Upgrade to collectors Edition (Ticket 200422-005018)

Caelena · April 2020

I have sent a ticket but it's already been 5 days and I still don't have a reply.

I currently have the standard Digital Edition Upgrade for Greymoor but I want the Collectors edition.
Is there a way I can upgrade to the Greymoor Digital Collectors Edition without having to purchase the whole thing again?

Edit: I put the ticket number in the title but I'll add it here too
Ticket Number: 200422-005018

Taleof2Cities · April 2020

Be sure you list the ticket number in your thread, here, @Caelena.

Support reply times are a bit longer than usual at the moment ... with ZOS working from home amidst a global pandemic.

Be persistent but patient with the Support Team when following up on your ticket.

ZOS_Chiroptera · April 2020

Hi @Caelena, we can confirm that your ticket is in the right place. We are currently experiencing high contact volumes so waiting times may be longer.

Thank you for understanding.

Caelena · April 2020

Thank you for letting me know that my ticket is being looked at