resolved

pky1029

Gorilla wrote: »

Also, I did try calling the 678 number. They have a recording that says use the help desk. Wankers.

If someone can PM me any numbers to call I am happy to do it. I like cold calling, lol.

Try this
From North America Dial 1-844-ZENIMAX(1-844-936-4629) or from outside the U.S.,+800-6044-6044 or +1-678-460-4893

pky1029

@ZOS_GinaBruno
Dear community manager you said you're going to look into this for us. it has been two weeks now, is there any update from your side? Thank you have a good day.

iGuavaTH

Maybe @ZOS_KaiSchober can have a look even though he has nothing to do with the English part of the forum.
He seems to be a lot more active.

Or maybe even @Wrobel or @ZOS_RichLambert?

Or @ZOS_AnyoneWhoActuallyCaresAboutAsianPS4Players

blacksky1980

just only PS4 Asia store don't have Morrowind?
How difficult to release it?
I just don't understand why?

iGuavaTH

blacksky1980 wrote: »

just only PS4 Asia store don't have Morrowind?
How difficult to release it?
I just don't understand why?

Yes, only Asian PS4. The rest of the world can pay and play.

I can't understand what the problem could be,except that ZOS forgot to submit the DLC to asian stores and now are to lazy to fix it. We're only filthy Asians, why care about us?

aishsha

iGuavaTH wrote: »

blacksky1980 wrote: »

just only PS4 Asia store don't have Morrowind?
How difficult to release it?
I just don't understand why?

Yes, only Asian PS4. The rest of the world can pay and play.

I can't understand what the problem could be,except that ZOS forgot to submit the DLC to asian stores and now are to lazy to fix it. We're only filthy Asians, why care about us?

That's not the mattter of race - I am in Ukraine but bought my first ps3 when in Singapore, and there was no psn in my country at all back then And yet, I am in the same boat with you and other guys across the world.

iGuavaTH

aishsha wrote: »

iGuavaTH wrote: »

blacksky1980 wrote: »

just only PS4 Asia store don't have Morrowind?
How difficult to release it?
I just don't understand why?

Yes, only Asian PS4. The rest of the world can pay and play.

I can't understand what the problem could be,except that ZOS forgot to submit the DLC to asian stores and now are to lazy to fix it. We're only filthy Asians, why care about us?

That's not the mattter of race - I am in Ukraine but bought my first ps3 when in Singapore, and there was no psn in my country at all back then And yet, I am in the same boat with you and other guys across the world.

I know. I'm from Sweden myself but happens to be a resident in Thailand. It's just my frustration speaking.

yorkyorkex

Still not working after PS4 maintenance...

NewBlacksmurf

I believe if you look on the support site Sony has different markets.

The market you're under seems outside of the Morrowind offer. Similar things occurred during console beta where some folks couldn't redeem the key provided by ZeniMax

Later at release players who wanted to buy PC to console transfers couldn't due to So y market limitations.
If that's the reason, it's something ZOS can't fix so perhaps check with Sony cause if it's not in the digital store.....it's gotta start with Sony

iGuavaTH

NewBlacksmurf wrote: »

If that's the reason, it's something ZOS can't fix so perhaps check with Sony cause if it's not in the digital store.....it's gotta start with Sony

Have contacted Sony already and they say they can't sell anything if the producer, i.e ZOS/Bethesda, doesn't send the product to them.

So as far as I understand this is entirely up to ZOS. I will continue to believe so until proven otherwise.

So far ZOS couldn't care less.

Gorilla

@NewBlacksmurf @ZOS_GinaBruno @ZOS_JessicaFolsom

ZOS are the distributors. It is their job to know what product can go where under what conditions. If they don't want or can't distribute in my zone, no worries. But pleading ignorance whilst spamming my inbox with mailers is annoying.

And, to not have even a fulfilled response to our query or a simple statement acknowledging the issue is unprofessional.

In the context of the oh-so-many-other-issues ZOS creates through its approach to customers, I can understand why people in this thread are ticked off.

Just looking for a simple date...

kieranmon

Just checking in to see if there are any updates to the situation. Nothing yet, although it would be nice to see a timeline.

Next dlc will b released behind morrowind. I want to know if we will get access before then.

Gorilla

kieranmon wrote: »

Just checking in to see if there are any updates to the situation. Nothing yet, although it would be nice to see a timeline.

Next dlc will b released behind morrowind. I want to know if we will get access before then.

No update yet. To recap the efforts:

1. I called Bethesda...answering machine
2. @iGuavaTH called Sony...they said nothing had come in from ZoS
3. No one has reached ZoS and the devs promised a response but nothing

We'll continue onward...it's rare to see consumers working so hard to get a company to sell them something, lol.

Note: @ZOS_GinaBruno was the dev

aishsha

Gorilla wrote: »

We'll continue onward...it's rare to see consumers working so hard to get a company to sell them something, lol.

Out of my mouth. Yeah, some games take time to get to Asian psn for some reason, some don't get there at all. Like with Surge - it took month to get there, bit at least I KNEW it was coming, and I hadn't spent a year or so playing its demo.

NewBlacksmurf

Gorilla wrote: »

@NewBlacksmurf @ZOS_GinaBruno @ZOS_JessicaFolsom

ZOS are the distributors. It is their job to know what product can go where under what conditions. If they don't want or can't distribute in my zone, no worries. But pleading ignorance whilst spamming my inbox with mailers is annoying.

And, to not have even a fulfilled response to our query or a simple statement acknowledging the issue is unprofessional.

In the context of the oh-so-many-other-issues ZOS creates through its approach to customers, I can understand why people in this thread are ticked off.

Just looking for a simple date...

@Gorilla

ZOS isn't a distributor of the game tho. They are only the developers. The Publisher is Bethesda....

In terms of the markets tho, if it's anything like the prior situations I mentioned it would be where The publisher Bethesda, sent it to Sony's other divisions and as it was explained long ago, each division of Sony can approve, delay or deny

I hope for your sakes it gets approved and released but I doubt they forgot about you as the base game exists there now.
Unless you and others got it on disc from another region or something.

iGuavaTH

I tried Bethesda as well, on Twitter, but as expected - no response.

aishsha

NewBlacksmurf wrote: »

Gorilla wrote: »

@NewBlacksmurf @ZOS_GinaBruno @ZOS_JessicaFolsom

ZOS are the distributors. It is their job to know what product can go where under what conditions. If they don't want or can't distribute in my zone, no worries. But pleading ignorance whilst spamming my inbox with mailers is annoying.

And, to not have even a fulfilled response to our query or a simple statement acknowledging the issue is unprofessional.

In the context of the oh-so-many-other-issues ZOS creates through its approach to customers, I can understand why people in this thread are ticked off.

Just looking for a simple date...

@Gorilla

ZOS isn't a distributor of the game tho. They are only the developers. The Publisher is Bethesda....

In terms of the markets tho, if it's anything like the prior situations I mentioned it would be where The publisher Bethesda, sent it to Sony's other divisions and as it was explained long ago, each division of Sony can approve, delay or deny

I hope for your sakes it gets approved and released but I doubt they forgot about you as the base game exists there now.
Unless you and others got it on disc from another region or something.

It does. Including the Imperial Edition. Actually, ALL Bethesda's products are there and emerged on the same date as all other region releases. This is the first time it happened.

NewBlacksmurf

aishsha wrote: »

NewBlacksmurf wrote: »

Gorilla wrote: »

@NewBlacksmurf @ZOS_GinaBruno @ZOS_JessicaFolsom

ZOS are the distributors. It is their job to know what product can go where under what conditions. If they don't want or can't distribute in my zone, no worries. But pleading ignorance whilst spamming my inbox with mailers is annoying.

And, to not have even a fulfilled response to our query or a simple statement acknowledging the issue is unprofessional.

In the context of the oh-so-many-other-issues ZOS creates through its approach to customers, I can understand why people in this thread are ticked off.

Just looking for a simple date...

@Gorilla

ZOS isn't a distributor of the game tho. They are only the developers. The Publisher is Bethesda....

In terms of the markets tho, if it's anything like the prior situations I mentioned it would be where The publisher Bethesda, sent it to Sony's other divisions and as it was explained long ago, each division of Sony can approve, delay or deny

I hope for your sakes it gets approved and released but I doubt they forgot about you as the base game exists there now.
Unless you and others got it on disc from another region or something.

It does. Including the Imperial Edition. Actually, ALL Bethesda's products are there and emerged on the same date as all other region releases. This is the first time it happened.

@aishsha

In this thread see my link...seems Sony changed the web address. (Edit)

In short there was a thing about the different regions that posted issues back in 2015 for those of us who were doing pc to console transfers.

Region info


The Elder Scrolls Online: Tamriel Unlimited for Console

*Sony Computer Entertainment has implemented a territorial-based distribution system for its hardware and software. This limits any particular software title to play only on the system designated for that distribution territory (e.g. North American games will not play in the systems designed for other regions, such as, Japan, Europe, etc.). PlayStation systems and format software titles are only designed to run in their respective regions and countries.

SCEA Region
Argentina
Brazil
Canada
Chile
Colombia
Mexico
Peru
Puerto Rico
United States
Virgin Islands

SCEE Region
Australia
Austria
Bahrain
Belgium
Bulgaria
Croatia
Cyprus
Czech Republic
Denmark
Finland
France
Germany
Greece
Hungary
Iceland
India
Ireland
Israel
Italy
Kuwait
Lebanon
Luxembourg
Malta
Netherlands
New Zealand
Norway
Oman
Poland
Portugal
Qatar
Romania
Russia
Saudi Arabia
Slovakia
Slovenia
South Africa
Spain
Sweden
Switzerland
Turkey
Ukraine
United Arab Emirates
United Kingdom

aishsha

*Sony Computer Entertainment has implemented a territorial-based distribution system for its hardware and software. This limits any particular software title to play only on the system designated for that distribution territory (e.g. North American games will not play in the systems designed for other regions, such as, Japan, Europe, etc.). PlayStation systems and format software titles are only designed to run in their respective regions and countries.

This is a common thing, and it is only partly true. Basically, only dlcs are region locked and require that exact region main game to play. All discs are region-free, and you can buy it anywhere, and it WILL play. As for dlcs, and for a reason you can't change a psn address (that's sony's bs, but it doesn't matter now) you can buy those on any account on your system, and it will play on all other accounts on the SAME console. Moreover, most US dlcs are compatible Asia English versions of the games. Once again, TESO is an innovation to that rule.


The only exclusion I have seen so far is actually Morrowind that was advertised as a disc-based game, and it turned to be another dlc, which is account-locked and requires a code (which IS a false marketing move, and I believe not very legal or at least favorable towards the audience, but that's another story). Moreover, as described many times before, the game is still advertised for asian-based accounts, it IS downloaded, you can actually see the same Morro title screen and all related crown store items, except that - you can't play it. And as many have already mentioned it here - it's like someone standing and spitting on your head. Not to mention the support attitude that did not even care to visit the thread once or twice for an update, clarification or whatever.

NewBlacksmurf

aishsha wrote: »

*Sony Computer Entertainment has implemented a territorial-based distribution system for its hardware and software. This limits any particular software title to play only on the system designated for that distribution territory (e.g. North American games will not play in the systems designed for other regions, such as, Japan, Europe, etc.). PlayStation systems and format software titles are only designed to run in their respective regions and countries.

This is a common thing, and it is only partly true. Basically, only dlcs are region locked and require that exact region main game to play. All discs are region-free, and you can buy it anywhere, and it WILL play. As for dlcs, and for a reason you can't change a psn address (that's sony's bs, but it doesn't matter now) you can buy those on any account on your system, and it will play on all other accounts on the SAME console. Moreover, most US dlcs are compatible Asia English versions of the games. Once again, TESO is an innovation to that rule.


The only exclusion I have seen so far is actually Morrowind that was advertised as a disc-based game, and it turned to be another dlc, which is account-locked and requires a code (which IS a false marketing move, and I believe not very legal or at least favorable towards the audience, but that's another story). Moreover, as described many times before, the game is still advertised for asian-based accounts, it IS downloaded, you can actually see the same Morro title screen and all related crown store items, except that - you can't play it. And as many have already mentioned it here - it's like someone standing and spitting on your head. Not to mention the support attitude that did not even care to visit the thread once or twice for an update, clarification or whatever.

You can't purchase it tho correct ....in your region? Cause there is no disc version, just asking cause others will read this


Do you live in a country not listed above?

aishsha

NewBlacksmurf wrote: »

aishsha wrote: »

*Sony Computer Entertainment has implemented a territorial-based distribution system for its hardware and software. This limits any particular software title to play only on the system designated for that distribution territory (e.g. North American games will not play in the systems designed for other regions, such as, Japan, Europe, etc.). PlayStation systems and format software titles are only designed to run in their respective regions and countries.

This is a common thing, and it is only partly true. Basically, only dlcs are region locked and require that exact region main game to play. All discs are region-free, and you can buy it anywhere, and it WILL play. As for dlcs, and for a reason you can't change a psn address (that's sony's bs, but it doesn't matter now) you can buy those on any account on your system, and it will play on all other accounts on the SAME console. Moreover, most US dlcs are compatible Asia English versions of the games. Once again, TESO is an innovation to that rule.


The only exclusion I have seen so far is actually Morrowind that was advertised as a disc-based game, and it turned to be another dlc, which is account-locked and requires a code (which IS a false marketing move, and I believe not very legal or at least favorable towards the audience, but that's another story). Moreover, as described many times before, the game is still advertised for asian-based accounts, it IS downloaded, you can actually see the same Morro title screen and all related crown store items, except that - you can't play it. And as many have already mentioned it here - it's like someone standing and spitting on your head. Not to mention the support attitude that did not even care to visit the thread once or twice for an update, clarification or whatever.

You can't purchase it tho correct ....in your region? Cause there is no disc version, just asking cause others will read this


Do you live in a country not listed above?

I live in Ukraine now, and I can purchase it, but only on a new account I register HERE, meaning I have to start the game from the very start nulling all exp, trophies, etc. I will also have to purchase all the dlcs AGAIN. I can buy a disc version here, but as explained above - it has the bloody code for Europe only that won't work on my main account (which is Singapore). Basically, I can buy another teso main game disc here without Morrowind as it will still be blocked.

P.S. That's actually a common problem for all of us here. By willing to make more money on selling Morro and making it account-locked they basically locked out the whole Asia from buying it.

NewBlacksmurf

Ouch....

aishsha

NewBlacksmurf wrote: »

Ouch....

Exactly.

Fexelea

The simple solution to this would be to make morrowind available for purchase with crowns for Asia region Psn users. The game and crowns are there, it makes no sense the Dlc is the only thing missing.

In my experience, these things happen because developers forget about Asia and nothing more. Uncharted, a Sony developed game, had similar issues with Dlc not reaching Asia stores. Same thing happened with last of us, etc. It's simply a small market that is inexplicably under the jurisdiction of Sony computer entertainment Japan, who don't keep it updated as they should and purposely separate it from the japan market.

This is not sonys fault, however. It is bethesdas responsibility to sort out publishing for the title in Asia, and they have not done it yet. Sony confirmed this to me on the phone.

I hope if they have run into publishing troubles in Asia they at least make this purchasable with crowns or some other currency that zenimax can manage internationally

aishsha

Fexelea wrote: »

The simple solution to this would be to make morrowind available for purchase with crowns for Asia region Psn users. The game and crowns are there, it makes no sense the Dlc is the only thing missing.

In my experience, these things happen because developers forget about Asia and nothing more. Uncharted, a Sony developed game, had similar issues with Dlc not reaching Asia stores. Same thing happened with last of us, etc. It's simply a small market that is inexplicably under the jurisdiction of Sony computer entertainment Japan, who don't keep it updated as they should and purposely separate it from the japan market.

This is not sonys fault, however. It is bethesdas responsibility to sort out publishing for the title in Asia, and they have not done it yet. Sony confirmed this to me on the phone.

I hope if they have run into publishing troubles in Asia they at least make this purchasable with crowns or some other currency that zenimax can manage internationally

Well, with Uncharted I could just buy dlc at the local psn - wasn'y it the same with LoU?

Fexelea

The DLC was delayed for distribution in Asia, I remember calling Sony angrily and eventually Naughty Dog xD

aishsha

Fexelea wrote: »

The DLC was delayed for distribution in Asia, I remember calling Sony angrily and eventually Naughty Dog xD

What I mean is that for those cases I either buy US store dlc (they 99% match asian english versions) or just buy an EU game here and EU dlcs since they are shareable.

Fexelea

Yes that is possible, however if you had the copy from the Asia store you were screwed. It feels like developers forget about Asia distribution, which is probably what has happened to morrowind.

aishsha

Fexelea wrote: »

Yes that is possible, however if you had the copy from the Asia store you were screwed. It feels like developers forget about Asia distribution, which is probably what has happened to morrowind.

Well, I can confirm that, for example, LA Noir, Uncharted and Neptunia games' dlc bought at US store worked for asian games for me (English version), but yeah, Morrowind is but the first one for me which is account-locked.

Zedrian

@aishsha
I have the exact same story (Taiwan account, living in france and bought the CD game in France).

I had to create a new account and my new "Morrowind" character is Champion 185, and I received a lot of help from my guild mates including 150% Ambrosia potions.... Seriously it is a real pain to start from scratch and I don't wish it for anyone to go through this... On the other account I pretty much completed everything there is to do in the game with over 2000 hours.

With another game like Final Fantasy, Tomb Raider, Witcher 3 you can start again the game because within a few dozen hours you will get to the same point, but you can't catch up in a MMO. Too much RNG with loot and the EXP/CP/AP grind is unbearable.

My only consolation is that I can now visit Vvardenfell and practice vHoF with my guild