BUG - Weird Auto Movement / Commands not Registering ( NEEDS IMMEDIATE ATTENTION ) Unplayable

AzraelAcid

@ZOS_GinaBruno , @ZOS_JessicaFolsom , @ZOS_BrianWheeler

All my commands seemed to have gone kaput. Such as trying to move forward called my horse, trying to move back dismounted me, running in odd directions, no control over movements or abilities. Reloading UI and Zoning did not fix the problem. As of this writing,my character is perpetually running into a wall at the entrance to Crimson Cove, because she can't interact with the door to get out.

Reloading UI and Zoning did not fix the problem. All of my characters are experiencing this bug, sometimes it resolves itself, sometimes it doesn't . I am attaching a screenshot for bug viewing purposes.

I also included this in the PTS feedback thread posted here:
https://forums.elderscrollsonline.com/en/discussion/372062/bug-weird-auto-movement#latest

I am upset that this got no attention and the bug went live.

ALSO IMPORTANT:
BUG:
THIS COULD NOT BE REPORTED IN GAME THOUGH HELP INTERFACE DUE TO SAME PROBLEM. Trying to type via the help interface to report it, resulted in entering the last keystroke instead of the one I was trying to type. Eg; When typing the word "bug" the U key came up, followed by the G key when trying to type B.

This is not a personal keyboard or mouse issue, as I have swapped them both, and the issue persists.

It seems the game fails to recognize the keyboard commands and instead registers the last known key stroke. It's extremely game breaking and frustrating. The problem is with this update specifically. Please investigate immediately!



I have submitted a bug/help ticket via the out of game Support system. However, the system response says I won't be receiving a reply. I assume because it's a bug report. However, I'm going to need an answer on this one. I'm currently unplayable.

I have my ticket number available, along with computer specs if needed.

AzraelAcid

Bumping

Shadowshire

AzraelAcid wrote: »

All my commands seemed to have gone kaput. Such as trying to move forward called my horse, trying to move back dismounted me, running in odd directions, no control over movements or abilities. Reloading UI and Zoning did not fix the problem. As of this writing,my character is perpetually running into a wall at the entrance to Crimson Cove, because she can't interact with the door to get out.

Reloading UI and Zoning did not fix the problem. All of my characters are experiencing this bug, sometimes it resolves itself, sometimes it doesn't . I am attaching a screenshot for bug viewing purposes.

.... Trying to type via the help interface to report it, resulted in entering the last keystroke instead of the one I was trying to type. Eg; When typing the word "bug" the U key came up, followed by the G key when trying to type B.

This is not a personal keyboard or mouse issue, as I have swapped them both, and the issue persists.

It seems the game fails to recognize the keyboard commands and instead registers the last known key stroke. It's extremely game breaking and frustrating. The problem is with this update specifically. Please investigate immediately!

Four things come to mind:

(1) Try switching the keyboard cord to a different USB port. If the keyboard is cordless, then move its "dongle" (radio receiver) to a different USB port. (Some motherboards have a wireless transmitter/receiver built-in.) If you have problems with the mouse, do that for the mouse also. USB ports do wear out. So do the SATA ports for disk drives, and the RJ45 ports for network cables.

(2) On the Bethesda Launcher, there is an Options feature. Select that and choose "Repair Files". It verifies whether each of the installed game files are not corrupted, and downloads and replaces any that are. In my experience, the process can take 10 - 20 minutes, sometimes longer, as it goes through several "passes" through various executable and data files. Afterward, launch the game and see whether the problem has been resolved.

(3) Any installed and activated add-on is probably monitoring your keyboard and/or mouse input. If the add-on is not correctly designed and/or the Lua source code contains a bug, then that can cause the problems which you describe.

(4) Does your anti-malware software check specifically for keystroke loggers? It might have one, if you are using a system that belongs to some other person, especially if the system is owned by an employer. If the anti-malware that protects the system doesn't detect keystroke loggers, then search for such a utility, download it, and run it.

AzraelAcid

Shadowshire wrote: »

AzraelAcid wrote: »

All my commands seemed to have gone kaput. Such as trying to move forward called my horse, trying to move back dismounted me, running in odd directions, no control over movements or abilities. Reloading UI and Zoning did not fix the problem. As of this writing,my character is perpetually running into a wall at the entrance to Crimson Cove, because she can't interact with the door to get out.

Reloading UI and Zoning did not fix the problem. All of my characters are experiencing this bug, sometimes it resolves itself, sometimes it doesn't . I am attaching a screenshot for bug viewing purposes.

.... Trying to type via the help interface to report it, resulted in entering the last keystroke instead of the one I was trying to type. Eg; When typing the word "bug" the U key came up, followed by the G key when trying to type B.

This is not a personal keyboard or mouse issue, as I have swapped them both, and the issue persists.

It seems the game fails to recognize the keyboard commands and instead registers the last known key stroke. It's extremely game breaking and frustrating. The problem is with this update specifically. Please investigate immediately!

Four things come to mind:

(1) Try switching the keyboard cord to a different USB port. If the keyboard is cordless, then move its "dongle" (radio receiver) to a different USB port. (Some motherboards have a wireless transmitter/receiver built-in.) If you have problems with the mouse, do that for the mouse also. USB ports do wear out. So do the SATA ports for disk drives, and the RJ45 ports for network cables.

(2) On the Bethesda Launcher, there is an Options feature. Select that and choose "Repair Files". It verifies whether each of the installed game files are not corrupted, and downloads and replaces any that are. In my experience, the process can take 10 - 20 minutes, sometimes longer, as it goes through several "passes" through various executable and data files. Afterward, launch the game and see whether the problem has been resolved.

(3) Any installed and activated add-on is probably monitoring your keyboard and/or mouse input. If the add-on is not correctly designed and/or the Lua source code contains a bug, then that can cause the problems which you describe.

(4) Does your anti-malware software check specifically for keystroke loggers? It might have one, if you are using a system that belongs to some other person, especially if the system is owned by an employer. If the anti-malware that protects the system doesn't detect keystroke loggers, then search for such a utility, download it, and run it.

Thank you Shadow. I have done steps 1 through 3. However, I have not tried 4, and I do have an anti-key-logger program running on my computer. I'll take a look at that.
I just find it funny, that I never had a problem before this update. Same on PTS for this update, in which I ran no add ons at all.
Thank you or taking some time to to reply. It's appreciated!

AzraelAcid

Still no love. I'm going to have to quit the game then. No responses to my tickets, and no response here. Can't play.

Zagnut123Zagnut123

AzraelAcid wrote: »

Still no love. I'm going to have to quit the game then. No responses to my tickets, and no response here. Can't play.

No response in 24 hours. Have you checked your spam folder in your email

Shadowshire

@AzraelAcid

AzraelAcid wrote: »

Still no love. I'm going to have to quit the game then. No responses to my tickets, and no response here. Can't play.

Certainly, I can understand that. ..... further considerations:

(5) If the keyboard has a driver, or has firmware installed, that is made by the manufacturer, then you might need to update it. (This also applies to the mouse.) The device might have a "generic" driver installed by the operating system, but, if the manufacturer does make a driver available, then you should install the most recent version of that one instead.

(6) Do you have any "game utility" software running, such as the Logitech Gaming application, that "loads and runs in the background"? There are may such utilities, ordinarily associated with obtaining and installing a video graphics card, keyboard, mouse, or audio headset. They often monitor keystrokes for a "hot key" that activates their display output. You should be able to configure the bound key, e.g., to not have one assigned but use the Windows desktop icon instead when you want to access that program. Like any other software, they can have bugs, or become corrupt on the storage media.

(7) Do you use a program to communicate with other players while you play the game, such as Discord, Teamspeak, Ventrilo, or RaidCall? In my experience, they also have various key-binds, such as a key to press and hold down while you speak into the microphone. Be sure that you are using the most recent version, and check their features which are related to keyboard input, including "chat". Disable any keyboard input feature that you can if you don't expect to use it.

Good luck, and may the Pseudorandom Number Generator always bless you when you need an excellent outcome the most.

AzraelAcid

Zagnut123Zagnut123 wrote: »

AzraelAcid wrote: »

Still no love. I'm going to have to quit the game then. No responses to my tickets, and no response here. Can't play.

No response in 24 hours. Have you checked your spam folder in your email

Yes I've been checking both regularly. Nothing yet.

Shadowshire wrote: »

@AzraelAcid

AzraelAcid wrote: »

Still no love. I'm going to have to quit the game then. No responses to my tickets, and no response here. Can't play.

Certainly, I can understand that. ..... further considerations:

(5) If the keyboard has a driver, or has firmware installed, that is made by the manufacturer, then you might need to update it. (This also applies to the mouse.) The device might have a "generic" driver installed by the operating system, but, if the manufacturer does make a driver available, then you should install the most recent version of that one instead.

(6) Do you have any "game utility" software running, such as the Logitech Gaming application, that "loads and runs in the background"? There are may such utilities, ordinarily associated with obtaining and installing a video graphics card, keyboard, mouse, or audio headset. They often monitor keystrokes for a "hot key" that activates their display output. You should be able to configure the bound key, e.g., to not have one assigned but use the Windows desktop icon instead when you want to access that program. Like any other software, they can have bugs, or become corrupt on the storage media.

(7) Do you use a program to communicate with other players while you play the game, such as Discord, Teamspeak, Ventrilo, or RaidCall? In my experience, they also have various key-binds, such as a key to press and hold down while you speak into the microphone. Be sure that you are using the most recent version, and check their features which are related to keyboard input, including "chat". Disable any keyboard input feature that you can if you don't expect to use it.

Good luck, and may the Pseudorandom Number Generator always bless you when you need an excellent outcome the most.

Thank you for the advice. I don't mean this with offense at all, so please don't take it that way, but I'm not computer illiterate.

MY SPECS:
Operating System
Windows 10 Pro 64-bit
CPU
Intel Core i5 4690K @ 3.50GHz
Haswell 22nm Technology
RAM
16.0GB Dual-Channel DDR3 @ 666MHz (9-9-9-24)
Motherboard
ASRock Z97X Killer (CPUSocket)
Graphics
G247HL (1920x1080@60Hz)
4096MB ATI AMD Radeon R7 370 Series (C.P. Technology)
Storage
465GB Seagate ST500DM002-1BD142 (SATA)
Optical Drives
HL-DT-ST DVD-RAM GH40L
Audio
Realtek High Definition Audio

I've been checking all my hardware, software, and drivers. Everything is up to date and running smooth.

Thank you for the advice on checking the gaming utilities. I'll be checking those next. I know my motherboard and peripherals all have them. May have to disable a few.

Checked my ports, usb slots, and used different keyboards and mouses. I went so far as to make sure my network wasn't the cause.

I've run the game repair utility, and when that failed to solve it, I completely reinstalled.

Checked to make make sure all my software, firewalls, virus and malware programs are up to date and not in conflict.
I have also made sure that they are are allowing the program.

I've run as administrator, and also made sure that no communication software outside of game uses the same key-binds I am using in game.

I've completely removed the addons folder from live. I've tried playing with and without.

From what I can tell this issue seems to happen sometime during combat. Never without it. Just during combat.
Here's what happened when I tried to type "/reloadui"




So all I can say is, I've defaulted to my normal stance which is, "when in doubt, it's not you, it's ZOS".

I absolutely appreciate the time, effort and responses from you guys. I greatly appreciate it. But I may have to give up on this one. Thank you for trying to help me figure it out. Mucho respect.

Shadowshire

AzraelAcid wrote: »

From what I can tell this issue seems to happen sometime during combat. Never without it. Just during combat.

Here's what happened when I tried to type "/reloadui"



So all I can say is, I've defaulted to my normal stance which is, "when in doubt, it's not you, it's ZOS".

I absolutely appreciate the time, effort and responses from you guys. I greatly appreciate it. But I may have to give up on this one. Thank you for trying to help me figure it out. Mucho respect.

You are at least as experienced with troubleshooting computer system problems as I am.

I don't understand what the image "should" have shown after you entered /reloadui into the chat window user entry field. Ordinarily, the game client's display output halts, then a "loading screen" is displayed during the reload, then the character is displayed again, but without any UI features "open". For what it's worth, I seldom enter /reloadui while any feature of the HUD displays anything, such as bag Inventory or the Bank.

To repeat the quote:

From what I can tell this issue seems to happen sometime during combat. Never without it. Just during combat.

Well, if you had said that in your OP ..... in my own experience during combat, sometimes:

(1) The software evidently ignores, or stops processing, any keyboard and/or mouse input at all, but eventually resumes. This can be caused by -- among other things -- one or more Internet packets being "lost" in transit, i.e., usually "dropped" by an overloaded router. If accepting input does not resume, then it will eventually be evident that the game client has crashed.

(2) The software apparently ignores my input because it is "invalid" for whatever reason, such as when the target has already been killed on the game host, but the game client has not shown me the news yet. This is usually caused by network latency. Regardless, the game client seldom displays any "alert" or message to explain why my input was either simply ignored, or simply invalid.

(3) The lower my character's Health becomes, the more likely it becomes that any attempt to regain health, whether by using a potion or by casting a self-healing spell, will simply be ignored. On occasion, though, my character has been healed by another player's character when my character's Health bar displayed only a tiny point.

(4) When my character, whether mounted, starts moving in the wrong direction(s) or refuses to move at all, ordinarily the reason is that I am pressing the wrong key(s). Since I learned to "touch type" with a typewriter before there was such a thing as a desktop computer and its keyboard, the fingers on my left hand "naturally" sit on the A, S, D, and F keys by default -- not on the W, A, (S), and D keys. In fact, I key-bind W to "move backward" and S to "move forward", else I'd never learn to move the character correctly.

>>>>> By the way, do not configure N-Key rollover for the keyboard on a system that has a multi-core processor. Set it to 6-key rollover instead, if you cannot disable that feature altogether. Also, configuring a key-check rate faster than 250 / second is a waste of CPU cycles. No one can press keys faster than 250 times per second with any accuracy at all. Yes, even if you just press-and-hold a key down, the operating system has a limit as to how fast it will check the keyboard buffer for input.

(5) The software is not player-friendly with regard to obtaining an Interactive Prompt outside of combat, and the attempt is even less likely to succeed during combat. Sometimes it is impossible to resurrect another player character during combat because of this.

Although I could offer several other observations like these five, it is rather doubtful that the ZOS developers will ever read them, let alone investigate and attempt to remedy or to mitigate the problems.

AzraelAcid

@Shadowshire ,

Thanks again for your reply. So the reason I didn't mention it in my original post, is because after some testing through different characters, I became aware that it was a combat related issue then.

The screenshot is supposed to show the text chat only, the text box specifically.

I was trying to type "/reloadui" when I began experiencing the auto movement running again after completing a dolmen. I couldn't interact with the chest or loot anything by pressing "E" and was running off in an unknown direction until I came to some rocks that stopped me.

Opening the Crown Store is the only way to stop movement long enough to try and interact with chat.

Then I tried to type the command, and what you see in the text box is the result. It's not a typo. That's exactly what entered when I typed /reloadui. As in I couldn't type it. The reloadui failed, because it wouldn't enter properly into the chat box. I had no choice but to do a hard shut down of the client. That's the only thing that seems to temporarily resolve it. Until it happens again.

This is truly mystifying.

Mystrius_Archaion

Did you happen to have a backup of the game files copied from before the update? You could wipe out all data for the game and start again from that point, which is what I do for any issues which prevent me from either patching correctly or playing after the patch.
It gives you a working starting point.


I have to say it is fairly odd that you encounter consistent constant movement when this starts happening. Have you tried hitting the auto-run command when it happens to see if you can toggle that off if it was triggered?
Have you tried unplugging your keyboard/mouse during this issue to see if that stops all input and stops the issue? If it doesn't stop then something else in your computer is sending commands to the game, either stored up or new commands without input.

I actually wouldn't be surprised if this is a Windows 10 bug. I've had some weird ones such as my Xbox 360 controller not working after it was working with Windows 8.1 which forced me to upgrade to Windows 10 and get a Xbox One gamepad, which thankfully was better anyway, just to be able to play with a gamepad. It was that essential to me to use a gamepad.


By the way, what is your keyboard and mouse manufacturer and model you normally use? Is either wireless? Do you occasionally use any wireless input devices that are turned on when this happens?
I ask about wireless because if I accidentally get my foot, because I game in a comfy recliner, in the way of my Logitech k400 wireless keyboard and receiver then it will often switch around my inputs on me, making text garbled for example.

AzraelAcid

Mystrius_Archaion wrote: »

Did you happen to have a backup of the game files copied from before the update? You could wipe out all data for the game and start again from that point, which is what I do for any issues which prevent me from either patching correctly or playing after the patch.
It gives you a working starting point.


I have to say it is fairly odd that you encounter consistent constant movement when this starts happening. Have you tried hitting the auto-run command when it happens to see if you can toggle that off if it was triggered?
Have you tried unplugging your keyboard/mouse during this issue to see if that stops all input and stops the issue? If it doesn't stop then something else in your computer is sending commands to the game, either stored up or new commands without input.

I actually wouldn't be surprised if this is a Windows 10 bug. I've had some weird ones such as my Xbox 360 controller not working after it was working with Windows 8.1 which forced me to upgrade to Windows 10 and get a Xbox One gamepad, which thankfully was better anyway, just to be able to play with a gamepad. It was that essential to me to use a gamepad.


By the way, what is your keyboard and mouse manufacturer and model you normally use? Is either wireless? Do you occasionally use any wireless input devices that are turned on when this happens?
I ask about wireless because if I accidentally get my foot, because I game in a comfy recliner, in the way of my Logitech k400 wireless keyboard and receiver then it will often switch around my inputs on me, making text garbled for example.

@Mystrius_Archaion

Sadly, I don't think I have any backup files. I'll look though, I know I have a place where I back up my saved variables, so maybe I stashed a copy in there somewhere.

I have tried toggling the walk/run button (I have it key bound to F1) I've also tried toggling the auto-run. Neither changes anything.

I HAVE NOT tried unplugging keyboard or mouse when this happens, but I'll give that a shot!
It very well could be a Windows bug, one of the more recent ones played hell with my pc.

Both my mouse and keyboard are wired. Neither are wireless.
I have a UTech Smart Venus MMO Gaming Mouse and a Challenger Gaming Keyboard Prime. I'll just add that I don't use macros, because I have no idea how they work. Even though both mouse and keyboard have the ability for those, I've never set them up.

Link to Keyboard:
http://www.ttesports.com/productPage.aspx?p=156&g=ftr

Link to Mouse:
https://www.newegg.com/Product/Product.aspx?Item=0TP-0013-00002

Thanks everyone for all the help

Shadowshire

@AzraelAcid

AzraelAcid wrote: »

Thanks again for your reply. So the reason I didn't mention it in my original post, is because after some testing through different characters, I became aware that it was a combat related issue then.

....

I was trying to type "/reloadui" when I began experiencing the auto movement running again after completing a dolmen. I couldn't interact with the chest or loot anything by pressing "E" and was running off in an unknown direction until I came to some rocks that stopped me.

Opening the Crown Store is the only way to stop movement long enough to try and interact with chat.

According to a Gameplay Controls card included with The Elder Scrolls Online DVD, the < NumLock > key toggles Autorun. That causes the character to run "forward" without requiring the player to hold the movement key down. < NumLock > is the initial key-bind -- "the default" -- unless you unbind it to disable the function entirely, or bind Autorun to some other key instead. A player can press the ESC key to cause the software to "Pause", then select the menu option Controls to assign, change, or remove the bindings of keys or of mouse buttons. Keys and buttons can be bound to a function or feature of the player User Interface (UI), or to a feature of an add-on.

Apparently, you pressed the key bound to Autorun during combat at the dolmen. Pressing the key for "forward movement" (by default: < W >) should toggle the Autorun function to "stop". That is, the character should stop moving, unless you hold the "forward movement" key down. (Of course, you could press < NumLock > instead to toggle Autorun to "stop".)

If pressing the "forward movement" key doesn't stop the character's movement when you release it, then there is a problem somewhere that we don't currently share. If so, then I doubt that it is a bug in the game software. It could be in the "rollover" configuration for the keyboard that I described, or perhaps the operating system automatically "polls" for a key-press and/or for a mouse-button-press far more often than necessary.

AzraelAcid wrote: »

....
The screenshot is supposed to show the text chat only, the text box specifically.
....

Beg pardon, but a screenshot is supposed to show everything that is currently output on the video graphics display screen at the time that the screenshot is created. So I don't understand why you would remark that the screenshot is supposed to show only the Chat UI and only the text entry box, specifically.

Since the keyboard PrntScr key does nothing while I play ESO, I bound the < F2 > key to make screenshots. Now I have many screenshots which always show everything displayed on the screen at the time, such as the Map. That also includes the Chat window and its text entry box, for example, after I type /bug into the text entry field, then pause to use < F2 > to make a screenshot, before I press the < Enter > key to access the in-game "Help" UI.

However, in my experience, pressing < Enter > will not stop Autorun. It also won't close any feature of the UI that is displayed, such as the Map or the Inventory (bags), since you might want to have another feature available while you're using the Chat feature.

AzraelAcid wrote: »

Then I tried to type the command, and what you see in the text box is the result. It's not a typo. That's exactly what entered when I typed /reloadui. As in I couldn't type it. The reloadui failed, because it wouldn't enter properly into the chat box. I had no choice but to do a hard shut down of the client. That's the only thing that seems to temporarily resolve it. Until it happens again.

This is truly mystifying.

First, your most recent screenshot shows the Chat tab to be "DIG:" (?) instead of one such as "Zone:", so I suppose that is a tab which you've configured for the Chat UI.

If I recall correctly, I have entered /reloadui while using the Group channel/tab, as well as while using the Zone channel/tab, without any problem. (The Group channel is a native feature, and the Chat text entry automatically changes to Group whenever a player character joins a group, but the player can choose another tab afterward and the character will remain in the group.) So I doubt that using a custom-defined channel affects whether you can enter a "slash command" in the Chat text entry box.

Nonetheless, I cannot say whether /reloadui always will be accepted as a valid command while some feature, such as the Crown Store, is active (if it is not, then maybe that applies only to the Crown Store UI, which was not an original feature of the player UI).

Second, it also appears that the text entry is /reeloadui -- which would be invalid since the letter "e" is doubled. So that entry is a "typo" ( ). Note that you should be able to use the < Backspace > key while the cursor is in the text entry box to erase one or more characters, from the end of the string to the beginning (right to left).

After you pressed < Enter > the software should have displayed the message "Invalid command." in the upper right corner of the screen. But it is not consistent. Often the software does not acknowledge an invalid key-press or an invalid "slash command". That said, the text entry also appears to possibly start with an "i" before the "/". If it did, then pressing < Enter > would just display the string "i/reeloadui" in the Chat Window.

By the way, the Coolermaster Quick Fire TK compact keyboard which I use is a jewel. However, I must connect it to a port in a USB hub that is cabled to a motherboard USB 2.0 port. Coolermaster tech support advised me that, in their experience, the keyboard is incompatible with some motherboard AMD chip-sets, and cannot be plugged directly into a motherboard USB port if the motherboard has such an AMD chip-set. Go figure.

Aside from that, I have my own preferences for function key-binds and have configured them via the ESC menu Controls UI. In my humble experience, the initial "default" key-binds are very, very inefficient and not very kind to the player's fingers.

AzraelAcid

@Shadowshire

I think I must have explained the text chat wrong.

What I meant to say is that, the chat box was the focal point of the screenshot. For the purpose of highlighting what happens when I try to type in it while experiencing this bug. I understand that a screenshot is inclusive of the whole screen. I merely meant to bring attention to the chat box.

DIG is one of my guilds, but it wouldn't matter if it were zone, group, say, or a guild chat. For that matter, it happened while trying to report the blasted thing via the in game help menu chat box.

For example, let's say I try to type the word "bug" in the chat box.
What ends up happening during this glitch is, when I type the letter "B" it comes out as " ; " When I type the letter " U" it comes out as "B". When I type the letter "G", it comes out as "U".

The purpose of showing that is, that I know it's misspelled. I also know there is the letter " i" before the slash. When I try to backspace to correct it, I get a garbled mess of letters during this bug.

I opened the crown store to stop movement, because the " ," key was the only thing registering correctly.

As for auto-movement by these screenshots, you can see that I have it disabled on all of my characters in my current configuration.






As for the compatibility of my keyboard, mouse , and motherboard, I've never had an issue before this. It's all been working fine for over a year now. I wonder if maybe it's time to replace my keyboard, although, just to fix this bug when it works on everything else doesn't justify the expense.
Nevertheless, I'll take your advice and make sure they are connected to a different port if I find that for some reason, they have become incompatible.

Please know that I'm not trying to sound rude at all. I'm just extremely frustrated. I sincerely appreciate all of you trying to lend me a hand.

Shadowshire

@AzraelAcid

AzraelAcid wrote: »

....

For example, let's say I try to type the word "bug" in the chat box.
What ends up happening during this glitch is, when I type the letter "B" it comes out as " ; " When I type the letter " U" it comes out as "B". When I type the letter "G", it comes out as "U".

The purpose of showing that is, that I know it's misspelled. I also know there is the letter " i" before the slash. When I try to backspace to correct it, I get a garbled mess of letters during this bug.

I opened the crown store to stop movement, because the " ," key was the only thing registering correctly.

As for auto-movement by these screenshots, you can see that I have it disabled on all of my characters in my current configuration.

When this occurred, had your character been engaged in PvP, such as a duel? I've heard tales of players who apparently were probably using an add-on that exploited one or more flaws in some functions and features of the game. The most recent alleged incident is discussed in https://forums.elderscrollsonline.com/en/discussion/377429/someone-linked-a-perfected-asylam-weapon-in-zone-chat-aaand-it-crashed-my-game#latest

Since I have not recently experienced a character uncontrollably moving with the most recent patch for Clockwork City installed, whether in combat and barring someone exploiting a flaw, I doubt that what you describe is a bug in the game client or in the game host.

From your description, on the face of it, you have a malfunctioning keyboard and/or other hardware such as the USB port. Maybe the cord for the keyboard is frayed or has a kink in it. If it is cordless, then there's probably something wrong with its Wi-Fi transmitter/receiver (or with the Wi-Fi transmitter/receiver on the motherboard, if it doesn't use a dongle in a port).

Albeit, it appears as though the keyboard keys might have been "re-mapped" for the operating system.

Utility software exists that enables its user to "swap" the character assigned to each key on a keyboard with the character assigned to another key instead. For example, people often "swap" < CapsLock > with < Left Alt >, because < Left Alt > doesn't do anything unless the user holds its key down while pressing another key (assuming that "sticky keys" are not enabled in the operating system configuration). In contrast, pressing < CapsLock > will cause all letters to be output in upper case until < CapsLock > is pressed again, regardless of whether the user pressed the key deliberately.

The utility modifies the "code page" which the operating system is currently using to interpret the binary numbers stored in the keyboard input buffer, which correspond to specific characters. An on-the-fly "re-mapping" can also be an unintended effect of a key-stroke logger, or of malware that reads the keyboard buffer to capture data, such as user-names and passwords, 16-digit credit card numbers, etc..

So it seems to me that you must examine the operating system configuration to verify that it is using the correct "code page" for your keyboard and language. For example, be sure that it isn't loading a code page for the Dvorak keyboard configuration, unless your keyboard has a Dvorak layout, and be sure that it is loading a page commonly used for English text with the keyboard configuration in use.

If you don't find any problems with the code page that the operating system is using, then it is rather likely that the output that you described is caused by the hardware.

As far as I know, the ESO installer and/or the game client do not use a different code page for the language in which it displays its output than any other software that you are running would use. It should work with the code page that the operating system is currently using. However, there are a lot of different computer systems and keyboards in use which, sometimes, do not fully implement standards and/or do not implement them correctly.

It is theoretically possible that the ESO installer could install a modified code page for keyboard input without materially affecting using keyboard input for other programs and for the operating system, e.g., the command prompt. Nonetheless, I doubt it does that.

If anything, the ESO game client might temporarily re-map key assignments on the code page just as the utilities that I described do. Or it could swap the current code page for another one. But the game client probably would also have to restore the original key mapping, or the original code page, when the player exits the game client. It could be a major problem if the game client crashed without being able to restore the code page and/or its mapping in use before the client ran.

Insofar as this seems most likely to be a hardware and/or operating system issue, I suggest that you post a report in the Customer Support section of the forum. The folks there are much more familiar with ESO hardware issues than most of the staff and players who read the Bug Reports section.

AzraelAcid

Heya Shadow.

I've considered the possibility of it being a keyboard issue, but I don't buy it.
I've checked the cord, usb plug, and port. And my keyboard works fine with literally EVERYTHING else.

I haven't been in PVP since the update. Just PVE. I've been using this time to level characters. I haven't even visited CC, though I did on PTS before it went live, and the bug was present there too.

So yeah. It's definitely not my keyboard. I play other games as well and everything is fine. So I stand by my assertion that this is a coding problem on ZOS's end.

And I've still heard nothing from them, though I've sent 3 replies to my ticket. I'm a paid subscriber and have invested a lot of time and money both in the game, with the community, and with my computer to ensure I can play it.

I appreciate all the help, but I'm going to call this one over. I'm frustrated beyond belief. I'll just move to another game until ZOS gets themselves together. I hate to do it, but I've tried everything, and I'm not going to let myself dwell on this any longer.

Again, my sincerest thanks for your time, effort, and thoughts.

SilentRaven1972

This is most likely a dumb suggestion, but have you tried disabling virus scanning software? Ages ago, my brother and I had real strange movement bugs going on. He tried for a month, with ZOS, to sort it. They had no idea, but he finally discovered it was Avast Anti-virus. Our issues weren't quite as extreme, but sometimes the dumbest things cause issues.

AzraelAcid

SilentRaven1972 wrote: »

This is most likely a dumb suggestion, but have you tried disabling virus scanning software? Ages ago, my brother and I had real strange movement bugs going on. He tried for a month, with ZOS, to sort it. They had no idea, but he finally discovered it was Avast Anti-virus. Our issues weren't quite as extreme, but sometimes the dumbest things cause issues.

Seriously? Thank you for recommending. Was yours the free or paid version?
I'll check it out!

SilentRaven1972

It was the free version. From that, we changed to Panda, and are now on Bit Defender.

Hippie4927

This may be completely unrelated because I play with an xbox controller on PC. A while back, a win 10 update messed up the controller driver and I had to roll back to a previous driver to fix the issue. The issue was exactly like your's with the running until I hit a wall. Did win 10 possibly mess with your mouse drivers?

I might add that I wasn't having problems with anything else but this game.

zyk

Here are some steps you may wish to try which aren't necessarily intuitive, but have helped me with different issues.

In the past, I've resolved strange quirks in ESO by deleting the ZO_Ingame.lua file in the SavedVariables folder. I've heard of others having success doing the same.

Other times when troubleshooting ESO issues, I've taken the step of renaming the live folder so that ESO can recreate it from scratch at launch. I like to do this as sometimes an issue may be caused by something that seems unrelated.

I've observed that ESO may store some setting such as keybindings server-side. I think this is true because some settings have been preserved through clean installs of Windows and ESO. During 3.1, I had an issue in which new keybindings were not being saved. To resolve this particular issue, I loaded keyboard defaults via the Keybindings window. As your issue is input related, perhaps this is worth a shot for you.

Good luck!

Shadowshire

AzraelAcid wrote: »

SilentRaven1972 wrote: »

This is most likely a dumb suggestion, but have you tried disabling virus scanning software? Ages ago, my brother and I had real strange movement bugs going on. He tried for a month, with ZOS, to sort it. They had no idea, but he finally discovered it was Avast Anti-virus. Our issues weren't quite as extreme, but sometimes the dumbest things cause issues.

Seriously? Thank you for recommending. Was yours the free or paid version?
I'll check it out!

In post #4 of this discussion, you mentioned that you have an "anti-keystroke logger" installed on the computer. In post #15 I discussed "key re-mapping" and mentioned that "An on-the-fly 're-mapping' can also be an unintended effect of a key-stroke logger, or of malware that reads the keyboard buffer to capture data, ....". I should have remembered your remark in post #4 because an anti-keystroke logger that has a bug could be causing that to happen also.

But it is odd that the character's uncontrollable movement happens only during (?) or after combat.

Then again, the pace at which players press keys tends to increase considerably during combat, which can become a keyboard buffer overflow if the game client doesn't read them to its own internal buffer fast enough. (The rate at which the game client can remove them is affected by hardware performance and by OS performance -- which includes the driver -- too. ) Aside from what happens when the OS keyboard buffer overflows, when an application program's internal buffer overflows, the software usually crashes.

That said, if combat is the only context in which the issue arises, and you are not using any add-on that monitors your keyboard and/or mouse input, then there could be a bug in the game software that I and others have not encountered yet. Or it could be caused by a performance issue, whether of the hardware or of the software, or of both.

Believe me, I've found bugs in software that it seems no one else would ever find -- at least, as far as anyone knows, no one else ever found them.

Imza

remove all your saved variables to a temporary folder leaving only the ZO_Ingame.lua and try reloading the game - Do this while the game is not loaded in any way.

old saved variables can mess up your game something wicked!

AzraelAcid

@Hippie4927 Thank you! If all else fails, I'll try rolling back the keyboard and/or mouse drivers.

@zyk I hadn't thought of doing this at all. I know exactly where to find the lua file, but I've never messed with it. Thank you for this! I'm going to try that.

@Imza I hadn't thought to do this either. These are the things I needed a hand with because, while I know my pc, and where to find everything, I'm not great with the technical part of ESO. Like I've never coded an add on, but I have some rudimentary knowledge of the what the files are for and what they do.
I appreciate this advice! I'm going to try that as well. I don't know that I've ever removed them before. Just backed them up.

@Shadowshire only during combat. Seems to be like what you are describing. Like input overload. Then it just keeps on happening until I shut down.

However, there are some amazing suggestions here, including yours, and I'm going to give them a go.

I think maybe removing the saved variables folder and/or deleting the ZO_Ingame.lua file (in that order) both stand a fighting chance to work. I think the saved variables may be the culprit since it's combat only. That combined with the increase in key input, could very well be causing the issue, since I've changed the settings many times over the last year, with new characters and such. Of course I'll have to reset all my preferences in the settings, but I'm totally willing to do that.

If that fails, then deleting the lua file comes next. If that doesn't work out, I'll rollback keyboard and mouse drivers. If THAT doesn't do it, then it's time to look into my Anti-virus software and see if it really is compatible.

If I were a betting girl though, I'd bet on steps 1 and 2.

I'll test after each step is complete. Here's to hoping
I'll report back if I find the cause and fix it, so this can be put to bed. Thank you everyone!

AzraelAcid

Oh and renaming the live folder. I 'll try that as well.

Imza

the saved variables have all the info in them about all characters you have made since you started using those addons.... if you're anything like me - I add and dlete toons on a regular basis....

If you're not good at editing them - don't - just remove and then reload and log in each of your toons to recreate the .lua files afresh.

AzraelAcid

So far so good!

I created a temp saved variables folder on my desktop and moved everything from saved variables except the ZO_Ingame.lua file.

I had to reset everything for the addons, but it seems to be working! Not a single auto movement issue in the last 2 hours. Keeping my fingers crossed.

Thank you @Imza And yes I am like that. I delete and create new toons all the time. So with a little luck and messing with addon settings a bit, I think I might be out of the woods.

I appreciate everyone's help and support on this. Mucho thanks to all

AzraelAcid

Welp now I'm crashing about every 10 minutes or so. On to deleting lua. ugh.

Zeusapollon

I have the exact same BUG as you describe here!

Have been trying to google and searched all over, thinking it was something with my keyboard or mouse, drivers, usb ports etc. Switched usb ports, reinstalled drivers for keyboard/mouse, tried without any addons and nothing have worked...

Happened now just after the Clockwork City patch, any the "uncontrollable movement" is happening in combat, and the only way I have found it to stop is pushing the Crown Store key. Just like you. While the bug "is on", the keys on the keyboard types wrong letters just as you explain, and after pushing the Crown Store button it goes back to normal until it starts again. (Though going out to windows types letters normally even during the bug).

This has happened only in ESO (after Clockwork city patch) and no other application or game. Now trying to to take part in any Trial or group content is a complete nightmare, and have had to stayed away from our guild events.

Please look into this @ZOS_GinaBruno , @ZOS_JessicaFolsom , @ZOS_BrianWheeler

AzraelAcid

Zeusapollon wrote: »

I have the exact same BUG as you describe here!

Have been trying to google and searched all over, thinking it was something with my keyboard or mouse, drivers, usb ports etc. Switched usb ports, reinstalled drivers for keyboard/mouse, tried without any addons and nothing have worked...

Happened now just after the Clockwork City patch, any the "uncontrollable movement" is happening in combat, and the only way I have found it to stop is pushing the Crown Store key. Just like you. While the bug "is on", the keys on the keyboard types wrong letters just as you explain, and after pushing the Crown Store button it goes back to normal until it starts again. (Though going out to windows types letters normally even during the bug).

This has happened only in ESO (after Clockwork city patch) and no other application or game. Now trying to to take part in any Trial or group content is a complete nightmare, and have had to stayed away from our guild events.

Please look into this @ZOS_GinaBruno , @ZOS_JessicaFolsom , @ZOS_BrianWheeler

So sorry to hear about this. I know your frustration, and you're not alone.

I did find that removing all but the ZO_Ingame.Lua file from the saved variables folder provided some relief. I added them back one by one after testing. It's a pain and you have to reset all your settings to your preferences, but it helps. I also am not allowing any outdated addons. I suspect a couple of them causing problems, but am not entirely convinced that they are the sole cause.
I'm still tentatively testing, but I'll keep you posted.

Zeusapollon

Will try removing all but the ZO_Ingame.Lua file myself, and see if it helps.

Regarding outdated add-ons I have got confirmed after testing that removing all add-ons, both outdated and not outdated didn't help fixing the problem. Got the same weird auto-movement bug that could only be stopped by opening up the crown store.

Let me know if you find any more answers and I will do the same.