Refund

laksikus

GrumpyMuffin wrote: »

laksikus wrote: »

GrumpyMuffin wrote: »

laksikus wrote: »

lakaisl wrote: »

Jazzius wrote: »

You can't get a refund just because you don't like it

In Europe you can. Up to 14 days after you bought the product.

revocation right -->The directive provides for a period of fourteen days.

Most of the time you lose the right of withdrawal for digital content when get access to it, or start downloading it.
That means for steam activation a key/buyin it in store, and for some other stores the start of a download.


To quote the ZENIMAX TOS:

If you are an EEA/Swiss customer purchasing Services or Content from ZEL which are immediately digitally delivered to you, you will be asked to consent to immediate performance of your agreement to purchase them and to agree that you will thereby lose your above right of withdrawal.

source
https://www.zenimax.com/legal_terms

You lose the rights to return it under distance selling laws which are there to allow customers to review items at home as they've not had chance in a shop, however, your right to return digital content because it isn't working properly fully remains

but it is not working not properly.
You have access to Morrowind, Warden and everything included in the DLC.
They never promised a bug free game, a bug free computer game isnt even possible these days. with all the content and features.

Battlegrounds isn't working properly. It is sold as a feature of the update therefore, to me, that means it is not working properly. There is a difference between minor bugs and a major feature of the update not working at all.

If you're happy to pay for something which doesn't offer all the features they promoted, then fair enough. I wasn't and as a result received a refund

what is not working at battlegrounds?
was fine for me when i done some rounds.

That group finder is bugged is known since months, that battleground wont change that was NO surprise.

F7sus4

The amount of people "willingly" agreeing to pay for broken stuff is just sad. (And encourages the behavior on ZOS' side even more.)

Malic

Fivtyprocent wrote: »

Hey anyone know if there is a way to get refunded from morrowind, if yes how ? ty.

A refund from ZOS?

https://www.youtube.com/watch?v=-KywNrYElR0

Oakmontowls_ESO

I feel like people massively underestimate the complexity of making a product such as ESO. For instance, ZOS has said in some of their eso lives that many bugs don't show up on their test servers and only manifest on the live server. This means that probably most of these bugs that weren't present in the pts only manifested due to the differences between the testing environment and the live one. These bugs are close to impossible to account for and are difficult to fix due to needing to account for the differences in environments . If you are wary of paying for content that has bugs in it, don't preorder and instead wait awhile after release for them to patch the serious bugs. If your complaint is about group finder, you should have foreseen that long before it hit early access since group finder has not been fixed for a long time now. However claiming that the product is completely broken is asinine. Every major release is going to have bugs, some major while others are minor. If instead you chose to complain about something major like the glitches in trials for the console versions then you might have had an argument.

F7sus4

Oakmontowls_ESO wrote: »

I feel like people massively underestimate the complexity of making a product such as ESO. For instance, ZOS has said in some of their eso lives that many bugs don't show up on their test servers and only manifest on the live server.

Meanwhile in ZOS headquarters...
- So boss. We started the Live server but...
- Son. You know we won't be spending anymore on fixing the stuff you have to had prepared already?
- But boss...?!
- Good son. I like how we understand each other.