The Elder Scrolls Online

Maintenance for the week of January 5:
• PC/Mac: No maintenance – January 5
• NA megaservers for maintenance – January 7, 4:00AM EST (9:00 UTC) - 10:00AM EST (15:00 UTC)
• EU megaservers for maintenance – January 7, 4:00AM EST (9:00 UTC) - 10:00AM EST (15:00 UTC)

What u think about rewards' for so long maintenance?

Leave a Reply
  • dhboy123
    dhboy123
    ✭✭✭✭
    I advise everyone to send a ticket request asking for a day worth of ESO+ after this has finished.
  • ScardyFox
    ScardyFox
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    Sumerechny wrote: »
    idk wrote: »
    It happens. It is part of MMORPG maintenance. No reason for rewards or compensation.

    Then why in other major MMOs stuff like this doesn't happen? It can happen once or twice, but as far as I'm aware this is notorious here. Compensation might not be necessary, but an explanation is long overdue...

    Exactly, this BS never happened anywhere near this kind of level when I played ff14 from 1.0 beta for 6 years. Same with ff11, etc etc. Pretending this is the norm is the highest stack of BS possible lol.
  • Daemons_Bane
    Daemons_Bane
    ✭✭✭✭✭
    ✭✭
    dhboy123 wrote: »
    I advise everyone to send a ticket request asking for a day worth of ESO+ after this has finished.

    So you want them to waste time on that? Instead of relevant stuff?
  • BWS2K
    BWS2K
    ✭✭✭
    frogpog wrote: »
    BWS2K wrote: »
    For my two cents:

    My internet speed here is ridiculous. I literally spend days downloading and updating this game. When the weather's good, it's about a gigabyte per hour... when the ISP isn't throttling and if no one is checking e-mail. I have cultivated patience regarding my ability to play ESO. That said...

    Sometimes I lose power during a storm. I don't call the electric company to ask about compensation. I've had my water cut out because the mains were being worked on. I didn't call the town to ask about compensation. I lose internet very, very frequently. I don't expect compensation from my ISP. Occasionally we lose hot water because the furnace is being worked on. I don't ask for compensation for that either.

    Planet Earth is literally experiencing a pandemic the likes of which most now living have never seen before. It's up to us to take care of each other and help out as best we can. It's not required or expected because it's just what you should be doing if you want to be a part of a community. No one will kick you out of the community if you don't, probably, but everyone will know where your loyalty and values lay in the future should you choose to refrain. With that as a backdrop, what possible reason does a video gamer have to ask compensation from a company who runs a 24/7 MMO when the reason for the delay given is literally that they are working on it? Would you prefer they not work on it? Seems odd.

    Furthermore, if general decent behavior seems unreasonable, and you feel somehow entitled because you pay for a subscription, consider - it's in the Terms of Service:

    ZeniMax does not guarantee that any Services will be accessible or available at all times, in all countries and/or all geographic locations, at any given time, or that ZeniMax will continue to offer any particular Services for any particular length of time. (1st sentence of section 6)

    One thing is unforeseen circumstances with which you can not fight, and another thing is this, which has become commonplace. And please note why the NA server with this all right. Don't you think that's strange?

    I don't think it's strange because I expect to not have power, internet, etc. 24/7 where I live, so it doesn't fall entirely under the Unforeseen Circumstances umbrella. At this point, the ESO community - new members notwithstanding - needs to expect that regular maintenance will take several hours, and that there will be lots of bugs afterwards. Expect that... and be pleasantly surprised when it doesn't happen. This is what folks are paying for. It's not hidden or sudden behavior. I choose to believe they are actually doing the best they can but regardless of other folks' position, this sort of thing should be surprising nobody.

    It's significant to point out because I haven't been playing for over a year and these threads still pop up when there's the slightest inconvenience like this. I'm not sure why. It's very reasonable, at this point, to expect this. Plan accordingly.

    Happy Gaming! :)
  • frogpog
    frogpog
    ✭✭
    Daemons_Bane wrote: »
    dhboy123 wrote: »
    I advise everyone to send a ticket request asking for a day worth of ESO+ after this has finished.

    So you want them to waste time on that? Instead of relevant stuff?

    I would like them to spend on solving this simmering problem.
    KWA KWA MAN IN KWA KWA LIFE
  • Daemons_Bane
    Daemons_Bane
    ✭✭✭✭✭
    ✭✭
    frogpog wrote: »
    Daemons_Bane wrote: »
    dhboy123 wrote: »
    I advise everyone to send a ticket request asking for a day worth of ESO+ after this has finished.

    So you want them to waste time on that? Instead of relevant stuff?

    I would like them to spend on solving this simmering problem.

    agreed.. Which is why I find his idea idiotic
  • Ciana_Rilian
    Ciana_Rilian
    ✭✭✭
    Daemons_Bane wrote: »
    Ciana_Rilian wrote: »
    Daemons_Bane wrote: »
    frogpog wrote: »
    SolidusPrime wrote: »
    frogpog wrote: »
    SolidusPrime wrote: »
    I mean if they want to offer something, OK. But I'm not expecting it nor demanding it. *** happens and it hasn't even been that long.

    Also this is in the user agreement:

    "6. AVAILABILITY OF SERVICES AND CONTENT; GAME MAINTENANCE, PATCHES, UPDATES; TERMINATION OF SERVICES

    ZeniMax does not guarantee that any Services will be accessible or available at all times, in all countries and/or all geographic locations, at any given time, or that ZeniMax will continue to offer any particular Services for any particular length of time."

    So you wouldn't have reacted in any way if ESO hadn't been available for a month, for example? :D Would you like that? :D

    It hasn't even been 24 hours. Let's not be so dramatic just yet :). If it stays down for a month I will re-evaluate my position but ultimately we agreed to those terms so...

    We? I don't really agree with that. :p

    Yes, you agreed to this.. If you didn't, you have not even been playing

    ToS, the green card for providing *** service.

    No one forces you to agree

    Well since most online games have that clause and i enjoy mmoRPG i kinda have no choice to agree or find another hobby. I really love this, why are you white knighting for this bad company behaviour?

    Yes they don't have to give us ***. But if you contiously mess up every patch, every event, and can't even properly reboot a server maybe you're costumers which paid for the product are allowed to complain about it? Maybe get a bit of compensation? as a good buisiness practice perhaps?

    If someone comes into my store and asks me to fix their glasses, i tell them: i'm not responsebly for anything that happens to it since it doesn't come from this shop for example. and i accidently ruin it, i'll still as a decent buisinessman try to do my best to fix the issues and make sure the costumer is satified.

    or when i give out free stuff to non paying costumers i do this to build up good costumer relations, i don't owe them anything.
  • Nulami
    Nulami
    ✭✭✭
    frogpog wrote: »
    What u think about rewards' for so long maintenance? It's strange for me wait all day instead of 3 hours and and get nothing in return. What you think all about it?
    PS: This post is not for inciting swearing. Only constructive and adequate answers please :)

    This isn't a mobile game that must give out a meaningless compensation reward to make people angrier feel better.
    Edited by Nulami on June 24, 2020 6:13PM
  • frogpog
    frogpog
    ✭✭
    BWS2K wrote: »
    frogpog wrote: »
    BWS2K wrote: »
    For my two cents:

    My internet speed here is ridiculous. I literally spend days downloading and updating this game. When the weather's good, it's about a gigabyte per hour... when the ISP isn't throttling and if no one is checking e-mail. I have cultivated patience regarding my ability to play ESO. That said...

    Sometimes I lose power during a storm. I don't call the electric company to ask about compensation. I've had my water cut out because the mains were being worked on. I didn't call the town to ask about compensation. I lose internet very, very frequently. I don't expect compensation from my ISP. Occasionally we lose hot water because the furnace is being worked on. I don't ask for compensation for that either.

    Planet Earth is literally experiencing a pandemic the likes of which most now living have never seen before. It's up to us to take care of each other and help out as best we can. It's not required or expected because it's just what you should be doing if you want to be a part of a community. No one will kick you out of the community if you don't, probably, but everyone will know where your loyalty and values lay in the future should you choose to refrain. With that as a backdrop, what possible reason does a video gamer have to ask compensation from a company who runs a 24/7 MMO when the reason for the delay given is literally that they are working on it? Would you prefer they not work on it? Seems odd.

    Furthermore, if general decent behavior seems unreasonable, and you feel somehow entitled because you pay for a subscription, consider - it's in the Terms of Service:

    ZeniMax does not guarantee that any Services will be accessible or available at all times, in all countries and/or all geographic locations, at any given time, or that ZeniMax will continue to offer any particular Services for any particular length of time. (1st sentence of section 6)

    One thing is unforeseen circumstances with which you can not fight, and another thing is this, which has become commonplace. And please note why the NA server with this all right. Don't you think that's strange?

    I don't think it's strange because I expect to not have power, internet, etc. 24/7 where I live, so it doesn't fall entirely under the Unforeseen Circumstances umbrella. At this point, the ESO community - new members notwithstanding - needs to expect that regular maintenance will take several hours, and that there will be lots of bugs afterwards. Expect that... and be pleasantly surprised when it doesn't happen. This is what folks are paying for. It's not hidden or sudden behavior. I choose to believe they are actually doing the best they can but regardless of other folks' position, this sort of thing should be surprising nobody.

    It's significant to point out because I haven't been playing for over a year and these threads still pop up when there's the slightest inconvenience like this. I'm not sure why. It's very reasonable, at this point, to expect this. Plan accordingly.

    Happy Gaming! :)

    I don't think we all live in such conditions. In General, we all have stable Internet and electricity. So I think this is unacceptable for a company of this size (I didn't mean to offend you). You too ^^
    KWA KWA MAN IN KWA KWA LIFE
  • Daemons_Bane
    Daemons_Bane
    ✭✭✭✭✭
    ✭✭
    Ciana_Rilian wrote: »
    Daemons_Bane wrote: »
    Ciana_Rilian wrote: »
    Daemons_Bane wrote: »
    frogpog wrote: »
    SolidusPrime wrote: »
    frogpog wrote: »
    SolidusPrime wrote: »
    I mean if they want to offer something, OK. But I'm not expecting it nor demanding it. *** happens and it hasn't even been that long.

    Also this is in the user agreement:

    "6. AVAILABILITY OF SERVICES AND CONTENT; GAME MAINTENANCE, PATCHES, UPDATES; TERMINATION OF SERVICES

    ZeniMax does not guarantee that any Services will be accessible or available at all times, in all countries and/or all geographic locations, at any given time, or that ZeniMax will continue to offer any particular Services for any particular length of time."

    So you wouldn't have reacted in any way if ESO hadn't been available for a month, for example? :D Would you like that? :D

    It hasn't even been 24 hours. Let's not be so dramatic just yet :). If it stays down for a month I will re-evaluate my position but ultimately we agreed to those terms so...

    We? I don't really agree with that. :p

    Yes, you agreed to this.. If you didn't, you have not even been playing

    ToS, the green card for providing *** service.

    No one forces you to agree

    i kinda have no choice to agree or find another hobby. I really love this, why are you white knighting for this bad company behaviour?

    Yes they don't have to give us ***. But if you contiously mess up every patch, every event, and can't even properly reboot a server maybe you're costumers which paid for the product are allowed to complain about it? Maybe get a bit of compensation? as a good buisiness practice perhaps?

    If someone comes into my store and asks me to fix their glasses, i tell them: i'm not responsebly for anything that happens to it since it doesn't come from this shop for example. and i accidently ruin it, i'll still as a decent buisinessman try to do my best to fix the issues and make sure the costumer is satified.

    or when i give out free stuff to non paying costumers i do this to build up good costumer relations, i don't owe them anything.

    You are agreeing to it, good or bad, just like the rest of us.. We all love it, or we would not be here.. Why am I defending them? Because they have provided me with endless hours of entertainment since ´94 perhaps? And yes of course you are allowed to complain, I could not care less.. It is the constant demands that bothers me.. People begging for free stuff for some imagined slight done to them.. You knew that this could happen, so suck it up, do something else while you wait.. We are in a situation where quite a lot of people work from home, so of course it will have an effect on the games performance.. Just be happy if you don't have anything worse than this to be upset about.. What you do or do not do in your own shop/bussiness is up to you, and the same goes for them.. I know tons of stores that won't give you stuff just to because you cry for it.. Should we start assaulting them too?

  • Thechuckage
    Thechuckage
    ✭✭✭✭✭
    BWS2K wrote: »
    frogpog wrote: »
    BWS2K wrote: »
    For my two cents:

    My internet speed here is ridiculous. I literally spend days downloading and updating this game. When the weather's good, it's about a gigabyte per hour... when the ISP isn't throttling and if no one is checking e-mail. I have cultivated patience regarding my ability to play ESO. That said...

    Sometimes I lose power during a storm. I don't call the electric company to ask about compensation. I've had my water cut out because the mains were being worked on. I didn't call the town to ask about compensation. I lose internet very, very frequently. I don't expect compensation from my ISP. Occasionally we lose hot water because the furnace is being worked on. I don't ask for compensation for that either.

    Planet Earth is literally experiencing a pandemic the likes of which most now living have never seen before. It's up to us to take care of each other and help out as best we can. It's not required or expected because it's just what you should be doing if you want to be a part of a community. No one will kick you out of the community if you don't, probably, but everyone will know where your loyalty and values lay in the future should you choose to refrain. With that as a backdrop, what possible reason does a video gamer have to ask compensation from a company who runs a 24/7 MMO when the reason for the delay given is literally that they are working on it? Would you prefer they not work on it? Seems odd.

    Furthermore, if general decent behavior seems unreasonable, and you feel somehow entitled because you pay for a subscription, consider - it's in the Terms of Service:

    ZeniMax does not guarantee that any Services will be accessible or available at all times, in all countries and/or all geographic locations, at any given time, or that ZeniMax will continue to offer any particular Services for any particular length of time. (1st sentence of section 6)

    One thing is unforeseen circumstances with which you can not fight, and another thing is this, which has become commonplace. And please note why the NA server with this all right. Don't you think that's strange?

    I don't think it's strange because I expect to not have power, internet, etc. 24/7 where I live, so it doesn't fall entirely under the Unforeseen Circumstances umbrella. At this point, the ESO community - new members notwithstanding - needs to expect that regular maintenance will take several hours, and that there will be lots of bugs afterwards. Expect that... and be pleasantly surprised when it doesn't happen. This is what folks are paying for. It's not hidden or sudden behavior. I choose to believe they are actually doing the best they can but regardless of other folks' position, this sort of thing should be surprising nobody.

    It's significant to point out because I haven't been playing for over a year and these threads still pop up when there's the slightest inconvenience like this. I'm not sure why. It's very reasonable, at this point, to expect this. Plan accordingly.

    Happy Gaming! :)

    Instead of cratering expectations, why should paying customers be asking for better? Why shouldn't people try to get a company to raise the bar?

    Of course if you accept the current standards it will never get better.

    It's not like pushing out a superior product will get you more /happier customers or anything. /s
  • dhboy123
    dhboy123
    ✭✭✭✭
    coming up 10 and half hours now.

    Edited by dhboy123 on June 24, 2020 6:16PM
  • Yusuf
    Yusuf
    ✭✭✭✭✭
    Personally I think it would be a nice gesture to give players a cheap reward for extended maintenance. Other MMO's do it too and people who call OP for asking for something as simple as that "entitled" are suffering from stockholm syndrome.
  • dhboy123
    dhboy123
    ✭✭✭✭
    Daemons_Bane wrote: »
    dhboy123 wrote: »
    I advise everyone to send a ticket request asking for a day worth of ESO+ after this has finished.

    So you want them to waste time on that? Instead of relevant stuff?

    They don't seem to spend time on anything relevant apart from crown crates.

    But yes I would like a refund for a product I am not receiving, just like I would in real life if I paid for something and did not receive it.
  • Ciana_Rilian
    Ciana_Rilian
    ✭✭✭
    Daemons_Bane wrote: »
    Ciana_Rilian wrote: »
    Daemons_Bane wrote: »
    Ciana_Rilian wrote: »
    Daemons_Bane wrote: »
    frogpog wrote: »
    SolidusPrime wrote: »
    frogpog wrote: »
    SolidusPrime wrote: »
    I mean if they want to offer something, OK. But I'm not expecting it nor demanding it. *** happens and it hasn't even been that long.

    Also this is in the user agreement:

    "6. AVAILABILITY OF SERVICES AND CONTENT; GAME MAINTENANCE, PATCHES, UPDATES; TERMINATION OF SERVICES

    ZeniMax does not guarantee that any Services will be accessible or available at all times, in all countries and/or all geographic locations, at any given time, or that ZeniMax will continue to offer any particular Services for any particular length of time."

    So you wouldn't have reacted in any way if ESO hadn't been available for a month, for example? :D Would you like that? :D

    It hasn't even been 24 hours. Let's not be so dramatic just yet :). If it stays down for a month I will re-evaluate my position but ultimately we agreed to those terms so...

    We? I don't really agree with that. :p

    Yes, you agreed to this.. If you didn't, you have not even been playing

    ToS, the green card for providing *** service.

    No one forces you to agree

    i kinda have no choice to agree or find another hobby. I really love this, why are you white knighting for this bad company behaviour?

    Yes they don't have to give us ***. But if you contiously mess up every patch, every event, and can't even properly reboot a server maybe you're costumers which paid for the product are allowed to complain about it? Maybe get a bit of compensation? as a good buisiness practice perhaps?

    If someone comes into my store and asks me to fix their glasses, i tell them: i'm not responsebly for anything that happens to it since it doesn't come from this shop for example. and i accidently ruin it, i'll still as a decent buisinessman try to do my best to fix the issues and make sure the costumer is satified.

    or when i give out free stuff to non paying costumers i do this to build up good costumer relations, i don't owe them anything.

    You are agreeing to it, good or bad, just like the rest of us.. We all love it, or we would not be here.. Why am I defending them? Because they have provided me with endless hours of entertainment since ´94 perhaps? And yes of course you are allowed to complain, I could not care less.. It is the constant demands that bothers me.. People begging for free stuff for some imagined slight done to them.. You knew that this could happen, so suck it up, do something else while you wait.. We are in a situation where quite a lot of people work from home, so of course it will have an effect on the games performance.. Just be happy if you don't have anything worse than this to be upset about.. What you do or do not do in your own shop/bussiness is up to you, and the same goes for them.. I know tons of stores that won't give you stuff just to because you cry for it.. Should we start assaulting them too?

    I agree to it on paper, i don't agree with it on principle. in my opinion you have the right to what you pay for. I pay for a month of ESO+ i should be able to play that month to its extend, wether that be 30days,31 days or 28. the least i expect them to do is compensate the downtime we've contiously had to my ESO+ sub. NEXON did this, a large Korean based MMoRPG whale milking machine.

    The demands are constant because the sever issues have basicly been constant.

    You've gotten entertainment from zenimax since 94? the ones that build the elder scrolls are diffrent fromt eh ones who made this online version of it.

    Don't give me the work from home excuse, they've been failing long before that.

    I've been doing something else for 4 hours, came back to check in again, seeing nothing has changed.

    Have i been assaulting someone? So far i think all my posts have been quite decent.
  • Daemons_Bane
    Daemons_Bane
    ✭✭✭✭✭
    ✭✭
    dhboy123 wrote: »
    Daemons_Bane wrote: »
    dhboy123 wrote: »
    I advise everyone to send a ticket request asking for a day worth of ESO+ after this has finished.

    So you want them to waste time on that? Instead of relevant stuff?

    They don't seem to spend time on anything relevant apart from crown crates.

    But yes I would like a refund for a product I am not receiving, just like I would in real life if I paid for something and did not receive it.

    Why of course.. just provide them the proof saying that you have not been given a game to play.. I believe the limit is 2 hours or somewhere in that ballpark, for steam players at least.. If not, you could show them a receipt for a newly bought game?
  • PureEnvelope35
    PureEnvelope35
    ✭✭✭✭
    I'd love to get a reward of functioning servers tbh...
    Fashion is the true endgame.PC EU
  • frogpog
    frogpog
    ✭✭
    Ciana_Rilian wrote: »
    Daemons_Bane wrote: »
    Ciana_Rilian wrote: »
    Daemons_Bane wrote: »
    frogpog wrote: »
    SolidusPrime wrote: »
    frogpog wrote: »
    SolidusPrime wrote: »
    I mean if they want to offer something, OK. But I'm not expecting it nor demanding it. *** happens and it hasn't even been that long.

    Also this is in the user agreement:

    "6. AVAILABILITY OF SERVICES AND CONTENT; GAME MAINTENANCE, PATCHES, UPDATES; TERMINATION OF SERVICES

    ZeniMax does not guarantee that any Services will be accessible or available at all times, in all countries and/or all geographic locations, at any given time, or that ZeniMax will continue to offer any particular Services for any particular length of time."

    So you wouldn't have reacted in any way if ESO hadn't been available for a month, for example? :D Would you like that? :D

    It hasn't even been 24 hours. Let's not be so dramatic just yet :). If it stays down for a month I will re-evaluate my position but ultimately we agreed to those terms so...

    We? I don't really agree with that. :p

    Yes, you agreed to this.. If you didn't, you have not even been playing

    ToS, the green card for providing *** service.

    No one forces you to agree

    Well since most online games have that clause and i enjoy mmoRPG i kinda have no choice to agree or find another hobby. I really love this, why are you white knighting for this bad company behaviour?

    Yes they don't have to give us ***. But if you contiously mess up every patch, every event, and can't even properly reboot a server maybe you're costumers which paid for the product are allowed to complain about it? Maybe get a bit of compensation? as a good buisiness practice perhaps?

    If someone comes into my store and asks me to fix their glasses, i tell them: i'm not responsebly for anything that happens to it since it doesn't come from this shop for example. and i accidently ruin it, i'll still as a decent buisinessman try to do my best to fix the issues and make sure the costumer is satified.

    or when i give out free stuff to non paying costumers i do this to build up good costumer relations, i don't owe them anything.

    Right! That's what I'm talking about. That you can treat the players with understanding from their side.
    KWA KWA MAN IN KWA KWA LIFE
  • frogpog
    frogpog
    ✭✭
    Daemons_Bane wrote: »
    Ciana_Rilian wrote: »
    Daemons_Bane wrote: »
    Ciana_Rilian wrote: »
    Daemons_Bane wrote: »
    frogpog wrote: »
    SolidusPrime wrote: »
    frogpog wrote: »
    SolidusPrime wrote: »
    I mean if they want to offer something, OK. But I'm not expecting it nor demanding it. *** happens and it hasn't even been that long.

    Also this is in the user agreement:

    "6. AVAILABILITY OF SERVICES AND CONTENT; GAME MAINTENANCE, PATCHES, UPDATES; TERMINATION OF SERVICES

    ZeniMax does not guarantee that any Services will be accessible or available at all times, in all countries and/or all geographic locations, at any given time, or that ZeniMax will continue to offer any particular Services for any particular length of time."

    So you wouldn't have reacted in any way if ESO hadn't been available for a month, for example? :D Would you like that? :D

    It hasn't even been 24 hours. Let's not be so dramatic just yet :). If it stays down for a month I will re-evaluate my position but ultimately we agreed to those terms so...

    We? I don't really agree with that. :p

    Yes, you agreed to this.. If you didn't, you have not even been playing

    ToS, the green card for providing *** service.

    No one forces you to agree

    i kinda have no choice to agree or find another hobby. I really love this, why are you white knighting for this bad company behaviour?

    Yes they don't have to give us ***. But if you contiously mess up every patch, every event, and can't even properly reboot a server maybe you're costumers which paid for the product are allowed to complain about it? Maybe get a bit of compensation? as a good buisiness practice perhaps?

    If someone comes into my store and asks me to fix their glasses, i tell them: i'm not responsebly for anything that happens to it since it doesn't come from this shop for example. and i accidently ruin it, i'll still as a decent buisinessman try to do my best to fix the issues and make sure the costumer is satified.

    or when i give out free stuff to non paying costumers i do this to build up good costumer relations, i don't owe them anything.

    You are agreeing to it, good or bad, just like the rest of us.. We all love it, or we would not be here.. Why am I defending them? Because they have provided me with endless hours of entertainment since ´94 perhaps? And yes of course you are allowed to complain, I could not care less.. It is the constant demands that bothers me.. People begging for free stuff for some imagined slight done to them.. You knew that this could happen, so suck it up, do something else while you wait.. We are in a situation where quite a lot of people work from home, so of course it will have an effect on the games performance.. Just be happy if you don't have anything worse than this to be upset about.. What you do or do not do in your own shop/bussiness is up to you, and the same goes for them.. I know tons of stores that won't give you stuff just to because you cry for it.. Should we start assaulting them too?

    I disagree. I think many people will not agree if they are treated with disrespect? Or will you agree as I understand? ;)
    KWA KWA MAN IN KWA KWA LIFE
  • frogpog
    frogpog
    ✭✭
    dhboy123 wrote: »
    coming up 10 and half hours now.

    "It will only be for 3 hours..." :)
    You have to accept it and wait. This is the policy of many players. (facepalm)
    KWA KWA MAN IN KWA KWA LIFE
  • Daemons_Bane
    Daemons_Bane
    ✭✭✭✭✭
    ✭✭
    frogpog wrote: »
    Daemons_Bane wrote: »
    Ciana_Rilian wrote: »
    Daemons_Bane wrote: »
    Ciana_Rilian wrote: »
    Daemons_Bane wrote: »
    frogpog wrote: »
    SolidusPrime wrote: »
    frogpog wrote: »
    SolidusPrime wrote: »
    I mean if they want to offer something, OK. But I'm not expecting it nor demanding it. *** happens and it hasn't even been that long.

    Also this is in the user agreement:

    "6. AVAILABILITY OF SERVICES AND CONTENT; GAME MAINTENANCE, PATCHES, UPDATES; TERMINATION OF SERVICES

    ZeniMax does not guarantee that any Services will be accessible or available at all times, in all countries and/or all geographic locations, at any given time, or that ZeniMax will continue to offer any particular Services for any particular length of time."

    So you wouldn't have reacted in any way if ESO hadn't been available for a month, for example? :D Would you like that? :D

    It hasn't even been 24 hours. Let's not be so dramatic just yet :). If it stays down for a month I will re-evaluate my position but ultimately we agreed to those terms so...

    We? I don't really agree with that. :p

    Yes, you agreed to this.. If you didn't, you have not even been playing

    ToS, the green card for providing *** service.

    No one forces you to agree

    i kinda have no choice to agree or find another hobby. I really love this, why are you white knighting for this bad company behaviour?

    Yes they don't have to give us ***. But if you contiously mess up every patch, every event, and can't even properly reboot a server maybe you're costumers which paid for the product are allowed to complain about it? Maybe get a bit of compensation? as a good buisiness practice perhaps?

    If someone comes into my store and asks me to fix their glasses, i tell them: i'm not responsebly for anything that happens to it since it doesn't come from this shop for example. and i accidently ruin it, i'll still as a decent buisinessman try to do my best to fix the issues and make sure the costumer is satified.

    or when i give out free stuff to non paying costumers i do this to build up good costumer relations, i don't owe them anything.

    You are agreeing to it, good or bad, just like the rest of us.. We all love it, or we would not be here.. Why am I defending them? Because they have provided me with endless hours of entertainment since ´94 perhaps? And yes of course you are allowed to complain, I could not care less.. It is the constant demands that bothers me.. People begging for free stuff for some imagined slight done to them.. You knew that this could happen, so suck it up, do something else while you wait.. We are in a situation where quite a lot of people work from home, so of course it will have an effect on the games performance.. Just be happy if you don't have anything worse than this to be upset about.. What you do or do not do in your own shop/bussiness is up to you, and the same goes for them.. I know tons of stores that won't give you stuff just to because you cry for it.. Should we start assaulting them too?

    I disagree. I think many people will not agree if they are treated with disrespect? Or will you agree as I understand? ;)

    Maybe we just have a different view on respect.. Tell me how they have disrespected you? honest question
  • BWS2K
    BWS2K
    ✭✭✭
    Thechuckage wrote: »
    BWS2K wrote: »
    frogpog wrote: »
    BWS2K wrote: »
    For my two cents:

    My internet speed here is ridiculous. I literally spend days downloading and updating this game. When the weather's good, it's about a gigabyte per hour... when the ISP isn't throttling and if no one is checking e-mail. I have cultivated patience regarding my ability to play ESO. That said...

    Sometimes I lose power during a storm. I don't call the electric company to ask about compensation. I've had my water cut out because the mains were being worked on. I didn't call the town to ask about compensation. I lose internet very, very frequently. I don't expect compensation from my ISP. Occasionally we lose hot water because the furnace is being worked on. I don't ask for compensation for that either.

    Planet Earth is literally experiencing a pandemic the likes of which most now living have never seen before. It's up to us to take care of each other and help out as best we can. It's not required or expected because it's just what you should be doing if you want to be a part of a community. No one will kick you out of the community if you don't, probably, but everyone will know where your loyalty and values lay in the future should you choose to refrain. With that as a backdrop, what possible reason does a video gamer have to ask compensation from a company who runs a 24/7 MMO when the reason for the delay given is literally that they are working on it? Would you prefer they not work on it? Seems odd.

    Furthermore, if general decent behavior seems unreasonable, and you feel somehow entitled because you pay for a subscription, consider - it's in the Terms of Service:

    ZeniMax does not guarantee that any Services will be accessible or available at all times, in all countries and/or all geographic locations, at any given time, or that ZeniMax will continue to offer any particular Services for any particular length of time. (1st sentence of section 6)

    One thing is unforeseen circumstances with which you can not fight, and another thing is this, which has become commonplace. And please note why the NA server with this all right. Don't you think that's strange?

    I don't think it's strange because I expect to not have power, internet, etc. 24/7 where I live, so it doesn't fall entirely under the Unforeseen Circumstances umbrella. At this point, the ESO community - new members notwithstanding - needs to expect that regular maintenance will take several hours, and that there will be lots of bugs afterwards. Expect that... and be pleasantly surprised when it doesn't happen. This is what folks are paying for. It's not hidden or sudden behavior. I choose to believe they are actually doing the best they can but regardless of other folks' position, this sort of thing should be surprising nobody.

    It's significant to point out because I haven't been playing for over a year and these threads still pop up when there's the slightest inconvenience like this. I'm not sure why. It's very reasonable, at this point, to expect this. Plan accordingly.

    Happy Gaming! :)

    Instead of cratering expectations, why should paying customers be asking for better? Why shouldn't people try to get a company to raise the bar?

    Of course if you accept the current standards it will never get better.

    It's not like pushing out a superior product will get you more /happier customers or anything. /s

    Thanks for your comment and the quote - I'm content with the state of ESO right now, but I realize my expectations aren't the same as many. Be well. <3
  • Ciana_Rilian
    Ciana_Rilian
    ✭✭✭
    Daemons_Bane wrote: »
    frogpog wrote: »
    Daemons_Bane wrote: »
    Ciana_Rilian wrote: »
    Daemons_Bane wrote: »
    Ciana_Rilian wrote: »
    Daemons_Bane wrote: »
    frogpog wrote: »
    SolidusPrime wrote: »
    frogpog wrote: »
    SolidusPrime wrote: »
    I mean if they want to offer something, OK. But I'm not expecting it nor demanding it. *** happens and it hasn't even been that long.

    Also this is in the user agreement:

    "6. AVAILABILITY OF SERVICES AND CONTENT; GAME MAINTENANCE, PATCHES, UPDATES; TERMINATION OF SERVICES

    ZeniMax does not guarantee that any Services will be accessible or available at all times, in all countries and/or all geographic locations, at any given time, or that ZeniMax will continue to offer any particular Services for any particular length of time."

    So you wouldn't have reacted in any way if ESO hadn't been available for a month, for example? :D Would you like that? :D

    It hasn't even been 24 hours. Let's not be so dramatic just yet :). If it stays down for a month I will re-evaluate my position but ultimately we agreed to those terms so...

    We? I don't really agree with that. :p

    Yes, you agreed to this.. If you didn't, you have not even been playing

    ToS, the green card for providing *** service.

    No one forces you to agree

    i kinda have no choice to agree or find another hobby. I really love this, why are you white knighting for this bad company behaviour?

    Yes they don't have to give us ***. But if you contiously mess up every patch, every event, and can't even properly reboot a server maybe you're costumers which paid for the product are allowed to complain about it? Maybe get a bit of compensation? as a good buisiness practice perhaps?

    If someone comes into my store and asks me to fix their glasses, i tell them: i'm not responsebly for anything that happens to it since it doesn't come from this shop for example. and i accidently ruin it, i'll still as a decent buisinessman try to do my best to fix the issues and make sure the costumer is satified.

    or when i give out free stuff to non paying costumers i do this to build up good costumer relations, i don't owe them anything.

    You are agreeing to it, good or bad, just like the rest of us.. We all love it, or we would not be here.. Why am I defending them? Because they have provided me with endless hours of entertainment since ´94 perhaps? And yes of course you are allowed to complain, I could not care less.. It is the constant demands that bothers me.. People begging for free stuff for some imagined slight done to them.. You knew that this could happen, so suck it up, do something else while you wait.. We are in a situation where quite a lot of people work from home, so of course it will have an effect on the games performance.. Just be happy if you don't have anything worse than this to be upset about.. What you do or do not do in your own shop/bussiness is up to you, and the same goes for them.. I know tons of stores that won't give you stuff just to because you cry for it.. Should we start assaulting them too?

    I disagree. I think many people will not agree if they are treated with disrespect? Or will you agree as I understand? ;)

    Maybe we just have a different view on respect.. Tell me how they have disrespected you? honest question

    Continously claiming they're fixing it while clearly either not trying or failing at it. I don't take their word serious anymore.

    Lieing to someone is a form of disrespect, misinforming or not informing your costumers in my opinion is also a form of disrespect.
    Edited by Ciana_Rilian on June 24, 2020 6:30PM
  • navystylz_ESO
    navystylz_ESO
    ✭✭✭✭
    frogpog wrote: »
    What u think about rewards' for so long maintenance? It's strange for me wait all day instead of 3 hours and and get nothing in return. What you think all about it?
    PS: This post is not for inciting swearing. Only constructive and adequate answers please :)

    Some games do this. ESO never does. People will defend it just a thing to deal with for games. Like giving out free pixels for inability to play is such a strain on Zos resources.
  • frogpog
    frogpog
    ✭✭
    Yusuf wrote: »
    Personally I think it would be a nice gesture to give players a cheap reward for extended maintenance. Other MMO's do it too and people who call OP for asking for something as simple as that "entitled" are suffering from stockholm syndrome.

    Many people are used to it and don't want anything. They will wait and wait... Personally, I would have had an explanation from the developers and the proposed solution to the problem of these technical works, rather than the banal "sorry" :/
    KWA KWA MAN IN KWA KWA LIFE
  • Daemons_Bane
    Daemons_Bane
    ✭✭✭✭✭
    ✭✭
    Ciana_Rilian wrote: »
    Daemons_Bane wrote: »
    frogpog wrote: »
    Daemons_Bane wrote: »
    Ciana_Rilian wrote: »
    Daemons_Bane wrote: »
    Ciana_Rilian wrote: »
    Daemons_Bane wrote: »
    frogpog wrote: »
    SolidusPrime wrote: »
    frogpog wrote: »
    SolidusPrime wrote: »
    I mean if they want to offer something, OK. But I'm not expecting it nor demanding it. *** happens and it hasn't even been that long.

    Also this is in the user agreement:

    "6. AVAILABILITY OF SERVICES AND CONTENT; GAME MAINTENANCE, PATCHES, UPDATES; TERMINATION OF SERVICES

    ZeniMax does not guarantee that any Services will be accessible or available at all times, in all countries and/or all geographic locations, at any given time, or that ZeniMax will continue to offer any particular Services for any particular length of time."

    So you wouldn't have reacted in any way if ESO hadn't been available for a month, for example? :D Would you like that? :D

    It hasn't even been 24 hours. Let's not be so dramatic just yet :). If it stays down for a month I will re-evaluate my position but ultimately we agreed to those terms so...

    We? I don't really agree with that. :p

    Yes, you agreed to this.. If you didn't, you have not even been playing

    ToS, the green card for providing *** service.

    No one forces you to agree

    i kinda have no choice to agree or find another hobby. I really love this, why are you white knighting for this bad company behaviour?

    Yes they don't have to give us ***. But if you contiously mess up every patch, every event, and can't even properly reboot a server maybe you're costumers which paid for the product are allowed to complain about it? Maybe get a bit of compensation? as a good buisiness practice perhaps?

    If someone comes into my store and asks me to fix their glasses, i tell them: i'm not responsebly for anything that happens to it since it doesn't come from this shop for example. and i accidently ruin it, i'll still as a decent buisinessman try to do my best to fix the issues and make sure the costumer is satified.

    or when i give out free stuff to non paying costumers i do this to build up good costumer relations, i don't owe them anything.

    You are agreeing to it, good or bad, just like the rest of us.. We all love it, or we would not be here.. Why am I defending them? Because they have provided me with endless hours of entertainment since ´94 perhaps? And yes of course you are allowed to complain, I could not care less.. It is the constant demands that bothers me.. People begging for free stuff for some imagined slight done to them.. You knew that this could happen, so suck it up, do something else while you wait.. We are in a situation where quite a lot of people work from home, so of course it will have an effect on the games performance.. Just be happy if you don't have anything worse than this to be upset about.. What you do or do not do in your own shop/bussiness is up to you, and the same goes for them.. I know tons of stores that won't give you stuff just to because you cry for it.. Should we start assaulting them too?

    I disagree. I think many people will not agree if they are treated with disrespect? Or will you agree as I understand? ;)

    Maybe we just have a different view on respect.. Tell me how they have disrespected you? honest question

    Continously claiming they're fixing it while clearing either not trying to failing. I don't take their word serious anymore.

    Lieing to someone is a form of disrespect, misinforming or not informing your costumers in my opinion is also a form of disrespect.

    But, you don't KNOW for sure that they are lying.. So you are just assuming that they have disrespected you
  • Alomar
    Alomar
    ✭✭✭✭✭
    Along with ESO's crapton of issues, lag, bugs, etc. has been many of extended maintenances. Not once have they been kind or thoughtful enough of their playerbase, costumers, to add a free day to ESO+, give everyone a little mail gift, offer a bonus xp event for a day, etc. I used to think treating your costumer base like garbage was normal, then I played some other mmo's and saw how astoundingly poor ZOS handles...well all things.
    Haxus Council Member
    Former Havoc Commander
    Former DiE officer
    Alomar: 5 Stars - Beast: 3 stars - Kurudin: 5th NA emperor
    Awaiting New World, Camelot Unchained, and Crowfall
  • Ciana_Rilian
    Ciana_Rilian
    ✭✭✭
    Daemons_Bane wrote: »
    Ciana_Rilian wrote: »
    Daemons_Bane wrote: »
    frogpog wrote: »
    Daemons_Bane wrote: »
    Ciana_Rilian wrote: »
    Daemons_Bane wrote: »
    Ciana_Rilian wrote: »
    Daemons_Bane wrote: »
    frogpog wrote: »
    SolidusPrime wrote: »
    frogpog wrote: »
    SolidusPrime wrote: »
    I mean if they want to offer something, OK. But I'm not expecting it nor demanding it. *** happens and it hasn't even been that long.

    Also this is in the user agreement:

    "6. AVAILABILITY OF SERVICES AND CONTENT; GAME MAINTENANCE, PATCHES, UPDATES; TERMINATION OF SERVICES

    ZeniMax does not guarantee that any Services will be accessible or available at all times, in all countries and/or all geographic locations, at any given time, or that ZeniMax will continue to offer any particular Services for any particular length of time."

    So you wouldn't have reacted in any way if ESO hadn't been available for a month, for example? :D Would you like that? :D

    It hasn't even been 24 hours. Let's not be so dramatic just yet :). If it stays down for a month I will re-evaluate my position but ultimately we agreed to those terms so...

    We? I don't really agree with that. :p

    Yes, you agreed to this.. If you didn't, you have not even been playing

    ToS, the green card for providing *** service.

    No one forces you to agree

    i kinda have no choice to agree or find another hobby. I really love this, why are you white knighting for this bad company behaviour?

    Yes they don't have to give us ***. But if you contiously mess up every patch, every event, and can't even properly reboot a server maybe you're costumers which paid for the product are allowed to complain about it? Maybe get a bit of compensation? as a good buisiness practice perhaps?

    If someone comes into my store and asks me to fix their glasses, i tell them: i'm not responsebly for anything that happens to it since it doesn't come from this shop for example. and i accidently ruin it, i'll still as a decent buisinessman try to do my best to fix the issues and make sure the costumer is satified.

    or when i give out free stuff to non paying costumers i do this to build up good costumer relations, i don't owe them anything.

    You are agreeing to it, good or bad, just like the rest of us.. We all love it, or we would not be here.. Why am I defending them? Because they have provided me with endless hours of entertainment since ´94 perhaps? And yes of course you are allowed to complain, I could not care less.. It is the constant demands that bothers me.. People begging for free stuff for some imagined slight done to them.. You knew that this could happen, so suck it up, do something else while you wait.. We are in a situation where quite a lot of people work from home, so of course it will have an effect on the games performance.. Just be happy if you don't have anything worse than this to be upset about.. What you do or do not do in your own shop/bussiness is up to you, and the same goes for them.. I know tons of stores that won't give you stuff just to because you cry for it.. Should we start assaulting them too?

    I disagree. I think many people will not agree if they are treated with disrespect? Or will you agree as I understand? ;)

    Maybe we just have a different view on respect.. Tell me how they have disrespected you? honest question

    Continously claiming they're fixing it while clearing either not trying to failing. I don't take their word serious anymore.

    Lieing to someone is a form of disrespect, misinforming or not informing your costumers in my opinion is also a form of disrespect.

    But, you don't KNOW for sure that they are lying.. So you are just assuming that they have disrespected you

    i don't know because.... THEY DON'T SAY ANYTHING.

    it always just issues... issues... issues.... how come these issues only affect EU?
    How come a reboot on NA takes 3 hours but 8 on EU and afterwards both servers fail again anyways?
    How come EU can be down for reboot, but can't get server maintenance at seperate hours?

    I've asked these questions before but i dind't get an awnser, which in my opinion they're ignoring the issues which is also a form of disrespect.
  • LordVox
    LordVox
    ✭✭✭
    All I want is mount speed stamina to be accountwide lol
  • Daemons_Bane
    Daemons_Bane
    ✭✭✭✭✭
    ✭✭
    Ciana_Rilian wrote: »
    Daemons_Bane wrote: »
    Ciana_Rilian wrote: »
    Daemons_Bane wrote: »
    frogpog wrote: »
    Daemons_Bane wrote: »
    Ciana_Rilian wrote: »
    Daemons_Bane wrote: »
    Ciana_Rilian wrote: »
    Daemons_Bane wrote: »
    frogpog wrote: »
    SolidusPrime wrote: »
    frogpog wrote: »
    SolidusPrime wrote: »
    I mean if they want to offer something, OK. But I'm not expecting it nor demanding it. *** happens and it hasn't even been that long.

    Also this is in the user agreement:

    "6. AVAILABILITY OF SERVICES AND CONTENT; GAME MAINTENANCE, PATCHES, UPDATES; TERMINATION OF SERVICES

    ZeniMax does not guarantee that any Services will be accessible or available at all times, in all countries and/or all geographic locations, at any given time, or that ZeniMax will continue to offer any particular Services for any particular length of time."

    So you wouldn't have reacted in any way if ESO hadn't been available for a month, for example? :D Would you like that? :D

    It hasn't even been 24 hours. Let's not be so dramatic just yet :). If it stays down for a month I will re-evaluate my position but ultimately we agreed to those terms so...

    We? I don't really agree with that. :p

    Yes, you agreed to this.. If you didn't, you have not even been playing

    ToS, the green card for providing *** service.

    No one forces you to agree

    i kinda have no choice to agree or find another hobby. I really love this, why are you white knighting for this bad company behaviour?

    Yes they don't have to give us ***. But if you contiously mess up every patch, every event, and can't even properly reboot a server maybe you're costumers which paid for the product are allowed to complain about it? Maybe get a bit of compensation? as a good buisiness practice perhaps?

    If someone comes into my store and asks me to fix their glasses, i tell them: i'm not responsebly for anything that happens to it since it doesn't come from this shop for example. and i accidently ruin it, i'll still as a decent buisinessman try to do my best to fix the issues and make sure the costumer is satified.

    or when i give out free stuff to non paying costumers i do this to build up good costumer relations, i don't owe them anything.

    You are agreeing to it, good or bad, just like the rest of us.. We all love it, or we would not be here.. Why am I defending them? Because they have provided me with endless hours of entertainment since ´94 perhaps? And yes of course you are allowed to complain, I could not care less.. It is the constant demands that bothers me.. People begging for free stuff for some imagined slight done to them.. You knew that this could happen, so suck it up, do something else while you wait.. We are in a situation where quite a lot of people work from home, so of course it will have an effect on the games performance.. Just be happy if you don't have anything worse than this to be upset about.. What you do or do not do in your own shop/bussiness is up to you, and the same goes for them.. I know tons of stores that won't give you stuff just to because you cry for it.. Should we start assaulting them too?

    I disagree. I think many people will not agree if they are treated with disrespect? Or will you agree as I understand? ;)

    Maybe we just have a different view on respect.. Tell me how they have disrespected you? honest question

    Continously claiming they're fixing it while clearing either not trying to failing. I don't take their word serious anymore.

    Lieing to someone is a form of disrespect, misinforming or not informing your costumers in my opinion is also a form of disrespect.

    But, you don't KNOW for sure that they are lying.. So you are just assuming that they have disrespected you

    i don't know because.... THEY DON'T SAY ANYTHING.

    it always just issues... issues... issues.... how come these issues only affect EU?
    How come a reboot on NA takes 3 hours but 8 on EU and afterwards both servers fail again anyways?
    How come EU can be down for reboot, but can't get server maintenance at seperate hours?

    I've asked these questions before but i dind't get an awnser, which in my opinion they're ignoring the issues which is also a form of disrespect.

    Are the US servers up again? Last I saw, they were dead too.. I agree that more information, and more frequently, would be great though.. Then on the other hand, maybe they don't have anything to add at this moment
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