Purchased ESO Collection from ESO Store but unable to download.

NewbieOKS

@ZOS_BillE or other ZOS CS representatives

For and on behalf u/Darkwhip

Ticket number 180621-002637

Bought the ESO collection edition from ESO Store website, and I also have a linked steam account on it.

The download button doesn’t show at all. On steam it tries to me make buy the game again so I can't download it from steam either.

Until now, I haven’t had any success in download the game client. Had disable ad blocker as well, had already follow all the instructions in the Help page

Tried to ask from r/elderscrollsonline.com as links below but with no success

Original thread:

https://www.reddit.com/r/elderscrollsonline/comments/8stfc9/how_do_i_download_the_launchergame/?st=JIPSV0XC&sh=c69000f5

https://www.reddit.com/r/elderscrollsonline/comments/8szy73/12_hours_later/?st=JIPSVS3V&sh=6429273c

P.S. Darkwhip unable to post here because haven’t got any invitation code yet so I’m posting it on behalf of him and with his permission

Regards

ZOS_Bill

@NewbieOKS

If the game was purchased through Steam, they must download the game through Steam directly. For issues with the download link not appearing on the account page, an alternate link can be found in the help article below.

Why is the download link missing after I activated a code for ESO on the account page?

NewbieOKS

ZOS_BillE wrote: »

@NewbieOKS

If the game was purchased through Steam, they must download the game through Steam directly. For issues with the download link not appearing on the account page, an alternate link can be found in the help article below.

Why is the download link missing after I activated a code for ESO on the account page?

My friend Darkwhip mentioned that he purchased the game from ESO Store website directly. the reason why his steam account is linked is because of a free trial several months ago (free weekend)

Btw he has not received the confirmation key in order to participate in this forum

For and on behalf Darkwhip