Could someone from ZoS explain to us what is going on?

Bam_Bam

Hi ZoS. Just a polite request for an explanation as to what exactly is happening with regard to the datacentres. It's impacting many people and the lack of communication is causing people to go cray-cray. If one of your tech people could take a minute out of their day to exaplin what the issue actually is, we might not be happier but at least we'll know that you are listening and that will be awesome in lifting some of the negativity that's poisoning the forums today.

Taker easy,

Bara x

Rhoric

It is maintenance. What more do you want.

DMuehlhausen

Yeah unfortunately they probably won't say much other than unexpected issues arose.

I work for a Terminal Server company and that is basically all we tell our clients when a server is rebooted or is taken down, or something strange happens. It's all covered in the ToS.

Expect more of these longer, or unexpectedly long maintenance windows up and through the first couple weeks after Morrowind launches. They are having to change a ton of stuff on the backend and maybe even upgrading hardware/infrastructure to get ready for it.

It's just going to happen so find something else to hold your interest during this time and be patient.

ThyIronFist

Rhoric wrote: »

What more do you want.

The servers to become online.

Bam_Bam

Rhoric wrote: »

It is maintenance. What more do you want.

An explanation.

Bam_Bam

DMuehlhausen wrote: »

Yeah unfortunately they probably won't say much other than unexpected issues arose.

I work for a Terminal Server company and that is basically all we tell our clients when a server is rebooted or is taken down, or something strange happens. It's all covered in the ToS.

Expect more of these longer, or unexpectedly long maintenance windows up and through the first couple weeks after Morrowind launches. They are having to change a ton of stuff on the backend and maybe even upgrading hardware/infrastructure to get ready for it.

It's just going to happen so find something else to hold your interest during this time and be patient.

Well the first 6 seasons of Game of Thrones was released on NowTV yesterday so that's helping. I'm up to episode 7 already haha.
As for the launch of Morrowind, I'm amazed they haven't pulled out all the stops to fix existing issues rather than "upgrading hardware/infrastructure" for the multitude that the update is going to bring.

TheTwistedRune

Try this @Baranthus

https://forums.elderscrollsonline.com/en/discussion/comment/4075864#Comment_4075864

WalksonGraves

Baranthus wrote: »

Rhoric wrote: »

It is maintenance. What more do you want.

An explanation.

You already have one, "maintenance".

Rhoric

It is maintenance, they aren't gonna tell you what. This happens everytime the maintenance is extended. Have they ever said why in the past other than there was an issue and that is why.

Integral1900

Until they invent skynet, in which case we are all doomed anyway, there will always be maintinence on an mmo, they ain't gonna give you specifics cos anything they say could make it easier for their systems to be exploited. There is a dam good reason they are tight lipped about that stuff

PlagueSD

At the top of the forums is this:

Maintenance for the week of May 1:
• [COMPLETE] PC/Mac: European megaserver for maintenance – May 2, 8:00 UTC (4:00AM EDT)
• [COMPLETE] Xbox One: North American and European megaservers for maintenance – May 2, 8:00 UTC (4:00AM EDT)
• [COMPLETE] PlayStation®4: North American and European megaservers for maintenance – May 2, 8:00 UTC (4:00AM EDT)

What else do you need?

Bam_Bam

PlagueSD wrote: »

At the top of the forums is this:

Maintenance for the week of May 1:
• [COMPLETE] PC/Mac: European megaserver for maintenance – May 2, 8:00 UTC (4:00AM EDT)
• [COMPLETE] Xbox One: North American and European megaservers for maintenance – May 2, 8:00 UTC (4:00AM EDT)
• [COMPLETE] PlayStation®4: North American and European megaservers for maintenance – May 2, 8:00 UTC (4:00AM EDT)

What else do you need?

*sigh* again - an explanation. not an announcement of the time of the maintenance. Just a simple explanation, which I've politely asked for.

LadyLavina

I'm not sure what their protocol for situations like this is and if they'd even be allowed to do so, but it might help the situation if a brief explanation were given regarding what the actual problem was. It wouldn't require a 1 page highly technical answer straight from the desk of a coder, but rather a very brief "we're encountering some back end issues with a provider" or something.

I'm not personally bothered by this at all, just thinking about how to perhaps cool the tensions.

blacksghost

You with all day..effectively this makes ESO a 6/7 days per week available game, and when it does finally get back up you are still locked behind the same crap loading screens you gave up trying to get past the night before...

I have finally figured out that when they say maintenance they mean maintaining the bugs so that they remain just as flipping buggy as before..

Then to cap it all Forums insists you have found a new machine and you have to go through the entire performance of access codes... Feck sake, at least remember we were here !

Graydon

They did explain. Stated it was maintenance.

Do you all think ZOS is just sitting around and somebody forgot to bring up the server??

Also any explanation just invites a whole bunch of unwanted and unsolicited armchair administrator advice and opinions.

LadyLavina

Graydon wrote: »

They did explain. Stated it was maintenance.

Do you all think ZOS is just sitting around and somebody forgot to bring up the server??

Also any explanation just invites a whole bunch of unwanted and unsolicited armchair administrator advice and opinions.

yeah true, hadn't thought of that.

well said though fine sir or madam

ZOS_GinaBruno

Below is a note from our Game Director Matt Firor on today's extended maintenance:

"Once in a while we have to do some extended work to our datacenter, and sometimes it takes longer than it should due to unintended consequences. Today’s downtime was required to upgrade parts of the datacenter in preparation for Morrowind’s launch. It took longer than we thought because we ran into a couple issues relating to network security that was preventing different parts of the network from talking to each other. It’s never fun for anyone when we have extended downtime like this, but it’s always for a good reason. We try to schedule downtime at the least populated time for the game (remembering that ESO is worldwide and downtime will always inconvenience some players, no matter when it happens). We always strive to get everything back up and running quickly and do everything we can to keep maintenance windows as short as possible."

helediron

ZOS_GinaBruno wrote: »

Below is a note from our Game Director Matt Firor on today's extended maintenance:

"...snip...
We try to schedule downtime at the least populated time for the game (remembering that ESO is worldwide and downtime will always inconvenience some players, no matter when it happens). We always strive to get everything back up and running quickly and do everything we can to keep maintenance windows as short as possible."

Like scheduling EU server maintenance to EU daytime.

Fuz

ZOS_GinaBruno wrote: »

We try to schedule downtime at the least populated time for the game (remembering that ESO is worldwide and downtime will always inconvenience some players, no matter when it happens).

Hey, as long as you don't inconvenience NA players it's ok.

jircris11

Wow i love the hate the EU people are giving, If you think you can do better then please lets see you try. As he mentioned no mater WHAT TIME they do maintenance it will inconvenience people. So suck it up and get over it.

DanaDark

Look, they actually come and give the specific type of reply requested and we still have bitter people complaining.

Is this the internet?!?!

raglau

jircris11 wrote: »

Wow i love the hate the EU people are giving, If you think you can do better then please lets see you try. As he mentioned no mater WHAT TIME they do maintenance it will inconvenience people. So suck it up and get over it.

In my case I actually can do better. But that's because I design life critical systems for the aviation industry with a minimum 99.99% up time.

Next time you fly, your life is in my hands. Suck it up and get over it.

method__01

no point arguing, we lost an entire day waiting and for my part some probs still not fixed (gui crashing at crafting stations,one of them,just confirm it)
worst thing is that we cant do anything about long maintenance times or the time where them are schedule and this is the hard truth

Auldjohn

Of course, PTS players invaluable for their contribution to stress testing, bug checking, play testing, and feedback.

Kodrac

praglaud wrote: »

jircris11 wrote: »

Wow i love the hate the EU people are giving, If you think you can do better then please lets see you try. As he mentioned no mater WHAT TIME they do maintenance it will inconvenience people. So suck it up and get over it.

In my case I actually can do better. But that's because I design life critical systems for the aviation industry with a minimum 99.99% up time.

Next time you fly, your life is in my hands. Suck it up and get over it.

Damn, you're important and ***. And LOL @ equating a game to life-critical systems for the aviation industry. Get over yourself.

reguvin

Well atleast, we got a Explanation xd

Bam_Bam

ZOS_GinaBruno wrote: »

Below is a note from our Game Director Matt Firor on today's extended maintenance:

"Once in a while we have to do some extended work to our datacenter, and sometimes it takes longer than it should due to unintended consequences. Today’s downtime was required to upgrade parts of the datacenter in preparation for Morrowind’s launch. It took longer than we thought because we ran into a couple issues relating to network security that was preventing different parts of the network from talking to each other. It’s never fun for anyone when we have extended downtime like this, but it’s always for a good reason. We try to schedule downtime at the least populated time for the game (remembering that ESO is worldwide and downtime will always inconvenience some players, no matter when it happens). We always strive to get everything back up and running quickly and do everything we can to keep maintenance windows as short as possible."

Thank you very much for the reply Gina. Much appreciated!

Frenkthevile

ok then

KingMagaw

praglaud wrote: »

jircris11 wrote: »

Wow i love the hate the EU people are giving, If you think you can do better then please lets see you try. As he mentioned no mater WHAT TIME they do maintenance it will inconvenience people. So suck it up and get over it.

In my case I actually can do better. But that's because I design life critical systems for the aviation industry with a minimum 99.99% up time.

Next time you fly, your life is in my hands. Suck it up and get over it.

I also have a hand in Aviation electronics and electrics and respect your viewpoint. I don't tolerate incompetence yet Z0$ flaunts it every time they can.


Never excuse or settle for substandard workmanship because if others did the repercussions would be severe.

pugyourself

praglaud wrote: »

jircris11 wrote: »

Wow i love the hate the EU people are giving, If you think you can do better then please lets see you try. As he mentioned no mater WHAT TIME they do maintenance it will inconvenience people. So suck it up and get over it.

In my case I actually can do better. But that's because I design life critical systems for the aviation industry with a minimum 99.99% up time.

Next time you fly, your life is in my hands. Suck it up and get over it.

99.99% isn't so good for life critical systems. Tell me what airline so I can avoid it.

ArchMikem

Baranthus wrote: »

Rhoric wrote: »

It is maintenance. What more do you want.

An explanation.

You guys want an explanation every single time theres maintenance? You do know what maintenance is right? It has to happen, and it will continue to keep happening, regardless if theres a major reason or no.