How do I get a returned crown gift back?

The702Guy

I sent someone a crown gift, they returned it to me, and I can’t pick it up. It will only let me send it to someone else and if I try to send it to myself but says “this player can’t accept this gift”.

Earrindo

for whatever reason, you can only regift gifts that havent been accepted, you cant take them for yourself.

idk

I would suggest creating a ticket. I would expect that it is not intended that if someone does not accept the give you cannot use it. Just a guess.

Nightfall12

It was in original announcement that returned gifts could NOT be used by the sender, they are must be sent to someone else.

All gifts have a 14 day expiration timer, at which point the gift is returned to the gifting player.

Returned gifts live within the “Returns” section of the Gift Inventory.
Returned gifts cannot be claimed by the player who purchased the gift originally, but can be gifted to another player.

Arunei

I honestly don't get this. If you've spent Crowns on an item that gets sent back to you, why can't you claim it? What if it's something no one else you know has any use for or wants? Nope, instead you're out x number of Crowns b/c fsr ZOS decided that you shouldn't have access to something you spent the Crowns on, should the original intended recipient not claim it for whatever reason.

VaranisArano

Arunei wrote: »

I honestly don't get this. If you've spent Crowns on an item that gets sent back to you, why can't you claim it? What if it's something no one else you know has any use for or wants? Nope, instead you're out x number of Crowns b/c fsr ZOS decided that you shouldn't have access to something you spent the Crowns on, should the original intended recipient not claim it for whatever reason.

Its because ZOS decided that "Once a gift, always a gift" is the way to go.

The system is very well set up to give gifts to people you personally know and whom you are certain want the item.

The system is not set up to support giving gifts to strangers, trading gifts for gold, or giving surprise gifts even though you are allowed to do all those things. You just run the risk having your gift returned, which you must then re-gift to someone else.

Ley

and so it begins...

redshirt_49

Watch ZOS support inbox become flooded with crown item resellers and buyers who have been scammed xD Oh dear

This is gonna be fun.

Danikat

Basically if you want to give a gift you need to make sure the other person doesn't have the item, wants it, and will be able to get online to receive it (and will notice they've received it) within the next 14 days or you risk being stuck with a useless item. At least until you can find someone else to gift it to.

Although I do wonder how this works with the concerns about selling gifts for gold. Is there an expiration timer on returned gifts? Or could you gift a limited-time item to someone who has promised to return it, then keep it in your gifts menu until the item is out of the crown store, then sell it to someone who missed it when it was originally available?

Xepla

I will gladly take the thing your friend doesn't want

The702Guy

Well I submitted a ticket to ZoS to get my crowns refunded. That is stupid if you can’t get your item back if it is returned to you....

BozzyTheDrummer

How exactly do you gift an item? Can you only gift something? Can you only gift something you purchase right away from the crown store?

MLGProPlayer

VaranisArano wrote: »

Arunei wrote: »

I honestly don't get this. If you've spent Crowns on an item that gets sent back to you, why can't you claim it? What if it's something no one else you know has any use for or wants? Nope, instead you're out x number of Crowns b/c fsr ZOS decided that you shouldn't have access to something you spent the Crowns on, should the original intended recipient not claim it for whatever reason.

Its because ZOS decided that "Once a gift, always a gift" is the way to go.

The system is very well set up to give gifts to people you personally know and whom you are certain want the item.

The system is not set up to support giving gifts to strangers, trading gifts for gold, or giving surprise gifts even though you are allowed to do all those things. You just run the risk having your gift returned, which you must then re-gift to someone else.

That doesn't clear up anything. It's a digital good you spent real money on. It makes no sense for it to have restrictions like the ones ZOS implemented.

Tyralbin

BozzyTheDrummer wrote: »

How exactly do you gift an item? Can you only gift something? Can you only gift something you purchase right away from the crown store?

Mouse over the item. if it is giftable (not sure if that is even a word, hehe) a gift box will appear on bottom right hand corner.

To then track gift there is also a gift box icon on top right of crown store.

This will tell you what is happening with the gift.

Tandor

MLGProPlayer wrote: »

VaranisArano wrote: »

Arunei wrote: »

I honestly don't get this. If you've spent Crowns on an item that gets sent back to you, why can't you claim it? What if it's something no one else you know has any use for or wants? Nope, instead you're out x number of Crowns b/c fsr ZOS decided that you shouldn't have access to something you spent the Crowns on, should the original intended recipient not claim it for whatever reason.

Its because ZOS decided that "Once a gift, always a gift" is the way to go.

The system is very well set up to give gifts to people you personally know and whom you are certain want the item.

The system is not set up to support giving gifts to strangers, trading gifts for gold, or giving surprise gifts even though you are allowed to do all those things. You just run the risk having your gift returned, which you must then re-gift to someone else.

That doesn't clear up anything. It's a digital good you spent real money on. It makes no sense for it to have restrictions like the ones ZOS implemented.

It's a digital good you spent real money on (unless using free crowns from your subscription) in order to participate in the gifting system for which the conditions have been made absolutely clear from the outset. If people choose not to read those conditions, or to ignore them, then they are in no position to complain about it afterwards. It was perfectly clear.

It was introduced in response to a request from players to be able to help out their friends, or to provide raffle prizes etc for their guilds. It was never intended to be a commercial transaction that benefited the player making the gift and I don't imagine that it was ever intended that gifts would be purchased from the crown store on a purely speculative basis. As such the conditions make perfect sense, although I have to admit that I've always suspected that such a gifting scheme would inevitably end in tears for players and a lot of tickets for the support staff.

VaranisArano

MLGProPlayer wrote: »

VaranisArano wrote: »

Arunei wrote: »

I honestly don't get this. If you've spent Crowns on an item that gets sent back to you, why can't you claim it? What if it's something no one else you know has any use for or wants? Nope, instead you're out x number of Crowns b/c fsr ZOS decided that you shouldn't have access to something you spent the Crowns on, should the original intended recipient not claim it for whatever reason.

Its because ZOS decided that "Once a gift, always a gift" is the way to go.

The system is very well set up to give gifts to people you personally know and whom you are certain want the item.

The system is not set up to support giving gifts to strangers, trading gifts for gold, or giving surprise gifts even though you are allowed to do all those things. You just run the risk having your gift returned, which you must then re-gift to someone else.

That doesn't clear up anything. It's a digital good you spent real money on. It makes no sense for it to have restrictions like the ones ZOS implemented.

Does it make sense? Only in a "this is the way ZOS chose to implement it" sort of way.

Judging by how ZOS set it up, they designed it to fill the needs of people who have been asking for a way to send crown store gifts to friends/family/significant others that they know the person wants.

ZOS clearly didnt design it to be a system where "I bought it, I can do whatever I want with it" is true, like you suggest, or else they would have needed to make some serious changes to the gifting system. During PTS, we tried to point out the problems, including the lack of security for trades and people not being able to use returned gifts - ZOS chose not to listen to feedback.

Ultimately, the only answer is "Because ZOS designed it that way" no matter how nonsensical or restricted we think it is. We gave feedback during testing and ZOS chose their own vision instead.

starkerealm

Nightfall12 wrote: »

It was in original announcement that returned gifts could NOT be used by the sender, they are must be sent to someone else.

All gifts have a 14 day expiration timer, at which point the gift is returned to the gifting player.

Returned gifts live within the “Returns” section of the Gift Inventory.
Returned gifts cannot be claimed by the player who purchased the gift originally, but can be gifted to another player.

My guild was bouncing a dye pack around yesterday between players. I think it went through four players before it was sent to a guildie who hadn't been in discord, who accepted it.

Juju_beans

Zos implemented it with a "no return policy".

OP just now needs to find someone else to gift it to.

Don't buy crown gifts if the receiver doesn't want them.

Taleof2Cities

The702Guy wrote: »

Well I submitted a ticket to ZoS to get my crowns refunded. That is stupid if you can’t get your item back if it is returned to you....

DanteYoda

Earrindo wrote: »

for whatever reason, you can only regift gifts that havent been accepted, you cant take them for yourself.

That is just... insane, typical Zos..

Juju_beans

it pays to read up on things before doing them.

https://www.elderscrollsonline.com/en-us/news/post/26375
The gift recipient must accept the gift within 14 days to receive the item, but if they decline or fail to accept the item in time, it is simply returned to its original purchaser. Note that the purchaser in this case is unable to make use of any returned gifts themselves, but can resend it to the original or a different recipient.

Nyladreas

VaranisArano wrote: »

MLGProPlayer wrote: »

VaranisArano wrote: »

Arunei wrote: »

I honestly don't get this. If you've spent Crowns on an item that gets sent back to you, why can't you claim it? What if it's something no one else you know has any use for or wants? Nope, instead you're out x number of Crowns b/c fsr ZOS decided that you shouldn't have access to something you spent the Crowns on, should the original intended recipient not claim it for whatever reason.

Its because ZOS decided that "Once a gift, always a gift" is the way to go.

The system is very well set up to give gifts to people you personally know and whom you are certain want the item.

The system is not set up to support giving gifts to strangers, trading gifts for gold, or giving surprise gifts even though you are allowed to do all those things. You just run the risk having your gift returned, which you must then re-gift to someone else.

That doesn't clear up anything. It's a digital good you spent real money on. It makes no sense for it to have restrictions like the ones ZOS implemented.

We gave feedback during testing and ZOS chose their own vision instead.

Not sure whether I should laugh or cry, considering the fact that ZOS does this with literally everything. LOL

D0PAMINE

I use it to annoy friends by sending them candles and i keep resending it back to them if they return it

MLGProPlayer

Juju_beans wrote: »

it pays to read up on things before doing them.

https://www.elderscrollsonline.com/en-us/news/post/26375
The gift recipient must accept the gift within 14 days to receive the item, but if they decline or fail to accept the item in time, it is simply returned to its original purchaser. Note that the purchaser in this case is unable to make use of any returned gifts themselves, but can resend it to the original or a different recipient.

Nobody assumes that the system would have some bat *** crazy clause like that.

MLGProPlayer

Tandor wrote: »

MLGProPlayer wrote: »

VaranisArano wrote: »

Arunei wrote: »

I honestly don't get this. If you've spent Crowns on an item that gets sent back to you, why can't you claim it? What if it's something no one else you know has any use for or wants? Nope, instead you're out x number of Crowns b/c fsr ZOS decided that you shouldn't have access to something you spent the Crowns on, should the original intended recipient not claim it for whatever reason.

Its because ZOS decided that "Once a gift, always a gift" is the way to go.

The system is very well set up to give gifts to people you personally know and whom you are certain want the item.

The system is not set up to support giving gifts to strangers, trading gifts for gold, or giving surprise gifts even though you are allowed to do all those things. You just run the risk having your gift returned, which you must then re-gift to someone else.

That doesn't clear up anything. It's a digital good you spent real money on. It makes no sense for it to have restrictions like the ones ZOS implemented.

It's a digital good you spent real money on (unless using free crowns from your subscription) in order to participate in the gifting system for which the conditions have been made absolutely clear from the outset. If people choose not to read those conditions, or to ignore them, then they are in no position to complain about it afterwards. It was perfectly clear.

It was introduced in response to a request from players to be able to help out their friends, or to provide raffle prizes etc for their guilds. It was never intended to be a commercial transaction that benefited the player making the gift and I don't imagine that it was ever intended that gifts would be purchased from the crown store on a purely speculative basis. As such the conditions make perfect sense, although I have to admit that I've always suspected that such a gifting scheme would inevitably end in tears for players and a lot of tickets for the support staff.

Let's say you give a gift to someone IRL. They choose not to accept it. It is returned to you. You can now use it yourself or re-gift it.

It's common sense to assume that you can use a returned gift yourself. Nobody would think that such a nonsensical policy as the one in this game would exist.

That's like buying a car from a car dealership only to realize it came with no wheels. The dealer tells you that you should have read the fine print that said their cars don't come with wheels. No sane person would assume that because cars always come with wheels. It's common *** sense. So yes, people do have a right to complain.

Nightfall12

It is my guess that it is set up this way to avoid possible chances where the Sender is giving a gift of item they already own. If that gift is returned, that person can't use it as they already have it, so they made a rule that prevents the need to give refunds.
NOW I know this is just 1 scenario where this makes sense and there are so many more that it doesn't apply, but it looks like they went for the least common denominator approach 1 rule that fits all.

Either way if I'm giving a gift in this game its to someone I know wants that item and isn't buying it themselves.

MLGProPlayer

Nightfall12 wrote: »

It is my guess that it is set up this way to avoid possible chances where the Sender is giving a gift of item they already own. If that gift is returned, that person can't use it as they already have it, so they made a rule that prevents the need to give refunds.
NOW I know this is just 1 scenario where this makes sense and there are so many more that it doesn't apply, but it looks like they went for the least common denominator approach 1 rule that fits all.

Either way if I'm giving a gift in this game its to someone I know wants that item and isn't buying it themselves.

If you already have the item, you wouldn't be able to use it.

The option to use yourself OR re-gift should be there.

Arunei

Whether it's meant to only be used for gifting close friends or guildmates or not doesn't take into account that crap happens. Someone you gift something to might end up losing internet or their computer for an extended period of time without warning, or maybe they change their mind after the gift has already been bought and sent. Maybe they asked for something, but asked for the wrong thing on accident and meant another item, not the one that was bought for them. A lot of the items have similar names so it's easy to get certain things mixed up. Or what if they ask for an item but don't realize they already have it? Sometimes I forget the items I've gotten from Crown Crates over the months.

Yes, you could argue on some of these points that both parties should double-check these things, but human error always has and always will still exist. Mistakes will happen, people will get things switched up and confused even after checking. And in terms of someone not being able to get to the computer for an extended period of time, that happens to people all the time because life is life and is unpredictable.

The way this system now doesn't allow room for any of these unexpected long-term things or honest human error. The simple fact remains, regardless of how you want to say the system is intended to be used; you spent the money on it, you should be able to either credit it to your account, or have the Crowns for the item refunded. You shouldn't be stuck with something that you can't use and that other people might not want or have a use for.

VaranisArano

ZOS' implementation of the gifting system has issues, we all knew that, gave PTS feedback, and ZOS didn't listen. By all means, keep pushing ZOS for change -I wish you better luck than we had on the PTS.

Until then, as with all things ZOS: Caveat Emptor and read the fine print. You can't "assume" things work the way you think they should.

ArvenAldmeri

You can gift me if you want xD Oh boy, I wish I had someone to send me gifts xD

code65536

VaranisArano wrote: »

Arunei wrote: »

I honestly don't get this. If you've spent Crowns on an item that gets sent back to you, why can't you claim it? What if it's something no one else you know has any use for or wants? Nope, instead you're out x number of Crowns b/c fsr ZOS decided that you shouldn't have access to something you spent the Crowns on, should the original intended recipient not claim it for whatever reason.

Its because ZOS decided that "Once a gift, always a gift" is the way to go.

The system is very well set up to give gifts to people you personally know and whom you are certain want the item.

The system is not set up to support giving gifts to strangers, trading gifts for gold, or giving surprise gifts even though you are allowed to do all those things. You just run the risk having your gift returned, which you must then re-gift to someone else.

The problem is that if you're selling Crown store items for gold, this is just an inconvenience. You don't particularly care who gets the item, as long as they are willing to pay, so you just have to ask in zone chat and find another customer. A nuisance, but I doubt it would do anything to discourage such sales. Plus, if you're looking to convert Crowns to gold in the first places, you probably want to find a new customer rather than use it yourself, so even if the option were available to you, you probably wouldn't want to use it anyway.

But imagine a legitimate situation: e.g., giving a friend a surprise gift for their birthday, not realizing that they had just recently bought it for themselves (or someone else got the same idea to gift the item), and then getting the item returned. Now what? It's not like you can just find another good friend who has a birthday coming up very soon and for whom that item makes sense.