R.I.P. PC EU

SmukkeHeks

Is there some information on the server or is it just the event that’s being cared for?

I can’t seem to find any update on it? Is it me?

Asardes

I tried getting into dungeons and BGs last evening. Almost an hour in total, spent in queue with no pops, regardless of role. The finder is completely broken. I tried at 9 p.m, 11 p.m and 1 a.m. for about 20 minutes each time. I doubt the server load was that high in the later hours to justify this.

holden_caulfield

CiliPadi wrote: »

billp_ESO wrote: »

I've never heard that the code base on EU was different than NA. That would in itself be a big problem.

All the server and game issues they are having smells of spaghetti coding, badly.

I dont know you, but your post smells like what a noobie coder could write.

Zos is not some obscure software house whose offices are in the basement of the CEO's parents home.
They surely follow strict rules in their development process and deployment.

IMO they are now facing with worst problems than bad coding practices.
Maybe they just didnt see huge shortcomings in the technologies they adopted.
If so the dilemma would be rewrite everything or ducktaping where they can and use every optimizations they know of. Even working with their third party vendors.
And bruteforce everything else throwing more hardware at it.

I hope that all this makes sense since english is not my main language

KoultouraS

So much investigation ... you should have become Sherlock Holmes by now

NeillMcAttack

My guess is the main log in issues stem from the fact that the log in servers for EU and are in the US. The bandwidth on those lines would have to be fairly large to handle all the requests with the added ping delay due to the increased distance.

And didn’t they mention that moving many accounts into to “cold storage” would improve load times due to the fact that you basically re-log and ping that server every time you hit a load screen? Keep in mind that every time you “log” in this regard, it still searches through every account ever made before it “finds” yours. This would explain why most issues occur whilst traveling through load screens or using the dungeon finder.

It’s my guess that these log-in issues will not be addressed until they try the “cold storage” protocols scheduled for next year. But they really need to move the EU log in servers closer to the game servers also to reduce the congestion on the lines during prime time, or, with continued increased growth, it’s just another temporary fix.

Malem_Benign

KoultouraS wrote: »

So much investigation ... you should have become Sherlock Holmes by now

Imagine if they are pro level in development, it operations, marketing and pr, and after successfully fixing the problem it's good to laugh at oneself and make, for example, some kind of new sleuth costume and/or emote that represents constant investigation of something. Problem fixed, everybody laughed, reputation saved, money earned.

holden_caulfield

NeillMcAttack wrote: »

My guess is the main log in issues stem from the fact that the log in servers for EU and are in the US. The bandwidth on those lines would have to be fairly large to handle all the requests with the added ping delay due to the increased distance.

And didn’t they mention that moving many accounts into to “cold storage” would improve load times due to the fact that you basically re-log and ping that server every time you hit a load screen? Keep in mind that every time you “log” in this regard, it still searches through every account ever made before it “finds” yours. This would explain why most issues occur whilst traveling through load screens or using the dungeon finder.

It’s my guess that these log-in issues will not be addressed until they try the “cold storage” protocols scheduled for next year. But they really need to move the EU log in servers closer to the game servers also to reduce the congestion on the lines during prime time, or, with continued increased growth, it’s just another temporary fix.

I agree with you on some level.
But we are talking about how many records? In the millions Im sure but in the order of magnitude easily manageable (SP?)
Dont u agree?
If is a network congestion because there are several MB per record to retrive I would have thought should be addressed by now

NeillMcAttack

holden_caulfield wrote: »

NeillMcAttack wrote: »

My guess is the main log in issues stem from the fact that the log in servers for EU and are in the US. The bandwidth on those lines would have to be fairly large to handle all the requests with the added ping delay due to the increased distance.

And didn’t they mention that moving many accounts into to “cold storage” would improve load times due to the fact that you basically re-log and ping that server every time you hit a load screen? Keep in mind that every time you “log” in this regard, it still searches through every account ever made before it “finds” yours. This would explain why most issues occur whilst traveling through load screens or using the dungeon finder.

It’s my guess that these log-in issues will not be addressed until they try the “cold storage” protocols scheduled for next year. But they really need to move the EU log in servers closer to the game servers also to reduce the congestion on the lines during prime time, or, with continued increased growth, it’s just another temporary fix.

I agree with you on some level.
But we are talking about how many records? In the millions Im sure but in the order of magnitude easily manageable (SP?)
Dont u agree?
If is a network congestion because there are several MB per record to retrive I would have thought should be addressed by now

I’m not going to pretend to know, but whatever it is, it currently isn’t managable, and being that they claim the infrastructure is the same as NA, yet there are easily measurable differences, and isn’t being ‘managed’, it has to be a logistical issue, ie. networking limitations, bandwidth limitations, protocol inadequacies, whatever.
I just hope they realise their potential, place the appropriate value on the product, and move quickly to improve the situation for everyone.

holden_caulfield

NeillMcAttack wrote: »

holden_caulfield wrote: »

NeillMcAttack wrote: »

My guess is the main log in issues stem from the fact that the log in servers for EU and are in the US. The bandwidth on those lines would have to be fairly large to handle all the requests with the added ping delay due to the increased distance.

And didn’t they mention that moving many accounts into to “cold storage” would improve load times due to the fact that you basically re-log and ping that server every time you hit a load screen? Keep in mind that every time you “log” in this regard, it still searches through every account ever made before it “finds” yours. This would explain why most issues occur whilst traveling through load screens or using the dungeon finder.

It’s my guess that these log-in issues will not be addressed until they try the “cold storage” protocols scheduled for next year. But they really need to move the EU log in servers closer to the game servers also to reduce the congestion on the lines during prime time, or, with continued increased growth, it’s just another temporary fix.

I agree with you on some level.
But we are talking about how many records? In the millions Im sure but in the order of magnitude easily manageable (SP?)
Dont u agree?
If is a network congestion because there are several MB per record to retrive I would have thought should be addressed by now

I’m not going to pretend to know, but whatever it is, it currently isn’t managable, and being that they claim the infrastructure is the same as NA, yet there are easily measurable differences, and isn’t being ‘managed’, it has to be a logistical issue, ie. networking limitations, bandwidth limitations, protocol inadequacies, whatever.
I just hope they realise their potential, place the appropriate value on the product, and move quickly to improve the situation for everyone.

I can only agree with u. Its really a beautiful game. Such attention to details. And yet plagued with problems that u wouldnt belive such a big house could ever have

DrOuttaSight

I just want to log-in, without experiencing problems, and play the game,
and spend some money, depending on price/what's on offer.

If most problems point to incapacity, server, game loading screen times, etc... they need to fix whatever.

as for pr, the cheapest form of advertising is word of mouth.. err I mean finger to keyboard.

I really do pray that these issue's don't dog the PC EU servers through Xmas/New Year,

because the servers will be heavily tested over this time period.

SmukkeHeks

@ZOS_GinaBruno
Any news regarding the server? Because either you risk the possibility of your customers on their own start to reach conclusions, quite possibly some you don’t want combined with your brand or you start communicating?

Don’t be afraid to get into details, I’m sure we can get it translated by others users if you start to drive down nerdy-lane. But now is the time for some actual information.

- why
- How
- What’s being done
- How long perspective before reaching standard

I’m aware that you aren’t the one with hands on, but when ever someone calls you seem to answer....

Vahrokh

As of now we have 3-4 of us constantly disconnecting from server while doing trial. Even I got the boot, despite 90ms latency and 300 mbps fiber line. BTW all those disconnect, remain on Discord, so they don't have real network issues on their side.

Saltisol

I play low level bg's that's about what I do but it's impossible to tell if the activity finder is active or inactive. The only way to "find out" is to wait until you waited long enough to understand that it's inactive, sick.....

Got one after waiting 32 mins and some1 declined
Well at leats now I know it's Active.

Updated the post.

Gravord

40 min bg q atm, so much fun.

Suryoyo

Even loading screens are way longer than before dragonhold, one can notice it, it's kinda frustrating because you're wondering if it's an infinite loading screens or not, if you should close and relaunch the game...

d3adpain

5-10 min loading screens, guilds store won't load and delay in chat classic zos
same thing for the last month since dragonhold at prime time
they are literally don't give a *** about this game

Asardes

I just finished my pledges, wanted to port out, hit a long loading screen ending in timeout. I doubt the server load is higher than usual.

MyNameIsElias

I can't login again @ZOS_GinaBruno

"Login timeout" when attempting to get in.

Tommy_The_Gun

Is this happening again ?! wtf...

Waynerx8

Please just bin it now, and go pull spuds up in a field for a living, surely you can't fu?k that up, CAN YOU.

Edenprime

Long loading screens into a dungeon (about 10min now). LFG tool wasn't working so we tried porting in. No one has gotten in yet. PC EU

MjolnirVilkas

Can't log in. Yet again.

marius_buys

Cant access guild store or bank

Tommy_The_Gun

https://forums.elderscrollsonline.com/en/discussion/501838/update-on-undaunted-event#latest
"To give everyone an update for today, we're still working on some adjustments and getting everything tested. We know everyone is anxious to hear our plans for the Undaunted event, and we’ll tell you as soon as everything is solidified. Right now, the priority is getting the fixes tested as much as possible, which does take time. We’ll check back in with you all tomorrow with the latest status. "

ZOS, those better be some damn good fixes. Your EU server chokes even if there is no event. All it takes is slightly more people to login in the evening...

Saltisol

"To give everyone an update for today, we're still working on some adjustments and getting everything tested. We know everyone is anxious to hear our plans for the Undaunted event, and we’ll tell you as soon as everything is solidified. Right now, the priority is getting the fixes tested as much as possible, which does take time. We’ll check back in with you all tomorrow with the latest status."


LOL as if the undaunted event was our main concerns…….

Azurya

Can´t login, this is so upsetting...........
why should I pay and play any longer??????????
@ZOS_GinaBruno @ZOS_KaiSchober @ZOS anyone.........................

VerboseQuips

I am stuck in an infinite loading screen towards Alinor's outlaw refuge. And there isn't even an event!

I am so grateful I could finish a dungeon run tonight before it happened!

daim

I'm glad my eso+ ran out today finally. Now I can just relax and login casually

marius_buys

Waynerx8 wrote: »

Please just bin it now, and go pull spuds up in a field for a living, surely you can't fu?k that up, CAN YOU.

ZOS: Challenge accepted!

DrOuttaSight

@ZOS_GinaBruno

PC EU Server

I decided to travel from Alik'r to Summerset,

I have been waiting for 10mins now for the game to complete the journey,

something is defiantly wrong with the game tonight.