Billed twice

Feliks

I was billed twice for order HRC664HACJ9LKNM. 10 days have passed. But the second charge of 12,99 EUR does not return to my card.
My ticket still "WAITING ON AGENT"

Taleof2Cities

Can you post the ticket number, @Feliks, so the mods can check the status and move it along for you?

Feliks

# 180610-001597

ZOS_Bill

@Feliks

Your support ticket #180610-001597 is still open. Due to the launch of ESO: Summerset and the Bethesda E3 Showcase, we are currently experiencing higher than usual volume of support requests. Please be aware that it may take longer than typical to receive a response on your support ticket.

vrodnenok

having the same problem, was billed twice and ESO Plus said 'pending payment'so i paid 3rd time, but those 26 euro never returned. Support is silent.

ticket number: 180620-000380

vrodnenok

this game has the worst customer support ever. all i got is some automatically generated email and ticked still has 'waiting on agent' status.

+++

Greetings,

Thank you for contacting The Elder Scrolls Online customer support team!

Due to the launch of ESO: Summerset and the Bethesda E3 Showcase, we are currently experiencing higher than usual volume of support requests. We will get to your request in the order that it was received.
If your issue has not yet been resolved or addressed, please wait for assistance. If your issue has been resolved, please log into your account on the support page and close your ticket via the “My Support” page.

Thank you for your continued interest and support!

Warm Regards,
The Elder Scrolls Online