Can't Play Greymoor with the key that was granted, Content Locked

Esmaralda · May 2020

I was given access to Greymoor because I didn't get my Box CE. The UI says I have it but when I try to port or use the Story starter in Collections, it says content locked.

ZOS_Bill · May 2020

We are currently looking into this issue with some players not being able to access Skyrim. We will post updates as we investigate the issue further.

ZOS_Bill · May 2020

An update has been posted here. The entitlement Greymoor Chapter grant for players who have not yet received their physical collector's edition was delayed. This entitlement should be going out in the next one to two hours.