Cannot access my account through the web browser

Quelina

Good day
When I open account.elderscrollsonline.com/ and enter my details and click on sign in button nothing happen, same issue with forgot userid or forgot password button they just refresh the page. But If I use help.elderscrollsonline.com/app I can access my account easily.
please Help!!

Taleof2Cities

Have you tried a different browser other than your default browser?

Is your browser up to date with the most current version (e.g. you're not using Netscape)?

Quelina

I'm using google chrome and its updated, I tried edge and internet explorer

ZOS_Bill

@Quelina

Are you getting any specific error message in any of the web browsers?

The next thing you can check is any add-ons or third party programs that would affect web browsing. Try disabling these and see if you can access the account page. You should also check your anti-virus settings and make sure the correct exceptions are setup.

Quelina

No specific error, The page just reload every time. I have checked various web browsers and setting, but still no change. even through my android I cannot access my account.

Quelina

I solved the problem, it appears my ISP was blocking the website for some reason.