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• EU megaservers for patch maintenance – December 17, 9:00 UTC (4:00AM EST) - 17:00 UTC (12:00PM EST)
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• NA megaservers for patch maintenance – December 17, 4:00AM EST (9:00 UTC) - 12:00PM EST (17:00 UTC)
• EU megaservers for patch maintenance – December 17, 9:00 UTC (4:00AM EST) - 17:00 UTC (12:00PM EST)
Feedback: ESO+ Subscription
GrumpyDuckling
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When I unsubscribed from ESO+, I didn’t notice any prompt to give feedback as to why I was unsubscribing. (Often, companies will ask for feedback on why the customer has decided to “leave” a subscription). Since I was never prompted, I’m leaving my percentage-based reasons for unsubscribing here (if you even care… probably not, because you didn’t ask when I cancelled the subscription). Anyway, here it is:
50% - Lag, Crashing, and the all-too Common “Unusually Long” Loading Screens.
If I’m paying every month to play, then I want competent performance.
25% - End Game is too DPS-Obsessed, to the Detriment of Immersive Gameplay
Most of the game’s tougher content highly encourages the player to perfect button presses based on cooldown timers. This game design decision makes me feel more like I am maintaining the character, and less like I am playing as the character. I don’t feel like I’m immersed inside the game -- instead, I’m very much aware that I’m managing it from the outside with cooldown timers and rotations absorbing most of my attention. Other players may like games that are designed like this, but paying to manage a game (especially an Elder Scrolls game) instead of feeling immersed in it is not my cup of tea.
24% - Characters Either Feel too Strong, or Not Strong Enough. Neither is Fun.
Overland content is laughably easy, with the exception of fighting some World Bosses on certain solo builds. On the flipside, there are times where watching a tough boss’ health meter slowly drop feels more like the team is fighting with tree branch twigs rather than swords and magic. Where is the in-between, rewarding gameplay where I don’t feel overpowered to the point where I am one-shotting most of the overland enemies, but also don’t feel weak when fighting bullet-sponge bosses? Why is so much of the game designed to have the character either be too strong, or feel weak?
1% - Feeble Move with Crafting Bag
This is a small percentage because I understand the business decision behind it, but I still think it’s a feeble move to have ESO+ offer an exclusive crafting bag that makes the game less annoying to play for subscribers (especially since one of the staples of TES series is item collection). I mean, a large part of my reason for the subscription was to pay for a “perk” that made the game less annoying to play. Am I paying for fun content? Eh... maybe? DLCs usually have easy overland content and bullet-sponge bosses. So... nope, I was for the most part paying to feel less annoyed.
50% - Lag, Crashing, and the all-too Common “Unusually Long” Loading Screens.
If I’m paying every month to play, then I want competent performance.
25% - End Game is too DPS-Obsessed, to the Detriment of Immersive Gameplay
Most of the game’s tougher content highly encourages the player to perfect button presses based on cooldown timers. This game design decision makes me feel more like I am maintaining the character, and less like I am playing as the character. I don’t feel like I’m immersed inside the game -- instead, I’m very much aware that I’m managing it from the outside with cooldown timers and rotations absorbing most of my attention. Other players may like games that are designed like this, but paying to manage a game (especially an Elder Scrolls game) instead of feeling immersed in it is not my cup of tea.
24% - Characters Either Feel too Strong, or Not Strong Enough. Neither is Fun.
Overland content is laughably easy, with the exception of fighting some World Bosses on certain solo builds. On the flipside, there are times where watching a tough boss’ health meter slowly drop feels more like the team is fighting with tree branch twigs rather than swords and magic. Where is the in-between, rewarding gameplay where I don’t feel overpowered to the point where I am one-shotting most of the overland enemies, but also don’t feel weak when fighting bullet-sponge bosses? Why is so much of the game designed to have the character either be too strong, or feel weak?
1% - Feeble Move with Crafting Bag
This is a small percentage because I understand the business decision behind it, but I still think it’s a feeble move to have ESO+ offer an exclusive crafting bag that makes the game less annoying to play for subscribers (especially since one of the staples of TES series is item collection). I mean, a large part of my reason for the subscription was to pay for a “perk” that made the game less annoying to play. Am I paying for fun content? Eh... maybe? DLCs usually have easy overland content and bullet-sponge bosses. So... nope, I was for the most part paying to feel less annoyed.
48
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Jim_Pipp✭✭✭✭✭
✭I think these are good points. Shall we try to keep this on the front page for a while?#1 tip (Re)check your graphics settings periodically - especially resolution.9 -
KingMagaw✭✭✭✭✭
✭I mirror your thoughts and dont sub anymore after ~3 years mainly due to performance.
When it finally clicks, that ZOS have engineered the game to be as much hassle and time consuming for inventory management to force more players to subscribe, it is a bad feeling. That is why, to this day since release, simple items do not stack.6 -
Silent84✭✭✭GrumpyDuckling wrote: »When I unsubscribed from ESO+, I didn’t notice any prompt to give feedback as to why I was unsubscribing. (Often, companies will ask for feedback on why the customer has decided to “leave” a subscription). Since I was never prompted, I’m leaving my percentage-based reasons for unsubscribing here (if you even care… probably not, because you didn’t ask when I cancelled the subscription). Anyway, here it is:
50% - Lag, Crashing, and the all-too Common “Unusually Long” Loading Screens.
If I’m paying every month to play, then I want competent performance.
25% - End Game is too DPS-Obsessed, to the Detriment of Immersive Gameplay
Most of the game’s tougher content highly encourages the player to perfect button presses based on cooldown timers. This game design decision makes me feel more like I am maintaining the character, and less like I am playing as the character. I don’t feel like I’m immersed inside the game -- instead, I’m very much aware that I’m managing it from the outside with cooldown timers and rotations absorbing most of my attention. Other players may like games that are designed like this, but paying to manage a game (especially an Elder Scrolls game) instead of feeling immersed in it is not my cup of tea.
24% - Characters Either Feel too Strong, or Not Strong Enough. Neither is Fun.
Overland content is laughably easy, with the exception of fighting some World Bosses on certain solo builds. On the flipside, there are times where watching a tough boss’ health meter slowly drop feels more like the team is fighting with tree branch twigs rather than swords and magic. Where is the in-between, rewarding gameplay where I don’t feel overpowered to the point where I am one-shotting most of the overland enemies, but also don’t feel weak when fighting bullet-sponge bosses? Why is so much of the game designed to have the character either be too strong, or feel weak?
1% - Feeble Move with Crafting Bag
This is a small percentage because I understand the business decision behind it, but I still think it’s a feeble move to have ESO+ offer an exclusive crafting bag that makes the game less annoying to play for subscribers (especially since one of the staples of TES series is item collection). I mean, a large part of my reason for the subscription was to pay for a “perk” that made the game less annoying to play. Am I paying for fun content? Eh... maybe? DLCs usually have easy overland content and bullet-sponge bosses. So... nope, I was for the most part paying to feel less annoyed.
Man i feel the same way, this are my last 30 days of eso-plus, i will never ever give my money to this greedy people, i pay every month to play this game and i get in return bugs, high pings, i got 3 weeks of no textures in open world, dungeons, i still can't believe who can be so damn greedy, and ignore the problems of the game, and milk more money from this community that loves this fu game so much, and lies they will fix the game after each stream, i don't care about dlc man, stop it with dlcs, we have content for the moment, fix the servers!!!!!!!!Edited by Silent84 on July 28, 2018 1:51AMBe kind whenever possible. It is always possible.10 -
Wolfpaw✭✭✭✭✭
✭✭Dropped my sub.
Performance, Warden, & eso+ perks are not that great (10%boosts?, how about 100%). Crafting bag is not much of a loss to me as I only play one character, and outside of 160 mats that take little space on a mule/bank why have it?
Base game, Expansions, too much crown store releases over ingame rewards, gamble boxes, expensive services (crown store), & a sub....&......PS4 Plus is needed, c'mon. Fun game when working, and will continue to play, but pass on the sub.
Edited by Wolfpaw on July 28, 2018 2:55AM6 -
Unfadingsilence✭✭✭✭✭
✭I feel ya I just can't play the game without my crafting bag since I'm a crafter and do my dailies on 15 toons5 -
MLGProPlayer✭✭✭✭✭
✭✭✭✭✭I stopped subbing when Morrowind came out. Subbing + buying expansions is too much.
I just buy the DLC/expansions now along with some crown packs.Edited by MLGProPlayer on July 28, 2018 3:13AM7 -
Lysette✭✭✭✭✭
✭✭✭✭✭Matt Firor said that a whole lot of the community is playing off and on - and this might as well be the case with subscriptions, what means, it might be common to drop subscription for a while and later on continue with it. It would be kind of annoying for these people, having to give feedback any time they choose to drop subscription for a while.1 -
Lysette✭✭✭✭✭
✭✭✭✭✭Unfadingsilence wrote: »I feel ya I just can't play the game without my crafting bag since I'm a crafter and do my dailies on 15 toons
Absolutely - with 15 toons ESO+ is as essential as having the banker.2 -
Unfadingsilence wrote: »I feel ya I just can't play the game without my crafting bag since I'm a crafter and do my dailies on 15 toons
Same0 -
KingMagaw✭✭✭✭✭
✭Unfadingsilence wrote: »I feel ya I just can't play the game without my crafting bag since I'm a crafter and do my dailies on 15 toons
Absolutely - with 15 toons ESO+ is as essential as having the banker.
I play 15 maxed characters doing writs daily. When i subbed i used a guild bank 500 spaces for convenience, now i use 2 guild banks and am doing fine with no sub
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Morgul667✭✭✭✭✭
✭✭✭✭✭Good post
Dropped my sub too and stopped crowns purchases
40% of the reason is game bad performance/lag/crashs/loading screens
20% is that updates are pushed without true QA checking
20% is balance issue that stay for months before they are adressed and bs like sloads sets
20% is the cash grab (like character bound outfit slot)Edited by Morgul667 on July 28, 2018 1:22PM1 -
Anotherone773✭✭✭✭✭
✭✭✭I agree with most of the issues here. I still sub because at the end of the day its 50 cents a day and i simply am not going to spend all my time trying to manage inventory. This game has a lot of issues and it takes far far to long to fix them. But if i quit subbing, i quit playing. There is no way i would play this game without a sub.5 -
paulychan✭✭✭✭Myself and a few mates dropped sub this month. Lag is brutal and even in pve nothing seems to work correctly. Bar swapping is wonky, skills don’t fire, we die for no reason. It’s all lag. I’m just leveling Alts until it sorts out. Will sub again if game becomes playable1
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illusiouk✭✭✭I renewed my subscription between the freeze fix and the event. Thankfully I came to my senses quick enough and got the refund option when I cancelled again. I doubt I will ever sub again and will just treat this as a free game where I don't care if things ever get fixed.
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Rudal✭✭✭I'm with you OP, sub from time to time to clear my bags and as my Warden slowly comes to max level I'll probably stop subing all together.
Got Dragon Knight that I started when TESO came out and now with warden I take my time to refresh my memories of the story. I play solo and don't really care about the group content so paying subscription to unlock dungeons isn't my thing.
Even the ratio Crowns per Subscription isn't that good when you look at the prices in Crown store.
In general - not worth it.- And is your heart black and full of hate? - Black as midnight, black as pitch, blacker than the foulest witch... -0 -
Kiralyn2000✭✭✭✭✭
✭✭✭✭✭Hmm. I feel like complaints 2 and 3 kind of fit in the category of "yeah, it's an MMO." At least, the MMOs I've played before were all like that was well.
(also , wtf is "immersive gameplay" in an MMO? Seriously, I've a hard enough time grasping what "immersive gameplay" could mean in the first place, but based on years of "OMG, X runed mah immershuns" complaints in game forum after game forum, I can't imagine that any MMO could ever be 'immersive')Edited by Kiralyn2000 on July 28, 2018 6:11PM0 -
DoonerSeraph✭✭✭✭Unfortunately, game companies only have 2 filters for actions.
1. Is it profitable?
2. Is it legal?
"Are our customers satisfied?" is no longer of any importance to ZOS or most (if not all) game companies. So they probably dont want to hear our feedbacks, they want the reports of the bean counters.0 -
Acrolas✭✭✭✭✭
✭✭✭✭✭GrumpyDuckling wrote: »When I unsubscribed from ESO+, I didn’t notice any prompt to give feedback as to why I was unsubscribing. (Often, companies will ask for feedback on why the customer has decided to “leave” a subscription). Since I was never prompted, I’m leaving my percentage-based reasons for unsubscribing here (if you even care… probably not, because you didn’t ask when I cancelled the subscription). Anyway, here it is:
Like... maybe read the email?
"This message confirms that you have successfully cancelled your ESO Plus™ membership, or a Steam ESO Plus™ membership was detected thereby cancelling a duplicate membership on your account. You will no longer be charged for membership on a recurring basis, and your access to ESO Plus™ benefits will expire at the end of your current membership.
We're sorry to see you've chosen to end your membership. If there is anything we can do to help make your ESO experience better, please feel free to contact us at esocsvip@mail.bethesda.net and let us know. Whether you have feedback, questions, or just need help with the game, we’re here for you!"
signing off6 -
Ragebull✭✭✭✭✭GrumpyDuckling wrote: »When I unsubscribed from ESO+, I didn’t notice any prompt to give feedback as to why I was unsubscribing. (Often, companies will ask for feedback on why the customer has decided to “leave” a subscription). Since I was never prompted, I’m leaving my percentage-based reasons for unsubscribing here (if you even care… probably not, because you didn’t ask when I cancelled the subscription). Anyway, here it is:
Like... maybe read the email?
"This message confirms that you have successfully cancelled your ESO Plus™ membership, or a Steam ESO Plus™ membership was detected thereby cancelling a duplicate membership on your account. You will no longer be charged for membership on a recurring basis, and your access to ESO Plus™ benefits will expire at the end of your current membership.
We're sorry to see you've chosen to end your membership. If there is anything we can do to help make your ESO experience better, please feel free to contact us at esocsvip@mail.bethesda.net and let us know. Whether you have feedback, questions, or just need help with the game, we’re here for you!"
Nobody is going out of their way to fill out a stupid email that will just get filtered to their spam box.1 -
DoonerSeraph✭✭✭✭
We're sorry to see you've chosen to end your membership. If there is anything we can do to help make your ESO experience better, please feel free to contact us at esocsvip@mail.bethesda.net and let us know. Whether you have feedback, questions, or just need help with the game, we’re here for you!"
Obligatory PR BS "We really care" message. Nobody reads anything you send to that address, sorry.1 -
Acrolas✭✭✭✭✭
✭✭✭✭✭Nobody is going out of their way to fill out a stupid email that will just get filtered to their spam box.DoonerSeraph wrote: »Obligatory PR BS "We really care" message. Nobody reads anything you send to that address, sorry.
And I take it you have evidence of such filtering? Because salty assumptions don't build cases.Edited by Acrolas on July 28, 2018 6:19PMsigning off1 -
Silver_Strider✭✭✭✭✭
✭✭✭I wonder how many people will drop ESO once TES:6 comes out?
Even if only temporarily, if enough people do end up dropping ESO, would that be a sign for ZOS to do something or would they simply shut down the servers?Argonian forever0 -
craftycarper73✭✭✭✭✭Silver_Strider wrote: »I wonder how many people will drop ESO once TES:6 comes out?
Even if only temporarily, if enough people do end up dropping ESO, would that be a sign for ZOS to do something or would they simply shut down the servers?
i will be one that drops eso like a hot potatoe once tes 6 is here, i read on another post somewhere that a 40hr game is no longer viable, well i sure as hell didnt play skyrim in 40hrs and still do play on my pc version of skyrim to this day (heavily modded of course)
All the reasons that the OP has stated are pretty bang on, the most annoying thing of the lot is game performance, the money they must generate through, crown store gimmicky items, subs, dlc purchases and new players buying the game, you would think they would fix there cabbage patch of a server.Born, Bred & Made in Manchester UK, RIP 22 Angels. 22/05/2017
PC-EU
The Place by Tony Walsh Please ReadThis is the place in the North West of England
It’s ace, it’s the best and the songs that we sing
From the stands, from our bands set the whole planet shaking
Our inventions are legends! There’s nowt we can’t make and
So we make brilliant music. We make brilliant bands
We make goals that make souls leap from seats in the stands
And we make things from steel and we make things from cotton
And we make people laugh, take the mick summat rotten
And we make you at home and we make you feel welcome
And we make summat happen, we can’t seem to help it
And if you’re looking for history then yes, we’ve a wealth
But the Manchester way is to make it yourself
And make us a record, a new number one
And make us a brew while you’re up, love. Go on!
And make us feel proud that you’re winning the league
And make us sing louder and make us believe it
that this is the place that has helped shape the world
And that this the place where a Manchester girl
Name of Emmeline Pankhurst from the streets of Moss Side
Led a Suffragette City with sisterhood pride
And this is the place with appliance of science
We’re on it, atomic, we strut with defiance
In the face of a challenge we always stand tall
Mancunians in union delivered it all
Such as housing and libraries, and health, education
And unions and co-ops, the first railway station
So we’re sorry! Bear with us! We invented commuters!
But we hope you forgive us – we invented computers!
And this is the place Henry Royce strolled with Rolls
And we’ve rocked and we’ve rolled with our own Northern Soul
And so this is the place to do business, then dance
Where go-getters and goal setters know they’ve a chance
And this is the place where we first played as kids
And me Mam lived and died here, she loved it she did
And this is the place where our folks came to work
Where they struggled in puddles, they hurt in the dirt
And they built us a city. They built us these towns
And they coughed on the cobbles to the deafening sound
Of the steaming machines and the screaming of slaves
They were scheming for greatness, they dreamed to their graves
And they left us a spirit, they left us a vibe
The Mancunian Way to survive and to thrive
And to work and to build, to connect and create and
Greater Manchester’s greatness is keeping it great
And so this is the place now we’ve kids of our own
Some are born here, some drawn here but we all call it home
And they’ve covered the cobbles, but they’ll never defeat
All the dreamers and schemers who still teem through these streets
Because this is a place that has been through some hard times
Oppressions, recessions, depressions and dark times
But we keep fighting back with Greater Manchester spirit
Northern grit, northern wit in Greater Manchester’s lyrics
And there’s hard times again in these streets of our city
But we won’t take defeat and we don’t want your pity
Because this a place where we stand strong together
With a smile on our face, Mancunians Forever
And we’ve got this* as the place where a team with a dream (*Forever Manchester)
Can get funding and something to help with their scheme
Because this is the place that understands your grand plans
We don’t do No Can Do, we just stress Yes We Can!
Forever Manchester’s a charity for people round ‘ere
You can fundraise, donate. You can be a volunteer
You can live local, give local. We can honestly say
We do charity differently, that Mancunian Way
And we fund local kids, and we fund local teams
We support local dreamers to work for their dreams
We support local groups and the great work they do
So can you …help us help… local people like you?
Because this is the place in our hearts, in our homes
Because this is the place that’s a part of our bones
‘Cos Greater Manchester gives us such strength from the fact
That this is the place. We should give something back.
Always remember. Never forget. Forever Manchester.2 -
WhiteCoatSyndrome✭✭✭✭✭
✭✭✭✭Like... maybe read the email?
"This message confirms that you have successfully cancelled your ESO Plus™ membership, or a Steam ESO Plus™ membership was detected thereby cancelling a duplicate membership on your account. You will no longer be charged for membership on a recurring basis, and your access to ESO Plus™ benefits will expire at the end of your current membership.
We're sorry to see you've chosen to end your membership. If there is anything we can do to help make your ESO experience better, please feel free to contact us at esocsvip@mail.bethesda.net and let us know. Whether you have feedback, questions, or just need help with the game, we’re here for you!"
The complaint is valid; they used to be proactive and actually send a survey.#proud2BAStarObsessedLoony
PAWS (Positively Against Wrip-off Stuff) - Say No to Crown Crates!
A useful explanation for how RNG works
How to turn off the sustainability features (screen dimming, fps cap) on PC
Merry Christmas and happy New Life!1 -
Acrolas✭✭✭✭✭
✭✭✭✭✭WhiteCoatSyndrome wrote: »The complaint is valid; they used to be proactive and actually send a survey.
But OP's proposition remains incorrect, as there's a prompt to give feedback.
It's arguably better than a radio button survey that can be randomly filled in. I personally don't like using quantitative data gathering methods for qualitative data. Like OP demonstrated, feedback isn't quantitative because 99% of that feedback wasn't even related to the ESO+ service itself. And the 1% that was amounted to 'the service is working as intended but I'm a little bit angry that it's working as intended'.
As an old friend once said, people get angry when they think you don't hear their feedback. But they get angrier when you tear their feedback apart because it wasn't particularly good feedback to begin with. So maybe just let them think you've heard them.signing off0 -
Huyen✭✭✭✭✭
✭Dropped my sub.
Performance, Warden, & eso+ perks are not that great (10%boosts?, how about 100%). Crafting bag is not much of a loss to me as I only play one character, and outside of 160 mats that take little space on a mule/bank why have it?
Base game, Expansions, too much crown store releases over ingame rewards, gamble boxes, expensive services (crown store), & a sub....&......PS4 Plus is needed, c'mon. Fun game when working, and will continue to play, but pass on the sub.
Ps plus isnt in zos control sadly...Huyen Shadowpaw, dedicated nightblade tank - PS4 (Retired)
Huyen Swiftpaw, nightblade dps - PC EU (Retired)
Huyen Lightpaw, templar healer - PC EU (Retired)
Huyen Swiftpaw, necromancer dps - PC EU (Retired)
Huyen Swiftpaw, dragonknight (no defined role yet)
"Failure is only the opportunity to begin again. Only this time, more wisely" - Uncle Iroh0 -
Universe✭✭✭✭✭
✭✭GrumpyDuckling wrote: »1% - Feeble Move with Crafting Bag
This is a small percentage because I understand the business decision behind it, but I still think it’s a feeble move to have ESO+ offer an exclusive crafting bag that makes the game less annoying to play for subscribers (especially since one of the staples of TES series is item collection). I mean, a large part of my reason for the subscription was to pay for a “perk” that made the game less annoying to play. Am I paying for fun content? Eh... maybe? DLCs usually have easy overland content and bullet-sponge bosses. So... nope, I was for the most part paying to feel less annoyed.
I agree with all points, but this one I couldn't agree more.
I'm a farmer and a crafter(on multiple characters) so the only reason why I keep my sub is the crafting bag.
Sadly, ZOS knows that the crafting bag is the only reason why many players still keep their subs, so it is highly unlikely that the crafting bag will ever reach the crown store, for like 5k/10k crowns.Edited by Universe on July 28, 2018 7:56PMSome videos I recorded for fun: Main character:
PC EU main: Universe - AD magicka Sorcerer, Former Emperor, Grand Overlord, The Merciless, Trial Bosses Solo Champion
Top alts: Genius(stamina/sagicka Dragonknight) The Force(stamina Nightblade) and other chars.
PC NA main: The Magic - AD magicka Sorcerer
Started playing ESO in beta & early access
User_ID: Daedric_Prince0 -
GrumpyDuckling✭✭✭✭✭
✭✭✭✭GrumpyDuckling wrote: »When I unsubscribed from ESO+, I didn’t notice any prompt to give feedback as to why I was unsubscribing. (Often, companies will ask for feedback on why the customer has decided to “leave” a subscription). Since I was never prompted, I’m leaving my percentage-based reasons for unsubscribing here (if you even care… probably not, because you didn’t ask when I cancelled the subscription). Anyway, here it is:
Like... maybe read the email?
"This message confirms that you have successfully cancelled your ESO Plus™ membership, or a Steam ESO Plus™ membership was detected thereby cancelling a duplicate membership on your account. You will no longer be charged for membership on a recurring basis, and your access to ESO Plus™ benefits will expire at the end of your current membership.
We're sorry to see you've chosen to end your membership. If there is anything we can do to help make your ESO experience better, please feel free to contact us at esocsvip@mail.bethesda.net and let us know. Whether you have feedback, questions, or just need help with the game, we’re here for you!"
I don't think you get the same email as I do. I'm on Xbox One, and all I received was a notification from Microsoft Billing about the cancelled sub. I never saw anything suggesting feedback, as I clearly explained in the first post.
Like... maybe, don't jump to conclusions?1
