Guild Tags

Girl_Number8

newtinmpls wrote: »

I did read your posts, and I'm still not clear on what happened or how it happened, but maybe you aren't entirely sure either.

Perhaps I'm not understanding what you mean when you say that you want to make a post.

If what you mean is you want to start a thread, then you have to go to one of the forum categories to do so.

If I did it right, this should be a general help one, and you should see a big white button on the leftish side of the top of the page that says "start thread"

https://forums.elderscrollsonline.com/en/categories/customer-support-general


Yup just checked and I think that should work.

.

On the Ps4 we have an issue where u get stuck in ui when dealing with guild, or merchant. It was laggy and I got one of those wonderful random load screens next thing I lost my guild. I never left no one had permission to boot me. Other pop have had this happen too. It wasn't s guild issue, or player issue, it was a game issue. So they need to fix this because it's the right thing to do.

Girl_Number8

Bhaal5 wrote: »

Girl_Number8 wrote: »

Bhaal5 wrote: »

Girl_Number8 wrote: »

I got a reply. They told me to go on the forums for help! An that I should power reset my Ps4 to fix their server issues and ui bugs that are well know. I am heart broken by their lazy answer.

To get a "real person response"
Report you issue and grt our incident number
Send in a second report, with just the incident number.
It confuses their auto reply monkey and it take the message to its master Entailing an "human" response

Its 90% on there end but they dont know how to fix their servers, lag is real bad on ps4

Thank you for your help it really means a lot to me.

So to be clear I should send my gt, and the ticket number with what happened? Wasn't sure what gtr means? thnx

Grt was meant to be 'get' (my phone been silly)
Just need to use the in game ticket system. That way has worked for me.

Yea wonderful, wonderful auto correct, lol. Thnx I have been trying and then I got this!

Girl_Number8

Girl_Number8 wrote: »

How do I post plz? I have been on with customer support all day. I gave my gt and support ticket. I explained to them that it was a game issue, and not a player issue. I explained that this issue has happened to other plp and that if they could fix something in 40 days they could fix it now. I asked for a real person and even put @ginabruno in the msg. I then told them something I really didn't want to share but it was why eso was important to me and brings me happiness which is the reason I am able to play eso as much as I can now. It is because I am terminally ill, I have never played a game before a in my life. I will not grow old or have a chance to have children and the pain from the tumors makes my daily life a struggle. I even offered to show them the medical scans and to be my make a wish and just give a loyal customer something back that was mine. Instead I got "I think I am a real person" a sarcastic response with there is nothing we can do. A very cold and uncaring response to a customer.

This horrible response! It's something they can fix. All I know I have been crying since it happened. I shouldn't be robbed of this because of something on their end.

Plz help me @ZOS_GinaBruno @ZOS_JessicaFolsom