Update on Undaunted Event

ZOS_GinaBruno

Hello everyone,

Shortly after the launch of Undaunted Event today, we began to see server issues related to the Activity Finder that was affecting your ability to play the game. While we did put protections in place prior to the event to ensure stability, these clearly weren’t adequate.

Our top priority is making sure you can log in and play, so to that end, we have decided to turn off the Undaunted Event this afternoon. We know that the loss of this event is disappointing and frustrating, and we have begun discussing what to do in its place. We’ll provide an update a little later today in this thread once we know exactly when we will turn off the event and what our next steps will be.

If you'd like to discuss this, please visit one of the existing threads.

Thank you for your continued patience and understanding.

ZOS_GinaBruno

Update: The Undaunted Event is officially off on all servers, and all supporting features are also disabled (such as the Impresario). We are still discussing next steps, and will let you know as soon as we have a plan.

ZOS_GinaBruno

Just to give everyone an update, we will not be enabling any additional events this weekend while we concentrate on implementing fixes for the Activity Finder. When we dug into why the issues began yesterday, we uncovered a new problem where certain groups queuing with the Activity Finder were causing significant database load issues. The fixes we’re working on will better distribute the load and impact on the database, and they are currently with QA for testing. We really appreciate everyone’s patience while we troubleshoot these issues, and completely understand how disruptive it's been for you. Once we receive the testing results from QA, we’ll give everyone another update of our plans on Monday.

ZOS_GinaBruno

Update: The fixes previously mentioned for the Activity Finder are still going through testing, so we'll have another update for everyone tomorrow afternoon.

ZOS_GinaBruno

To give everyone an update for today, we're still working on some adjustments and getting everything tested. We know everyone is anxious to hear our plans for the Undaunted event, and we’ll tell you as soon as everything is solidified. Right now, the priority is getting the fixes tested as much as possible, which does take time. We’ll check back in with you all tomorrow with the latest status.

ZOS_GinaBruno

While we continue to test the fixes for the Activity Finder, we’d like to share our current plan for these fixes and the Undaunted Event:

• Once the previously mentioned fixes for the Activity Finder have been verified by QA, we'll publish them to all platforms and megaservers (no downtime will be required for this to happen). The idea is to initially have these on the Live megaservers during a time when there’s no active in-game event.
• After these changes are confirmed to be stable, we’ll look at a time that we can bring the Undaunted event back for everyone to obtain the items. The current thinking is this will happen sometime in December, after the Dawn of the Dragonguard event from 11/26-12/9.
• It’s also worth noting that while Dawn of the Dragonguard has a dungeon component, its reliance on the Activity Finder is minimal.

The timeline above is subject to change based on how testing goes and how the fixes perform in a live environment. If anything changes, we'll be sure to let everyone know. We’ll post in this thread once we have more information on when the hotfix for the Activity Finder fixes will be going live.

ZOS_GinaBruno

Thanks to everyone for your continued patience while we continued to work out some details on our end. As of this time, we still plan to re-enable the Undaunted Event, but we’re moving it out of this year and into mid-January so we can continue working on some additional fixes for the Activity Finder.

You may be wondering how this will affect the remaining Event Tickets you can collect for this year. We plan to make up for this by making a slight change to the upcoming New Life Festival. During this event, in addition to the normal acquisition of Event Tickets, you can kill any boss in the game to receive an additional 3 Event Tickets. In this case, “any boss” includes all delve bosses, world bosses, Arena final bosses, dungeon final bosses, and Trial final bosses. This change will net you 5 total Tickets per day.

Thanks again for your patience, and we’ll let you know when we have an exact date for the Undaunted Event returning in January.

ZOS_GinaBruno

Hi everyone,

With the recent implementation of several fixes for the Activity Finder, we’re inviting everyone to try out the updated tool on the live servers. To help us reach the desired population and Activity Finder load, we are re-enabling the Undaunted Event from Thursday, January 9 at 10:00AM EST through Monday, January 13 at 10:00AM EST. We believe these latest fixes will allow for a better experience, but we’ll be closely monitoring performance throughout the event in case of further issues. 

Thank you for your patience throughout this process and for helping us ensure that the overall Activity Finder is improved.