Potential returning player with log in issues

Yiikes

Hi there.

I am considering coming back to the game but must be doing something wrong or i misunderstand something.

It is about 4 years since i have played. I have logged onto my account page and it says

ELDER SCROLLS ONLINE BETA
Member Since February 5, 2014
Standard_edition
ACCOUNT STATUS
Active - Trial

So i wanted to log into the game and see what my latency was like before i committed to buying expansions and a sub and it was my understanding i am eligble to do this?

I have reset my password and received confirmation via email of my correct user ID but every time i try to log in a get the Log in failed message.

Thanks in advance for any help you can give.

ZOS_Bill

@Yiikes

If you are having an issue with your account status, you should contact Customer Support here: https://help.elderscrollsonline.com/app/incident/.

When doing so, please include the game code attributed to your ESO game account to assist in the investigation.