Same here. No news from the support-team. After some back and forth my ticket is at "investigation ongoing" for 17 hours now.
ArvenAldmeri wrote: »Same here. No news from the support-team. After some back and forth my ticket is at "investigation ongoing" for 17 hours now.
I got an update few minutes ago. Basically saying that I didnt do the achievement (even tho I did: https://imgur.com/reJRfOY ) and that I am lucky because I am the last person they have permission to give the items to. And something about not understanding that I didnt recieve the items unless I didnt actually earn them. Seems pretty weird to me to say something like that, because not only I was eligable to get the items, but also I participated already in the first 20% as my achievements was done as you can see on the 22nd May. If they are gonna screw over other people because of obvious mistake on their side, who knows, but thats terrible attitude.
ArvenAldmeri wrote: »Same here. No news from the support-team. After some back and forth my ticket is at "investigation ongoing" for 17 hours now.
I got an update few minutes ago. Basically saying that I didnt do the achievement (even tho I did: https://imgur.com/reJRfOY ) and that I am lucky because I am the last person they have permission to give the items to. And something about not understanding that I didnt recieve the items unless I didnt actually earn them. Seems pretty weird to me to say something like that, because not only I was eligable to get the items, but also I participated already in the first 20% as my achievements was done as you can see on the 22nd May. If they are gonna screw over other people because of obvious mistake on their side, who knows, but thats terrible attitude.
ArvenAldmeri wrote: »Same here. No news from the support-team. After some back and forth my ticket is at "investigation ongoing" for 17 hours now.
I got an update few minutes ago. Basically saying that I didnt do the achievement (even tho I did: https://imgur.com/reJRfOY ) and that I am lucky because I am the last person they have permission to give the items to. And something about not understanding that I didnt recieve the items unless I didnt actually earn them. Seems pretty weird to me to say something like that, because not only I was eligable to get the items, but also I participated already in the first 20% as my achievements was done as you can see on the 22nd May. If they are gonna screw over other people because of obvious mistake on their side, who knows, but thats terrible attitude.
This report seems suspect. As you eluded to, you didn't even need to have completed the achievement in order to be eligible for the rewards, and I'm further surprised to hear anything like "you're the last person we can help with this" from a CS rep. Sounds like you may have gotten put in touch with someone who's pretty misinformed, or something else is going on...
I guess it's good that they took care of you, but I wouldn't put too much stock into the correspondence you got. Assuming this is all true (no offense intended, just sayin... it's the internet after all), you may want to forward your email with that rep in a totally separate email chain to Support. They may want to know they have someone acting as such in their ranks.
LoupSolitaire wrote: »For those who got an answer or the rewards,did you send a ticket ingame?If yes,under which category?
So Arven is the only person here that has gotten a resolution? That rep seemed more confused than anything and speaks to the quality of service and support that ZOS is building for themselves. That is to say abysmal.
So far I have gotten three emails. The first a canned response. The second saying that they are investigating and want me to be patient but also saying I should respond within the next 96 hrs or my issue will be considered resolved. Which is it? Be patient or they saying they pretty much consider my issue resolved and to reply otherwise?
Poor wording and communication. So I reply that my issue is not resolved because I don't want support to close my case. Then what do I get the next day? The same exact response about being patient but also to respond within 96 hrs or my case will be considered resolved.
Are you kidding me?
ZOS_GinaBruno wrote: »Hey guys, just letting you know that anyone who was eligible to receive their Summerfall rewards but haven't yet received them should get them after tomorrow morning's maintenance. Once maintenance is complete, check your Collections menu to get your items.