Stop running maintance in these hours EU

Tigerseye

...and another thing re. this supposed "compromise".

Do any of you, honestly, think that if there was a 16 hour gap between US time and EU time (rather than around 7 hours, on average) they wouldn't still do the maintenance during the US night?

Even if that then meant that the EU was offline during the EU afternoon/evening?

Of course they would.

Axmouth

They totally couldn't maintain the different servers on different hours you guys think? Why would NA staff work on the EU servers anyway.. Hell, this could even be linked to the EU server issues.

Jayman1000

duje.majmuneb17_ESO wrote: »

Can you stop running maintance in broad daylight hours.
It is really frustrating wanting to go olay the game to find out oh the servers are down for the next 6 hours in broad damn daylight time.
I know we are EU and should get use to *** treatment from you but damn.

American consumers are the priority, and since it is too expensive to have different maintanence time for each server they have to do it at the same time. Obviously due to time zone differences there is no way to do this without annoying the less-prioritized consumers (EU).

idk

Banana wrote: »

Americans are the priority. As thats where the gurus live. Everyone else has to suck it up.

Pretty much the case. My only guess is they want it all rolled out at the same time barring issues coming up. Outside of that it would make sense to stagger them.

One thought I had was it would also help with speed of delivering the updates to each server since doing two uploads at once would slow down delivery, but they probably already loaded the update to devices local to each server to avoid issues that could develop and speed up the process. That is what I would do.

Coopersnow

Jayman1000 wrote: »

duje.majmuneb17_ESO wrote: »

Can you stop running maintance in broad daylight hours.
It is really frustrating wanting to go olay the game to find out oh the servers are down for the next 6 hours in broad damn daylight time.
I know we are EU and should get use to *** treatment from you but damn.

American consumers are the priority, and since it is too expensive to have different maintanence time for each server they have to do it at the same time. Obviously due to time zone differences there is no way to do this without annoying the less-prioritized consumers (EU).

I understand that, but zenimax media group is a huge company which has the funds for it, but they chose not to do it cause of money.

Tigerseye

Alleon wrote: »

duje.majmuneb17_ESO wrote: »

Can you stop running maintance in broad daylight hours.
It is really frustrating wanting to go olay the game to find out oh the servers are down for the next 6 hours in broad damn daylight time.
I know we are EU and should get use to *** treatment from you but damn.

I dont really get those ppl "you should go out more, get a job, read a book" honestly wtf? Your complaint is legitimate. This is EU server and all maintenance work should be done in EU convinient hours (aka deep night time). While it's tru You can do other stuff in that time it is irrelevent. You are a customer not some hobo trying to get a freebie. Look at Blizzard, they too have EU servers for their games and surprise surprise they can do maintenance stuff in our night time.

True.

probabkyravi

Till around September 2015 maintenance was seperate on EU from NA and at 3am GMT. Sometimes it would last only 30 mins. Dunno what changed or why.

Thevampirenight

Dark_in_a_box wrote: »

Thevampirenight wrote: »

This isn't just a maintenance its a dlc release . Be wary of the load screen upon patch. Because it will be going through all the items on your account this mew code they are releasing.

Why

https://forums.elderscrollsonline.com/en/discussion/460320/u21-launch-day-load-times-and-how-you-can-help/p1

Tigerseye

probabkyravi wrote: »

Till around September 2015 maintenance was seperate on EU from NA and at 3am GMT. Sometimes it would last only 30 mins. Dunno what changed or why.

Yeah, I remember when the maintenance wasn't like this.

Cost cutting, probably.

They fired a whole bunch of people, apparently.

Coopersnow

Tigerseye wrote: »

probabkyravi wrote: »

Till around September 2015 maintenance was seperate on EU from NA and at 3am GMT. Sometimes it would last only 30 mins. Dunno what changed or why.

Yeah, I remember that.

Cost cutting, probably.

They fired a whole bunch of people, apparently.

This is why i am mad, they arent some kind of indie company to lack the funds. They are big its a easy fix but they just dont care and want to save a few bucks.

Darlon

probabkyravi wrote: »

Till around September 2015 maintenance was seperate on EU from NA and at 3am GMT. Sometimes it would last only 30 mins. Dunno what changed or why.

That was when there was also a seperate EU and NA server client...

Now they use the same client, which means a client update (for EU for instance) means both servers must be updated at the same time also, otherwise one of the servers has a different game version than the client...

Thevampirenight

duje.majmuneb17_ESO wrote: »

Tigerseye wrote: »

probabkyravi wrote: »

Till around September 2015 maintenance was seperate on EU from NA and at 3am GMT. Sometimes it would last only 30 mins. Dunno what changed or why.

Yeah, I remember that.

Cost cutting, probably.

They fired a whole bunch of people, apparently.

This is why i am mad, they arent some kind of indie company to lack the funds. They are big its a easy fix but they just dont care and want to save a few bucks.

Well it might be easier for them too, so they can work together I think by means of skype or some other face to face between the teams, coordination in case they have to work together to fix a problem. That could be another reason as well. Having the teams communicate is a lot better then them not communicating with each other. Besides one team might be sleeping while the other is working and if there is a major problem they might have to wait for the other team members on the other side to come in. This could be another reason why they shut them down at the same time.

Androconium

duje.majmuneb17_ESO wrote: »

Jayman1000 wrote: »

duje.majmuneb17_ESO wrote: »

Can you stop running maintance in broad daylight hours.
It is really frustrating wanting to go olay the game to find out oh the servers are down for the next 6 hours in broad damn daylight time.
I know we are EU and should get use to *** treatment from you but damn.

American consumers are the priority, and since it is too expensive to have different maintanence time for each server they have to do it at the same time. Obviously due to time zone differences there is no way to do this without annoying the less-prioritized consumers (EU).

I understand that, but zenimax media group is a huge company which has the funds for it, but they chose not to do it cause of money.

NOW YOU ARE BEGINNING TO UNDERSTAND.

Tigerseye

Darlon wrote: »

probabkyravi wrote: »

Till around September 2015 maintenance was seperate on EU from NA and at 3am GMT. Sometimes it would last only 30 mins. Dunno what changed or why.

That was when there was also a seperate EU and NA server client...

Now they use the same client, which means a client update (for EU for instance) means both servers must be updated at the same time also, otherwise one of the servers has a different game version than the client...

Maybe it would have been better if they had left them separate, then?

It's not even like you can copy your chars and other stuff onto the other server, so what's in it for the customer, this way?

Mayrael

JamieAubrey wrote: »

Its MONDAY MORNING when most of the EU is AT WORK

Get over it, go outside, read a book, watch TV

Pretty much this. I never had any issues with maintenance times.

Coopersnow

Androconium wrote: »

duje.majmuneb17_ESO wrote: »

Jayman1000 wrote: »

duje.majmuneb17_ESO wrote: »

Can you stop running maintance in broad daylight hours.
It is really frustrating wanting to go olay the game to find out oh the servers are down for the next 6 hours in broad damn daylight time.
I know we are EU and should get use to *** treatment from you but damn.

American consumers are the priority, and since it is too expensive to have different maintanence time for each server they have to do it at the same time. Obviously due to time zone differences there is no way to do this without annoying the less-prioritized consumers (EU).

I understand that, but zenimax media group is a huge company which has the funds for it, but they chose not to do it cause of money.

NOW YOU ARE BEGINNING TO UNDERSTAND.

I knew that and that is why im mad about it. And why i made a complaint on the forums about it.

JykJax

There are multiple ways to run the maintenance to avoid eu users complaint, the easiest should be have different team to work on different server maintenance
Simply they are not interested in that. I think they run their maths and it come out that the eu players are not worth the cost of extra manpower.
Same concept as game servers performance.

i would like to have the numbers of usa and EU players, just to have a confirmation about this huge differences between the 2 player base

pauli133

It's a major update and a DLC release, with a seven hour downtime window. They're starting it earlier than ever so that the dev and ops teams have the widest possible support windows to fix things that crop up on the same day.

For normal weekly maintenance, the effect of release timing on users matters. For major software updates (especially ones with significant DB work involved), the effects of timing on the support team matters.

If anybody thinks the initial window is the only downtime we're getting today, I've got a bridge to sell you.

probabkyravi

NA is less but overall better pop 24/7.

edit* NA balanced-ish for time zone (Cyro issue) but less pop by 33%-ish overall.

Cously

Spoiled first worlders...

Giobonello

Androconium wrote: »

It's actually Monday night.

But I keep forgetting that only America has electricity and clothes and intellect. And calendars.
The rest of the world runs around naked and in the dark, gibbering unintelligibly, like me.

Finally you Europeans get it. I mean, like we consider the UK the 51st state anyway.

DirkRavenclaw

Look at New Zealand, for Example, 9 am CET, 8 am UK, 3 am EST, 9 pm New Zealand Time, after your Logic, ZOS stopped New Zealanders, Australiens and the whole of Asia from playing during Primetime, somewhere in the World is always primetime

Alleon

DirkRavenclaw wrote: »

Look at New Zealand, for Example, 9 am CET, 8 am UK, 3 am EST, 9 pm New Zealand Time, after your Logic, ZOS stopped New Zealanders, Australiens and the whole of Asia from playing during Primetime, somewhere in the World is always primetime

Is New Zealand or Australia EU?? Last time I checked this topic was about EU maintenance time..

Katahdin

Vulsahdaal wrote: »

Tigerseye wrote: »

JamieAubrey wrote: »

Its MONDAY MORNING when most of the EU is AT WORK

Get over it, go outside, read a book, watch TV

I think the point is that they run the US maintenance during the US night, but the EU maintenance during the EU day.

If it's so OK to run it during typical work hours, why don't they do the same in the US?

Because if they ran it during typical working hours in the US, it would be after-work (prime time) hours in EU and even more Europeans would be upset over this.

I think this is best compromise they can make- do it while US is sleeping and Europeans are working. Least amount of people will be affected.

This

L2Timezone

Vaerth

duje.majmuneb17_ESO wrote: »

Can you stop running maintance in broad daylight hours.
It is really frustrating wanting to go olay the game to find out oh the servers are down for the next 6 hours in broad damn daylight time.
I know we are EU and should get use to *** treatment from you but damn.

Uh, this is a US based company and they operate on their time zone...

So no, you will get updates when they get to their offices and get it going... It is a little rude to complain that they are not working around your schedule...

Vaerth

dan958 wrote: »

You won't keep everyone happy. The current update time is when majority of people are at work, so they won't be complaining.

Yup, at work right now

DirkRavenclaw

Alleon wrote: »

DirkRavenclaw wrote: »

Look at New Zealand, for Example, 9 am CET, 8 am UK, 3 am EST, 9 pm New Zealand Time, after your Logic, ZOS stopped New Zealanders, Australiens and the whole of Asia from playing during Primetime, somewhere in the World is always primetime

Is New Zealand or Australia EU?? Last time I checked this topic was about EU maintenance time..

Well, i play on booth Servers and most Australiens and New Zealand Players i know play on the EU Server as there isnt a own Server for them

Villaine

I could care less about EU but I do think Zen should cater to Kiwis.

Kiwi > Everyone else

Alleon

DirkRavenclaw wrote: »

Alleon wrote: »

DirkRavenclaw wrote: »

Look at New Zealand, for Example, 9 am CET, 8 am UK, 3 am EST, 9 pm New Zealand Time, after your Logic, ZOS stopped New Zealanders, Australiens and the whole of Asia from playing during Primetime, somewhere in the World is always primetime

Is New Zealand or Australia EU?? Last time I checked this topic was about EU maintenance time..

Well, i play on booth Servers and most Australiens and New Zealand Players i know play on the EU Server as there isnt a own Server for them

So I bet u do realize thats a separate problem of them not having ideal server of their own. This megaserver is called EU therefor it should be adjusted for EU players that includes maintenance times.

Reverb

Zeni’s downtime schedule is best practice for IT patching and maintenance. In addition to how many customers will be effected you have to take into account when you expect the system to come back up, and what kind of in-house support you need to turn over to production.

Overnight US hours are chosen to meet both of these criteria. The population on both NA and EU servers is at the lowest overall point, and will bring the servers live during business hours when the full tech and application teams, and their data center and other 3rd party vendors, are in the office for support.