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Suspended account??? (RESOLVED)

Gan Xing
Gan Xing
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My account @Odin906 was suspended on Thursday and my membership was cancelled. I checked my bank statement and saw that I did indeed pay for the next three months of membership. I submitted a ticket regarding a suspended/hacked account but got no email confirmation. I’ve put over 1000 hours into the game and have played since beta... I would like to know what happened
Edited by Gan Xing on June 22, 2019 11:33PM
Gan Xing - Crafting Nightblade
Elrana Tinuviel - Hybrid Dragonknight
Elentári Peregrine - Sorcerer "bank"
Rán Xīng - Hybrid Templar
Laurïsil Imlachwen - Stamina Templar
Helotë Tinuviel - Hybrid/Magicka Warden
Odin banker - obv banker
Yan of the Red Mountain - lvl 3 DK - not sure when I will work on em

Seeks the unusual and unique playstyles...
  • Gan Xing
    Gan Xing
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    That said, I forgot the ticket number. When I get home I can submit another ticket and provide the ticket number here
    Gan Xing - Crafting Nightblade
    Elrana Tinuviel - Hybrid Dragonknight
    Elentári Peregrine - Sorcerer "bank"
    Rán Xīng - Hybrid Templar
    Laurïsil Imlachwen - Stamina Templar
    Helotë Tinuviel - Hybrid/Magicka Warden
    Odin banker - obv banker
    Yan of the Red Mountain - lvl 3 DK - not sure when I will work on em

    Seeks the unusual and unique playstyles...
  • Taleof2Cities
    Taleof2Cities
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    It's preferred not to send another ticket, @Gan Xing ... as that can prolong resolution of your issue (rather than solve it).

    You should be able to find your ticket either Online, here, or via the automatic e-mail from Support. Be sure to check your spam or junk mail section.
    "May you walk on warm sands."
    "First, I would ask that you look to the poor and the suffering around Cyrodiil. Look into their hearts, and then look into your own."
    "May Auri-El's light guide you in your darkest hours."

    North American (NA) PC Megaserver (click to view):
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  • Gan Xing
    Gan Xing
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    It's preferred not to send another ticket, @Gan Xing ... as that can prolong resolution of your issue (rather than solve it).

    You should be able to find your ticket either Online, here, or via the automatic e-mail from Support. Be sure to check your spam or junk mail section.

    I just checked my spam and junk mail, and I never received an email.... I elected to create another ticket, with more information on the matter (including what I think may have lead to the suspension)

    the ticket for this one is: #:190622-005482
    Gan Xing - Crafting Nightblade
    Elrana Tinuviel - Hybrid Dragonknight
    Elentári Peregrine - Sorcerer "bank"
    Rán Xīng - Hybrid Templar
    Laurïsil Imlachwen - Stamina Templar
    Helotë Tinuviel - Hybrid/Magicka Warden
    Odin banker - obv banker
    Yan of the Red Mountain - lvl 3 DK - not sure when I will work on em

    Seeks the unusual and unique playstyles...
  • Gan Xing
    Gan Xing
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    Zincghast wrote: »

    That is all fine and dandy.... Unless I can't even log into the website... I made the attempt, and it said Login Failed
    Gan Xing - Crafting Nightblade
    Elrana Tinuviel - Hybrid Dragonknight
    Elentári Peregrine - Sorcerer "bank"
    Rán Xīng - Hybrid Templar
    Laurïsil Imlachwen - Stamina Templar
    Helotë Tinuviel - Hybrid/Magicka Warden
    Odin banker - obv banker
    Yan of the Red Mountain - lvl 3 DK - not sure when I will work on em

    Seeks the unusual and unique playstyles...
  • Gan Xing
    Gan Xing
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    OK, they got back to me and I'm resolving the issue... It did have something to do with what I thought it did.

    Thanks for the support yall
    Gan Xing - Crafting Nightblade
    Elrana Tinuviel - Hybrid Dragonknight
    Elentári Peregrine - Sorcerer "bank"
    Rán Xīng - Hybrid Templar
    Laurïsil Imlachwen - Stamina Templar
    Helotë Tinuviel - Hybrid/Magicka Warden
    Odin banker - obv banker
    Yan of the Red Mountain - lvl 3 DK - not sure when I will work on em

    Seeks the unusual and unique playstyles...
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