This is why i think people need to think about the money they spend on this game, and what you will actually get in return, especially on console.
I have spent the last couple of days going over The better business bureaus records of complaints/reviews for ZOS. Honestly i feel a little sketched out writing this post because some of the things i read on there. I want people to be aware of what they are dealing with here, while playing this game and spending money on it. I hold no grudge against the people at zos, and i actually like many of them, but something has to change here. The way players are being treated is unbelievable and the way the game is being maintained on xbox is unforgivable. I cant speak to other platforms, but here on xbox pvp is unplayable and has been for a long time. No comment from zos on it, about if its the xbox hardware or something else. Seemingly no plans for the future to fix it. But after looking at the records this is just the tip of the iceberg. You should all look at zenimax's better business bureau records. Yes some of the complaints are trivial, but many are not. Look at some of the responses they give. One i read was someone saying how many things we pay for on xbox are not working and haven't been for months, zenimax said this:
"Additionally, per our Terms of Service found at
https://www.zenimax.com/legal terms us which you have agreed to in order to use the game service,
please note that each service is provided to you on an "as is" and "as available" basis. If you are not satisfied with the quality, functionality, availability, accessibility, or performance of the game service, you may cancel your account or your subscription or membership to the service at any time."
Just to clarify, service can mean anything in this game (DLCs, crown store items, merchant/banker etc.) So meaning that if the stuff that you
pay for does not work then
to bad for you, either quit or deal with it.
There are many more and worse. I just wanted to point this out so people can know what they are in for when dealing with this company. Please read some of the reviews on the BBB website i will link, there are some horror stories. I have put in tickets and given information about where the unplayable lag is happening (everywhere but i have been specific). I have written many forum posts, and looked at others, all of them get ignored. I have no problem siding with zenimax when they are right, and yes sometimes they are, but more often then not things are their fault. Performance issues, wrongful bans, and especially a very poor customer service, are huge problems in TESO.
Heres the link if you want to read some of the reviews and i hope you do.
https://www.bbb.org/greater-maryland/business-reviews/internet-gaming/zenimax-online-studios-in-hunt-valley-md-90260471/reviews-and-complaints
Most of my group ends up quitting every day because of the lag in cyrodil.. Usually there are people flipping out in area chat.. Yesterday it was the worst ive ever seen it. At a keep, after pvping for a couple hours everyone was freezing and glitching around. And i know this was happening for the other alliance at the keep to because they were getting killed while freezing or glitching all over. Even at our alliance gate.. Someone hopped in our party and logged in, he was lagging at the gate, and he said screw this im out. This has been going on for so many months. When zenimax can ignore key issues in this game for sooo long, Especially here on xbox, it really feels like they just dont care about players at all. PVP is a key part of this mmo.
Zos, Why cant you be honest with us about the lag, or give us some information about it and let us know you're working on it or that its not going to be fixable? I mean even if you are working on it people want to see some progress, not decline! Like anything, just some answers. Its hard to keep loving a game that has only gotten worse ( with lag on xbox ) for 6+ months, and looks like it has no future. I love the scenery, questing, nostalgia, and the new DLC's you bring. But its hard to play when so much does not work, customer service does not help, and you ignore forum posts. I have put to much time into eso to quit, so like many others im going to end up playing very casually because competitive eso is dead on xbox. And with no updates on a fix or an offer to platform swap to PC the outlook seems pretty bleak.
Something needs to change and i hope it does before its run into the ground. I could get on any mmos i used to play or start one of the mmos coming out in the near future, but i dont want to. I want this game to simply work, and i dont think thats asking to much. Even if it was wrothgar one week, ICP the next, vma the next, etc, i wouldnt care. But the issues on xbox are constant non stop for months and months and people are sick of it. I have spent a lot of time and money on this game and i know plenty of others who have to, we deserve a pvp environment that just works!!!! or some answers!!!!! Zenimax listens to two things. Large public uproar, either on the forums or from multiple tickets, and streamers. Thats it, and thats sad because i dont think all that many people from xbox use the forums.
If anyone actually reads through half of those complaints on that website, i will be SHOCKED if you are not SHOCKED with what zenimax says.
If you want to see something interesting and if you have some time, look up a company like blizzard on the BBB, see how many complaints they have, and then read those complaints and see how blizzard has real people talk to those people complaining. Sometimes in live chats. Read how they interact with their customers, It almost seems like they go off of a "customer is usually right" basis. They get their customers issues resolved. This does not happen here, and i really dont understand why we cant even get close to that. Im not saying blizard is perfect at all, but it seems like they really try to resolve/communicate with their customers. And no, i dont want to go play wow. I want to play eso. Zenimax has made a better mmo, IMO, but i actually want to be able to play eso, the game i bought, on the console i bought it on. Or at least get an option to change to PC.
Thanks to anyone who took the time to read this and to all players be cautious when spending a lot on this game, it can all be taken away for no reason, no answers, and no accountability. This game has the elder scrolls name, and with that comes a lot of elder scrolls fans who play for that reason. Hopefully zenimax changes and proves me wrong. And i will give them credit with one thing, it did seem like they were listening to players more with the last couple updates, changing things on the patch notes ect. But Still, the horrible customer service here and with tickets needs to change, and the unplayable state of certain things ( especially cyrodil ) on xbox has to change.