The Elder Scrolls Online

Maintenance for the week of September 22:
• NA megaservers for maintenance – September 22, 4:00AM EDT (8:00 UTC) - 10:00AM EDT (14:00 UTC)
• EU megaservers for maintenance – September 22, 8:00 UTC (4:00AM EDT) - 14:00 UTC (10:00AM EDT)

So, EU Mega Server is not in Frankfurt but in the USA

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  • Dagoth_Rac
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    Whois is not some omniscient god. I think it is just a form that gets filled out. The whois info is probably from when ZOS first set up EU server and never got updated after move to Frankfurt.
  • Martinus72
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    Fake news.
    I know what ping I had when it was across the pond and I know what ping I have when it’s in Germany now.
  • xRIVALENx
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    Mathius_Mordred wrote: »
    TriangularChicken wrote: »
    I don't know.. non prime time I have like 70-100 ping.. I believe if the server was located in the US my ping would be higher?
    ..but you never know..

    The round trip from the UK is
    3,547 x2 mi Distance from My Location (Beeston, UK) to Hunt Valley.

    At the speed of light, 186282 miles/sec that gives a travel time of 0.038 sec, or 38 ms. Your ping is well within that.

    If only light traveled across fibre optic mediums at the speed it does in a vacuum :)

  • MJallday
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    I think the only thing apparent here is the lack of people’s understanding about pings, latency and network traversing / DNS. The direct speed of light equations to ping time did make me giggle - clearly someone has a limited comprehension of the OSI 7 layer model!

    There is also a significant amount of guesswork into ZOSs ESO infrastructure

    Anyway - the login servers and game servers are 2 things you can ping and indeed DNS lookup. Just bear in mind that whilst it’s how it’s externally presented. The layers behind it could be (probably will be) a maze of networking- probably involving virtualisation layers and load balancing. All of which will affect your game experience. It might not even be in the same location as the front door servers. I also gather Akamai are involved somewhere along the line which might complicate matters

    In short us mere users can only see 1 piece if the puzzle

    I would also like to point out i doubt ZOS own the data centres. Most companies will “co-lo” - which is incredibly cheap. To give you an idea - a full 42U cab in a tier 3 uk data centre on the m4 corridor will only cost about 40k a year - which is the power, bandwidth and support all wrapped in

    Owning a DC by comparison will cost anywhere up from £10m a year depending on what and how you do it

    Irrespective, I’ll conclude by saying that if ZOS engaged users and user groups and indeed read these forums and the wider internet - they’d realise that whether it is perception or reality- there is a major issue




  • Env_t
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    indeed its fake news

    /close
  • LoreToo
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    It will be surprise, if you will tell us, that eu servers located in some1 butthole, oh wait.....
  • anitajoneb17_ESO
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    MJallday wrote: »
    I would also like to point out i doubt ZOS own the data centres. Most companies will “co-lo” - which is incredibly cheap. To give you an idea - a full 42U cab in a tier 3 uk data centre on the m4 corridor will only cost about 40k a year - which is the power, bandwidth and support all wrapped in

    From what we were told ZOS us over the years, it seems that the US servers are located in Texas and owned by ZOS (though not 100% sure about that), and the EU servers are located in Frankfurt, Germany and rented through Amazon.

    As I said, I'm curious by nature and have always been told that the costs of hosting (whatever) big data were horrendously high. On the other hand, if it were that horrendously expensive, all companies would not go full cloud like they do now. What do you mean by "incredibly cheap"... ? Your post seems highly interesting but it's somehow written in some computalese language that I don't understand... :-(
    Edited by anitajoneb17_ESO on June 23, 2019 8:06PM
  • validifyedneb18_ESO
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    Mathius_Mordred wrote: »
    TriangularChicken wrote: »
    I don't know.. non prime time I have like 70-100 ping.. I believe if the server was located in the US my ping would be higher?
    ..but you never know..

    The round trip from the UK is
    3,547 x2 mi Distance from My Location (Beeston, UK) to Hunt Valley.

    At the speed of light, 186282 miles/sec that gives a travel time of 0.038 sec, or 38 ms. Your ping is well within that.

    Look guys, I found someone who doesn't know how the internet and latency works.

    Its not the distance, its the number of jumps, and the number of jumps has a positive correlation with distance.
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  • Arunei
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    Just a thought, but if we've been told in the past the EU server is in <x location>, why are people demanding an answer about where it is now? What does anyone expect will change if a dev comes in to say "Yeah it's still in <x location>"? It won't change what OP's post shows, and if ZOS had done anything to move an entire megaserver for whatever reason, I imagine that'd be some pretty big news they'd announce somewhere and not something they'd do all hush-hush. I might not know much about deeper IT stuff either, but I'm fairly sure switching an entire megaserver's data from one center to another would require some sort of downtime of said megaserver; I don't think they could just flip a switch or press a button and magically have thousands and thousands of players' data moved instantly with no one noticing.
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  • zaria
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    TriangularChicken wrote: »
    I don't know.. non prime time I have like 70-100 ping.. I believe if the server was located in the US my ping would be higher?
    ..but you never know..
    Its easy to know, test your ping on the PTS who is in the US and is dead now so no performance issues. Its still perfect for testing out sets, should I be farming and gold out this set or don't it make any difference?
    And ping is significantly higher, did not check it but felt it on rotations. Dummy parse felt like an lagy trial.
    Grinding just make you go in circles.
    Asking ZoS for nerfs is as stupid as asking for close air support from the death star.
  • anitajoneb17_ESO
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    Arunei wrote: »
    Just a thought, but if we've been told in the past the EU server is in <x location>, why are people demanding an answer about where it is now? What does anyone expect will change if a dev comes in to say "Yeah it's still in <x location>"? It won't change what OP's post shows, and if ZOS had done anything to move an entire megaserver for whatever reason, I imagine that'd be some pretty big news they'd announce somewhere and not something they'd do all hush-hush. I might not know much about deeper IT stuff either, but I'm fairly sure switching an entire megaserver's data from one center to another would require some sort of downtime of said megaserver; I don't think they could just flip a switch or press a button and magically have thousands and thousands of players' data moved instantly with no one noticing.

    - It's the "ZOS lie, we know better" syndrom...
    - When they moved to EU server physically to EU (yes it used to be in the US at launch) it took like 24/48 hours of downtime, and yes they communicated a lot around it. Even sent us pictures of the EU megaserver (that was just racks upon racks of machines, but still gives a nice idea of the size of the entire thing). Il the meantime, we were posting memes with doves flying over the Atlantic with the server in their beak, or hamsters swimming across :-)

    I'd still be interested to know the data flow from us to login servers then playing servers. I'm curious :-)
    Edited by anitajoneb17_ESO on June 23, 2019 9:00PM
  • zaria
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    Mathius_Mordred wrote: »
    TriangularChicken wrote: »
    I don't know.. non prime time I have like 70-100 ping.. I believe if the server was located in the US my ping would be higher?
    ..but you never know..

    The round trip from the UK is
    3,547 x2 mi Distance from My Location (Beeston, UK) to Hunt Valley.

    At the speed of light, 186282 miles/sec that gives a travel time of 0.038 sec, or 38 ms. Your ping is well within that.
    Lowest ping from England to the US is just short of 60 ms, this is on an private fiber between two financial data centers again an private fiber. Over internet with multiple routing you would be very lucky to just get 150 ms added.
    Fiber is 50-70% of lightspeed, routing tend to add 5-10 ms to.

    Grinding just make you go in circles.
    Asking ZoS for nerfs is as stupid as asking for close air support from the death star.
  • zaria
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    essi2 wrote: »
    My ping to the NA server is between 100 and 200ms higher, so I doubt this very much.

    The login server is in the US though.

    The Bethesda.net launcher probably connects to a download server, much like Steam does.
    This, good chance updates and stuff who is not lag critical is run from US.
    A bit surprise about the login servers, not because of lag but because of redundancy.
    But again its an skill question as is first trash in Wayrest 1
    Grinding just make you go in circles.
    Asking ZoS for nerfs is as stupid as asking for close air support from the death star.
  • Alucardo
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    If the EU mega server is located in the US, then the US one must be located in Jupiter, because the latency difference between the two is night and day.
  • MJallday
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    Arunei wrote: »
    Just a thought, but if we've been told in the past the EU server is in <x location>, why are people demanding an answer about where it is now? What does anyone expect will change if a dev comes in to say "Yeah it's still in <x location>"? It won't change what OP's post shows, and if ZOS had done anything to move an entire megaserver for whatever reason, I imagine that'd be some pretty big news they'd announce somewhere and not something they'd do all hush-hush. I might not know much about deeper IT stuff either, but I'm fairly sure switching an entire megaserver's data from one center to another would require some sort of downtime of said megaserver; I don't think they could just flip a switch or press a button and magically have thousands and thousands of players' data moved instantly with no one noticing.

    Depends how they do their virtualisation layer. If they do it right then With programs like zerto running on a vmlayer (hyper v or vmware) you can transfer the access to terabytes of information between nodes online (spanning continents) - without anyone noticing
  • Mathius_Mordred
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    The fact remains that the eso64.exe is connected to Maryland, not Frankfurt for me and I am on the EU server. I have yet to see an explanation which explains this. The login launcher does indeed connect to Frankfurt though once the game launches it switches to the USA. I doubt anyone from ZOS is going to answer this, the last time it was raised it appears the thread was rapidly closed.
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  • Cążki
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    bump I also want to know some answers.
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  • Tigerseye
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    rumple9 wrote: »
    Lag will be worse still after brexit

    When we spontaneously float off into the Atlantic, you mean?
  • Tigerseye
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    Arunei wrote: »
    Just a thought, but if we've been told in the past the EU server is in <x location>, why are people demanding an answer about where it is now? What does anyone expect will change if a dev comes in to say "Yeah it's still in <x location>"? It won't change what OP's post shows, and if ZOS had done anything to move an entire megaserver for whatever reason, I imagine that'd be some pretty big news they'd announce somewhere and not something they'd do all hush-hush. I might not know much about deeper IT stuff either, but I'm fairly sure switching an entire megaserver's data from one center to another would require some sort of downtime of said megaserver; I don't think they could just flip a switch or press a button and magically have thousands and thousands of players' data moved instantly with no one noticing.

    Um, they close down the servers for several hours most Mondays and occasionally, on other days too.

    If I were ZoS, I would just get someone to come on here and reassure people that the EU server is still in Germany.

    Assuming they can still do that honestly, of course.
  • Arzharo
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    No matter where the server is located, ZoS has to do something about it. You shouldn't make a game your hardware cannot support. Why make a game mode that is completely unplayable especially on prime time (Cyrodiil).

    The game is unresponsive overall and should be looked at. I have 500/500 mbs through fiber but ESO makes my connection feel like 56k modem.
  • Elwendryll
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    Mr_Walker wrote: »
    Mathius_Mordred wrote: »
    essi2 wrote: »
    Mathius_Mordred wrote: »
    TriangularChicken wrote: »
    I don't know.. non prime time I have like 70-100 ping.. I believe if the server was located in the US my ping would be higher?
    ..but you never know..

    The round trip from the UK is
    3,547 mi Distance from My Location (Beeston, UK) to Hunt Valley.

    At the speed of light, 186282 miles/sec that gives a travel time of 0.038 sec, or 38 ms. Your ping is well within that.

    LOL

    I should have said 3,547 x2 miles, miss-type, well spotted or are you laughing at something else?

    A signal through a fibre optic cable doesn't travel at the speed of light. Then you've got all the various "stops" it has to make....

    I know it has already been addressed, the actual speed depends on the reflective index, light travels at ~2/3 of the speed of light in a regular fiber, because it does not go straight but it bounces off the edges of the core. So it's more like a triangular path. And you don't have a straight fiber between your home and the final server. I still get 72 ping at best with a really solid network, and it's like 30-40 higher than what I get on other games.
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  • mague
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    159.100.232.218 and 195.122.154.4 are both european based because they are maintained by RIPE. In the USA there is ARIN instead of RIPE.
  • Mathius_Mordred
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    mague wrote: »
    159.100.232.218 and 195.122.154.4 are both european based because they are maintained by RIPE. In the USA there is ARIN instead of RIPE.

    RIPE: We're an independent, not-for-profit membership organisation that supports the infrastructure of the Internet through technical coordination in our service region. Our most prominent activity is to act as the Regional Internet Registry (RIR) providing global Internet resources and related services (IPv4, IPv6 and AS Number resources) to members in our service region.

    inetnum: 159.100.224.0 - 159.100.239.255
    netname: TRRLNET
    descr: Zenimax Online Studios
    country: US
    admin-c: JP10089-RIPE
    tech-c: JP10089-RIPE
    status: LEGACY
    remarks: For information on "status:" attribute read https://www.ripe.net/data-tools/db/faq/faq-status-values-legacy-resources
    mnt-by: JPACE-MNT
    created: 2013-09-25T10:40:11Z
    last-modified: 2016-02-09T21:48:51Z
    source: RIPE

    person: Jonathan Pace
    address: 9420 Capital of Texas Highway Suite 380
    phone: +15125936409
    nic-hdl: JP10089-RIPE
    mnt-by: JPACE-MNT
    created: 2016-02-09T15:55:45Z
    last-modified: 2016-02-09T15:55:45Z
    source: RIPE

    % This query was served by the RIPE Database Query Service version 1.94 (WAGYU)

    Netblock Description Num IPs
    159.100.224.0/20 Zenimax Online Studios 4,096 USA
    159.100.224.0/24 Zenimax Online Studios 256 USA
    159.100.226.0/24 Zenimax Online Studios 256 USA
    159.100.227.0/24 Zenimax Online Studios 256 USA
    159.100.228.0/24 Zenimax Online Studios 256 USA
    159.100.229.0/24 Zenimax Online Studios 256 USA
    159.100.230.0/24 Zenimax Online Studios 256 USA
    159.100.231.0/24 Zenimax Online Studios 256 USA
    159.100.233.0/24 Zenimax Online Studios 256 USA
    159.100.234.0/24 Zenimax Online Studios 256 USA
    159.100.235.0/24 Zenimax Online Studios 256 USA
    159.100.236.0/24 Zenimax Online Studios 256 USA
    159.100.237.0/24 Zenimax Online Studios 256 USA
    159.100.238.0/24 Zenimax Online Studios 256 USA
    159.100.239.0/24 Zenimax Online Studios 256 USA
    195.122.154.0/23 BCHT6855 512 Germany


    Geolocation data from IP2Location (Product: DB6, updated on 2019-6-1)
    IP Address Country Region City
    159.100.232.218 United States Maryland Hunt Valley

    ISP Organization Latitude Longitude
    Zenimax Online Studios Not Available 39.4915 -76.6609

    Geolocation data from ipinfo.io (Product: API, real-time)
    IP Address Country Region City
    159.100.232.218 United States Not Available Not Available

    ISP Organization Latitude Longitude
    ZeniMax Germany GmbH ZeniMax Germany GmbH (zenimaxonline.com)     37.7510 -97.8220

    Geolocation data from DB-IP (Product: Full, 2019-6-2)
    IP Address Country Region City

    159.100.232.218 United States Texas Austin
    ISP Organization Latitude Longitude
    TRRLNET Trrlnet 30.3888 -97.7489

    Someone with more knowledge than me or ZOS themselves can explain this. They made a big issue of moving the mega server to Frankfurt in July 2014, if it has gone back to the States it would go some way to explaining the poor performance that some EU players are seeing.
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  • idk
    idk
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    Mathius_Mordred wrote: »
    TriangularChicken wrote: »
    I don't know.. non prime time I have like 70-100 ping.. I believe if the server was located in the US my ping would be higher?
    ..but you never know..

    The round trip from the UK is
    3,547 x2 mi Distance from My Location (Beeston, UK) to Hunt Valley.

    At the speed of light, 186282 miles/sec that gives a travel time of 0.038 sec, or 38 ms. Your ping is well within that.

    I guarantee it would not be going through a single continuous run of fiber optics from their home to any server in NA. You fail to account for splices and the multitude of equipment the data is passing through and therefore your information is very much incorrect. Fake news at best.

    Edit: The odd thing is, if Zos had moved the EU server back to the US it would make sense both the EU and NA servers would be at the same location. It would be pretty stupid to have them at very different locations.

    To the point, the difference in my ping between the two servers has a minimum of 50 ms and up to 75 ms. I just checked both to make sure there was still a difference.

    So if Zos did move EU to NA I would expect the ping to be pretty close to each other. I also find it surprising that the lower ping rate of 90-115 is so much higher than your 38 ms you calculated. interesting.
    Edited by idk on June 24, 2019 9:45AM
  • idk
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    Mathius_Mordred wrote: »
    mague wrote: »
    159.100.232.218 and 195.122.154.4 are both european based because they are maintained by RIPE. In the USA there is ARIN instead of RIPE.

    RIPE: We're an independent, not-for-profit membership organisation that supports the infrastructure of the Internet through technical coordination in our service region. Our most prominent activity is to act as the Regional Internet Registry (RIR) providing global Internet resources and related services (IPv4, IPv6 and AS Number resources) to members in our service region.

    inetnum: 159.100.224.0 - 159.100.239.255
    netname: TRRLNET
    descr: Zenimax Online Studios
    country: US
    admin-c: JP10089-RIPE
    tech-c: JP10089-RIPE
    status: LEGACY
    remarks: For information on "status:" attribute read https://www.ripe.net/data-tools/db/faq/faq-status-values-legacy-resources
    mnt-by: JPACE-MNT
    created: 2013-09-25T10:40:11Z
    last-modified: 2016-02-09T21:48:51Z
    source: RIPE

    person: Jonathan Pace
    address: 9420 Capital of Texas Highway Suite 380
    phone: +15125936409
    nic-hdl: JP10089-RIPE
    mnt-by: JPACE-MNT
    created: 2016-02-09T15:55:45Z
    last-modified: 2016-02-09T15:55:45Z
    source: RIPE

    % This query was served by the RIPE Database Query Service version 1.94 (WAGYU)

    Netblock Description Num IPs
    159.100.224.0/20 Zenimax Online Studios 4,096 USA
    159.100.224.0/24 Zenimax Online Studios 256 USA
    159.100.226.0/24 Zenimax Online Studios 256 USA
    159.100.227.0/24 Zenimax Online Studios 256 USA
    159.100.228.0/24 Zenimax Online Studios 256 USA
    159.100.229.0/24 Zenimax Online Studios 256 USA
    159.100.230.0/24 Zenimax Online Studios 256 USA
    159.100.231.0/24 Zenimax Online Studios 256 USA
    159.100.233.0/24 Zenimax Online Studios 256 USA
    159.100.234.0/24 Zenimax Online Studios 256 USA
    159.100.235.0/24 Zenimax Online Studios 256 USA
    159.100.236.0/24 Zenimax Online Studios 256 USA
    159.100.237.0/24 Zenimax Online Studios 256 USA
    159.100.238.0/24 Zenimax Online Studios 256 USA
    159.100.239.0/24 Zenimax Online Studios 256 USA
    195.122.154.0/23 BCHT6855 512 Germany


    Geolocation data from IP2Location (Product: DB6, updated on 2019-6-1)
    IP Address Country Region City
    159.100.232.218 United States Maryland Hunt Valley

    ISP Organization Latitude Longitude
    Zenimax Online Studios Not Available 39.4915 -76.6609

    Geolocation data from ipinfo.io (Product: API, real-time)
    IP Address Country Region City
    159.100.232.218 United States Not Available Not Available

    ISP Organization Latitude Longitude
    ZeniMax Germany GmbH ZeniMax Germany GmbH (zenimaxonline.com)     37.7510 -97.8220

    Geolocation data from DB-IP (Product: Full, 2019-6-2)
    IP Address Country Region City

    159.100.232.218 United States Texas Austin
    ISP Organization Latitude Longitude
    TRRLNET Trrlnet 30.3888 -97.7489

    Someone with more knowledge than me or ZOS themselves can explain this. They made a big issue of moving the mega server to Frankfurt in July 2014, if it has gone back to the States it would go some way to explaining the poor performance that some EU players are seeing.

    That is registration information and Zenimax is a USA based company so it is not surprising it is showing USA based information. I would say you got that information from the RIPE database though you did get more information returned than I did in my query to check to see if that was registry info.
    Edited by idk on June 24, 2019 9:40AM
  • Alcast
    Alcast
    Class Representative
    anitajoneb17_ESO wrote: »
    Katahdin wrote: »
    Alcast already answered this

    The login server is in the U.S.
    The actual EU game server is in Germany

    While this actually makes sense, I'd love some more detailed explanations (yes I'm curious). Currently it shows that ALL my traffic from me to ESO goes to the US. I mean, ALL my data (including pure playing data, not login) doesn't go through the US login server, does it ?

    Is that only during prime time or all day? What tools do you use to see this?
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  • ryzen_gamer_gal
    ryzen_gamer_gal
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    I live in Washington DC area and i had noticed long ago that i got better performance on the EU server than the NA server, so i assumed it was in virginia. Maryland would make sense too. I always had poorer performance on the NA server - been told it's in texas. So, much further away from me.
  • VaranisArano
    VaranisArano
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    Tigerseye wrote: »
    Arunei wrote: »
    Just a thought, but if we've been told in the past the EU server is in <x location>, why are people demanding an answer about where it is now? What does anyone expect will change if a dev comes in to say "Yeah it's still in <x location>"? It won't change what OP's post shows, and if ZOS had done anything to move an entire megaserver for whatever reason, I imagine that'd be some pretty big news they'd announce somewhere and not something they'd do all hush-hush. I might not know much about deeper IT stuff either, but I'm fairly sure switching an entire megaserver's data from one center to another would require some sort of downtime of said megaserver; I don't think they could just flip a switch or press a button and magically have thousands and thousands of players' data moved instantly with no one noticing.

    Um, they close down the servers for several hours most Mondays and occasionally, on other days too.

    If I were ZoS, I would just get someone to come on here and reassure people that the EU server is still in Germany.

    Assuming they can still do that honestly, of course.

    Why should they?

    I mean, its pretty clear that ZOS could tell everyone the exact address of the EU server and people would still believe their own internet sleuthing and claim that ZOS is lying.

    "Assuming they can still do that honestly"

    Even your own comment makes it clear that ZOS can't win.
  • killimandrosb16_ESO
    killimandrosb16_ESO
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    Its actually a very simple answer to all this; Zenimax must improve the EU servers. If they work as intended people wouldnt give a rats ass about the location.
  • Mathius_Mordred
    Mathius_Mordred
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    killimandrosb16_ESO wrote: »
    Its actually a very simple answer to all this; Zenimax must improve the EU servers. If they work as intended people wouldn't give a rats ass about the location.

    This is basically the crux of the matter. I personally don't have any issues with performance but I don't PvP. However, it was when I noticed the 159. IP that it triggered me as I know this is not a European IP starting number that I was familiar with it. When I found it it was in Maryland I started putting two and two together, yes, perhaps I have made 4 perhaps 5, until a confirmation is sent then we don't know. What I do know is that something that would have just been a curiosity, were nobody having problems, becomes a potential undisclosed reason that could explain much of it.
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