Even tho I wrote a very detailed ticket about my issue, I also got a automated mesasge :Greetings,
Thank you for contacting The Elder Scrolls Online Team.
We are aware of some players experiencing usability issues with the Group Finder. We are looking to solve technical issues in future updates, but your issue may be solved by one of the troubleshooting tips below:
15 minute wait period
Players incur a 15 minute wait period if they leave a group or the group is disbanded. This is to encourage players to finish the activity they originally queued up for via the Group Finder, and dissuade them from immediately leaving a newly formed group. The game restricts players from using Group Finder again for 15 minutes after the initial group creation.
Sometimes, unfortunately, a group leader will disband the party which bestows the 15 minute wait period on the group before queueing for a new activity.
Group Immediately Disbanding
In most cases, logging out to the character select screen again and then back in or loading into a brand new zone will resolve group-related issues.
If the issue persists after re-logging, you can try reforming the group you were in when the issue occurred and then disbanding it. You can also try joining a large group and asking the group leader to disband it. This can help reset your UI. To prevent this from happening in the future, we recommend not logging out of the game while still in a group.
Not finding Group
Some players may experience an issue when using the Looking for Group function in which they never succeed in finding a group. This can occur when players either do not have a role selected when they begin the search or they start a search with one role but then attempt to change to another before the search ends. Players can bypass this issue by selecting their desired role before they begin a Looking for Group search and not switching to another role before the search completes.
If these troubleshooting steps don't solve your issue, feel free to reply to this email for continued assistance.
Warm Regards,
The Elder Scrolls Online Team
wich has just really nothing to do with my issue.....
besides that, the support sorted my issue under the cache : Group/Dungeon/Activitytool
what is also totally wrong
barney2525 wrote: »Even tho I wrote a very detailed ticket about my issue, I also got a automated mesasge :Greetings,
Thank you for contacting The Elder Scrolls Online Team.
We are aware of some players experiencing usability issues with the Group Finder. We are looking to solve technical issues in future updates, but your issue may be solved by one of the troubleshooting tips below:
15 minute wait period
Players incur a 15 minute wait period if they leave a group or the group is disbanded. This is to encourage players to finish the activity they originally queued up for via the Group Finder, and dissuade them from immediately leaving a newly formed group. The game restricts players from using Group Finder again for 15 minutes after the initial group creation.
Sometimes, unfortunately, a group leader will disband the party which bestows the 15 minute wait period on the group before queueing for a new activity.
Group Immediately Disbanding
In most cases, logging out to the character select screen again and then back in or loading into a brand new zone will resolve group-related issues.
If the issue persists after re-logging, you can try reforming the group you were in when the issue occurred and then disbanding it. You can also try joining a large group and asking the group leader to disband it. This can help reset your UI. To prevent this from happening in the future, we recommend not logging out of the game while still in a group.
Not finding Group
Some players may experience an issue when using the Looking for Group function in which they never succeed in finding a group. This can occur when players either do not have a role selected when they begin the search or they start a search with one role but then attempt to change to another before the search ends. Players can bypass this issue by selecting their desired role before they begin a Looking for Group search and not switching to another role before the search completes.
If these troubleshooting steps don't solve your issue, feel free to reply to this email for continued assistance.
Warm Regards,
The Elder Scrolls Online Team
wich has just really nothing to do with my issue.....
besides that, the support sorted my issue under the cache : Group/Dungeon/Activitytool
what is also totally wrong
That's the Ticket game with this company. First response is automated and probably does not even address the issue. You must then respond to That saying it did not fix the issue, and go back and forth until an actual person is responding to your issue.
Its a really really stupid system, IMHO, but that's the game they call ' customer support'.
IMHO
Hippie4927 wrote: »In order to get a person to help you, you have to respond to that automated message and explain everything again.
Alienoutlaw wrote: »just remember there are 1000's of ppl with tickets everyday that all need replies there are 1000's of ppl in front of you waiting for responses, it takes time be patient and stay polite
Blackleopardex wrote: »Alienoutlaw wrote: »just remember there are 1000's of ppl with tickets everyday that all need replies there are 1000's of ppl in front of you waiting for responses, it takes time be patient and stay polite
You all seem to think that I'm unaware of how the support works and that it might take time. Yes it is annoying that I been waiting long. However I was interested to hear if anyone else had encountered the same issues this week, since I know of 4 accounts in total that got social banned without understanding why.
Alienoutlaw wrote: »do you use any addons that use automated mail or chat functions? if something flags as spamming this can lead to a social ban as the system is automated
Alienoutlaw wrote: »Blackleopardex wrote: »Alienoutlaw wrote: »just remember there are 1000's of ppl with tickets everyday that all need replies there are 1000's of ppl in front of you waiting for responses, it takes time be patient and stay polite
You all seem to think that I'm unaware of how the support works and that it might take time. Yes it is annoying that I been waiting long. However I was interested to hear if anyone else had encountered the same issues this week, since I know of 4 accounts in total that got social banned without understanding why.
do you use any addons that use automated mail or chat functions? if something flags as spamming this can lead to a social ban as the system is automated
Blackleopardex wrote: »Alienoutlaw wrote: »Blackleopardex wrote: »Alienoutlaw wrote: »just remember there are 1000's of ppl with tickets everyday that all need replies there are 1000's of ppl in front of you waiting for responses, it takes time be patient and stay polite
You all seem to think that I'm unaware of how the support works and that it might take time. Yes it is annoying that I been waiting long. However I was interested to hear if anyone else had encountered the same issues this week, since I know of 4 accounts in total that got social banned without understanding why.
do you use any addons that use automated mail or chat functions? if something flags as spamming this can lead to a social ban as the system is automated
As I stated before I have not done anything that should trigger a social ban, including your mentions. That's why it's annoying and weird.
bracer2121b14_ESO wrote: »I have the same problem, all 3 of my accounts are doing the same. Created a ticket and have never heard from them.
Blackleopardex wrote: »Update: Zos has responded to me and removed the social ban, no explanation was given. My gf have yet to get a response.
@SocialAssassin When you really don't play much for a week it's easy to remember the little you did so no.
And we play on pc-eu...
I mean OP says he only enjoys 2 things about EDO.
1. Trading
2. CHAT
I’m guessing OP enjoys chat a little too much
Blackleopardex wrote: »Update: Zos has responded to me and removed the social ban, no explanation was given. My gf have yet to get a response.
Blackleopardex wrote: »Update: Zos has responded to me and removed the social ban, no explanation was given. My gf have yet to get a response.
You must be one of the luckiest ones... I have been banned since December 29th... Same thing as you I have no idea what I did other then Scanning for prices with TTC. I don't talk to anyone except my family and friends...