Should ESO+ consumption be suspended?

BigBragg

I am wondering if you think the time ticking away from ESO+ should be frozen while the benefits remain?

We are all suffering though an assortment of wide reaching bugs such as but not limited to unplayable lag, guild logs no longer functioning, and group finders not working.

Rygonix

No, let it continue to run its course.

There are very few, if any companies that will allow you to freeze premium benefits when you no longer require them. While it would be ideal for consumers it will not be for investors which is why I say just let it run its course. There's just such a slim chance of it ever happening I do not see a point in fighting for it.

jircris11

Other (Please describe below)

On NA no as we dont have that many issues. On EU well they cant even log in half the time.

Ardan147

Yes, suspend the depletion of ESO+ membership.

This was a MAJOR *** up on the part of ZOS so there should definitely be some sort of compensation for those who are paying for ESO+.

Eva13

Yes, suspend the depletion of ESO+ membership.

Although I don’t buy a subscription for more than a month since massive server lags just over a year ago during jester and anniversary events. I can confidently say that at some point something or rather everything will be broken to the point of a complete joke, so I won't lose much.

Cpt_Teemo

Yes, suspend the depletion of ESO+ membership.

jircris11 wrote: »

On NA no as we dont have that many issues. On EU well they cant even log in half the time.

But now EU's problems became NA now

Bouldercleave

Other (Please describe below)

Never going to happen so kinda a useless poll


The answer though is more to the point of:

"I'm going to let my ESO+ subscription run its course".



Once it runs out, the odds of me renewing depend on the state of the game.

Dusk_Coven

Other (Please describe below)

The main benefit of ESO+ is the Crafting Bag. If you can show you didn't benefit from that, I think there's a case for some sort of compensation.
IF you can't play at all -- not even collect Hireling mail or do daily writs -- I think there is a case for an extension commensurate with days lost, IF you tracked which days you were unable to play and can prove that you didn't do so other than maybe try to log in a few times.

Considering that ESO+ gives you a chunk of Crowns up front with which you could unlock DLCs permanently, DLC access via ESO+ isn't a main consideration. In fact, giving Crowns to you pretty much makes up the cost of ESO+ if you compare the cost of buying Crowns directly.

jircris11

Other (Please describe below)

Cpt_Teemo wrote: »

jircris11 wrote: »

On NA no as we dont have that many issues. On EU well they cant even log in half the time.

But now EU's problems became NA now

Out side of guild history I have not had anywhere near their issues. Pvp lags at times (usually in large battles) but I have not personally had as many issues as most. As for eso+ look at it this way we pay 15 a month get slightly over 15 usd worth of crowns plus a bunch of extras. I simply think of it as buying crowns at a deal as I get EVERYTHING ELSE with it.

Ardan147

Yes, suspend the depletion of ESO+ membership.

My guess is that it's purely a hardware issue - as there isn't enough of it to handle the load.

ArchMikem

No, let it continue to run its course.

Just people wanting more free stuff.

StabbityDoom

Other (Please describe below)

Perhaps they could let people transfer from longer subs to 30 day subs *shrug*

OneForSorrow

Other (Please describe below)

I voted other. I think they should do something for people, maybe at least extend ESO+ membership? Give some "free" time?

Mostly for the EU playerbase's sake. I've had a pretty smooth experience but the EU servers are nearly unplayable.

I am an ESO+ member and do not feel that I, personally, am owed anything. I just end my membership when I feel it's not worth it.

Fang_of_Lorkhaj

No, let it continue to run its course.

Zanimax owes you nothing nor do they need to do anything of the sort as OP stated. Stop being spoiled and entitled. /dropmic

Ardan147

Yes, suspend the depletion of ESO+ membership.

Fang_of_Lorkhaj wrote: »

Zanimax owes you nothing nor do they need to do anything of the sort as OP stated. Stop being spoiled and entitled. /dropmic

They owe us a working product. Especially when we are PAYING for it.

BigBragg

Yes, suspend the depletion of ESO+ membership.

This isn't a thread about getting something for nothing.

People have payed for a product, and on top of that paid for a service. With the pinned messages on the top of social, it is evident that these things, in part, aren't being delivered. So I wanted to see what people though about continuing to pay for something that isn't completely working.

I also tried not to make it a biased poll as I wanted genuine feedback on the subject.

zvavi

I mean. Really? You are asking for it now? I mean, few months back when it was unplayable, literally i would have voted yes. Pvp has been lags and bugs for eternity, now that pve is as well during prime time you are asking for it?

Honestly, what i want from zos is a promise to upgrade their bandwidth. The solution of not letting addons access guild logs is not a solution.

burglar

Other (Please describe below)

Rygonix wrote: »

There are very few, if any companies that will allow you to freeze premium benefits when you no longer require them. While it would be ideal for consumers it will not be for investors which is why I say just let it run its course. There's just such a slim chance of it ever happening I do not see a point in fighting for it.

Terms of service are a binding contract, to which they are legally bound to provide a service anytime a purchase is made for such a service, in this case it would be ESO+. If you're unable to enjoy the benefits of a service you subscribe to, then the supplier isn't holding up their end of the contract, in which they forfeit their compensation, seeing as they aren't providing it. Then again, we all probably lied about having read the ToS, and agreed to some line that reads: "When we release elsweyr, we're gonna dedicate server resources to the newly released areas and shaft everyone else, instead of buying ecxtra hardware to compensate and prepare for these offsets. Are you ok with this?"

Nerouyn

Rygonix wrote: »

There are very few, if any companies that will allow you to freeze premium benefits when you no longer require them.

Blizzard did with World of Warcraft at launch. But its troubles were more serious. The servers being offline for sometimes several days at a time, they sensibly hit the pause button on subscriptions.

I've been getting disconnected a lot today which is definitely tedious. Not sure whether that should see subs pause.

Acrolas

No, let it continue to run its course.

ProbablePaul wrote: »

Terms of service are a binding contract, to which they are legally bound to provide a service anytime a purchase is made for such a service, in this case it would be ESO+. If you're unable to enjoy the benefits of a service you subscribe to, then the supplier isn't holding up their end of the contract, in which they forfeit their compensation, seeing as they aren't providing it. Then again, we all probably lied about having read the ToS, and agreed to some line that reads: "When we release elsweyr, we're gonna dedicate server resources to the newly released areas and shaft everyone else, instead of buying ecxtra hardware to compensate and prepare for these offsets. Are you ok with this?"

"ZeniMax does not guarantee that any Services will be available at all times, in all countries and/or all geographic locations, at any given time, or that ZeniMax will continue to offer any particular Services for any particular length of time."
https://account.elderscrollsonline.com/terms-of-service

Cillion3117

No, let it continue to run its course.

Welcome to the internet.

Androconium

Yes, suspend the depletion of ESO+ membership.

Acrolas wrote: »

<snip>

"ZeniMax does not guarantee that any Services will be available at all times, in all countries and/or all geographic locations, at any given time, or that ZeniMax will continue to offer any particular Services for any particular length of time."
https://account.elderscrollsonline.com/terms-of-service

This is quite clear about them not being able to guarantee service.

The OPs question relates to a period where service degradation is so severe, that ESO+ subscribers should have the time of their ESO+ subscription suspended until such time as a reliable service can be resumed. It is not direct compensation even. Some subscribers may choose not to play because of the problems.

In this context the suspension proposal is both fair and revenue-neutral.

They'll probably ignore it. Then you will have additional data to evaluate when your renewal comes around.

Hyperion616

Yes, suspend the depletion of ESO+ membership.

BigBragg wrote: »

I am wondering if you think the time ticking away from ESO+ should be frozen while the benefits remain?

We are all suffering though an assortment of wide reaching bugs such as but not limited to unplayable lag, guild logs no longer functioning, and group finders not working.

Need Gordon Ramsay to say "Shut it down!".

idk

Other (Please describe below)

"suspend the depletion of ESO+ membership." makes no sense.

To OP, if you want cease your subscription then go ahead. If you are not happy with the game enough to not want to pay money on it then stop. That is your prerogative and choice.

However you seem to suggest Zos close down the subscriptions for a bit then that is a pointless suggestion as it will not happen. That should be obvious.

Fang_of_Lorkhaj

No, let it continue to run its course.

Ardan147 wrote: »

Fang_of_Lorkhaj wrote: »

Zanimax owes you nothing nor do they need to do anything of the sort as OP stated. Stop being spoiled and entitled. /dropmic

They owe us a working product. Especially when we are PAYING for it.

And the irony ensues.

jcm2606

Yes, suspend the depletion of ESO+ membership.

Should it? Yes. Will it? Sadly, no.

Tan9oSuccka

No, let it continue to run its course.

Nah. Give them some time to sort these issues.

Unfortunately, they are likely quite complex and are not quick fixes patched in a week.

KyraCROgnon

Other (Please describe below)

a expension of ESO+ time by a couple day for each botched maintenance would be a way to compensate us for the inconveniance, but i see ZOS actually going the other way (last year, they extended the anniversary event when the server went MIA zfter a maintenance and the lfg was *** up. This year, NOTHING at all while we had at least as many pbms (and a 24h hour "maintenance" crash)

Easily_Lost

No, let it continue to run its course.

Hyperion616 wrote: »

BigBragg wrote: »

I am wondering if you think the time ticking away from ESO+ should be frozen while the benefits remain?

We are all suffering though an assortment of wide reaching bugs such as but not limited to unplayable lag, guild logs no longer functioning, and group finders not working.

Need Gordon Ramsay to say "Shut it down!".

I think you mean Jon Taffer. I might be wrong though.

Comixfan

Yes, suspend the depletion of ESO+ membership.

jircris11 wrote: »

On NA no as we dont have that many issues. On EU well they cant even log in half the time.

You clearly don't play on console.

Xbox NA has been so bad of late. Dungeons are often unplayable due to mobs not visually appearing until well after they've already started attacking, sound FX that plays all at once at the end of encounters, and other such issues.

It's disgusting that a game from a major publisher should be in such a state in 2019.

Luckylancer

Other (Please describe below)

Zo$ turns down money? Not possible