Waiting on agent over 2 days

datoie1121

I opened up a ticket and agent told me: "I have gone ahead and escalated your ticket to a specialized team that will help handle your account. Another agent will be in touch shortly".
I've been waiting another agent over 2 days... Is my ticket bugged or something? What to do?
Ticket # 180725-001068
EDIT: After 5 days of waiting, I closed this ticket and opened a new one

datoie1121

anybody here?

datoie1121

no answer for nearly 4 days... Somebody told me that my ticket will be deleted after 48 hours, so anybody here can prevent that?

kyle.wilson

@ZOS_GinaBruno @ZOS_JessicaFolsom

datoie1121

I don't understand. Why do they ignore me? Am I doing something wrong? I can't access to my eso account for nearly a week now... I lost 3 crown crates from daily rewards, pvp event bonuses and they don't respond...

ZOS_Bill

@datoie1121

We have sent you a message with details on your open ticket.