time

Gythral

Two really issues
1: timing - which seems to happen too often
2: Capacaity, given that it takes 4+ hours to sort the server after this, why has the capacity not been increase as it is an onging issue

Iluvrien

What's disappointing about this isn't that it happens... but that it happens with such monotonous regularity.

MajThorax

You completely ignore the european player base. You should assign a team to do maintenance on different hours for EU.

Calypso589

vgabor wrote: »

Milo wrote: »

Why not just move the maintenance to the middle of the night, so its not coming back up at the start of the primetime?

^ This.

Currently both NA and EU maintenance starts at 4am EDT which is 8am UTC, how about you move EU starting time up to 4am UTC in the future, so even if extended it will be finishing before EU primetime.

That’s 12 am their time. ZoS devs need to be able to sleep too.

Aendruu

fierackas wrote: »

Most EU players have given up and gone to bed

I hoped this would be the case, but alas...

The queue's gone, but character loading is taking an extremely long time. (By the Eight, you don't notice how depressing this thrice-damned soundtrack is until you've had to endure it for ten solid minutes!)

[Edit] The announcement banner really needs to display on all pages; I missed seeing this:

The issues related to logging in to the European PC/Mac megaserver have been resolved at this time. If you continue to experience difficulties at login, please restart your client. Thank you for your patience!

And by the light of Auri-El, it works!

Elsonso

MajThorax wrote: »

You completely ignore the european player base. You should assign a team to do maintenance on different hours for EU.

They used to do this. It did not work well. PC EU had this tendency to crash, or people could not log in, or things were not working, while NA was down for maintenance. One time, as I recall, they actually had to take EU down and do unscheduled maintenance because something got messed up during the NA maintenance. The EU people complained loudly about these things. What we have today is the answer to that.

Asdara

12 hour maintenance is beyond my kindness, that was painful

Thoragaal

BloodyCatz wrote: »

"since maintenance ended earlier today."


How long then was planned for it? 24h?


But everything else i can understand. I mean consequences after opening again server.....

I think it's meant to be read as "Hi everyone, we’d like to take a minute to explain what the current status of the PC EU server is, since maintenance ended, earlier today."
Basically missing two commas. She's pointing out what happened after the maintenance ended (earlier today).
At least that's how I read it.

ClericPro

My character cannot load for 15 minutes right now.
I don't understand - is the work finally finished?
Will it always be this way now?

Elsonso

ClericPro wrote: »

My character cannot load for 15 minutes right now.
I don't understand - is the work finally finished?
Will it always be this way now?

I was able to get right in on EU to grab today's daily reward. Character select to game world took about 40 seconds.

Silaf

Two problems with this:
1 This is a reoccurring problem
2 Eso+ members lost a day.

Miswar

SirNom wrote: »

why not improve the server so that it can handle primetime without a queue? at least for now, move the time of the maintenance so EU players do not suffer.

Because that would actual money which ZoS is not willing do.

I would even go as far to say and bet that they have downgraded their server capacity in past years and that also why they are vague about this subject.

Octopuss

I still can't log in and it's 6 in the morning.
This crap gets old quickly.

pink_panther

Where do you see ongoing Patience?!
There is None left!

Also where is the Apologie????

You guys are becoming worse than EA...

Sturmfaenger

You need to work out a solution for this ever-re-re-re-occurring situation.

Like this:

EU-Server open after extended whatever during EU-primetime? > > > Activate some more server capacity for that night.

That may cost some extra money, but you loose extra money due to frustrated players cancelling eso+ if you don't, so it should be balanced that way, yes?

Mizael

fierackas wrote: »

Most EU players have given up and gone to bed

This, WHERE is my event extenction

Firstmep

Calypso589 wrote: »

vgabor wrote: »

Milo wrote: »

Why not just move the maintenance to the middle of the night, so its not coming back up at the start of the primetime?

^ This.

Currently both NA and EU maintenance starts at 4am EDT which is 8am UTC, how about you move EU starting time up to 4am UTC in the future, so even if extended it will be finishing before EU primetime.

That’s 12 am their time. ZoS devs need to be able to sleep too.

We do have European CMs like Kai. Also if the server are in the EU, what do US employees have to do with their maintenance.
Oh wait..

pink_panther

stuck in infinite loading screen while loading a char in a house @ZOS_GinaBruno

Huryy up and fix it please!!!!!

redgreensunset

Tried to get on about 30 minutes before reset to see if I could get a quick daily in and get my tickets but though the login queue is gone I spend 25 minutes on requesting character load and first loading screen. No my patiences is uttely gone necuase this is not the first or second time, this is a regular occurence.