Account Bug (Urgent Help Required)

Caesarion

So Greetings, I was away from the game for some months now and my brother decided he would like to try it out so I'd figure I'd buy the new expansion and join him.

So I bought the new expansion and all and when I was about to logg on I noticed that my email did not have the account linked to my mail (I tried to request new Password/Log in but it wont request any as if I never had an account). I have no idea why so I tried to submit a ticket. Now the issue is when I submit a ticket trough Bethseda and I want to check my ticket for progress it does not appear so I do not know where else to turn then here, this Forum ID is also linked to the account I am talking about.

I've spent both lots of time and money into this game so at the moment I am very afraid it all has been for nothing and this really made my christmas feel not as good as intended even worse I even feel bad I even encountered this issue.

The Ticket ID is:

Thank you for submitting your ticket. Your reference #:191224-003156

But I myself are not able to find any information about this and even though I make new tickets they wont show up anywhere.

I have all the payments trough paypal made to the account.

I have CD key for Morrowind expansion and such when installed into the game.

I have recipt for Crowns and Sub which we're made trough paypal.

Shadowshire

@Caesarion

Since the issue is unlikely to be a bug in the game software, I recommend that you copy your OP and re-post it to: Customer Support General.

Also add @ZOS_JessicaFolsom and @ZOS_BillE at the start of the post to draw specific attention to the issues.

.... I noticed that my email did not have the account linked to my mail.

It is unclear to me as to where and when you "noticed" that. Which "email" did not have the account "linked" to which "mail"??

Apparently you did many things. You had not logged-on to play for several months. At least, I don't know whether the account remained opened and usable. Did you log-in with it to see whether you could resume playing the game before doing anything else? If you forgot the password (assuming the account remained open), then that issue certainly needed to be resolved before proceeding any further.

So, it is not clear to me exactly what you did, and the specific order in which you did them. For example, did you install the "new expansion" (Elsweyr -?-) on your computer before you attempted to log-in to play?

If I were you, I would make a numbered list of the actions you took in the order that you did them. The more detailed and specific you can be in recalling and describing them, the better.

Good luck, and I hope you enjoy the Christmas and New Year's holidays regardless!!

ZOS_Bill

We are closing this thread as we have responded to your other discussion found below.

Need help with my account!