Unable to pass Character Screen - An error occurred please try again later - EU/US

Mavi

People with problems logging in or unable to pass character screen, the issue is not with your PC or with your ISP, has nothing to do with addons or corrupted files. As a lot of people have pointed out, the ONLY game/app with this issue is this one, WOW, for example, never ever had even close to this.

Anyway, using a VPN, at least for me and a lot more people in other forums, solves the problem. This lead me to think that this is an attempt to reduce the lag by shadowbanning non US players, as you guys might seem in other forum posts, the majority of players with this kind of issue are non US players.

If that is the case, I need at least a word from Zenimax since I paid for the game and even though I'm not am US player, I'm sure I have rights to have a refund.

KingDragonos

@ZOS_BillE may i / we get at least an answer / update from you or someone else from ZOS Team cause, we are hearing nothing.

At least @Rackiera actually was able to get some news yesterday.

Thank you in advance

Kind regards

ZOS_Bill

We have posted an update from Matt Firor regarding the PC-EU server performance issues in the thread below.

EU Server Performance - Update from Matt Firor

KingDragonos

@ZOS_BillE @ZOS_GaryA

Are you serious ESO first i had the whole time the issue not passing the character load screen and now i am having this issue just after starting the launcher!?



When can you finally be able to fix your Game!!??

@ZOS_BillE Thanks for the finally getting some update from you regarding the issues but it sill keeps me really worried when all will be really fixed cause it is not relating one actual issues that loads of players have right now!

And I am 100% on the side of @Rackiera of what the's saying! He's totally right that what you're posting isn't any relief nor telling us the current issues will be fixed ASAP!

Thank you in advance

CaptainKuijt

KingDragonos wrote: »

@ZOS_BillE @ZOS_GaryA

Are you serious ESO first i had the whole time the issue not passing the character load screen and now i am having this issue just after starting the launcher!?



When can you finally be able to fix your Game!!??

@ZOS_BillE Thanks for the finally getting some update from you regarding the issues but it sill keeps me really worried when all will be really fixed cause it is not relating one actual issues that loads of players have right now!

And I am 100% on the side of @Rackiera of what the's saying! He's totally right that what you're posting isn't any relief nor telling us the current issues will be fixed ASAP!

Thank you in advance

Did you by any chance delete the intro video files?
I had this exact issue some months ago and couldn't for the life of me figure out why. Turns out it was because I had deleted the intro videos. I had a backup of them, so I just put them back into the default folder and then the problem was solved.

I think this happens because it does a check to see if any files are missing when applying an update. It *should* just download a new copy of the missing files, but apparently in my case it didn't, hence the error message.

CaptainKuijt

EDIT: Some troubleshooting steps worth trying:
https://lmclan.weebly.com/home/how-to-fix-error-210-patchmanifesterror_downloadfail-solved

NOTE; the depot.version file might be located in C:\Program Files (x86)\Steam\steamapps\common\Zenimax Online\The Elder Scrolls Online\depot instead. If so, delete it from there and run the launcher again.

KingDragonos

@CaptainKuijt Ty for the infos. i just had to restart the launcher and it worked.

But @ZOS_BillE i got again the same issue how posted here widely in the forum and how @Rackiera as well explained in his forum post.

I actually was able to get into the game without changing anything on my side on Tuesday but then i tried yesterday evening again the same issue as usual!

Can someone at ZOS tell me when they will finally fix the issues.

Kind regards

marc.whiffenb16_ESO

Aaaaaand the problem is back again. Looks like it's an issue with connecting to the login servers. Can't access EU, NA or PTS

ZOS_Bill

@marc.whiffenb16_ESO

Are you playing through Steam?

Currently we're actively investigating an issue where Steam players cannot log into the EU or NA megaservers.

marc.whiffenb16_ESO

ZOS_BillE wrote: »

@marc.whiffenb16_ESO

Are you playing through Steam?

Currently we're actively investigating an issue where Steam players cannot log into the EU or NA megaservers.

Thanks @ZOS_BillE. Found the red banner on my next foray into the Forums. Was able to login again a while ago. Thanks for the quick fix

KingDragonos

ZOS_BillE wrote: »

@marc.whiffenb16_ESO

Are you playing through Steam?

Currently we're actively investigating an issue where Steam players cannot log into the EU or NA megaservers.

@ZOS_BillE No i am plying on the regular Launcher not Steam.

Kind regards

KingDragonos

Dear @ESO_Blue @eso_lags @eso_nya @ESO_Nightingale @EsoRecon @Exoplex @ExotypeGhost wheren is @ESO_Billy?

I a'm really seriously having it enough! not that yoiu're that blazee to ask 80 quit for the CE but no there is as well ESO plus but let me tell you my issue again I CAN'T GET PASSED CHARACTER SCREEN AGAIN i was just able to do so on 4th of june!!!

PLEASE fix your game and servers!!

Kind regards

P.S. this is a joke no info no reply then some so what info and not concerning the issues at the moment i am really disappointed!

Kind regards

KingDragonos

Do i need to have an ESO + that you will finally get some stuff going.... no of course not cause you don't communicate with the support nor with the rest of the world ESO support confirmed me that they don't have any recent info about connection issues but @Rackiera as well put the issue up to be mentioned caue for me it is unbelievable that a game like you is soo undeissued for customers!

Honestly you should get/have a look at BT Entertainment / FFXIV Square-Enix!
You say something that is wrong it will be fixed and the support is way more efficient then i am sorry to say so but you're quiet a bum!!

Kind regards

KingDragonos

KingDragonos wrote: »

Do i need to have an ESO + that you will finally get some stuff going.... no of course not cause you don't communicate with the support nor with the rest of the world ESO support confirmed me that they don't have any recent info about connection issues but @Rackiera as well put the issue up to be mentioned caue for me it is unbelievable that a game like you is soo undeissued for customers!

Honestly you should get/have a look at BT Entertainment / FFXIV Square-Enix!
You say something that is wrong it will be fixed and the support is way more efficient then i am sorry to say so but you're quiet a bum!!

Kind regards

I still have every day the dame issue after char select "an error occurred please try again in a few minutes"

Are you serious! if i may give you some advice and as well some insight plus future caSES AND NO°

YOU WILL BE LOOSING A LOT DURING THE NEXT MONTH!! AND MOST OF THE PEOPLES WILL GO BACK TO THE STABLE AND WELL MODDED mmo'S AND Youll be sitting there in debth! there is why i don?t get your position cause the people make that you exist and it really is the trend that you will go down if you don't finally fix your game!!

Kind regards

KingDragonos

Kind regards

KingDragonos

Kind regards

keshka007

Appears to me the problem lies with EOS's login server. I can reach the game server but not any of the elderscrollsonline.com sites. I noticed the problem last night around 5 pm PDT when I tried to login. It still persists this morning at 7 am. Here are traces to the the two servers. Note the one to the login servers just gets to ESO's host and rattles around.

Keshka

Tracing route to live.us.web.elderscrollsonline.com [198.20.198.103]
over a maximum of 30 hops:

1 1 ms 1 ms 1 ms 192.168.100.1
2 16 ms 4 ms 3 ms 172.17.9.1
3 13 ms 5 ms 11 ms 192.168.30.1
4 7 ms 10 ms 7 ms 68-185-56-49.static.knwc.wa.charter.com [68.185.56.49]
5 23 ms 15 ms 17 ms 150-181-011-006.static.chtrptr.net [150.181.11.6]
6 8 ms 9 ms 8 ms acr01wlwlwa-tge-3-8.wlwl.wa.charter.com [96.34.106.9]
7 8 ms 8 ms 7 ms 96-34-138-43.static.unas.mo.charter.com [96.34.138.43]
8 13 ms 12 ms 13 ms 96-34-107-215.static.unas.or.charter.com [96.34.107.215]
9 17 ms 13 ms 14 ms 96-34-107-208.static.unas.or.charter.com [96.34.107.208]
10 13 ms 14 ms 13 ms 96-34-111-220.static.unas.or.charter.com [96.34.111.220]
11 22 ms 19 ms 20 ms 96-34-108-175.static.unas.or.charter.com [96.34.108.175]
12 23 ms 22 ms 22 ms 96-34-108-160.static.unas.or.charter.com [96.34.108.160]
13 38 ms 40 ms 46 ms bbr01snjsca-bue-1.snjs.ca.charter.com [96.34.2.252]
14 52 ms 58 ms 52 ms sjo-b21-link.telia.net [213.248.72.101]
15 41 ms 40 ms 38 ms akamai-ic-317108-sjo-b21.c.telia.net [62.115.146.111]
16 39 ms 38 ms 40 ms po111.bs-b.sech-sjc.netarch.akamai.com [209.200.184.202]
17 39 ms 41 ms 40 ms a72-52-1-187.deploy.static.akamaitechnologies.com [72.52.1.187]
18 42 ms 38 ms 38 ms ae121.access-a.sech-sjc.netarch.akamai.com [209.200.184.205]
19 * * * Request timed out.
20 * * * Request timed out.
21 * * * Request timed out.
22 * * * Request timed out.
23 * * * Request timed out.
24 * * * Request timed out.
25 * * * Request timed out.
26 * * * Request timed out.
27 * * * Request timed out.
28 * * * Request timed out.
29 * * * Request timed out.
30 * * * Request timed out.

Trace complete.

and.....


Tracing route to 198.20.198.110 over a maximum of 30 hops

1 1 ms 1 ms 2 ms 192.168.100.1
2 3 ms 2 ms 2 ms 172.17.9.1
3 6 ms 5 ms 4 ms 192.168.30.1
4 5 ms 5 ms 11 ms 68-185-56-49.static.knwc.wa.charter.com [68.185.56.49]
5 7 ms 45 ms 46 ms 150-181-011-006.static.chtrptr.net [150.181.11.6]
6 13 ms 12 ms 18 ms acr01wlwlwa-tge-3-8.wlwl.wa.charter.com [96.34.106.9]
7 11 ms 12 ms 10 ms 96-34-138-43.static.unas.mo.charter.com [96.34.138.43]
8 12 ms 14 ms 16 ms 96-34-107-215.static.unas.or.charter.com [96.34.107.215]
9 14 ms 15 ms 54 ms 96-34-107-208.static.unas.or.charter.com [96.34.107.208]
10 16 ms 30 ms 23 ms 96-34-111-220.static.unas.or.charter.com [96.34.111.220]
11 18 ms 25 ms 35 ms 96-34-108-175.static.unas.or.charter.com [96.34.108.175]
12 22 ms 22 ms 24 ms 96-34-108-160.static.unas.or.charter.com [96.34.108.160]
13 39 ms 45 ms 151 ms bbr01snjsca-bue-1.snjs.ca.charter.com [96.34.2.252]
14 52 ms 139 ms 70 ms sjo-b21-link.telia.net [213.248.72.101]
15 45 ms 39 ms 42 ms akamai-ic-317098-sjo-b21.c.telia.net [62.115.146.121]
16 41 ms 41 ms 70 ms po110.bs-b.sech-sjc.netarch.akamai.com [209.200.184.200]
17 94 ms 52 ms 41 ms a72-52-1-181.deploy.static.akamaitechnologies.com [72.52.1.181]
18 46 ms 128 ms 51 ms ae121.access-a.sech-sjc.netarch.akamai.com [209.200.184.205]
19 78 ms 115 ms 90 ms a72-52-29-88.deploy.static.akamaitechnologies.com [72.52.29.88]
20 79 ms 78 ms 81 ms 198.20.192.3
21 80 ms 76 ms 78 ms 198.20.198.110

Trace complete.

ESO_Nightingale

KingDragonos wrote: »

Dear @ESO_Blue @eso_lags @eso_nya @ESO_Nightingale @EsoRecon @Exoplex @ExotypeGhost wheren is @ESO_Billy?

I a'm really seriously having it enough! not that yoiu're that blazee to ask 80 quit for the CE but no there is as well ESO plus but let me tell you my issue again I CAN'T GET PASSED CHARACTER SCREEN AGAIN i was just able to do so on 4th of june!!!

PLEASE fix your game and servers!!

Kind regards

P.S. this is a joke no info no reply then some so what info and not concerning the issues at the moment i am really disappointed!

Kind regards

i'm not a part of ZOS, my dude.