When will characters stuck in the Star Haven Catacombs get fixed?

zopiahhb16_ESO

I made a ticket about this issue well over a month ago after buying Elsweyr and have since been stuck and unable to play on my new character, I have been told multiple times to keep a look out for patch notes to fix this issue and so far nothing has been done. I've paid nearly £30 for this exapnsion and have spent the last month stuck in the tutorial. I would just delete my character and make a new one if it didn't contain all my pre order maps and bonuses.

Are there any other players who are also stuck in the catacombs that have been unable to play the expansion that they paid for?

ZOS_Bill

@zopiahhb16_ESO

Could you provide your ticket number so we can look into this?

zopiahhb16_ESO

ZOS_BillE wrote: »

@zopiahhb16_ESO

Could you provide your ticket number so we can look into this?

The ticket number is: 190628-002095 190529-002241

zopiahhb16_ESO

zopiahhb16_ESO wrote: »

ZOS_BillE wrote: »

@zopiahhb16_ESO

Could you provide your ticket number so we can look into this?

The ticket number is: 190628-002095

Sorry wrong ticket number, it is: 190529-002241

ZOS_Bill

@zopiahhb16_ESO

Thank you for the ticket number. I've sent you a message with the latest information on this issue.